Complaint Rating:

Company information:
875 Greentree Rd.
Pittsburgh, Pennsylvania
United States

I was a tech at ALC and I actually knew what I was doing because I went to school and graduated for Esthetics. Unlike some of the Techs that worked there, who had no formal training in skin care.

The Techs there havehad the training with the lasers to do the treatments but didnt have enough experience for them to be affective. The problem is that none of them have time to do the treatments the way they need to be done. The Manager, Dawn Stellabotte schedules clients appointments one after another. You were lucky if you even had five minutes in between to sanatize.
The Manager is always suppose to be in the clinic incase of emergencies, which she never was. Most of the time there would only be one tech there for the whole morning, alone. Doesnt sound very safe, does it? Not to mention that when a new client would come in for a consult, she would put them in front of the client that already had an appointment just because she wanted their money. So, not only did would this cause the techs to run really behind but she made the other clients upset because they would have to wait an hr or longer to get their treatment.

Every tech that starts at ALC has a number of "supervised" treatments that have to be completed to be allowed to perform treatments on their own. Well, let me tell you. That is not the case. She would throw these girls right in and leave them alone. I was left alone and she said "I let you do a face by yourself?" I answered "yes, good thing I know what I'm doing and did't burn anyone." She just laughed and walked away. No wonder people were getting burned and the treatments were NOT working. None of the procedures are simple and certain settings and the way the machines are held, are what make the treatments affective. It's not entirely the techs fault that some people got burned. When you have Dawn constantly knocking on the door and telling you to hurry up it would make you a bit nervous im sure. I felt bad for these girls they werent treated very well or comfortable with what they were doing and when they said something about it she would get very mean.

Not everyone is a candidate for these procedures. Though ALC doesnt seem to care. We were basically told to them whatever they wanted to hear to get the sale. If anyone remembers, I was the one telling ppl not to buy another package because there was not a significant amount of results at that point. So, they were not going to see any. I was then told that if I didnt make bonus I would be fired. I pretty much was always a bit under schedule because I refused to rush the treatments and my patients actually started to see results. If they needed double passed I would do it even though their appointment was never blocked out for enough time. When clients would call to make their appointments they would ask for me to be their tech and they were told no. What kind of place tells you that you cant request a tech? A lot of the time the clients had to be naked. They wanted to know why I couldnt be requested and I didnt know why. They were tired of having a different person everytime they came. Also, asking me why the turnover is so high. Probably because the techs were tired of being told to lie to clients.

The customer service is very bad. When there was a problem the manager would act like she was too busy to come and speak with a client.

An older lady with gray hair came in one day and was very upset about her treatments not working. Another tech was to do it that day and she came to get me because the lady was very upset and the manager as usual, wasnt there yet. So, I began to talk to her and explain that it would take longer and the settings would need to be higher and double passed because there wasnt any pigment in the hair. Apparently she was also lied to. Well, after she settled down I left the room for a moment. I went back in and read the normal questions that are asked at each visit, including medication change etc... Good thing I did because the tech was going to perform the hair removal and the med she was on actually would of caused her to get burned because it was photo sensative. (It wasnt the techs fault. She was new and very unexperienced and should of been with a manager until she got certified) Well, she became very angry because when she asked the manager over the phone, she was told that she could have the procedure. She should of known that the medication has to be stopped up to 48hrs before to not cause burning. What kind of managers do ALC hire? Well, after myself having to keep asking the manager to come and speak with the lady, she finally did. The woman said what her concerns where and how disappointed she was. Then, the manager actually started yelling at this lady a speaking to her like a child.
After that day I quit. I only stayed as long as I did for my clients. There is so much more that went on, I could be here for days.

I URGE EVERYONE TO PLEASE STAY AWAY FROM ALC!!!

There are other day spas in Pittsburgh that are Excellent at these same treatments. They are very professional. These things WILL not happen to you and the treatments will actuallywork!

If there is any way I can be of help to anyone that is in a lawsuit against ALC please let me know.