Complaint Rating:

Company information:
American Laser Centers
Bellevue, Washington
United States

For anyone who's had to deal with American Laser Center and their bogus laser hair removal ploy... good luck! I signed up a few months ago after being suckered into a package before my honeymoon. Once I started to do more research I realized what a scam it was. Not only did I have trouble finding ANYONE who could say that the laser hair removal actually worked, but there are numerous complaints into the BBB.

Long story short... here's how I got my money back. I called the office where I had signed up and asked to speak to the manager. Of course, I got the run around. I told the receptionist that if I didn't receive a call from the manager within 48 hours that my lawyer would be in contact with them. Now I don't have a lawyer, but they don't know that. Within a few hours I had a call from the manager. I let her know that she had 48 hours to get the District Manager to call me or I would again call my lawyer. A few hours later, the same manager called back... but she informed me that she was currently processing my refund. She told me it would take a few weeks for it to show up on my Care Credit account. I made her give me an exact date as to when I would be receiving the refund, and I told her that I would be following up with her on that exact day if my refund hadn't gone through. Good new is, the refund went through and I got ALL my money back.

Moral of the story... claim to have a lawyer. It will scare the crap out of them. It got my money back!