Complaint Rating:

Company information:
American Signature Furniture
Tampa Bay Area, Florida
United States
www.asfurniture.com

Exactly a year ago, my husband and I purchased many items from the “West Indies Collection” for our new home. It was the most beautiful collection we had seen and trust me, we looked everywhere at everything. The style was absolutely gorgeous and the stain was exactly what we wanted. The warm stain color was most beautiful with the combination of light, medium and dark hues. The stain complimented the visual beauty of the wood grain, as well as, the intricate details of the carvings and ties. There was nothing more beautiful.

Yesterday, my husband and I went down to the store to purchase the Bombay chest along with some other items to add to our collection. Well, needless to say that we were shocked to see that the stain was changed to such a horrible dark color. When did this happen? What possessed them to change the color? It is absolutely horrible. If we were out shopping for furniture now, we would definitely by-pass the “West Indies Collection” because it is so dark. You don’t see anything except a chunk of dark drab wood. You can’t see any of the intricate carvings or ties – nothing. We are extremely upset and disappointed. You would think that the sales person whom we purchased our furniture pieces from last year would have contacted us. Someone should have notified us about the color being discontinued. We would have purchased the pieces we wanted sooner if we had known it was being discontinued. They brag about their customer service, well this isn’t very good customer service. Today everything is computerized and it would have been simple to go back thru their sales of previous customers who purchased items from the ‘West Indies Collection” and send a post card or email a message to inform us of the change. If I was one of their sales people, I would have had the courtesy to contact my customers about the discontinuance – beside I probably would have generated some sales for myself.

American Signature could at least offer their customers a choice of either stain? They should have allowed us (their buying customers) the option to purchase the beautiful warm medium stain that was available a year ago to complete our collection or the horrible dark stain of today. The design didn’t change, so it would easy to offer this option. I can’t believe they changed something so beautiful. Why did they do this? Unbelievable! Are they really selling items from this collection now? We were going to buy other pieces of the collection, but we definitely need the Bombay chest to complete our collection. Can anyone help us to find at least the Bombay chest to match the stain that we have? Maybe one is sitting in a warehouse or clearance section somewhere. Yes, we are extremely upset and very unhappy customers. Are we the only ones or are there others out there?

P.S. We were very pleased with our original purchase last year. We had some issues, but the company came right out and fixed them within days. They sent a very professional service man (not a framer), by the name of Nick Vinciguerra who did excellent work. We were very happy with American Signatures quality, prices and service concerning our purchases of last year.