Complaints Logo
Everything
Latest Complaints News & Stories Tips & Tricks Questions Videos Images Recalls Groups Submit Complaint

Recently Discussed Complaints

1. (0 mins ago)
Maxacaiburn
charged back account for 1.95
2. (0 mins ago)
11950 SW GARDEN PLACE
ID Theft / Credit Card Fraud
3. (3 mins ago)
CMC CHOPPERS AKA Richard Consentino
Horrible Motorcycle
4. (4 mins ago)
Mercantila
Fraud
5. (5 mins ago)
Ashra Spell Enchantments
Fraud

Consumer Tips & Tricks

Worst rating

2. Ultifreshwell (-13)

Subjects of Wide Speculation

1. ROBIN SCHULDER (84)
puppy mill
2. HIT Web Design/ Heritage Web Solutions (72)
Bad business to work with/for! ABC4 NEWS UTAH WILL EXPOSE!
3. Dazzle white and Smile Brite (40)
illegal charging of credit cards
4. Kaplan Higher Education (35)
WORTHLESS Racist, Fascist Regime
5. online cash success kit (34)
online cash success kit
6. Ultifreshwell (27)
Scam
7. IBSN tax (22)
Not trust worthy
8. acai berry&life cleansing (22)
LB Envision Net Worldwide Ltd UK.

Latest News & Stories

Stay Away

1. Dazzle White (24)
2. Direct TV (12)
3. Dazzlewhite (21)
4. Airtel (18)
5. Acai Berry (20)
6. 007 Inks (5)
8. Pizza Hut (4)

Latest Questions
VoteAndDate.com

Amp'd Mobile Complaints - Beware! Awful product and service!

Review all Amp'd Mobile complaints

Amp'd Mobile
Posted: 2007-01-30 by Macy G.  [send email]
Beware! Awful product and service!
Complaint Rating: 88 % with 16 votes
I signed up for cell phone service with Amp'd Mobile through their website. The next morning, I had a question about the service I just ordered (was a bit vague on their site so just wanted to clarify) and I never even got through to their Customer Service!

Next day, I received my phone and could not activate it.

So I called the 800 # on their website and in the box - the 800# DOESN'T WORK... Called another phone number I had - after 45 minutes on hold, I finally got someone on the phone and he couldn't activate it either...

The next day, I called back and after 31 min. on hold - I reached someone else and told her to just cancel my account. She tried to talk me out of it and told me one of their locations was "snowed in" and finally, after being put on hold so many times... I think they canceled my account. I wasn't sure because I was so sick of being on hold I hung up...

Next day... I called again and asked how to return the phone... The same man I first spoke with, tells me there was a Return Merchandise Authorization form AND a shipping label in the box.. well, there wasn't... So he is supposed to send me the label and RMA form.. It's now been 3 days - no label. no RMA form...

I cannot access my account online (login doesn't work)... I cannot reach anyone using their Online Chat (nobody ever responds, or it's just offline)...
I cannot reach anyone on the phone... I have not received any responses to my messages sent through their online contact form...

My assumption is that this company is actually some guy in his basement and this is his second job! What kind of cell phone provider doesn't even respond???!!!

GOD AWFUL SERVICE, TERRIBLE WAIT TIME - ON HOLD, NO CUSTOMER SUPPORT, INSUFFICIENT CUSTOMER / TECH SUPPORT (THEY DON'T KNOW WHAT THEY ARE DOING), NON-EXISTENT FOLLOW-UP AND SOLUTIONS.

A scam? Maybe...

BEWARE...

Don't sign up for Amp'd you'll be sorry you did... Get Cingular if you can, they are MUCH better.

Thanks for reading!
Comments United States Telecommunications
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
Was the above complaint useful to you?    
More Amp'd Mobile complaints
Amp'd Mobile - Are they insane?
Amp'd Mobile - Unfair practices!
Amp'd Mobile - They rip people off!
Amp'd Mobile - Poor customer service!
Amp'd Mobile - No refund given
Amp'd Mobile - Disrespected!
Amp'd Mobile - Lies and deceptive business practices!
Amp'd Mobile - Lousy billing and customer service
Amp'd Mobile - Horrible customer service
Amp'd Mobile - Poor quality product!

