American Home Shield [AHS]
reviews and complaints

Re: [protected]
I am a new policyholder who has wasted hours of my time and i'm done.

I have, to no avail been trying to get a copy of my contract and coverage information. A pretty simple request, I thought, which by the way I should never have had to request it. After 5 phone calls (Includes one to a supervisor) and promises each time nothing.

I haven't even placed a claim and I having problems already with 10 minute hold times and a lack of responsiveness, I am disgusted. Yet it seems you got it right when it comes to drafting my premium each month.

I need to speak with someone in the corporate office to resolve my request and make sure it is understood, your customer service is horrible. If this is not resolved to my satisfaction i'll be demanding a refund for all premiums paid and filing a complaint with consumer protection.

I recently had a toilet over flow in my new home. I contact the Home Shield warranty company and they assigned a vendor to me that I have had problems with in the past. After being assigned this vendor, I contact Home shield no customer service on the phone and they told me I have no choice but to use this vendor that stole from me. I asked to speak to a supervisor and continued to get the run around. After 30 minutes on the phone I continued to get the same response. You must use the vendor assigned to me even though I have had issues with this vendor in the past.

In the mean time, I continue to have a toilet, shower and other plumbing issues in my house. I am very disappointment with Home Shield and also will be following up with the Better Business Bureau and Consumer Affairs.

The customer service is horrible. The contractors sent to your house are very slow (and sketchy), sometimes taking 3-4 days just to call for an appointment which will be another 4-5 days out. We have had weeks with no air conditioning or refrigerators. AHS shows no urgency or empathy toward situation. They just keeping saying sorry, that the way it is. They are not worth the money, head ache or hassle.

American Home Shield approved the use of an outside repair company to repair my washer. In doing so, since they don't have a direct payment set up with said repair company, they said that I would need to pay for the repairs ($399) and in turn, I could submit the recipe and they would reimburse me.

After mailing in the receipt and making 2 follow up call in which I was promised a call from a supervisor, I have yet to hear from American Home Shield or received a payment. To complicate the issue, American Home Shield has a "gate Keeper" system that prevents their consumers to speak with a manger that has the autonomy to make a decision. They also claim not to have the ability to email in or out.

In the end, it feels like their system is set up to prevent their consumers from having any format to resolve issues...especially since they won't return my calls.

This is the absolute worst customer service I have ever encountered. Their process in the end feels fraudulent as they take my monthly payment, ask me to pay for the repair, and avoid my every attempt to resolve the issue.

From my experience, It is my opinion that American home shield doesnt value customer service or their customers time. Their system is set up so their customers can not speak with a manager who has the autonomy to resolve issues. They have placated me for 3 months and refuse to respond as well as failing to reimburse me $399 for an out-of-pocket repair. Their service is the worst I have experienced in my adult life. I would encourage everyone to find another home warranty service that values their customer and customer service.

We have had this company for over 10 years. Each year is getting progressively worse. I believe they have only really repaired perhaps 3 items in this time.

Probably have been on hold for most of the ten years( no joke)
You can call anytime of the day or night and they tell you that the hold time is more than 10 minutes but 45 minutes later you are still holding.

Seriously, if you are going to call yourself a company, employ a few people to do customer service.

Service providers DO NOT call you back within 24 hours. I was actually told once, when I called back to check on the appt. Why the hell am I suppossed to call back? Shouldn't they have contractors responsible and ethically enough to call me to schedule when told they would. Why do I have to babysit their contractors?

Then contractors may or may not show up timely. I had a air conditioning repair scheduled for 4-8pm and took off work to be there. No show even near 9 pm. AHS can't reach their own contractors. TTotal joke and total waste of money.

Once the item is repaired, 16 days later they need to return. A 14 year old can repair as well as their contractors.l

This company should truly be investigated by some consumer protection agency. They rip off people left and right. Air conditioner goes bad on Tuesday, I call and request service, and then more than 24 hours later call back. Finally they set up an appt. for the following Monday but don't show. It's over 90 degress for the past week and I have no air.

Here's what American Home Shield says, " Well you could go ahead and have it repaired on your own and submit the bill to us and we may cover it." Oh yeah, I pay you monthly, so you can wait over a week to give me service and then you want me to pay out of pocket and submit so you may cover it?

Really COMCAST is no longer the most hated company in America. We have a new one. AMERICAN HOME SHIELD...No service either via phone, email, or providers.

