Complaint Rating:

Company information:
American Lasers
United States

When I orginally got a hair removal package at this company it was great.

THEN the company changed ownership and became American Lasers. American Lasers did not provide costumers will high quality service or machines.

The machine they currently use is a light laser that can be used for facial rejuvenation as well as hair removal. Sounds great...but really isn't. The machine burns and wasn't ultimately created for hair removal. The employees they have are poorly trained and always leaving. Everytime I go their is someone new...they have a high turnover...so it's hard to get someone good to operate the machines.

Laser informations sites say..Pulsed Light Devices are not lasers, but are “laser equivalents” in the sense that they use the same concept of selective photothermolysis to accomplish hair removal. IPL devices are more difficult to use than lasers and require a very skilled and experiences technician to operate!

So, don't go to this company. GO somewhere that has a special laser designed for hair removal. The best laser that was used on me did NOT get super hot, caused the hair to fall out immediately or within the next day, caused a gross but satisfying smell of burnt hair (letting you know it was working), and yes hurt (like a good waxing hurt)...but worked amazingly!

The hot lasers dont work well. The last treatment I had with this company used the hot laser too high and BURNT ME. I knew that the hurting sensation was BAD and not good pain machines cause when they work properly and killing the roots. Instead it felt like SOMEONE lit a match against my skin...the next day, I got a BLISTER...and it's scabbed over now. It seems way deeper than I imagined. I am crossing my fingers hoping I wont get a scar.

Be Careful. Do your research on the type of machine your laser place is using. Not all machines are created equal. Many companies will get a crappy machine to safe $$.