Comments

 Sort by: Date | Rating
 876 days ago by Kelly Timberlake  [send email] 0 Votes
Bad experience, been waiting over 6 months for a refund. File a complaint with bbb at http://www.labbb.org.
 879 days ago by Ericka J  [send email] 0 Votes
I agree with everyone 100%! Customer service sucks! Phone numbers are ALWAYS busy! Ur put on hold for no less than 45 min. They don't return your phone calls or emails. Customer service say "I don't know" "I cant help you" but they all can help if your calling to pay your bill. I am still waiting on a replacement phone from May 17, its now June 28! Oh and they charged me for that month I didn't use my phone. They've told me that they've sent it May 17, May 28, June 1, June 8 June 11, June 15, June 21 & June 28. Have i seen the phone?!? NO! They're full of lies! The phone service is good, i get signal very good but how can i enjoy that when the phone wont turn on and AMPD MOBILE wont send me my phone!?!? I thought i was the only one but I'm not! I found this website because i was looking for a corporate phone # and i saw one posted here. I hope at least that works to give to my attorney! I have Pre Paid Legal Service and they're gonna help me with this! But I've sure been upset cause of this! DON'T GET AMPD MOBILE IF YOU DON'T HAVE IT! IT SUCKS!!!
 896 days ago by Cindy  [send email] 0 Votes
Wow, and I thought I was the only one!! They sure have a way of making you feel like it's all you. Anyway, my story if much like the rest. Rude uninformed CSR's, billing errors, long wait times, bad phone routing... everything... the only way to get any response it is to contact your State Attorney General's office and file a complaint. It's easy to do and the AG's office is full of good people willing to help.

Good luck and feel free to contact me... I might have a direct company number to share.

Cindy
 906 days ago by Roberta Sheffield  [send email] 0 Votes
I am in the Army, while on leave in Jan I purchased a amp'd phone. The phone has not worked since Feb. I am stationed in Korea and purchased the phone for my sister so that I could have a way to maintain contact with my family. Each time I try to call amp'd the wait time is 45 minutes to 1 hour. Each time I speak with a representative, I'm told a different story, but the phone is never fixed. I have asked for the phone to be disconnected, but it was never done. Amp'd continues to take money out of my account but the phone doesn't work. Amp'd shows no concern for customers who are paying for a service that doesn't work. I spoke with a representative today who stated he would send me a new phone and a RMA form. After reading the complaints above, I have no doubt that I will never receive the phone.
 912 days ago by Kimberly Wintermyer  [send email] 0 Votes
"LET'S TAKE THEM DOWN"

WE ALL NEED TO FILE COMPLAINTS TO BETTER BUSINESS BUREAU, LOCAL NEWS ANY CONSUMER COMPLAINT ADVOCATE,CHECK OUT"

