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1.4 234 Reviews

Amtrak Complaints Summary

20 Resolved
214 Unresolved
Our verdict: If considering services from Amtrak with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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9:18 am EDT
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Amtrak conductor caused me to miss my train.

I checked in my luggage and went outside. I came into the station at 8:35 am and was told the train was broading and where to go. I rushed down to the platform and the lady said the train was getting ready to leave. She asked me what was the train number it was. I said I think it's 20 she said that was on the other side. I told her I was going to DC. She said train 20 was on the other side again. I ride the train a lot to DC because my daughter and grandchildren live in Maryland. This has never happened before. I am disabled and have worked in Customer Service for 35 years. I would have asked to see the ticket. If I was white I bet she would have. I went back to the desk and the guy said the next train leaves at 3:44am. My daughter graduates from The George Washington University getting her 2nd masters degree. She has events on Friday, Saturday and Sunday that's why I was leaving today. The customer relations rep Caroline made it sound like it was my fault. I told her if the train person, knowing I was not sure of the train number asked to see my e-ticket I had pulled up on my phone she could have comfirmed the train number. I normally ride the 3:44am train. If you look up my record you would see u ride the train a lot backwards and forwards to DC. Like I said I have worked in Customer Service for over 35 years and this is the first time I feel like i have been mistreated. I will forward this email to the CEO of Amtrak because. I am very upset and angry.

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12:04 pm EDT

Amtrak train 185 nyp to was 4-30-18

Every seat /table space was taken by computer users as if the Cafe car tables were their office. I could not find an open seat. I do not think I or any passenger should have to negotiate with other passengers for a spot to sit and eat...that can lead to conflict.

Suggestion...Conductors and cafe personnel should bre required to enforce a POSTED rule that the tables are for eating or drinking that bought in the cafe car. the cafe car is not a second unpaid for seat and it is not your office space .

I see this expropriation of the cafe car on EVERY AMTRAK train I have ever ridden. UNACCEPTABLE.

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11:42 pm EDT

Amtrak service

I am Maryland resident and recently traveled to New York City on 3/19/2018 via Amtrak, and would be continued to Boston on 3/21/2018 for an interview on 3/22/2018 afternoon. I purchased airplane ticket flying back to DC after the interview on 3/22. Unfortunately, my 3/21 Amtrak train was canceled. I rescheduled the train to 3/22 morning. However, my 3/22 train was canceled again. Since I had no opportunity to catch up my interview on 3/22, there was no need for me to go to Boston, so I had to re-reschedule my trip back to Maryland on 3/22 late night.

What I complaining here is about an Amtrak agent I worked with on 3/22 in rescheduling my trip back to Maryland. The agent treated me very impatient and rudely: first she refused to reschedule my trip back to Maryland because I changed the destination. I explained to her that due to the Amtrack's back-to-back cancellation that 100% abolished my Boston trip, I don't need to go to Boston but go back to Maryland. Second, she insisted that I need to pay the charge for the difference (172 Amtrack award points). I asked if she could be so kind as to waiver the 172-point charge since this amtrak's back-to-back cancellation had made me pay one extra night hotel cost in NYC and my pre-purchased airplane ticket from Boston to Maryland which is non-refundable. The agent rudely denied my request saying that the cancellation was not Amtrak's fault. Come on, I had paid extra couple hundred dollars for the Boston trip due to the back-to-back cancellation, and 172 Amtrak Award points are less than $5 in value, why not Amtrak be responsible for this little cost for the cancellations, even after a customer requested for this? During the process, the agent put me in waiting for 5-6 times without an explanation! I purchased for Amtrak's services, but what I received was my trip was abolished, I had to pay extra money for nothing, and I was treated as problematic instead of a customer. I kept calm and asked the agent if I could talk to her supervisor, but she rejected my request again. The agent's rudeness, impatientness, unprofessionalism, and unethical behavior seriously hurt me as a loyal Amtrak customer.

I request a refund for my abolished Boston trip.

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12:55 pm EST

Amtrak suitcase only was stolen

I was on a return trip on the Silver Meteor 97, leaving DC on Nov 25 and arriving Nov 26 in Deerfield Beach, Fl. I checked in my RED suitcase at the DC station and to be pick up at my destination in Florida. Upon my arrival the suitcase was not there. I spoke with the employee, Orlando Sr, who had the luggage from the train. There was only one suitcase and it was BLACK. He stated that the Deerfield station does not check in luggage. I told him that I checked it in DC and was told it would be in Deerfield Beach. He politely told me he would check again but the train was already pulling out. I was told that if I had a tag/ID on the suitcase it would not have been lost. I explained to him that I did do this but he asked it I wanted to check the BLACK bag to see if it was mine? He ask to see my luggage receipt and I showed him, then he would not give the receipt back to me. He kept asking me to open the BLACK suitcase to see if it was my items in this suitcase? No one at the station was claiming the BLACK bag. So he proceeded to open the suitcase and lo and behold, all my clothing and shoes were in the black suitcase. And then all of a sudden my hand written tag that I filled out in the beginning of the trip was in his hand and stating that this tag was on the suitcase. At first he said there was not a tag/ID on the suitcase. My RED suitcase was locked before the trip and maybe someone thought there valuables or wanted the RED suitcase, I don't know.
I wish to be compensated for the thief of my luggage due to the fact that it is part of a match set. And the cost of dry cleaning all my clothes that were in the old dirty black bag. I do not know what was in the suitcase prior to someone throwing my belongings in it. I had 5 pairs of slacks, 3 sweaters, 4 shirts, 1 small jacket and other various personal belongings.

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8:09 pm EDT
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Amtrak food service

Me and my son went to go pick up younger brother in st Louis I was told by the food trailer conductor I could not warm my food r my sons because it was not allowed unless I was buying food from Amtrak which is too expensive for me I am on a fixed income and cannot afford their food.I don't think it is unfair to deny passengers a chance to warm food for me r my kids the conductor was very rude and not nice

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Michael jon hale
, US
Dec 12, 2018 9:58 am EST

says clearly on there website. and would u go into a restaurant and ask them to heat up outside food u bought in for your son?

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9:35 pm EST
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Amtrak poor customer service

Board amtrak in fullerton — a big robust gal hates some passengers. She has them thrown off the amtrak trains in the city of la j
Juanta colorado by telling lies about passengers. When train leaves la juanta — conductor and train attendants — laugh at their customers they have had removed. There is reverse discrimination going on here. Do not take this amtrak train
The crews hate the passengers that are of caucasian race. The amtrak ceo's do not want to hear this but it is true and they do nothing about any of their investigations of what goes on in side some of these traveling trains.