If I ran a business like this, I would have been out of business in two weeks!

Where do I begin. The problem started in March of 2016. I had a leak from somewhere which was difficult to find. At any rate AHS sent out Polar Plumbing aka Total Air Care in Jacksonville Florida. After a few visits I found the problem and had the main water line replaced. Ok..that problem is done now I have an ongoing problem with my cold water line. Over time there was a build up of lime and calcium deposits in the line which resulted in the loss of cold water throughout my Moble Home. They came out approx 6 times. Of those 2 times one of their plumbers offered to repair the problem "off the books" personally. Another plumber seem to care and tried to fix the problem to no avail. The last time he came on the 3rd of June 2016 he replaced the "t-Pipe" and left. Of course that did nothing either. In the meantime I checked my water meter on the Jea page to see how much my water usage was. Everything was fine with about 70 gal of water usage per day until June 3, 2016. NOW it was over 2, 500 gallons a day! Now my water bill is over $ 148.00 and counting because I caught it so late in the month. I called American Home Shield which is almost impossible to get anyone on the phone but finally did and they tell me he never was here that day. Seems as though he never turned in a report for that day. I faxed them the report he left that day but they refuse to admit it. I had a friend check it and it seems as though the Polar Plumbing fell that came on the 3rd made a mistake by not securing the shark bite and instead of fixing it he left it to leak. American Home Shield in the meantime ( after I mention calling my lawyer) tells me they don't cover this problem. Hum, funny since they sent this joke of a Plumbing Company out here 7 times. Not only that but they had the nerve to offer to send the same company out here and charge me to fix his mistake and then offer to send another Plumbing company to look over the stoppage problem even though they made it clear they would not cover the problem. REALLY? Long and short of this story is American Home Shield are unscrupulous and the worst company I have ever dealt with. They hire bottom dweller contractors that have no clue what they are doing and screw the consumer any way they can. I am so done with them and I hope that anyone reading this takes my words to heart and don't get caught up in this scam.

Hello,

I placed a repair request that my air conditioner wasnt running at all in first week of may. The company that american home shield sent to repair it, came, looked at it for 5 minutes, and immediately informed us that his boss told him to leave... They do not work on my brand of ac (Trane)... So the next company that american home shield sent a few days later... Came to my home on this service repair call regarding my air conditioner on may 11...

At that time, they informed me that we would need a part, and that it had to be authorized through american home shield. It took almost 2 full weeks, (Even though there was a readily available part sitting across town... About 1 and 1/2 hr drive from our home)... American home shield refused to authorize the part... They gave us no option (We might have been able to work out a partial payment on our end, of a more expensive part if it meant that we could avoid such an extreme delay in repair)... Citing that it was "just too expensive for them". There is no clause in our contract that says that parts would be available for our appliances as long as they met the "cheap enough" american home shield standard of approval

So, we waited... Meanwhile... The second company repair guys ended their initial visit with them promising that whenever american home shield shipped their cheaper part... That they would immediately come and fix our ac... At that time... On that day...

Back to initial visit of second company on may 11th... We paid in full, as is required...in good faith... The required $75.00 service fee with check # 2585. The service company gave us an invoice, which I still have, that verifies this. All was square.

Since may 11 when we paid, right up to as I am sitting here writing this... May 28th... A full 17 days after we paid... American home shield still claims that we have not paid... That we still have an outstanding balance of $75.00.

As we waited for this "too expensive" ac part... Our refrigerator/freezer started to make a strange noise... So we sent a repair request to american home shield... We were informed that we are prohibited utilizing any more requests as we have "an outstanding balance"... That is the service guys, until we paid... Of course we contacted the ac service company immediately... Ayers service company, and they told us that they would quickly act to remedy that... Acknowledging that they certainly did indeed receive a full payment from us... Well within the timely manner expected...in fact... The same day as the initial visit... Even though we did not get our ac fixed that day...

The service guys informed me and my husband on the second visit when they came out (After finally acquiring the appropriate part and were able to come and fix our ac...) that their company has several times called and verified for american home shield for us that we certainly did indeed pay, in full, on their initial visit.

The american home shield screw up with all of this money thing has delayed anyone coming to look at and fix our refrigerator/freezer... And, needless to say... Of course... Now the dang thing has died... Right on saturday of the start of the long memorial day weekend holiday... Im betting that no refrigerator/freezer repair company going to have any dialogue or action with us even if only just to prepare to come out and fix it before tuesday...