WWW.STATE.PA US - TO TRY A FEDERAL COMPLAINT I E-MAILED ONE SOURCE . (there is several to choose from) this is definitely the poorest excuse of a company ever! No customer service, No response to any questions! No access to live chat, No e-mail response, No talking to them on phone unless you have over 4 hrs to waste on hold.THE ARE CRAP!!! I know i would like to know where my Rebate $$$ is and the unauthorized $$$$$ they took from my account. "LET'S EXPOSE THEM FOR WHAT THEY AREN'T."
 915 days ago by Steve  [send email] 0 Votes
Well guys here we are. I am an ampd dealer. And i want to say to all that i am closing my store in a busy mall because ampd has put me out of business. After bending over backwards and taking the risk of a lifetime ampd has put me in bankruptcy. We activate 100 phones 98 have a problem. We fix 95 of them, they all get shut off. I will be happy to join in on a lawsuit if someone is doing it. I have lost thousands of dollars with these crapy phones that break, and bills that seem to never be right. I cant even activate phones anymore. The website is down and customer service line is always busy. When i get on the phone as a dealer, guess what i get? Hung up on. And i want to make them money. If anyone wants ampd mobile, dont do it. You will get screwed so bad you wont know what hit you. They will take all of your money and the phone will be shut off anyway. If anyone wants to know more details i want to be anonymous but i will respond. Oh and by the way the hybrid problem isn't a problem. Its a scam. I had a customer so mad he got screwed for getting charged 6 times on his card, he came to one of my stores and pulled a gun on me. I had to call the cops and i felt bad for the guy because all he wanted was a damn phone and what he got in return was an empty wallet and still no phone. Dont get ampd. Want advice, ask. I have sold them since day one.
 916 days ago by Megan  [send email] 0 Votes
I got my phone yesterday and i hate it already!!: ( i was on hold for 3 hours no lie and than a voice thing came on and said were sorry please call between the hours of 6 am through 7pm. Maybe i will have luck today. And why should u have to pay to activate your phone on line thats stupid i payed 135 dollars for this thing and its useless!
 922 days ago by Mike Post  [send email] 0 Votes
I agree that amp'd wait time sucks but cingular also sucks because they charge you for every possible excuse they think of. But in your case, u got half-assed by ampd. they are OK, but you probably were in (Mr. Fancy pants service), EVDO coverage area. I can't get EVDO within a 150mile radius of my town... and i'm in a very urban community, with a population of over 2mill. I guess ampd doesn't like to be popular and serve their customers but, hey, can't have everything... a phone is a phone, and as long as it calls, im ok with it. Without getting of subject, yes I switched ampd from cingular, and ampd is much better, not only cuz i can show off my sleek red razr to my "cigular, verizon, and nextel" friends (a.k.a. The Standards), but i can get to cal people for under $100,000,000,000,000,000,000 a second with that orange r-tard. I still want EVDO, dammit!
 959 days ago by Amanda  [send email] 0 Votes
Hi, i totally agree with people talking about the customer service, but i think i was also scammed by them too. I don't know what i am going to do to get my money back. I had 370 dollars taken out of my account by them in intervals. And they claim to not be able to see the charges. And i tried to contact a lawyer and they tell me that because i didn't sign a contract with them that they cant do anything about it. Its really ridiculous when your trying to find out where your money went and no one seems to know. and when every time you call in to them you get a totally different story from them. Its just messed up !!! I was just wondering if anyone else has had a problem with ampd taking money for no reason. and if so if they ever got it back or how they went about doing it.
 980 days ago by Aerick  [send email] 0 Votes
Ordered my phone on March 1st and did not receive it until March 9th. Somehow when I placed my order two lines were created both attached to the same ESN. Was charged $30 twice even though I had only 1 phone. Battled with customer service just to credit the account I wanted to keep. No one understood this. Because of this problem cust service told me someone would have to call me back so I could activate my phone. After 4 days no one called back so I called customer service back to find out the status of the situation. Still couldn't activate my phone. Finally called corp office in California 310-575-2500 and talked with someone who activated phone and got my credit. Another problem; when I placed the order for my phone I selected the option to have unlimited nights for $7/mo. When I had my phone activated I was told it was no longer available for hybrid customers. I completely flipped. Called into the corp office the next day and had it added on when I stated, "I have in writing that I am supposed to have unlimited nights for $7/mo." Called in again just to verify that I have it and I do. Battled with customer service just to credit the account I wanted to keep. If Ampd wants to keep customers from calling corp office they should train their cust service reps better. Since I've gotten my phone activated, I've had no problems yet. Hopefully I won't get billed incorrectly like other hybrid customers have stated.
 987 days ago by Sp  [send email] 0 Votes
AMPD mobile excuse my language is a piece of shit service my f**king phone is broke in half and i can't even get a new one because noone is ever available or they have a high service phone velocity as it always says i f**king hate a ampd and one more thing i can't even canceled the f**king service because i be on hold for so got dam long and i can't leave my house because i am handicap ampd is one f**king service i would never recommend noone to i canceled my verizon for this stupid service cause it sounded good why i do not know f**k amp mobile once again and don't ever go to ampd anyone noone.
 988 days ago by Eric A  [send email] 0 Votes
Just an update to my post from a few days ago. I called the number for the home office and was told that a manager would call me back within 15 minutes. I thought it was just another lie but within an hour I received a call. This guy took my info and said he would take care of it and call me the next day. He did and today my refund was back in my account. I wasted more time than I can remember on the phone with customer service and got nothing but the run around. Thanks so much to the person that posted the home office number. If anyone wants to get their problem solved try contacting this guy at Amp'd.
310-575-2500 Nate @ ext. 4052
 989 days ago by Fred Smedley  [send email] 0 Votes
So far, I have to agree with the complaints. The phone works, coverage is good, but so far, my rebate still isn't in the system after three months, my 60 days are almost gone, I can't recharge the phone via the website, each time I call CS, it's a 45 minute wait, listening to REALLY bad, distorted music (don't they have any music for white guys?)... And tonight, when I _finally_ get this pinhead named "Damien" (Anyone else ever get him? What a nincompoop.) after 10 minutes on the phone with him, he can't take my credit card. Finally says that he's been "unable to run charges on this computer all day." Well, WHY didn't you tell me that before asking for my CC 4 times (took him 60 seconds each time to enter a 16-digit number in his computer), you idiot??

Oh, and the "auto-renew" for $20, every 60 days, spelled out in the TOS agreement (which is why I bought the phone in the first place), is apparently no longer available.

Can't recharge on the website, can't recharge via Damien, can't get the plan outlined in the TOS... I think this whole thing is gonna go back to Circuit City.

Guh.

Will try one more time tomorrow on the 310 number.