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The Manager
, US
Sep 18, 2022 6:54 am EDT

I rode cross county round trip and have nothing good to report.

Trains 4.5 hours late, filthy restrooms, fithy couch cars, Cafe car opened late, no USB ports, no WiFi and the list goes on...

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8:10 am EST
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Amtrak horrible experience!

Let me start by saying I will never use amtrak again! Ever! What a horrible experience! First I had to park about a mile away and walk in 5 degree weather to get to the station - then the escalator is broken so everyone boarding my train had to walk down an outdoor staircase in the cold to get to the platform - and then no heat on the train either leaving or returning! On my return trip we were supposed to arrive back in albany at 7pm... We didn't get back until a few minutes before 8pm because for someone unbeknownst reason the train just stopped outside of albany and sat on the tracks for 45 minutes! Mind you, this whole time we were sitting there freezing - and no exaggeration here, I couldn't feel my toes for about two hours of the ride! Funny how two other people i've spoken with about this said they had had a similar experience and would never take amtrak again either! I can't believe anyone would utilize their services when there are clearly other transportation options.

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12:57 am EDT
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Amtrak - bug bites

I got on a west bound train for Los Angeles, destination is Anaheim, Ca. I sat on the seat number 18, the gentleman that had the window seat which is the #17 asked me if I want to plug my laptop on the plug which is on the window. He left for awhile, and so I moved over and used the plug to watch a movie. This was my very first time to board a train thi...

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7:13 pm EDT
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Amtrak fraud

I traveled from Springfield, IL to Milwaukee, WI in June. There were a number of issues with the trip, but here's my main complaint:

During the train portion of our trip, I visited the dining car with two other friends. I bought yogurt and a muffin, paid with a debit card. I wasn't given a receipt, and didn't think to ask for one since I was TOLD the charge would be for around $6.50. I also purchased a water, separately, with cash.

When I reached my room that night, I checked my bank account to verify the amount I would have for shopping the next night. To my surprise I noticed a $65 transaction from the Amtrak Cafe! I was shocked. I had purchased my ticket more than a month ago, and hadn't charged anything else at/on Amtrak that day, so I knew the charge had to be for my muffin.

I called Amtrak the next day, and was transferred from one department to another. I finally got a person who could help, and was told some BS story about how they don't handle refunds there, but she would forward my complaint to their refund department, and see what they said. She called me back the next day and said that they were going to look into it, and that it could take up to 20 DAYS to get my refund. Note that this was a debit card transaction, so it was my cash that they had, not credit. I had put a specific amount of money into my account for this trip. Because of this $65 charge, I ended up overdrafting. I was charged almost $70 in overdraft fees.

I contacted my bank (Chase) and explained the situation. They were nice about it, and immediately refunded all the overdraft fees, and I deposited some of the cash I had on hand to bring my account back to a positive balance. This wiped out all but my emergency funds for my trip. I had my husband transfer money from another account so that I had enough money on hand to eat.

Two days after I returned to Springfield, I received a call at 8 AM informing me that Amtrak had no records of the transaction, and therefore couldn't refund any money. They recommended I report it as a fraudulent transaction to my bank. I thought this was ridiculous, but followed the CS rep's (the same one I had dealt with from the beginning) suggestion and reported the transaction through the Chase fraud department.

Today (July 31st), well over a month past when I reported this to Chase, and almost two months since the original issue, I was informed by Chase that Amtrak provided documentation proving that this was not a fraudulent charge. Apparently it's only fraud if you never had any contact what-so-ever with the merchant. This the the SAME paperwork that they 'couldn't find' that required me to report the claim as fraud in the first place!

I'm furious. How the HELL did I get charged $65 for a MUFFIN, and why can't I get a refund?!

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Amtrak - tries to deceive women for 'work', off craigslist, con, liar

there is this idiot his name is jody, he works for amtrak in sanford, for a company called axis. I went on an interview for a 'secretarial' position and really it had nothing to do with work--there was never a job...he just wanted me to go there since he was looking for a 'date' to go out with and made me think it was a job. I met him through Craigslist...

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5:05 pm EDT
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Amtrak customer service

Train Trip to Hell.
Message: On Aug 23rd I took a trip from Redmond OR to LA Ca. two days before my departure, reservation # 66B1B. a Debbie from Amtrak cs called to tell me my seating may have been booked wrong and I may or my service dog, may not have a seat reserved... (even though I booked and paid for this months ago and had received my tickets and called and double checked reservation...) She called back later to tell me every thing is ok.. and I would have no problems. why did she just not take care of this instead of worrying me and those who this affected? There were so many problems this trip, I will just list problems not in a story mode. So it won't read easy however there were so many problems that this will be easiest. I got to the train station in Chemult oregon ( you bussed me from Redmond to Chemult) and caught the train. Things went great, service was awesome, air condition broke, so we roasted...literally as there are no windows to open for fresh air even.. We were told sorry if we turn on your ac the upstairs gets too cold, if we turn it off, you roast, they let us roast. they did open the car door but bathrooms do not smell nice and the noise from slamming doors from passengers at all hours, No wifi like we were told. but conductor announced stops and when ok to get off and commentated on scenery. It was great. then in San Diego we hit a person on the tracks, that delayed us 3 hours. It was at this time we were told there were vips on the train and they may be coming around to see how service is ( which explained the great ride and service up to that point) unfortunately they got off the train and it was obvious... we were delayed another 1.5 hours making us over 5 hours late into la. ( I do not hold the suicide as amtraks fault but the additional 1.5 hours of delay definitely was ( twice we were stopped for another amtrak train announced, and once delayed for inspection.) I guess amtrak felt we were already so late what did it matter if we were later? Not happy!

