Complaint Rating:

Company information:
American Laser Centers
3300 Edinborough Way
Edina, Minnesota
United States
Phone: 952-351-9093
www.americanlaser.com

American Laser Centers has a terrible Customer Service Department. Calls are greeted with a recording and calls not returned for several days. The "only" customer service I spoke with was the same one every time I called the corporate offices. She was very good at citing corporate policy over and over but not able to or unwilling to get me to a supervisor or manager. She insisted she was the only one to speak with and that no one could help me. I've been after a resolution to a cancelled service refund for three months!

I feel people are manipulated to "sign up" - in my case invited to a gathering and fed hors d'ouvers and wine and told they can sign up and come in later for treatment discussions. I was never called, I never went back to the center, I didn't get any treatment and had to cancel due to a real hardship. I lost my job.

If you are considering going to American Laser Centers for any treatment, make sure you read everything - even if they tell you it is all "standard". It is not! AND you will find you have no recourse and no one to help you. They will, however, cite you their company policy over and over.

You might also check their website and see that there is no way to speak with any corporate officer. AND - they refuse to connect you with anyone but the Customer Service Department. That's a joke! During the course of life I've had a few conflicts with stores or companies about goods and services, but never have I been stonewalled when trying to resolve an issue.