Complaint Rating:

Company information:
American Laser Centers
845 N. Michigan Ave, 9th Floor
Chicago, Illinois
United States
Phone: 312-275-0140
www.americanlaser.com

I have so many complaints that I don't even know where to start. First, I've been doing their hair removal procedure for three and a half years and my hair still grows back. Then like a fool, I purchase a new package to remove scars and when the manager wanted the sale, she called me every second of the day and pressured me and said that I would not regret it all. I told her at that point that I have been unsatisfied with their service and especially unhappy with their management so I was apprehensive in putting more money and trust into this company. That center has had a new manager at least 10 times in the last 3 years. So she guaranteed me that she would be there for me every step of the way. Soon after her sale to me, her very own technician was talking to me and informed me that the new package I bought would be very dangerous for my skin color and to get my money back because they sold me a package with out truly assessing my face. So when I told this to the manager she said that her technician was incorrect but when I spoke to their very own nurse she did not advise me to do it. To make a long story short, I have been battling with them to give me my money back for a service that 1) I never received and 2) is dangerous for me. I hate the day I ever dealt with these people and they have the worst business ethics ever! Give me my money back American Laser Center!!! You lied to me and now you are stealing from me. I’m reporting you to the Better Business Bureau!!!