Then I returned on Sept 3rd that trip was a nightmare! To start with they tried separating me from my service dog. Several employees were rude to me about my dog making comments to other passengers. I said NO! you are not separating us.. ( which is illegal amtrak ada would be very interested in this.) then they told all to take a seat. I did and took a seat that had plenty of floor space for my service dog, faced the direction train was moving so I would not get sick, the car attendant came up to me and rudely said, cover the seat with a blanket if your dog gets on it, I said she is trained to stay on the floor, close but out of the way.(I found out later why he said that) He left. the air conditioning did not work again. so they left the car door open and unfortunately the bathrooms were close. the chemicals from the toilets literally burned my eyes..I have a medical condition which causes severe chemical sensitivities, let alone the smoking in the bathroom made breathing difficult. the constant noise from the slamming of doors was ridiculous! Our attendants were not that observant, nor did they come down very often. the attendants and others used our cabin at stops to put extra luggage in so if we had an emergency the disabled cabin door would have been blocked by fallen luggage and we would have been trapped inside car. The conductor did not announce smoke stops ( I do not smoke however that is the only times I can take my service dog out to do her business)about 12:30am at Sacramento our cabin attendant came in and ordered me to move to seat 81 and 82 which was so small you could not stretch out your legs literally only knee room, and my service dog could not fit between seat and wall laying down let alone sitting up ( it was facing wall)so she had to sit on the seat which took up most of both seats ( as she is trained to lay down out of the way) so I had to literally put my legs on her and with ac out that made it hotter and very dangerous as I could not get out of my seat hardly, others had to help me out as I had to sit on my dog to get out. - it was like time out punishment in a corner. Those should NOT be seats! I asked why as there were 4 other people in the car that had two seats for one person and plenty of floor space.. He made me move anyway. he did offer to turn the seat around but there was lots of luggage in that space so I would have had to deal with that and still had no floor space, and ride backwards. the other people laid down on two seats and went to sleep, including the lady that he gave my seat to. After he left, I got up with help pulling me up on top of my dog and stood or sat on stairs to upstairs in the on off door space until 2:30 am when another woman attendant came down. I told her look where me and my dog were "seated" we can not fit. She went inside, shook her head and woke everyone up to move us around giving me a seat this time where I had to ride backwards ( my original seat I did not because I get severe motion sickness and backwards riding does not help at all.) He put a Kathy H. in this small seat, she too is filing a complaint. the woman who took my seat apologized I told her I did not want kicked out in the middle of the night as amtrak has done if a person complains too much. she said I should not have moved. this cabin door had still not been fixed so the smell of urine and feces was overwhelming at this point . and the door open constantly allowed the mothers with screaming kids to come downstairs and into our cabin and let the kids scream and any one who wanted downstairs for what ever reason to be in the disabled car, many other women were not happy about this esp when men who caused problems and said things came in. finally door fixed then broke again, others came in and once the attendant said a man who was not disabled, could not sit there he said one more stop two hours away so he let him stay, this guy got up and tugged on door one of the other women shouted at him to leave it alone.. where was the attendant? he really busted the door now again trying to get it to close. they finally got it to close but by then the smell was so bad it made no difference, feces and urine, horrid! I could not even order food. ( which when we ordered yesterday the attendant after telling us not to forget his $10 tip, informed us the menu prices were not correct, I said that was your tip sorry... when we were not charged the menu price. Also one of the other passengers who had a wheelchair, not only got front row room for his chair but got two front facing seats to sit in on the trip, he informed me he was going from Sacramento ca to Birmingham Alabama in a sleeper car for 3 nights for $361.00 I got told for one night from oregon to ca $601.00 he showed me his ticket so verified it. he also got an additional 15% discount off his disabled ticket for having a public disabled pass ( which I also have) but I was not given and additional discount. Why the huge difference? 601.00 is ridiculous for a roomette he got a handicap room... and all his meals included. Also amtrak is supposed to give me reward points for all my train trips I have NEVER got mine and emailed numerous times still nothing or no response.

Comp a ride from redmond oregon to la calif any time of my choosing in a handicap sleeper car... and give me the reward points I have earned.. what is sad I have many people who wanted to take a train ride cross country and were waiting for me to share my experience... you loose amtrak.,

I could not put this in a time frame (bullets) as it was whole trip!

amtrak
cooperate human resources
washington union station
60 massachusetts ave ne second floor
washington dc, 20002
[protected]

[protected]

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2:39 pm EDT

Amtrak poor service, unprofessional

Amtrak Texas eagle is a complete joke, train both ways were hours late, food was terrible, staff were typical government employees, lazy with attitude. Train smelled of chemical toilet, I spent more than a plane fare to try the train and never again! I am a veteran, but the only way to get the veterans fare was to join a for profit organization called "veterans advantage" for $60. dollars. What a joke, don't do me any favors! We should stop funding this waste! of course it is governments job to waste our money isn't it?

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2:58 pm EDT

Amtrak lunch car operator rude and i'll prepared

I travelled on train 94 from Newport News to Philadelphia on April 11, 2011and found the cafe car operator very rude and ill prepared. It's a seven hour trip so I was on long enough for breakfast and lunch. She had no toaster or it wasn't working to toast my bagel. She was unapologetic and her attitude sucked. She acted like she was annoyed with me for asking. When I went back later for lunch the item I asked for wasn't available and neither was about 75% of the menu. How could you possibly not have lunch menu items at lunch time? Since there were no sandwiches I thought I'd have a soda and chips to hold me over until I got home. I asked for a diet coke and she threw a diet pepsi on the counter. I told her I wanted a diet coke and she said, again with no apology. "we don't sell coke products". By this time I'm fed up with her and said well I don, t want that. Do you have water? I didn't notice a name tag but I'm sure I provided enough info for her to be identified. There are a lot of people out of work so I'm sure she can be replaced. Maybe she could find something NOT in the service industry.

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2:09 am EST
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Amtrak amtrak communication error is costing the customer

On March 3rd 12:56pm EST, I booked tickets online for a trip with Amtrak.
I realized I made an error in the dates and on March 3rd 2:39pm EST (1 hr and 43 minutes later), I called to have those dates changed.
New dates resulted in a new price (lower). I was told by the person on the phone that I would be charged the new amount and sent the correct tickets. I know this because I asked specifically.

On March 4, Fed Ex attempted to delivery my tickets. When I received the envelope (March 8), they were the wrong tickets and (after checking my bank account) I was charged the wrong amount.
I called Amtrak, spoke with 5 people, including Customer Relations.
They essentially said that the only way for me to get my money bank (difference between original booking and new booking) and get correct tickets is to:
1) go to the train station now or wait for my trip and hand in the old tickets and get the new and my money back
2) send the tickets I have back at my own expense

I told Amtrak this was unacceptable. I am not near the train station and would like my money back before my trip. I also felt that I should not have to send them back at a cost to me, as I was given (evidently) the wrong information by the person who changed my reservation.