It is now the long holiday weekend... And of course... All of the food in both my refrigerator and freezer are lost... I have no food... No way to keep any new food until who the hell knows when... The money that I spent on the food is gone...

Do I need to go on about how dissatisfied and disappointed that I am?

I spoke to american home shield customer service for the third time just now on phone... After leading me around by the nose on this last phone call for more than 45 minutes... No remedy... I was put on hold for another 15 minutes only to be connected to a totally different representative that started the whole process all over again as if it was a brand new phone call... The call ended when he very forcefully assured me that until I could produce verification that bill with ac service company was produced to their satisfaction,... There would be no new service requests from us honored by them...

This is by far...in all my years... The absolute worst company that I have ever dealt with... The most woefully dismal customer service company ever... And the most uncaring, insensitive group of representatives of a company I have ever had the displeasure to deal with...

This is not my first bad experience with american home shield... But you can bet it is going to be my last...

On monday, march 14, 2016, I called to request repair on my gas line because of leakage. A plumbing company came out. After looking over the job, they talked to ahs and agreed that my portion would be $950.00. They worked tuesday and wednesday and said they could not find the leak, but would come back thursday with a stronger air pump. They said they needed the check for $950 to complete the work. They never came back. I called the next day and was told that due to a shift in the soil it would cost me $4, 200. I became suspicious and contacted the better business bureau and found on line that this is what they do. They have companies to come out and start a project and not finish it, but come up with a ridiculous price so that ahs will not pay and the homeowner will have to pay. They sent me three letters saying that the job was not covered, so I got another company to come out and they did the repairs for $1.080.00. I did stop payment on the check for $950.00. But I think that these companies need to be exposed for the scams they play. As a result, I was without heat and hot water for 10days. I am a 78 year old senior citizen. I have pictures of the way they left my house.

I have called american home shield and placed a service order for plumbing under my home warranty with them for both shower head and toilet leaks plus a water came up on the kitchen floor. They have assigned the lindsay plumbing co. And the technician had showed up on 3/15/16.

He had fixed my shower head by replacing a post-temp cartridge. He had denied to fix the water leak on the floor and had blamed it was due to another leak from another water cooler close by, which I had moved the water cooler to test this out. He had also denied to fix my toilet leaking due to blamed to the floor was not level, which caused the toilet moved and the wax ring and its flange broken, and stated this was not covered by ahs. However, he had offered to replace the toilet parts and seal the toilet for me for $205.00, which he hope should fixed the leaking, but no guarantee that I need to have the floor check out. I did not agree for the repair for which I have to pay out of my pocket for him to fix and the job is not complete where I need to get someone else, so I preferred to find someone else to do both toilet leak fix and the floor. I called another plumber and he came out to replace all toilet parts including the flange, the wax ring, brackets, etc. And resealed the toilet with no more leaking and the toilet is very stable, most of all there is nothing wrong with the floor is not leveled and had paid for $150.00.

I called the ahs back today and told them about all of the above that I have paid for their service premium, which did not cover anything and end up have to pay another separate charge, so it was a waste of money and hassle. Of course, they could not do anything to accommodate us.

My husband and I have been with AHS for many years and had no real problems until late last year and continuing this year. Last year, we had problems with our plumbing vents and continuous stoppages. Actually had 2 reps during these requests for service (1) tell me not to pour grease down my sink, and (2) not to flush baby wipes down the toilet. Um, excuse me? My responses were to tell the first rude rep that i do NOT pour grease or anything like it into my sink, nor the garbage disposal and that it was unprofessional to assume anything unless a tech had proof after being sent to inspect my complaint, and after she hung up on me, i called back to talk to her supervisor, who wouldn't pick up and talk to me, nor deal with her ghetto employee and ended up talking to a different rep. The second one who told me not to flush baby wipes was told by me that I did NOT, in fact, have a baby, and therefore had no use for baby wipes, but thanks for diagnosing my request for service over the phone, and hinted that her psychic diagnosis saved me a 75.00 service call fee, and I couldn't believe she actually had the neeve to act indignant, and promptly put me on hold, but never picked back up. This year, our dryer pretty much tanked, it was starting to singe some items and then abruptly just quit working.they sent a sears tech, who confirmed it was simply old, the dryer motor had finally wore out, as well as the drum and another part. Cost of parts to repair far exceeded the cost to replace, so after the tech submitted his findings, they told him him no, we'll repair the motor, but not the drum or oher part, and when you do the motor repair, let us know how it is and we'll decide if we can do the other 2 parts. Wth? Last time i checked, ahs says they will repair and/or replace whichever is more cost effective. All this time (almost 3 weeks) i have no dryer, must take wet clothes to a laundromat, more money for me out of pocket. I kept calling and i finally convinced them we wanted to replace it, period. So they tell me that they'll be sending a check for 398.00 to replace the dryer and should get it in about 14 days. What a sorry bunch of cheapskates, has anyone priced modest clothes dryers lately? 500 and up. Well, check got here, and true to their reputation of lying and basically doing whatever they please, the check was shorted by 75.00. I'm wondering, did they split my 75.00 amongst them, or did just one person pocket it? Stay away from this scam company, liars and thieves, not a respectable company, and will spend more time trying to find ways to NOT honor their own contract than they do to simply do the right thing. How do you people sleep at night?

