Menu
American Home Recovery
American Home Recovery Customer Service Phone, Email, Contacts

American Home Recovery
reviews & complaints

Learn how the rating is calculated

5.0 5 Reviews

American Home Recovery Complaints Summary

5 Resolved
0 Unresolved
Our verdict: With American Home Recovery's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by American Home Recovery and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of American Home Recovery. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Home Recovery reviews & complaints 5

Sort by:

Newest American Home Recovery reviews & complaints

ComplaintsBoard
R
10:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery Trying to modify my loan without authorization!

AHR has been "requesting" a loan modification on my home loan with BOA thru an email that was NEVER authorized by me. I never even heard of this company! I only found out b/c BOA listed my home loan online as "in the process of a mortgage workout". This has happened now 2 months in a row. My belief is that they submitted a request on behalf of someone else, but transposed the account number. Someone by the name of MEGHAN DURANE is doing this. If anyone out there has a mortgage with BOA (AHR may have an account with them), PLEASE check to see if they are doing the same to you! I have rectified this situation with BOA (they have noted the account extensively), but am expecting this MEGHAN DURANE to keep trying to push this through. Again, I have NEVER HEARD OF THIS COMPANY until now, so this has to be a scam. Cannot get in touch with anyone on phone at AHR (in fact, the VM recording says a different number than the one I dialed!). BEWARE!

Read full review of American Home Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery Mortgage Modification SCAM

This is follow-up information. I have been in contact with an FBI Special Agent out of New York. I have shared my file of contact information concerning American Home Recovery. Please fill out an Internet Crime Complaint Form at

https://complaint.ic3.gov/ctf.aspx

and please contact FBI SA Russel Lehnes at
Russell.[protected]@ic.fbi.gov

Let's get some justice!

Adam

Read full review of American Home Recovery and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
ksimmons05285
Nashville, US
Sep 23, 2009 3:34 pm EDT

I have a mortgage with US Bank. This mortgage was refinanced in March of 09 bringing my interest rate down to 5.5% which brought my payment to 1070.00 T&I included.
US Bank knows of my situation as a single mother and a 32, 000 yearly income. I was really suprised this bank has even approved me with this large payment in the first place. Since March, I have lost money at my employment, from them taking my 5% commission away. On top of that my 3 year relationship with my roomate ended, leaving me without an additional 1000.00 a month.
I just placed a call with US Bank to see what my options were and was totally blown away when she told me there was nothing they could do, could not even talk to me until I was 3 months behind in my mortgage payments. I can not believe there is such a program out there that would place us in a category of a few weeks of losing our homes before you can get anybody to help you out in some kind of payment arrangement.
Maybe Im old fashioned, but I believe in prevention, before a disaster if available.
Kristin Simmons
Nashville, Tn

ComplaintsBoard
A
1:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery Scam

Unsolicited letter and initial phonecalls promising the world to modify existing mortgage. Wanted almost $8, 000.00 up front! I modified the contract to wire $1, 000.00 to their Bank of America account, with a final balance due of $3, 995 if and when my mortgage company accepts the modification and I close. I am out $1, 000.00 as the phone number is now changed to the Bluestone Ameribank Group, and Tommy Modica is unavailable for more than 2 weeks. This "process" started in November, 2008 for me and I have gone nowhere. I called Bank of America in New York (ABA # [protected]) and am filing a formal complaint with the fraud department. John Suh at [protected] is assisting me at Bank of America (1140 6th Avenue, New York).

Read full review of American Home Recovery
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
5:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery fraud

I am posting this to let others know NOT! to deal with this company.
Everyone that has dealt w/ them have similar complaints, they tell you that they can modify your mortgage loan, they have a "relationship" w/ whomever your mortgage is with. They promise you everything take 1500.00 dollars and they do not do anything for you except ask you to fax info on a bi-weekly basis i.e. bank statements, pay stubs etc. You will very rarely speak to your loan modification specialist as they do not acknowledge you or return phone calls. They lie, tell you they have worked out a modification and when you call your mortgage company they state that they have never talked to AHR and that they don't even have a 3rd party authorization form from AHR. REPORT these people to your State General Attorney as I have done for fraud, it is illegal for a loan modification company to collect upfront fees period! AHR will tell you that you are paying to retain an attorney. They have several complaints aginst them, they Isaak Khartizov, Jessica and Bahareh "Lisa" Pourtavoosi are frauds. Report them to the Federal Trade Commision, report them to the BBB tell everyone how they prey on innocent people trying to get a loan mod done. I wish that I could have found this site earlier. I wish I would never had done this now they are threatening me that if I don't pay them my loan modification quote "will be trashed" my mortgage company told me to report them. My mortage company is working with me on my modification. I am suing to get my 1500.00 back these people need to be thrown in jail.