I was told, in no uncertain terms, that Amtrak would not issue me a pre-paid envelope or provide me with a shipping account number. I was told I could mail them back with a stamp, but without delivery confirmation, there's no guarantee they'd receive them.

I suggested that Amtrak refund me the $15 charge for sending me the tickets. I thought this was a good compromise. I was then told they won't do that because, you know, they DID mail me the tickets (even though I did not think they would be mailing me the wrong ones).

Understanding this may have boiled down to a communication error on the part of the Amtrak employee who changed my reservation, I thought that the $15 fee refunded to me was a reasonable request and would allow me to then take that money and mail back the wrong tickets.

Alas, I have been told by everyone I've talked to that they won't do it, and that going to the train station (thereby leaving me out that extra money for a while) or mailing the tickets at my expense are my ONLY options.

I was told by Brandy in Customer Relations that I was free to call the corporate office if I so desired. Which I did. I left messages with Joseph Boardman (CEO/President) and Matthew Hardison (Chief, Sales Distribution and Customer Service). But I was also told by someone else in the corporate office (when I attempted to reach HR) that Amtrak was never going to part with their money.

Really? Such a small amount to make a customer happy?
And really now, this is sort of an issue about principle. Shame on you, Amtrak.

It's unbelievable to me. And me, a long time Amtrak customer. Maybe not for long?

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3:56 pm EST
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Amtrak service

I strongly feel Amtrak should be DEFUNDED IMMEDIATLEY. There should be little loss. If there is true need for train service a private company will come along. I have used Amtrak with horrible experinces. Employees are down right mean and lazy. There is NO customer relations at all. They do not give a damn about customers since it is Governemnt run service.

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6:14 am EST
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Amtrak amtrak locks wheelchair bound passenger in train follows dangerous security protocol endangers lives

Amtrak locks wheelchair bound passenger in train
Follows dangerous security protocol

He was trapped on a darkened train all because the conductor was in a rush to get to a party.  the lights and the engine were shut off. Amtrak's rules are straight forward-if your are disabled you are the first to de-train and red caps assist you with your belongings.

You are not locked on the train with the lights turned off left to fend for your disabled self unable to get your wheelchair off.

He was trapped and held against his will. Period.

What if he had collapsed as has a seizure condition that leaves him highly susceptible to falling? Worse he had just suffered a series of seizures and his eyesight had left him.

And security? What if this were a passenger that was intent on doing harm — he could have easily pulled off a massive disaster due to amtrak's lackadaisical excuse for security.

We as travelers are harassed to no end, strip searched, body scanned, x-rayed, all except when the conductor or pilot has another arbitrary concern or company party to attend.

Fortunately, he was not the “t” word and was only a disabled man being tortured and kidnapped by the railroad.

The man's disabled children, a girl 6 and a boy 8, both suffering from limb girdle muscular dystrophy were waiting for him outside. The father only agreeing to what was suppose to be a momentary separation as he was promised that help was “ — seconds away.”

The ailing family was now becoming increasingly distressed over the others disappearance. What sort of thing was this to do to 3 disabled people? What would have happened if the children were abducted from the chicago station platform while the father was locked helpless on a darkened train? “by the grace of god go i” is not an appropriate standard of security for one of the world's largest traveling institutions.

Ms. Marty martin 73, was one of the many witnesses to mr. Xoss disparaging and reprehensible treatment. These were — multiple punishments — that occurred over a several day trip. Mrs. Martin suffering from sleep apnea and congestive heart failure found herself in similar situation with amtrak-as she was also left alone and abandoned.

All facts that will not shine brightly upon amtrak's organization. Perhaps her conductor was on his way to a party too?

The disabled man did state to an amtrak that “ — it is difficult to imagine that the doj would look at such instances as anything other than a serious breach in the chain of proper security protocols and the rampant and institutionalized abuse of disabled people.”

After he complained about another inordinate wait, the red caps finally showed up. They dragged his luggage on the ground and acted incredibly irritated at the disabled family's existence. He denounced amtrak's behavior; that he was locked in the train, being the last off, separated from his children and having his bags scrapped along the ground — it was only then that the uniformed personnel demanded the disabled mans id, a disability badge which was hanging conspicuously around his neck. When he inquired as to why they would '–be asking for his id when he got off the train as opposed to getting on the train-' he was referred to 6 other employee’s who also repeatedly demanded he identify himself.

He went to file a discrimination complaint, with the chicago supervisor kathy baker, he was told he “ — had enough time to file a complaint or board the train — but not both — ”. Yet the train to los angles was over 3 hour away-he was then forced to move his own luggage-again sighting his own early arrival “ — you have to go get your own cart and move your own luggage because you are so early — ” mrs. Baker proudly proclaimed. She seemed upset that her allegation that the luggage weighed over the limit of 50lbs failed to materialize-after each and every article that the family had was weighed. He warned her that she was abusing every single amtrak rule simply as a mechanism of harassment. Additionally “ — what did weighing the bags have to do with being locked on the train? Is amtrak really allowed to lock you on the train if your bags weigh too much — and weren't you suppose to weigh the bags when you were getting on the train and not off the train?”

She sighted the fact that unruly passengers can be thrown off the train and forfeit the cost of their fare.

The disabled father responded that he now “ — understood the rules and that if he filed a complaint his family would be stuck in chicago with no way of getting home.”

That would be the second time that amtrak would kidnap and hold the family hostage.

After being habitually harnessed by amtrak on their journey back to los angles the family discovered that both of the 6 month old wheelchairs that had been shipped by amtrak appeared as if they were thrown off of the train. Both were smashed and unusable. The father's wheelchair was worth over $27, 000 and now was nothing more than an expensive paperweight. The other chair now only operated in reverse.

Amtrak was now using the story that the wheelchair was delivered broken as the disabled father “ — had admitted to them — ” as much. They failed to mention that the father was referring to a previous pediatric wheelchair that was delivered to the him and that he was forced to return as such a chair was useless to a grown man of nearly 6 ft and over 200 lbs. All of which is clearly documented in the family’s medical records.

Demonstration amtrak willing to what ever they need to do to get out their obligations. Apparently the railroad has to fix some way to explain how metal parts were twisted off the wheelchair.

