Complaint Rating:

I bought an Amp'd Mobile Motorola Hollywood Phone at Circuit City in October for $250. I was supposed to get a $100 rebate. At the end of November they sent me a postcard that said I sent them the wrong UPC. I sent the one that was on the box. I sent the re-submit center a copy of the UPC from the box and a colored-copy of the whole box. One day I spent 4 hours on the phone. I started with Circuit City. They said it was a manufacturer's rebate so I had to contact the Amp'd. They verified that I had purchased the right phone during the right time frame and that I was entitled to the rebate. I called Amp'd. I won't even talk about the wait. I finally got through and they told me that I had to contact Motorola. Motorola told me to contact Circuit City. I contacted management at Circuit City. They said I had to contact Amp'd. I called and finally got through after more that an hour and got hung up on. I decided to try the live chat which is supposed to respond in seconds. Two and a half hours later they responded. They told me someone would respond to me within 24-48 hours. A week later I got an e-mail that said if my problem hadn't been resolved, I should call a phone number. I also wrote a letter to the re-submit address. I have not gotten a response from anyone. I have reported them to the federal trade commission who is currently investigating rebate fraud.