Complaint Rating:

Company information:
American Laser Centers
24555 Hallwood Court
Farmington Hills, Michigan
United States
Phone: 248-426-8250
americanlaser.com

I purchased a hair removal package from American Laser Centers in June of 2006 at the Metairie, Louisiana corporate owned clinic. The clinic manager told me that I would need 6 hair removal treatments for what they called "t-shirt back" and then if any hair regrew within the next 2 years, then the company would remove them for free. I transferred to the Birmingham, Alabama corporate owned clinic and then to the Nashville (South), TN clinic and have by now undergone a minimum of 21 laser hair removal treatments, but hair still grows everywhere in the treated area. I have been driving 2 hours each way for every treatment since I live in Huntsville, AL. American Laser Centers promised complete removal of hair growth and this has never happened. At no point in time during my treatments or during my 2 year guarantee was hair growth stopped in the area treated. I have never missed a scheduled treatment and I paid $2554.76 on my initial financial agreement with American Laser Centers. American Laser Centers never delivered the service that I paid for and their guarantee of hair removal is fraudulent since I ended up paying over $2500 and still have an unacceptable amount of hair growth in the treated area. I have requested a full refund of the money paid since the services rendered did not fulfill the promise made by American Laser Centers. I paid $2554.76 for complete hair removal and after undergoing 3 years of treatments there is still a large amount of hair growing in the treated area. Therefore I seek an immediate full refund. American Laser Centers has denied any kind of refund even though they never accomplished what I paid for.