Amtrak would have you believe that every event that took placed against the disabled man and his family were separate and individual events rather then a pattern of force, discrimination and intimidation.

Who on god's green earth is going to believe that you better start looking for the oj jury and see if their available their your one and only hope he have no fear of security tapes the transit officers held his hand, his arm and hugged him how bad he have been?

It makes much more sense that the disabled man was wrongfully taken last off the train, locked aboard the train, improperly separated from his children, had their bags dragged across the ground, were threatened that they couldn’t get on the train if they filed a discrimination complaint, that mrs. Bakers cohort(s) intimidate and harassed the family all the way back to los angles and finally in the utter act of malicious conduct had both of their wheelchairs destroyed appearing as if not one but both were smashed by having them thrown off the train.

Anything to not fix the wheelchairs you broke!
I lost 2 jobs because of you as I have no way of getting to work or doing a job as I can not stand for long periods of time. You have helped to make me and my 2 disabled children homeless — I am living off of vouchers. Amtrak your are just bad people~!
Anderson, mark" [protected]@amtrak.com as the administrator of this case you have become the evil enforcer of power gone wrong! Do the right thing refund my round trip fare and fix my wheelchairs! Yeah how did they both break anyway adam?

Your malicious defamatory and slanderous position will not be tolerated. His witnesses extend from transit police officers to ms. Martin, paul, beth, shanana, mrs. Lopez, mr. Brown et al.
Ps the other very important thing he informed amtrak of; not negligence but maliciousness.

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reglreg
New York, US
Dec 27, 2010 10:37 pm EST

If, as you frequently complain on various Facebook sites, Amtrak smashed expensive equipment you need to carry on a normal life, why, oh WHY, don't you have an attorney? As a disabled individual/family, you have MANY opportunities to engage legal assistance at little or no charge to yourself! Why are you so busy writing these faux and/or ignored Press Releases if you have a legitimate gripe?

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Amtrak amtrak smashed 25kwheelchair & 2.5 k disability scooter

Amtrak is doing nothing but stalling
I have lost at least 2 job ops due to me not having my scooter and wheelchair.

Short compressed version; on or about april 23, 2010

Traveling on amtrak from chicago to la

1) me (brain damaged) and my son (md) and daughter are disabled

2) went to file a complaint about discrimination

3) told I can get on train or file complaint I would not have time to do both (kathy baker supervisor amtrak, the lay over was 3 hours) she smelled of alcohol

4) red caps would not help me with my luggage I must pay 3.75 and move my parcels myself as per k. Baker

5) my disability scooter 2, 500 k and 25k wheel chair were smashed and now amtrak wont repair them. Yes how exactly were they both broken and badly at that

6) a non disabled friend of the conductor was allowed in the disabled car and allowed to drink and use four seat while we were told we must stay in our wheel chairs-he could drink and come and go as we wanted we were afraid to go to the bathroom as we were threatened to be thrown off the train.

I went to many organizations and no one can help.

I took pics, file an insurance claim, file complaints bbb, consumer affairs etc, atrak keeps claim they have sent me claim forms to philly which is great since I live in ca. I again gave them my address and they have fowarded me nothing

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Update by disabled1
Nov 03, 2010 11:52 pm EDT

Umm ok, I am brain damaged. U r right I messed up. But thats all u have to say about me getting me scooters smashed? How about something like; "Im glad it happened!" or "I Hate disabled people too!" u culdve been more creative. U were right but u were boring.

Wait heres something else to laugh at: I can barely walk, my health is getting worse and I cant support myself! they are winners too!

Update by disabled1
Nov 03, 2010 10:54 pm EDT

how terrible, they should be ashamed

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reglreg
New York, US
Dec 27, 2010 10:49 pm EST

"I am talking to more than one attorney--is this really the way this must be resolved?"
Well, obviously you're NOT talking to ANY attorneys unless you're ignoring their advice and actively trying to hurt your own case by making wild, unsupportable, outrageous accusations! Further, how're all the posts on Facebook working out for you? Let's see - first one was November 3, 2010 and, since then, you've posted this complaint, with minor variations, on:
"Dr. Mehmet Oz" site, "The Rachel Maddow Show" site, "Mental Disability Advocacy Center" site, "Australian Federation Disability Organisation" site, "Larry King Live" photo site, "Amtrak California" site, "Brain Injury Association of Nebraska" site, "Anderson Cooper 360" site, "Traumatic Brain Injury Support" site, "CNN +" site, "Chicago Press Release Service" site, "Maryland Disability Law Center" site, "Press Release Limited" site, and "Donald J. Trump" site. Did I miss anyone? It's abundantly obvious you have a LOT of time on your hands, "Sebastian!"

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reglreg
New York, US
Dec 27, 2010 10:38 pm EST

If, as you frequently complain on various Facebook sites, Amtrak smashed expensive equipment you need to carry on a normal life, why, oh WHY, don't you have an attorney? As a disabled individual/family, you have MANY opportunities to engage legal assistance at little or no charge to yourself! Why are you so busy writing these faux and/or ignored Press Releases if you have a legitimate gripe?

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disabled10
, US
Nov 30, 2010 10:50 pm EST

Amtrak, disabled woman reach settlement Update response to Amtrak--http://www.kxnet.com/getArticle.asp?setCity=bis&ArticleId=118954
Sadly I have never gotten any mail from Amtrak I have asked for it a number of times and I was told it was sent to "my" address in PA.

Why would the mail be sent to PA when I clearly live in Los Angeles, Ca? Seems like a stall tactic.
 
I corrected Amtrak’s "mistake" and asked everything be forwarded to 9595 Wilshire Blvd #900 BH CA 90212, again sadly nothing.
It is strange and dubious as to why nothing has been neither forwarded nor mailed to me directly—I have verified it with the professional service that accepts my mail and they have confirmed that nothing has been sent to me from Amtrak. It has been recorded in their records-this is a service I have used for over 5 years.
This situation, at the very least, sounds like a very detrimental situation for Amtrak, I remind you this is NOT my opinion but rather information provided to me by the professional mail receiving service.

I have no motive nor anything to gain by pretending I have gotten mail from Amtrak when I have not—I would strongly suggest it is quiet the opposite-- I have everything to lose by such a tactic.

 After all who cares if I don't answer you what can that possibly garner for me?