-Fred
 991 days ago by Jeremy B  [send email] 0 Votes
WOW! long list, Amp'd is the worst service ever. I got an prepaid service with the Jet phone, for 3 weeks was working good. One day turned on with a white screen, something about a "crash dump" i called and they said phone was well useless now. So they said there gonna send a new one, its been 7 weeks!!! no phone yet! they are saying backordered, i've called just about every other day but thats all they say, don't know what i'm do next. Huu
 992 days ago by Eric A.  [send email] 0 Votes
Instead of making this a long complaint let me just say " all of the above" I have been waiting for a refund for an account which never should have been activated. That was January 29 and I have called everyday since and still do not have my money back. I just lucked across this site and called the number for the home office. I was told that a manager would call me back within 15 minutes but time is ticking away so we'll see.
 994 days ago by Ryan L  [send email] 0 Votes
to start my phone was back ordered which we were not forewarned about it being out of stock on ampd's website. No biggie there though a couple days late i got the phone. So i try to activate my phone and because my name was on the ship to address not the bill to address they wouldn't allow me to activate service. Even with my mom on the phone and all the billing info on hand they told me they couldn't do it without the billing person on the phone. So after asking to speak to two different supervisors they finally agreed. Our next problem came when the first day after activating my phone said "you do not have enough money in your account to make this call please recharge your account". So once again another call to ampd cs (crappy service) so then we get a lady who tells us that the name on billing has to call in and so we ask how do know if i call in and just say his name when you ask for it. she then said well fine then ill just make a note on your account that your going to have random people call and say its him. so then she said that she wouldn't give us a supervisor or her badge number because "its company policy" so then they gave me a credit. then after using 100 minutes it said you dont have enough money to make this call and im supposed to have 500 minutes on my phone. after a 45 minute hold with cs they then told us hybrid accounts are acting like prepayed and charging $0.25 a minute. they then said well give you a credit now 240 minutes out of 500 here we go again on hold with cs and only 10 mins. into it.
 996 days ago by Chris South  [send email] 0 Votes
Same problem has been going on for more than a month I paid for the Hybrid 1000 ETB plan never received it ended up with a prepay plan instead called in and told cust service the problem they stated that they have had problems with the hybrid account for the last couple of months and to call back in and they would recharge my account. Well great free phone service not so fast who has time to stay on hold for 45min for a 20 dollar credit not me.. Stay away from ampd I will be going back to Sprint this week after spending more than 450 total for one month of phone service with ampd mobile.. 200 for razr phone plus 49.99 for the ETB plan which I have never received and another 200 -240 on loading up my account as I cannot wait an hour on hold every other day. If anyone want to email me horror stories please send to amdsucks@southnetworks.com
 998 days ago by Jonathan G  [send email] 0 Votes
ABSOLUTELY AWFUL! The customer service reps must be crack heads at this company. they dont know their head from their ass. i ordered a phone on feb 25 online and the order page froze so i refreshed and hit purchase again. i went to the chat help they have and started being qued at 57 and four hours later made it down to 4 where it didnt move for another hour. i called the 1 800# the next day and was grated by one of the dumbest people ive ever spoken to. i cant believe that these people actually are titled cust. service reps and that they actually get paid to do this. ive never hear " i dont know" and "UM" so many times in my life. i had a simple question, in that i wanted only to have the second account cancelled and refunded. i was told that the account was pending and that the money had not gone through yet so they couldnt refund it, but to call back in a day or two. the next day i receive an email from their shipping dept. telling me that my phone couldnt be shipped to my address and that they wanted me to give them another address. what they fuck, hello this address is my home where else am i supposed to ship it. i called back today march 2 and was on hold for about 35 minutes before i was greated by a cust. serv. rep that was oblivious to what was going on. i was told that i would have to wait for delivery of the phones and then at that point i could send one back and be refunded. only problem now is that they cant ship the phones to my address. NO PHONES=NO WAY TO BE REFUNDED. MAYBE I HAVE IT ALL WRONG AND THESE GUYS ARE SMARTER THAN I THOUGHT AND THEY ARE RUNNING WON HUGE SCAM.
 999 days ago by Gcp  [send email] 0 Votes
Ampd sucks!

Patrick your full of crap, sounds like you work for ampd with the way your saying stuff, "wait it out" THAT IS WHAT THEY WOULD WANT YOU TO DO!

Wait "X" days and we'll have it fixed, wait a month and we'll ship that phone out to you, is ampd going to ship your phone?

FU** NO THEY ARENT!

I wasnt to upset after resolving most my issues in the first 3 months of service, but today I receive a bill for $400+!!! Theres $350 worth of phone charges FROM SOMEONE ELSES ACCOUNT!


