Complaint Rating:

Company information:
American Laser Centers
9843 Gross Point Road
Skokie, Illinois
United States
Phone: 847-675-2963
www.americanlaser.com

My wife recently visited an American Laser Centers location in Skokie, IL.

The American Laser "clinic" manager, Ms.Elizabeth Mazurek, opened up a GE CareCredit card acount in her name without explaining that she was opening a credit account in my name. She claimed she was just doing a credit check. The paperwork did not appear to explicitly indicate that a credit line was being opened either. When I found a credit card had been issued in her name without her explicit consent, and that $4500+ had been charged to that credit line, we became very uncomfortable with American Laser's business practices. W e had not even seen all the awful posts and publicity that this company has generated.

We have repeatedly asked for American Laser to credit the amount and refund the money, and Elizabeth has repeatedly delayed and obfuscated. We have asked in writing to customer service and repeatedly over the phone.

My wife has not used any of American Laser's services, and wish the entire amount plus any interest to be credited immediately.

We have just written a complaint to the credit card company, GE CapitalCredit. We are also in process of filing complaints with the Illinois Attorney General, FTC, and Better Business Bureau.

Any other suggestions?