Kirby Cox and Edwin are on my DV camera and while difficult to hear it is not impossible to hear them both did admit to quite a few problems, in regard to the damage to BOTH my disability scooter as well as my wheelchair. They both went out of their way to document damage that I had not initially realize was there myself-- it was all quite shocking with the level of damage to both Chairs.

Damage that clearly shows that the most the most likely cause was a drop from a height as well as damage that would require repeated turning and deliberately twisting to create such damaged to the disability vehicles. Simply that such parts of the disability scooter and wheelchair could have only removed and damaged by repeated and deliberate twisting.
I remarked at how impressed and grateful I was at their honesty. They also commented on their lack of understanding as to why each was 'wrapped' ( I use this term in an overly generalized way) AND separately and differently AND not up to Amtrak's specifications as clearly described by Edwin.
 
Both machines were 6 months old. Both providers (not me) are very aware of their condition and documented maintenance.
 
I even went out of my way to baby my chair upon arrival from my parting port--it was very sad that no one was there to help me with both wheelchairs. I am not sure why I had no help and I was forced to move the bigger heavy wheelchair on my own ridiculous, but I was had to as my children, who are fragile need to board the train.

It will also prove unhelpful to Amtrak that both OTHER significantly older chairs look nearly new or excellent condition. Also you failed to explain and understand that both of this disability vehicles were under 6 months old and are, even to this day being paid for.

I have no motive to abuse my chair (and all records indicate the opposite) and have every reason to care for them as both of my children are disabled.
 
You further failed to address Kathy Bakers and/or the other Amtrak employees smell and behavior and my denial of my filing an ADA complaint. I am NOT referring to any internal documents nor confidentiality agreements you have with your employee (s). It is clear that the handful (5-6?) of Amtrak s personnel were acting reprehensibly and we are clearly entitled to a full refund for our horrible and abusive trip. And I continue to insist upon it.

I look forward to seeing the security tapes and beyond that I am excited as I know what happened without any additives.

They will clearly show a Chicago Transit Officer assisting me and holding my arm, my hand and giving me a hug after words-hardly images that will support any false and evil theory you might want to inject about any slanderous and defamatory negative insinuations by Amtrak about any behavior on my part.

They will also demonstrate that all our bag were weighed, at MY insistence and the heaviest ones was 42 pound and the rest were 22 pound or less. Yes in some instances Amtrak may have followed the “rules” but they were applied in an inappropriate way and one designed to abuse and physically harm me, yes physically harm me. Disabled people should not be moving their own luggage, pushing carts being forced to march and weigh items under their own power. This is cruel and abusive; and certainly their can be no legitimate reason to have to show 7 employes in a row your ID.

I believe these acts constitute what would be equivalent to cruel and unusual punishment. I pray the security tapes are still in existence. Then this he said she said can be put in its proper place-the trash bin. There is no way you will be able to justify me having to be FORCED to doing all the above described acts. What explanation will Amtrak be able to offer? I promise you the my behavior in ALL security tapes going to and from PA will not support this false supposition that some in your employee have tried. They will document that me and my family revived many and repeated hugs and handshakes from Amtrak employees.

Hardly this unruly passenger that some have alleged—of course I must be the bad person in this situation. How can I be the good one? If I am to be deemed a good guy it brings much of Amtrak's behavior to an unmerciful verdict.
 
I am talking to more than one attorney--is this really the way this must be resolved?
 
Really?
 
I was trapped on a darkened train and all alone because the conductor was in a rush to get off.  Despite my pleas it took longer than it should have for them to get me out and turn the lights back on. It was right after I had suffered a series of seizures and my eyesight was particularly poor. I was frightened and felt like a prison on a darkened abandoned train. I was fearful I would be injury myself in the darkness having to remove two wheelchairs AGAIN on my own. Where were Amtrak employes? Even from a security point of view why was I allowed to be left on a train alone for an inappropriate period of time in the dark?

My little children, who were waiting for my outside were very distressed over the whole situation. What sort of thing is this to do to 3 disabled people. As an import side note; Ms. Marty Martin found herself in similar situation with Amtrak-also left alone and abandoned also disabled and a senior citizen, all facts which will not shine bright upon your organization. I am not educated in such matter but it is difficult to imagine that the media would look at such instances as anything other than a serious breach in a chain of proper security protocols and an abusive of disabled people.

After I complained about this when, after another inordinate wait, the red caps finally showed up. Again how was a disabled man the last one to DE-train when he should have been first? When they finally arrived they dragged my luggage on the ground and acted incredibly irritated at our existence.
Again I would be excited to see the security tapes!

You are hugely mistaken if you think I fear them—I am certain clever lawyers would be able to make effective arguments in certain areas but it seems doubtful that they would be able to effectively neutralize the sum total of them nor the most damaging aspects of them. And any little they would be able to accomplished would be built on a foundation of lies.

Is this really what you want to be doing with your life? Spending time making
up lies against a poor and sick disabled family who only want their wheelchairs fix after Amtrak broke them?

Is this an admirable goal?

That due to my lack of an effective disability scooter I have lost at least two jobs and me and my children are living on a hotel vouchers designed for the homeless? To you this, something Amtrak is DIRECTLY responsible for, is fair?

I ASKED Amtrak what was “--the best way to ship them--” (and so did My wife and my sister-in-law) we followed the guidelines Amtrak laid out for me and went the extra step by removing mirrors and other items and took additional measure above and beyond what you employes had outlined to insure their safe transport.

If you wanted to create and environment to file a claim it seem leaving the mirror in place would have been a perfect opportunity. Why remove them why go thru all the hassles we did?
You sound like a cop who been on his beat to long—everyone got an angle right—every ones a liar? Is that it?

All I can do is FOLLOW Amtrak s guidance in such matters I am NO expert in shipping disability wheelchairs on a train.

I did as I was told. Period.
 
My disability ID was hanging around my neck they asked to see it—umm OK—I remarked that shouldn’t you be asking to see my ID BEFORE I get on the train NOT after I got off of it? And why do 7 people need to see it? Are they the seven Stooges? At the Very least does that sound like competent system to you? Yeah they weren't doing it to harass me right?

Is that what you tell yourself? Does it work? Do you believe it?
 
Without going into every detail (far from it) as this was a never ending nightmare Kathy Baker refused my right to file a complaint—the laws under ADA, as I understand it clearly state I am entitled to file a complaint even if it is discovered to have no merit. And to deny me the right to file it is a violation of my rights, again even if that claim has NO MERIT!
 
