American Residential Warranty reviews & complaints 1
View all 27 complaintsAmerican Residential Warranty - service not provided as promised
I took the home warranty from the company in the beginning of June 2014. I noticed a minor leak in my kitchen sewer pipe leading to the main sewer line. I called the company on 7/31/2014. Some one from the company's affiliate in New York came to my house on 8/1/2014. I paid the representative $55.00 for the visit. I got a call from American Residential that it was a pre-existing condition. I told them if it was pre-existing condition then my basement could have flooded. After couple of E-Mails and telephone calls the company came out with another excuse telling that it was a corrosion, therefore it is not covered. It was a news to me that Cast Iron Sewer pipe gets corroded. I think the company is a fraud. Now they want another $20.00 for the diagnostic test. It is funny that the company does not want to pay for the repair and on top of that they want another $20.00. This kind of company should not exist in business. I was forced to cancel my policy immediately. Could some one really check the company and its reputation and take some action against this outfit.
The complaint has been investigated and resolved to the customer’s satisfaction.
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