Ampd is a joke, buy verizon, they own ampds towers as ampd is not even a "real" cell phone company.
 1000 days ago by Patrick  [send email] 0 Votes
I wanted to let everyone know that I have been made aware that Amp'd has a new director of Customer Service as of the 16th of this month. In my speaking with her, I have found new confidence in the company- as they have not only resolved my issues- but also persuaded me that the future is indeed going to be brighter. I encourage everyone to wait out the next thirty days and make sure you note who you are speaking to and when. I want to state again that I think Amp'd's phone reception and clarity, as well as the value of their packages- is and has been exceptional. If the company is committed, as I now believe they are, to reforming their customer service I would recommend their unlimited packages to almost anyone in a sales position. There simply is no better value package out there. That's why this conundrum has been so counter-intuitive, as soon as their customer service catches up, they're almost certainly the best bang for buck in the whole cell phone carrier market. To that end I wish the new Director great luck in all her future endeavors.

Previous | 1 | 2 | Next

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Register

Videos

Consumer Credit Card Consolidation Fraud
More Videos
 

Latest Groups

Today's Mess-Up Photo

Categories

   - Flooring Installation
   - Roofing
   - Contractors
   - Window and Door Installation
   - Banks
   - Scam & Fake Checks
   - Loans
   - Collections Agencies
   - Tax Services
   - Bad Business Partners
   - Credit Cards
   - Savings & Investments
   - Equipment Leasing & Financing
   - Credit Report Websites
   - Inheritance Scams
   - Forex / Currency Trading
   - Car Rental
   - Auto Insurance & Loan
   - Car Service Centers
   - Car Dealers
   - Gas Stations
   - Car Driving Schools
   - Towing
   - Motorcycles & Scooters
   - Dry Cleaners & Laundry
   - Desktop Computers
   - Laptops / Notebooks
   - Mobile & Cell Phones
   - Vacuum Cleaners
   - Washing Machines
   - Digital Cameras
   - Colleges and Universities
   - Schools
   - Driving Schools
   - Deadbeat Parents
   - Sexual Abuse
   - Online Dating Services
   - Astrology Readers
   - Neighbors
   - Mattresses
   - Passport Services
   - Non-profit Organizations
   - Government Grants
   - Citizenship and Immigration Services
   - Health & Life Insurance
   - Plastic Surgery
   - Medical Negligence and Deficiency
   - Diet Products
   - Cosmetics
   - Dental Services
   - Vision, Glasses, Lenses
   - Drug Stores
   - Hair and Beauty Salons
   - Weight Loss Products and Programs
   - Beauty & Day Spas
   - Doctors
   - Rehabilitation Centers
   - Pool & Bath Services
   - Security Services
   - Appliances
   - Utility Services
   - Plumbing Services
   - Hosting & Web Design
   - Internet Providers
   - Bullying and Harassment at Work
   - Work at Home
   - Employment, Staffing, Recruiting Agencies
   - Employers
   - Employees
   - Model & Talent Agencies
   - Lawyers and Attorneys
   - Solicitors
   - Lottery Scams
   - Ebay Scams
   - Alibaba Scams
   - Phishing
   - Online Surveys
   - Sweepstakes
   - PTC/PTR Sites
   - Animal/Pet Hospitals
   - Cat Breeders
   - Dog Breeders
   - Flowers Delivery
   - Photo Services
   - Department Stores
   - Cleaning Services / Laundry
   - Tobacco Products
   - Retail Stores
   - Traffic Problems
   - Mortgage Companies
   - Apartments Rental
   - Home Insurance
   - Timeshares / Vacation Rentals
   - Condo and Home Owners Associations
   - Landlords
   - Fast Food Restaurants
   - SMS Scam Contests
   - Psychics & Mediums
   - Religion and Spirituality
   - Antivirus Software
   - Fitness Centers
   - Fitness / Exercise Equipment
   - Mobile/Cellular Service Providers
   - International Calling Cards
   - Travel Agencies
   - Vacation Clubs
   - Satellite & Cable TV
   - DVD Order & Rental
   - Annoying Commercials
   - Movies
   - Unauthorized Mobile Charges

 Suggest new category

Smile upon Life :)

RSS Feed
 
Submit Complaint | Consumer Tips & Tricks | News & Stories | Recalls | Groups | View full list of Companies | Updated Complaints | Search Terms | Suspicious Companies | Complaints by Countries | Indian Consumer Complaints Forum | Latest Complaints | Privacy Policy | Thank you Emails

© 2009 Consumer Complaints Board
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail
Site owners are not responsible for the information posted on this website
     
 

Login
Email:
Password:

Forgot your password?