I understood very clearly that Kathy Baker was giving me a choice ( once more the security tapes will show we weighed all the packages and none exceed required limits—she did though claim I had one too many—so I disagreed but surrendered because I wanted my disabled sick children to get on the train. Don't worry The McDonnell's will testify as to our behavior. And considering their background they will make very powerful witnesses.
 
What’s my proof that the 6 other parcels weren’t over weight? Ms. Baker let me take them with me. Whats my proof I was unruly the transit police-I engaged them on both occasions and they were kind warm and generous. I don't think you'll get any help their.

Perhaps you should turn this over to your legal department, matter of fact I request you do so if you are not going to be reasonable —I need their name and address if you wish to go the summons and complaint right—and I am not talking small claims court either. As you know the most likely would be a mandatory settlement conference ordered by a federal judge and we would be forced to resolve it their, for a level I am sure would exceed the repairs to both wheelchairs and the refund of our round trip.

Is this the rout you wish to go? Even having to answer the summons and complaint
served to you by federal marshals, because I have no one to severe you and I'll be forced (if I choose to proceed without a lawyer) to file IN FORMA PAUPERIS. My filing fee would be zero, your motions to file with the court would not.

All of this would go well beyond what you would invest now by simply doing the right thing which is all I ever asked for. Many of your employes were rude cruel and abusive and it is hard to believe BOTH of wheelchairs were NOT destroyed out of spite.

Not negligence but maliciousness.

Whose going to believe that I tried to file a complaint for being locked on a cold dark abandoned train, my luggage was tossed about and abused, I was repeatedly asked for my id (while it was hanging around my neck--displayed—I went to file a complaint, I was told I had enough time to file a complaint or board the next train that had a 3 hour lay over-I was forced to move my own luggage, we were abused by your conductor all the way to La and LO and Behold BOTH of my wheelchairs are destroyed; one wont work at all and the other only goes in reserve.

Who on God's green Earth is going to believe that—you better start looking for the OJ jury and see if their available—their your one and only hope.
How is this a payday? This is just what's right-make the repairs to the chairs. You know and I can prove that both are six months old.

Yeah I'd have to get federal subpena to do so and get a very wealthy and affluent business man from San Diego to testify as to what condition the chair was in and how old it was when he donated it to me. He already told me while he would like to come, for business reason he'd have to demonstrate it was under court order—no one likes to go to court we get it.

You're right I am responding to the pressure that I don't want him to hate me or anyone—after all he gave me a 27K (plus) chair and DELIVERED to me from San Diego to Los Angeles at his expense (hundreds of dollars) and now you want me to subpoena him?

You're right I DON'T want to BUT I will.

Yeah and I'd have to subpoena the repair and maintenance records from my other wheelchair provider (let's be honest I am not getting these without court orders-I already tried-my phone company told me the same thing about my relevant text messages we sent re: Amtrak-yep I can only get them with a court order).

Great whose the bad guy here? Me? I don't want a lawsuit-its you.

I'll be a hassle and everyone will be VERY unhappy most people HATE to go to court or even PREPARE anything for court but after all is said and done I'll have it and Amtrak WILL lose more in time and money and reputation than if you just do the right thing, the FAIR thing.

ADA Title II: State and Local Government Activities The transportation provisions of title II cover public transportation services, such as city buses and public rail transit (e.g. subways, commuter rails, Amtrak). Public transportation authorities may not discriminate against people with disabilities in the provision of their services. They must comply with requirements for accessibility in newly purchased vehicles, make good faith efforts to purchase or lease accessible used buses, re-manufacture buses in an accessible manner, and, unless it would result in an undue burden, provide para-transit where they operate fixed-route bus or rail systems. Para-transit is a service where individuals who are unable to use the regular transit system independently (because of a physical or mental impairment) are picked up and dropped off at their destinations.

You should also understand that the problems run ever deeper as Mr. Brown, Mrs. Martin, Paul, Beth, Shausana both of the McDonells and a few others were witness to much of Amtrak’s antics.
 
How about our ride BACK to LA? What happened there? Did Mrs. Baker have a friend on crew who took revenge on us? Because we were treated like death row inmates on our way to California/ Denied Bathroom access, equal use of chairs as seating as abled bodied passenger i.e. an abled bodied passenger was allowed to use 4 seats while we only allowed to stay in our wheelchairs.
 
The conductor was rude and abusive, again I was far from the ONLY one who thought so, and yes I have stayed in touch with everyone on board. And being locked in a cold dark train, last one off, denied the right to file a complaint and being threatened at being thrown off the train if I did--”you can file a complaint or catch your train but not both” That's pretty clear isn't it? If not not there are many other wildly inappropriate, abusive, racist, statements that were made along are train ride to hell.
 
Then BOTH my 6 month old wheelchairs are smashed, yeah really? They are still being paid off. I had no incentive other then take the best care I could of them. When I spoke to your person in Philly he is mistaken, nice guy but wrong I told him about my previous chair and the problems I had with that one, hence my 2 new ones, only 6 months old, not yet paid off. That wheelchair was a pediatric one that was mistakenly sent to me, an event well documented both by the state of California, the mobility and my instance company.
I asked your personal if there was ANY paperwork for me to fill out re: shipping my wheelchair they told me “NO.” Much like a rental car agency that is the time to document any scratches or damage. Further when I FIRST shipped with you I DID fill out paperwork and the employes DID remark the stellar condition BOTH wheelchairs were in and how they needed to demonstrate EXTRA care due to that fact, THEY noted it not me. It was clear there was nothing to document and that’s why I was provided nothing to sign.

Nice try but you'll get no traction there.

Please tell me this can be resolved with level heads and commons sense repairs refund and a letter of an apology would be fair.
 
It’s hardly a pay day, who wanted a horrible ride with my disabled family or the destruction of my 2 wheelchairs?

What sense does that make?

