Complaint Rating:

Company information:
American Laser Centers
Various Locations
New York, New York
United States
Phone: 877 252 8922
www.americanlaser.com

I am located in NYC and have changed my location 3x due to unprofessionalism and lack of results. I basically bought 2 packages from ALC that have given me NO results. Everyone tells me something different (everyone meaning the girls who perform the services). You should be coming in every 6 weeks or you should be coming in every 10 weeks. One person told me "you'll see results after 6 - 8 sessions", meanwhile it's been like 20 sessions or maybe even more. I have been treating 3 areas one being my face. They told me I have to shave in order for the sessions to work effectively, well I've been shaving all areas including my face and my hairs have just gotten courser. They advertise these treatments as being painless, when this is not so, the treatments are so painful I flinch each time.

Also, I got a photofacial package which is a treatment that is supposed to make your pores on your face smaller and eliminates wrinkles. After two sessions and painful laser to my face, I told them I'd like to be reimbursed for that package because it is too much for me face to handle between lazik hair removal and photofacials (which use the same method as hair removal). I asked only to be reimbursed for the remainder of what I had not used. They said I cannot get a refund, but they will give me the option to change to another package. I did. I decided to get vela treatments which I have not gotten results from. They are always over booked and I can never can an appointment that works for me.

I was asked to shave my face so that the hair can be short enough for the laser to penetrate through to the root. I've done this for two years and have made my facial hair coarser and darker. My self esteem has gone way down because of this.

One time I was in traffic to an appointment and I called to let them know I'd be late. I was 10 minutes late and the girl told me that I cannot do my session because it's not fair to other clients. Well do you mean to tell me that it's fair when I sit in the waiting room for 20 minutes when I have an appointment waiting for them to finish with another client? I contacted the regional office and they did not work with me at all. Also just the other week I had an appointment and when I got there I was told that the machine is broken, didn't someone call me? WELL NO I DIDN'T GET A CALL OTHERWISE I WOULD NOT GO OUT OF MY WAY TO MAKE IT TO THE APPOINTMENT.

With something as personal as hair removal in private areas, I feel they should have the same person if I request it, perform the procedure on me everytime, meanwhile, they have someone new every time. How can one clinic have a different face everytime I go? How many people can possibly work in one clinic? My biggest complaint is that they are unprofessional and after spending $5, 000 on two packages I have not seen results in two years.

Also to top it off, I was complaining a few weeks ago how I have not seen any hair removal results and the girl had the nerve to say " I know you haven't been happy with the results but we are offering a special on leg hair removal for $2000 would you like to take advantage of that"? Are they kidding me? I have not been happy with the results and you are asking if I want to give you more of my hard earned money? These people are insane.