I have been a satisfied customer for over 5 years, and until recently I had my pool pump break, and heater at the same time. I called to put in a claim. This was a Friday night, and by the time the first tech came on Tuesday, my pool was looking bad, so I shocked it. Well little did I know is that they check the water and if the chemicals are not with in specs they deny. I tried to explain to them that I had just shocked it earlier that day. Additionally the first tech told me that it was an electrical issue on both. The Parts of the units in question even never touch water. This was confirmed by a second tech they sent out, but the same thing, water was not within specs. He also told me it was an electrical issue, but tested the water also, and that’s what they went with. I also contacted Hayward, the maker if the pump, and heater, and they told me that water has nothing to do with my issues, as they were electrical in nature. I was also told by a close friend and pool tech that this a common practice to deny a claim. This really disturbs me that I have been a loyal customer for over 5 years and they use this flawed process to deny my claim. I’m now on the hook for almost 5K in repairs myself… Why did I even bother to continue my warranty? Very sad in FL Additionally it took 45 min to get a person over the phone, and another 30 to get to the right person, only to find out they are now closed for the day. Not Fun!

Ref# [protected]., work order dated January 29, 2016

I have a furnace which as per American Home Shield technicians needs to be replaced. They said the repair is more costly than a replacement. I have been waiting almost a month now for them to have the cost approved between tech and office, which is the lame excuse they have been giving me, and was told it would be covered. today I receive a call stating that I will receive a check for $1200 because my policy has a $1500 limit! My policy is supposed to be for repair or replace. How the heck am I replacing for $1200?! They are deducting $300 for the two tech visits. They pay techs less than $200 to come out and $100 of it was out of my pocket, plus the second opinion was their idea so how am I on the hook for $200?! I have repeatedly told them I have children in the home, we are freezing and I need this rectified ASAP yet I'm left hanging or weeks while they know they have no intention of fixing or replacing my furnace . I have no way to pay for a replacement which is why I have this insurance in the first place. They have not given me anything in writing yet indicating what they will or will not cover the cost for my furnace. My furnace is a Dunkirk Quanum 90 and the techs they sent me were from Jazz Aire [protected] located in Little Egg Harbor, NJ and Temporite Air [protected] from the Freehold, NJ area.
PLEASE HELP.
This policy is for Morna Blumer-Vera
677 Williams Ave
Forked River, NJ 08731
[protected]
[protected]
Thank you,
Morna Blumer-Vera

I put in my first request ever with AHS last November for a Mini Refer that went bad. After weeks and several calls they finally notified me that it was not covered, I argued that it was and that was the reason I had switched from Old Republic Ins. to AHS was to cover mini refers in my both homes. AHS said it was a wine cooler and its not covered, Its not a wine cooler its a mini refer I argued to no avail. So, i gave up and bought a new refer. Just as I was about to dispose of the old one AHS calls me and says that they were wrong and that it is covered and that a supervisor would call me in 24-48 hours. That was months and several calls by me to them and still I've never spoke to a supervisor. They now ask me if I want a service request on the old refer, Its been sitting on the side of my house since Nov., and No, I want to be reimbursed for the refer I bought and get the old one hauled away. They refuse to cover it and I've had it with them. I had Old Republic before which was a great company to deal with, I will switch back to them as soon as these contracts that are worthless expire.
BUYER BEWARE THIS COMPANY IS TERRIBLE, and their people are all incompetent and can't help. I've waster many hours of my time fighting this and now I've had it they can stick their policies up their ### along with my broken refer.
BUYER BEWARE - BAD COMPANY - BUYER BEWARE

When I Purchased My contract I was Told it covered everything BUT my well pump the lady said for an additional fee They would cover everything from my well pump to my house and in between so I bought it now my pressure tank split and after saying someone would come and fix it for 3 days now they say Its not covered after explaining I paid extra for the coverage and asked them to listen to the conversation when I bought the warranty I was hung up on ...I have been lied to and stole from by them ...Isnt that called obtaining money under false pretences?

