Complaint Rating:

Company information:
Pennsylvania
United States

I have never in my life experienced such poor service. I ordered a living room and dining set on March 14th for delivery on April 7th. When April 7th rolled around, I received everything except the recliner and sideboard. Delivery for these 2 items was then scheduled for 2 weeks later on April 21st. Since I received most of my furniture, I didn't think too much about this and went back and ordered a bedroom set on April 9th for delivery on April 21st along with the other 2 remaining items. BIG MISTAKE! On April 21st, the only items that were to be delivered were a pair of nightstands, a box spring, and the bed. No sign of the other 2 dressers, recliner, or sideboard. In addition, the head and footboard of the bed that were delivered didn't match so the delivery guys took them back. The third delivery was scheduled for 9 days later on April 30th. I just learned today, the 29th, that everything will finally be delivered tomorrow except for the dresser which will be in on June 2nd. June 2nd! Are you kidding me?!? I have to wait another month for a dresser! At this point, I ordered the recliner and sideboard 6 and a half weeks ago. The bedroom furniture was ordered 3 weeks ago. How long does it really take to get furniture?!? This is insane! Did I mention I've been sleeping on the floor for the last 3 weeks.
The only good thing about this nightmare has been the delivery guys. They've been awesome. I had the same guys for the first 2 deliveries. They were the ones who noticed the mismatched bed.
DO NOT ORDER FURNITURE FROM AMERICAN SIGNATURE FURNITURE!! Yes, it's cheap but you may never ever receive it.