Complaint Rating:

Company information:
American Laser Centers
5111 Maryland Way, Suite 200, Brentwood, TN 37027
United States
Phone: 615-376-2866
www.americanlaser.com

It has been a year and 6 treatments for laser hair removal of my bikini area at the Amercan Laser Center in Brentwood Tennessee. This location is a few miles from Nashville Tennessee. I only see about a 10% decrease in the amount of hair that has been removed. On my sixth session they took a photo before they started to show progress... Hello.. I shaved before I came to the appointment as I was instructed to do. There was no hair in the photo because I shaved.

Making appointments have been a huge challenge. Staff often did not return phone calls. Arrived once to find out the laser was doubled booked and was in use by someone else.

Was promised I would see results after the third treatment which was not true. I did not see any change until the 6th treatment and that is just a rough 10% change. I was asked if I had taken medication that might make the hair grow, which I had not. After reading these post I will be shocked if they continue my treatments as they promised until all the hair is removed. I was told (but never seen in writing) that the two year guarantee did not start until all the hair was removed even if that time period happen past the 6th treatment. However today I have read complaints where that was not the case. I am not surprised, just disappointed yet again.

Unhappy client from Nashville Tennessee.