Complaint Rating:

Company information:
American Laser co.
2 Hughes
Irvine, California
United States
Phone: 949 600 8760
www.americanlaser.com

Pkg. purchased in Chandler, AZ. while on vacation. Transferring to Calif. was nightmare. Have to travel to 2 locations, far apart, for treatments because not all treatments are available at all locations. It took 2 wks to make appt. and many phone calls trying to get records transferred (and I was told I was responsible for that). Because I have to go between 2 locations I am responsible for having records transferred to alternate location after each procedure. Office and clerical employees were significantly less desireable than Chandler location. I purchased pkg on May 13, 2008 and found out afterward about promotion for CareCredit to match amount spent with services equaling half of that amount. I was told I had to call original place of purchase to see if I qualify and was told the promotion was only during the last week in May, and that locations are only told of promotions on a last minute basis. In addition, trying to contact someone at corporate level is IMPOSSIBLE! Even contacting individual locations is next to impossible because all phone #'s listed and e-mail is directed through a central office. I spent a lot of money and certainly expected decent customer service.

For such a large company this one is a joke!