Complaint Rating:

Company information:
American Laser Center
United States
Phone: 877-252-8922
www.americanlaser.com

This company offers expensive treatments and makes you wait hours for your appointment. I had to wait for about one and a half hour for my first appointment. Then, I had to wait one hour during my second appointment... After that, I had to wait half an hour for my third appointment. And, for the first time, I wasn't able to arrive to my appointment on time (10:00am) and they told me they couldn't attend me because I was more than 15 minutes late (18 minutes). They told me that it was a rule for the company to cancel appointments of clients who were 15 or more minutes late (which was new for me because they NEVER mentioned that when I agreed to receive treatment). Now, I ask only one question... They made me wait during all my previous appointments for more than half an hour and I always arrived on time. What would have happen if I would have arrived earlier that day? I would have had to wait anyway the same amount of time I had to wait previously in my other appointments... My appointment was canceled that day and I had to leave with a bitter taste in my soul because I know that I would have had to wait until half an hour later for getting my treatment (thirty minutes after ten, 10:30am) and I got to the place at 10:18am.