ICICI Bank Complaints - Amount deducted without my concent

54 days ago by Onkar Singh [send email]

Date: 18th Aug’08

To,
The Manager,
ICICI Bank,
Jandewalan Extension,
New Delhi – 110 001.

Sub:- Complain against ICICI executive’s misbehavior over the phone.

Respected Sir/Madam,

This letter is in reference to the complaint against the misbehavior of one of your executive over the phone. I am Onkar Singh and I have taken one Innova Car with private number DL4C-AE-4720 in July’2006 through ICICI bank in the name of my sister Ranjeet Kaur. I have been giving my installments on time on 10th of every month for more than last two years. And you have also given me one more loan because of the goodwill of this Car loan. You can even check my records with your bank in your statements. This month I was not in the city because of some important work and returned on 10th Aug’08 and next day i.e. 11th Aug’08 in morning I deposited my cheque in Cenra bank at Ganesh Nagar Branch. Moreover I had checked with the Canara Bank Branch Manager that if there is any ECS which has been bounced in Ranjeet Kaur’s name but there was no bounced ECS it was Sunday on 10th Aug’08.

Yesterday I got a call from one of your ICICI executive regarding the late payment of one day and he conversed in a very bad and offensive manner with me. He did not have the etiquettes that how to deal with the customers. Your executive has even told me that if you are not able to give the installment of bank then why you have taken this luxury car which is out of your status. He told me that we know how to take the money back from the customers and we’ll also take it from you and will not give you any NOC against this loan. He told me that now I have to give the penalty amount against the one day late payment. I also asked his name but he didn’t disclose me. He called up me from three different numbers i.e. 30716210/30716090/30716150. And, still I am getting his calls regarding the same.

I just want to know that is it the tendency of a reputed bank like ICICI to deal with it’s customers in the market. And, also this is to inform you that I am enough able to give your balance amount in a one shot. But, now I am not going to give you a single penny as a penalty. If you want I can give you the cheque against this installment via dated 10th Aug’08 on a condition that first you will provide me in written that you will not be charged any penalty amount as late fee.

I request you to kindly look into this issue and also suggest you to make your people well understand and educated that how to deal with Clients in the market or else it will put bad impact on your bank’s reputation and goodwill in the market.

I’ll wait for you reply and will appreciate your earliest revert on the same.

Thank you,
Onkar Singh
Mb#9212614720
Address: L-2/72,
1st Floor, New Mahavir Nagar,
New Delhi – 110 018.

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ICICI Bank Complaints - Amount deducted without my concent

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