Am Med Direct is a very unprofessional company. I can believe the claims made here about poor management.
The customer service reps are rude, uninformed, and abrasive. I signed up with them a year ago on behalf of an elderly parent.
At first things seemed to go smoothly. Now we're getting calls from their customer service people at odd hours asking for the same information again and again.
When I asked the rep why he was calling, yet again, he became argumentative with me. He was talking over me and began to speak louder and louder. I tried to break in and tell him that I was not interested in arguing with him and he got even louder and kept talking. I ended up hanging up on him.
I am calling my mother's doctor today and getting a script to switch to another supplier. I won't put up with harassing phone calls.
I take care of an elderly parent, attend school full-time, and work. I signed up with this service to try to make our lives easier and for an extra layer of help to manage my mother's diabetes care. I sure did not sign up to be yelled at by some out of control customer service rep. I don't need the hassle.
They've also been shorting us on some of our supplies. When I asked why we did not get the alcohol swabs on our order, as we did with other companies, I was told that they were free but we had to ask for them. I also do not feel that the testing supplies we get are a quality product. We've gotten several bottles of testing strips where the whole bottle was fused together. I've never received supplies like that from any place else. That indicates the strips are being kept in a hot environment. The strips are supposed to be kept in a cool environment.
I don't like this company and would not suggest anyone else bother with them. They lure you in with the free cookbooks and the claim of help in managing diabetes. You'll get the free cookbooks. After that all you'll get is bad (or missing) supplies and a headache from their customer service people.