Thanks Seb (my complaint)

 

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Amtrak not the best, especially given the high price

I received unnecessarily rude and aggressive treatment from the conductors aboard the train from Boston to New York. I was settled in sitting on the left of the train and was using my laptop computer. When I tried to plug my power adapter into the sockets next to my seat, I discovered that none of the outlets on the left hand side in my car were functioning correctly. I therefore carefully ran a wire across the car to the outlets on the right hand side. I was careful to ensure that the wire was flat with the ground, and not a hazard. The train attendant soon stopped over and told me that this was a safety hazard and that I would have to move to the other side of the train. I had no problem with this, and began to gather my belongings to shift sides. However, I was treated in a rude and abrasive manner by the attendant and his colleague. They told me no fewer than 6 times in quick succession that I should cross to the other side, even though they could clearly see that I was already making preparations to move across. After about 10 seconds he yelled at me that he would "unplug my power adapter in 2 seconds" if I did not immediately comply with his request. This was unnecessary given that I had already started moving. I did not expect to be treated so rudely aboard an Amtrak train, especially given the high cost of the tickets and the expectations of high quality service that I therefore expect to receive aboard the train. Neither attendant expressed any interest in finding out why the outlets were not working, or fixing them. The names of the two train attendants that were rude to me were Kevin and Dave. I do not look forward to travelling on this Amtrak service again in future, and will be taking the bus, which not only has more pleasant staff but also offers working power outlets and WiFi.

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aMtrAK passenger9
, US
Jan 17, 2024 2:10 pm EST
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you were the problem, you could have immediately either unplugged, or set your laptop computer in the seat on the other, right-hand, side of the train, but you chose to be an egomaniac entitled to keep your computer on and plugged in unsafely across the aisle. You fussed and stalled acting like an entitle jerk, computer convenience, not necessity, was more important to you than your fellow passengers' safety and duties of the conductor to monitor unsafe situation you could have easily ended more quickly.

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CarlaH
Saint Louis, US
Jul 15, 2010 1:42 pm EDT
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I totally agree. They almost allowed an elderly women to bleed to death had I not been on the scene only to find out that I had no accommodations for my family which was reserved a month ago. The conductor who promised me a refund, which I took on the honor system, was no good. Customer service told me that it was my job to assist because of my medical background and pretty much told me they were not obligated to give me a refund because they screwed up and the conductor did not put it in writing. I am seeking legal action against Amtrak, along with the Attorney General and BBB. Date of incident July 13, 2010 time 11:20pm. Conductor Thomas Jordan Customer Service Agent Carla (My name Carla Hall email hallcmh@yahoo.com) If anyone out here would like to be apart of this suite against Amtrak please email me ASAP.

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Amtrak bad policy with very bad service

I do not complain often, but I would be remiss if I didn't write this after the way I have been treated by Amtrak. Two years ago my husband bought me $200 worth of gift certificates to take a trip from OKC to Ft Worth. Months after that, I discovered I could not reimburse these gift certificates because we did not have a train station located in OKC. This is a stupid policy to begin with, why sell certificates to people if you can't use them from where you live? So, we finally reasoned with the company to send us a $200 voucher. We haven't had the money to take a trip since my husband lost his job shortly after that occurred but I have been saving the voucher. I wanted to give it as a gift for my in-laws for Christmas. I got it out only to find out it is expired. I called the company to see if there is anything I could do, even getting only half of my money back. After explaining the whole scenario, I was treated so rudely I broke into tears when I got off the phone. Not only, was she unsympathetic to my problem but she was curt, rude, and demeaning toward me.

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Amtrak stolen luggage

I have so many complaints I really do not know where to start, My suitcase was stolen all because after I asked the staff (Martha) at (HOS) if I needed to check my suitcase in she responded no and proceeeded to ask if I had my name on my bag my answer to her was yes, she then told me to proceed by getting on the train and give my suitcase to the conductor after boarding the train I watched the conductor Steven place my Large Burgundy Suitcase in the Cubby in Cart #2,.. When I made it to New Orleans I exited the train and was told by Steven to go inside the train station inside of New Orleans and wait for my suitcase my suitcase was not found, after I notified the service tech in Bag Handling and went with him to recheck the train my suitcase did not turn up, I was very upset being that I have been given very inaccurate information I even have a witness that heard Martha at the HOS station tell me that I did not need to check my bag in, in New Orleans one of the Amtrak employees blatanly stated that their are lots of cleptomaniacs that ride the train and that more than likely my suitcase was stolen... How foul is that I will be contacting a lawyer and reporting Amtrak to the BBB I can't believe that in these days we are living in, that anyone riding on the train can take other people luggage... I also spoke with Kathleen in Customer Resolutions who was not a help and refused to give me her last name... I will follow up with a lawyer... My reservation #89373

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CeeCee76
Southport, US
May 18, 2013 8:28 am EDT

I am also bagless... but I checked my bag and had a bag claim. I was traveling from Wilmington, DE to Wilmington, NC ( train goes to Wilson, NC with bus thruway to Wilmington- 4 hours away) . I got off the train and NO baggage. The station bag handler told me, it must be on the next train, took my information and said he would call me as soon as the next train came in. He called, my baggage was NOT on the next train. Said he would have the train check the baggage car again at the next stop & check with Delaware. ( He never told me they were closing at 5 and he was going home). When I got to where I was staying, approx. 5 hours away from the train station - there was a message on my answer from a woman who said she had my luggage and spoke nice at first, cause she thought I had her luggage. Once she found out I didn't - she didn't care to talk to anymore - just said she would get her bag at the station tomorrow and give them my bag. So, my bag will still be 5 hours away ( 10 hours round trip) . I called customer relations. Waited on hold for over an hour and 15 minutes - and he was absolutely rude ! Didn't know why I was upset and said all they do is file a report ( what a "cake" job ) . That I needed to contact the station in Wilson in the morning - they could NOT do anything for me ! I don't think I will EVER ride AMTRAK again and I know I will NEVER check my luggage. Every time I ride Amtrak there is some kind of problem - so I am done ! They do absolutely NOTHING for their customers. When your on the train, they treat you like crap and have all their buddy-buddy time and do things they are not suppose to do, but they all do those things, so no one "rats" each other out. They are on the cell phones, which they are not suppose too. Last time, about 2 weeks ago, when I was traveling the same route, they gave my seat to someone else ( a BIG guy) - there were 3 tags on 2 seats. I went to the cafe car, came back, and he was sitting there. When traveling west last year - I had a conductor and other crew taking alot of seats in the cafe car and then telling me I had to leave for other people. When customer relations contacted me after I gave a bad survey - he told me the crew should not be there, that is for customers and it was on a first come, first served - and he should not have told me and my friends to leave. But they NEVER did anything about it. There are SO many people who need jobs- I don't know why Amtrak keeps all these "bad" employees and pays them pretty well. Good Luck to you in any of your travels. .. .. see you on the road !

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