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American Laser Centers Complaints - Awful experience

Review all American Laser Centers complaints

American Laser Centers

Posted: 2008-10-09 by Ann [send email]
Awful experience
Complaint Rating:  100 % with 2 votes
Company information:
American Laser Centers
United States
americanlaser.com

I started hair removal for my upper lip and chair three years ago at American Laser Center in Farmington Hills MI. Today they gave me a letter stating my two year guarantee is up.I will start by telling you when i went in for the first time the manager told me i would need six treatments. After six i get a two year guarantee for any hair that my return. I thought well this won't take that long it is probably worth it. Now after three years and about thirty treatments later NOTHING!!! No reduction what so ever!!! I called headquarters to complain and they said the medical board won't review a file unless they have been double passed four times. which i have had done at least ten, but guess what only three are on my file.This company is a scam please if you want to remove hair do not go here.
Comments United States Hair and Beauty Salons
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Comments

19 days ago by Rich [send email]
awful experience, i agree with you completely. i started a microdermabrasion and it made my face worst and my face is worst and im still paying for the treatment. do you know where i could complain??
11 days ago by Ln [send email]
I had a similar experience at the Farmington Hills location. I started treatment of my upper lip about three years ago. I did have some reduction in hair. I did everything I was told to do. Recently, I was informed by my technician that this was my last treatment. I expressed that I was disappointed because I was originally informed that I would have 6 treatments and the hair would be gone. Three years later and several appointments which had taken my valuable time, I am still in need of treatment. I asked to speak to the office manager. I was told by the office manager if I wanted to continue treatment they would offer me half of the original price. That was unacceptable to me. I was then given the customer service phone number. I contacted customer service and was told that they would investigate my case and call me within a week. A few weeks went by and I still had not heard. I contacted customer service myself and was told that I could have one more treatment. I called to set up that appointment. I actually had two more treatments and was told at the end of the 2nd treatment that this was my last treatment. If I wanted to continue treatment the cost would be $100.00 per visit. This happened yesterday. I haven't decided what my next course of action will be.
Everyone at that location has always been friendly to me. However, I have to say that the employee turnover was fast. Many visits were with new technicians that I never met during previous visits.

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