When we bought our new home we were delighted to learn that it came with a home warranty on all major appliances. Wow, were we naive.

Shortly after moving in our refrigerator died. We quickly called American Home Shield (AHS) to see what could be done. They informed us that they would send a tech out to see if it could be repaired.

The tech came out and told us the fridge needed a new compressor and dryer. He stated that he would forward his findings to AHS. Within 24-48 hours someone from AHS called us and told us that the tech stated that due to 3rd party tampering the fridge could not be covered under the warranty, no repairs would be done, goodbye.

I called the contracted tech's company asap after this call. I spoke to the staff there who stated that is not what the tech reported and that I should call AHS back. So I did. I spoke to a man at AHS and told him the run down and asked what they were trying to pull by fabricating that report. He apologized and stated AHS made a mistake and that the tech would be approved to order parts and make repairs.

A week or so goes by, the tech returns, replaces the parts in the fridge and bam, the fridge works...for one week, then it dies again. Ice in the freezer melts all over my 100 year old hard wood floors and warps them.

We call AHS again. They send out the same tech to inspect. He does some further testing and tells us that there is an internal leak somewhere inside the fridge that was not there during his first inspection. He states that the fridge is no longer repairable as no one will replace internal coils. okay, cool. we get a new fridge, right? WRONG!

We wait to hear from AHS about what to do next, but no phone call arrives. Instead, we get an email reminding us that a tech is coming to inspect our fridge. Mind you, we did not get notified of this by a person, just an email We have no idea what is going on. I call the company listed on the email and ask them why are they schedule to come repair our unrepairable fridge. The gal tells me that AHS told them it was a second opinion they needed. I told the gal everything that had happened to date and she was appalled. We had been out of a fridge for a month already and they wanted us to wait another week for a second opinion and who knows how long after that for a repair they may not even work. The gal told me that they will not repair internal leaks either and the work order was a waste of time and wrong for AHS to put us through all this. She told me to call AHS back and demand that if they want a second opinion that they find someone who can come out next day to do it,

I call AHS back and relay the message. I am placed on hold for who knows how long, then told that Sears can come out in 5 days to inspect. I reluctantly agree. The Sears tech comes and states the fridge needs a new compressor and dryer. He thinks the leak is external, though to be sure they have to replace what they already replaced the first time AGAIN! Mind you, I could have already bought a new fridge for the amount of money AHS paid in parts and labor at this point!

The Sears tech schedules us for a repair date and orders the new parts. He prints off a receipt that shows our scheduled repair date and approximate time for the following week. I take off the day from work, schedule my activities around this repair and no one shows up. I get a voicemail recording "reminding" me of my appointment on the next business day. WHAT! I call Sears and say, hey wait a minute, you can't change a scheduled appointment on the day and time you are supposed to be here! They don't care "Sorry ma'am, you are scheduled for ..." Bull crap. I ask for a supervisor, wait for 30 minutes for one to pick up the phone, I tell him I took the day off from work for the repair and someone needs to get out here today, he then almost immediately transfers me to a third party repair company (instead of fixing the problem himself, he passed the buck...great leadership skills there Sears!). The third party picks up. It is a male with a heavy middle eastern accent. He proceeds to YELL at me that my appointment was not that day. I tell him I have the paperwork to show it IS today! I can fax it, text it, or email it to him to show that it is typed on a receipt with today's date. I tell them that Sears rescheduled it without authorization from us. He again YELLS at me basically calling me a liar. At that point I hung up. No refrigerator is worth this abuse.

