Complaint Rating:

Company information:
American Laser Centers
Albuquerque, New Mexico
United States

I had a free consultation appointment in the Albuquerque office on a Friday evening at 5:30. I arrived at 5:20 and was given some paperwork to fill out. Then the receptionist -- who was the only other person in the front area of the office -- left the room. She didn't tell me that they were running late and they clearly were not busy. I could hear people talking in another part of the office. I assume (and would hope) that, had they been with a client, they would have been behind a closed door and I would not have been able to hear them at all. I waited until 5:50. No one ever came back into the front of the office, so I just left. Later that evening I got an automated email from the national office saying they were sorry I "missed" my appointment. So not only did these idiots forget about me, they also put me down as a no-show! They won't be missing me anymore because I'm never going back.