Complaint Rating:

Company information:
American Laser Centers
777 Arthur Godfrey Rd, Suite 300
Miami Beach, Florida
United States
Phone: (786)497-4660
www.americanlaser.com

In September of 2007 I attended a Bridal Show in which I signed up for a contest with American Laser Centers. I was notified not too long after the bridal show that I had been a "lucky winner" of a $300 gift certificate (which my friend also received and later found out that it was just a scam to get you to come in for a consultation). So I scheduled an appointment for a free consultation in Miami Beach, FL with Melissa Felices. This is where it began! I sat down with the "Office Manager", Melissa, and she talked to me about the different "special package prices" they had for brides and gave me the estimate. She originally told me it was $4000 and I had to talk to my parents about it because they were going to be paying for this as a wedding gift to me. They in return told me that we needed a day or so to think about it and I let Melissa know and she told me that she couldn't guarantee that price tomorrow because it was a price that could only be received on the day of the consultation. After pressuring me enough, lowering the price $1000, and telling me that I could cancel at any time, to just make the sale I signed the contract! What a mistake that was! The next day I was feeling a little nervous about the whole thing because this was a lot of money that my parents would be investing, so I started to research the company online. I found dozens of complaints!! I was in shock and I panicked! I was comfortable going forward with the procedures with such a disreputable company. So I contacted Melissa from ALC the Monday after (my consultation was on Friday) and I told her that I wanted a refund of my money because I was not comfortable with going forward with the procedures. She told me there was no refunds and I reminded her that on the contract it states that there is a refund but theirs a 10% fee that needs to be paid in the case of a refund. I canceled after 2 days and I had to pay these people $300 of my hard working money for nothing!! It has been 4 months and I am still fighting with them to get my refund! I have been sent to collections already and it is ruining my credit! I just submitted a complaint to the Better Business Bureau and I really hope they can help! I warn you STAY AWAY from American Laser Centers!!!