Complaint Rating:

Company information:
American Laser Centers
Fort Worth, Texas
United States

When I went to American Laser Center in Fort Worth, TX, I was told that in 6 treatments, the hair on my upper lip would be gone. If it came back within the next two years, they said, I could return for free treatments. I've been there 7 times now, and I am still having to shave stubbles off my face every single day.

They (manager Nina) told me to take photographs of my face after 5 days of growth. She said she'd present it to the board. I called a few weeks later to check the status, and she told me that they concluded the hair on my face was "vella hair" a.k.a. baby-fine hair, and that that type of hair can't be removed.

My file was sent to customer service. So I called customer service. I waited over 11 minutes on hold before I was sent to a mailbox to leave a message.

So basically, I spent $500 to get the hair removed THAT THEY SAW BEFOREHAND. I've parted with $500 but not a single hair. How they stay in business is beyond me