Complaint Rating:

1) How on earth do you contact airtel anymore?! Their customer nos. give you useless recorded messages and you never get to talk to any real people

2) They appear to be using this 'name and address confirmation' thing to harass customers at every hour of the day. I've got about 20 calls about it; do they ever take down this information or is this just an opportunity for their call centre people to have something to do while they're sitting around not taking actual complaint calls?