Complaint Rating:

Company information:
American Laser Centers at West Hills
23101 Sherman Place, Suite 505
West Hills, California
United States
Phone: 818-594-0400
americanlaser.com

I have tried numerous times to speak to customer service manager, EVA Burst at 1-877-252-2010 regarding the West Hills management and their behaviors with their clients; unfortunately, after one and half months, I am still waiting for her call.
The new manager, Kacy and regional manager, Jennifer Kleinberg, have been ignoring my calls and messages regarding the changes and charges that they have acquired on my file. When I purchased my treatment about a year and half ago, I was promised 6 times treatment with 2 years of guaranteed treatment for all the areas that I paid for.
Jennifer and Kacy recently decided to cancel all my treatments and charge me again. They are not honoring the company's policy!!!

This complains is for those who would like to sign up with American Laser Center, , , THINK TWICE. They don't care and they just want your money. The result asides from terrible customer service are not good or promising. Their laser does not work if you are purchasing 6 treatments. You will not get rid of the hairs after spending so much money. Please don't waist your time, energy and money. As a responsible citizen, I wanted to save you time and money in this bad economy. Good luck.