Complaint Rating:

Company information:
American Laser Center
Tulsa, Oklahoma
United States

I signed up for an unlimited laser hair removal package a year and a half ago, 2 out of the 4 sessions I have gone to were rescheduled multiple times. I began requesting a refund almost a year ago. I've heard an unlimited number of excuses as to why they can't keep an appointment. After almost a dozen appointments have been canceled on me at the last minute, I'm going to be working with a 4th regional manager (assuming they ever call me back). It's an extremely unprofessional and unacceptable level of customer service.