I call AHS back and ask to speak to a supervisor. I get a man's voicemail. I leave a detailed message about the treatment I received from sears and their NO Show. He NEVER calls back. Instead a female, not a supervisor calls back and acts like a complete a-hole. I repeat everything to her and tell her that we are no longer working with sears due to their treatment and no show. I had already, at this point, called Sears and told them not to come for the repair and to pick up the parts they had order and return them. UPS was schedule to pick up next day. AHS lady tells me Sears has to do the repair. I counter that Uh, no they don't. They have many companies they contract with. Parts are being returned, contract with Sears over. Fix it. She says it is Sears or nothing. I explain to her that a tech they contracted already told them that the system in non repairable...why are we being punished because of their lack of trust in their own techs? We had been out of a fridge for almost 2 months now with 4 children in the home. Two of which drink a gallon of milk within two days. Can you say NIGHTMARE! She has no sympathy.

I told her that at this point it is illogical to keep trying to repair the fridge. I could have bought a new one for all they money they had spent on repairs. Still this lady is unmoved. She was very clear in her next words to me. She stated that AHS will continue to do repairs on the fridge as long as possible before ever considering a replacement.

Copy that lady. So basically, AHS is a farce. A joke. What they offer is a lie. I really should have told her to shove the warranty up her ###. You shouldn't work in customer service if you have no sympathy or empathy for your customers. Imagine the fear you would have having to place perishable goods in a fridge that you know could die at any moment. Trust me, I know and the expense of that, having to throw out an entire freezer worth of food, plus the damage to my hardwood floors from the ice melting in the freezer is huge. People can't live like that.

I would never, ever consider a home warranty with this company in the future. My fear is that all home warranty companies operate like this. Makes no sense. I bought a new fridge out of our own money after all this. Spent $650 for a beautiful stainless steel, side by side, Frigidaire floor model from Best Buy. That is about half the amount they would have spent on all repairs if we let Sears come in. Does that make sense to you? I call this whole fiasco a whole lot of LACK of COMMON SENSE.

I requested AHS to service a broken Fujitsu A/C system sometime in September. They sent the name of a company that was supposed to contact me regarding this. We never received any call from them and when we attempted to contact the business they did not respond to emails or phone calls. I contacted AHS again and asked for a new company and to never use this company for us again. After telling them this they set up an appointment with the same company again, and again we did not receive any phone calls. I told AHS not to use them and find us another company in which they replied that they couldn't find anyone else and for us to locate a AC technician and send the invoice in to the reimbursement department. We had the work completed in November and the whole unit had to be replaced and when I sent in the reimbursement paperwork to AHS I received an email from them stating they would not reimburse me because I failed to contact them prior to having the work done. At no time during my conversation did they mention this or provide any documentation supporting it. They have a growing list of complaints against them and I suggest you save your money and just pay out of pocket instead of paying for their services and paying out of your own pocket like I did.

Our case was assigned to a technician from Air Pro Master {Jose}. He came out on 12/7/2015 to repair a gasket leaking in the master bathroom tub. He reviewed the leak which was leaking into the downstairs condo. He told us he did not have the part so he would order it and return. To this date 1/4/2016 we have not heard from him. We have tried to get resolution with AHS as well as Air Pro Master both to no avail. We are being threatened by the HOA to get this resolved or they will levy a fine. We have already been issued a bill for investigation of the leak for 340.00 and a proposal to repair for 1500.00 which we will have to pay to avoid any further damage. We offered to AHS to have the repair made by the HOA contractor but they declined saying they would have to get Air Pro Master to rescind the contract. Air Pro Master declined stating they are waiting on a part ordered to come in. We need resolution.

April 2015 we were without hot water due to a problem with our water heater. AHS wanted to only take the advice of their " preferred" contractor who could not see us until a week later, even after we demanded for a second contractor who indeed came out within 24 hours. The second contractor gave their opinion of what was needed but AHS WANTED TO HEAR FROM THEIR " preferred" contractor, so we wait and low and behold, SAME OPINION. Then we have to wait to have the water heater (a special ) order from the "preferred contractor's" preferred supplier. The second contractor had one we could use. So we were without hot water for 3 weeks all because of AHS attitude of not being responsive to our needs. Now, we are facing the exact situation again. The water heater is faulty and now we are waiting again a week for the same preferred contractor

Not being an american home shield contractor we were contacted by them to effect an emergency change out of an evaporative cooler just outside our service area. We calculated the charges, they agreed to them and delivered the equipment to us. Repairs were completed, and we waited for payment. And waited. And waited, and waited, until we contacted them again. They told us that they paid it. Uh hell no. Oh, they sent a joint check to the home owner. And refused to pay us. The homeowner has been paying us minimally, never do business with these low life # pos's its not my fault nor my problem that they mis-paid on this bill. They neither honor nor pay on their agreements.