Read full review of American Home Recovery and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
J
J
JEFFREY W BESS
ISHPEMING , US
Aug 05, 2009 9:59 pm EDT

WAS TOLD THEY HAD A GREAT DEAL IN PLACE FOR ME WITH MY BANK AND TO SEND $1950.00 AND I WOULD GET MY HOUSE OUT OF FORCLOSURE AND A BETTER % RATE AND LOWER PAYMENT. TRIED TO CONTACT THEM MANY TIMES WITH ONLY A FEW RESPONSES AND THEY KEPT SAYING 60 MORE DAYS. AND I HAVE COPIES OF EVEY E-MAIL THEY SENT ME AND THE ONES I SENT THEM AND A COPY OF CONTRACT AND CERTIFIED CHECK

B
B
bph
Great Neck, US
May 17, 2009 10:30 pm EDT

i used to work for ahr
and they are all honest and hard working people
the reason why all phone calls aren't answered is because of the heavy amount of phone calls they get a day, which is hard to answer everyone considering the amount of people they are HELPING
we tried in every way to help every one of our customers... and frankly i dont appreciate this... we are not frauds, we are honest people that want to help as much as we can
anne marrie is a perfect example of a happy customer.. its a shame more of our happy customers won't write their comments

M
M
mell
South Euclid, US
Apr 20, 2009 6:00 pm EDT

I agree with the fisrt person 100% they never return calls or emails and I have also sent there information to my states attorney general as well as to the white house Lori Kersol, and Isaak Khartizov said everything was simple because I had all the medical paperwork to prove a hardship. the one day that I called lori told me they were just waiting on Indymac Bank to call them I asked why would they my house sold at auction this morning, they are a bunch of crooks my family and I are now homeless as of May don't let this happen to you and so you know I contacted them in october and the house sold in march. If anyone needs someone to testify for them I will I want them all put in jail. MDC ohio

A
A
Annemarie
Boca Raton, US
Apr 16, 2009 1:46 pm EDT

I totally disagree with the above comment. I to have also worked with AHR and not only were they 100% on top of my loan modification but they have also gone above and beyond with there customer care to insure my loan was completed to my satisfaction. i have also heard that companys are not allowed to collect money up front but i feel as if someone is willing to help u practically by savin gyour home and savings u tons of money in mtg. payments i think they desreve to get paid a fee for all there time and work. my experiance with AHR and there employess has been very smooth and ez going and most satisfying service i have ever had. i would never report this company to the attorney generals office or the BBB because they have truly helped me and my family!

ComplaintsBoard
D
8:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Home Recovery Mortgage Modification

To those in the seeking loan modification assistance please beware of American Home Recovery (AHR).

I have been working with AHR to modify my loan since November 2008, a process which they informed me should take no longer than two months. At the beginning (before receiving full payment) they were very friendly and attentive always available when I called and willing to answer my questions and walk me through the process. I did notice that during every call they "reminded" me to send in payment as soon as possible in order to get fully underway.

I sent full payment of 1, 300.00 within the first 3 weeks. I then noticed my calls were not being answered very often. I would almost always speak with Jessica Ruta (Account Manager, Receptionist, Accounts Payable representative, and much more). 85 to 90% of the time she would tell me that the manager working my case was "in a meeting" or "out of the office". I would ask for times he (Rodi Rubin) would be available and was never given a direct answer. Starting to question the validity of this company, I tried going to upper management.

I called for weeks, on some days I called up to 5-6 times per day and was never able to reach Mr. Rubin or any other manager. I finally was able to speak with Mr. Isaak Khartizov (President of the company) who assured me that Mr. Rubin would follow up. I did hear from Mr. Rubin once more applying his reassuring salesperson talk that held the calls at bay for a bit. He would always say "call back in 2 weeks". I contacted my mortgage company to see if they have received notice from AHR (my representatives). They informed me that they had no idea who AHR was and had not received any contact from AHR. I contacted AHR and spoke with Mr. Khartizov 2 weeks later who stated that they were indeed working on it and it would be resolved soon.

It has been 5 months since I began working with AHR and have received no assistance, resolution, and much less a modified loan which they so enthusiastically assured would be provided. I STRONGLY ENCOURAGE YOU TO AVOID ANY BUSINESS WITH AHR. In my experience they have been a disreputable, unscrupulous company that is trying to make a buck off of the Obama plan and preying on hard working Americans that find themselves in a vulnerable situation.

If this explains your experience please add your post to protect others and help them avoid these predators.

Read full review of American Home Recovery and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
E
E
Eric James
Hagerstown, US
Oct 08, 2009 10:23 pm EDT

This is Eric James of Hagerstown MD and i to have been takin by these scam artist in nov.2008 with the Issac and Laz Zercha character and they told me one to two months i would have my mortgage modified and they were nice and informative at first and then they stopped calling and didnt answer any of their calls after about 4 months into the process.I want them arrested and my money back they caused me to be late on my mortgage. My mortgage company called me and said they knew of no AHR authorized to do my loan.

H
H
Hamptons
Hampton Bays, US
Aug 14, 2009 1:39 am EDT

I also started working with them back in september I paid them a total of $5400.00 and the only thing they did was to mess up with my morgage company and loosing my personal information. Also they sent my personal papers with my personal information to somebody else. I got to know this because that person called me and told me that he had my papers that this company sent them in error.

M
M
MarkP09
Bayville, US
May 27, 2009 10:30 am EDT

I just want to add my own complaint about American Home Recovery.
I was also suckered inin October.
They stole $1800 from me, and it seems impossible to get it back now.
What's even worse is that they had advised me not to make my mortgage payments while i was working with them, and now i'm three months behind on my payment.
They managed to get me into a worse situation then i already was, and the notices of intent to foreclosure don't stop coming in the mail.
It's really sad that these "businesses" are allowed to steal money and get away with it.
Someone mentioned lynching here.
If we all got together and protested at their doors, maybe we could get their attention, and our money back.

D
D
Don Quioyte
, US
May 07, 2009 9:31 pm EDT

perhaps you should of bought the modification kits that really work with your lenders, it may of cost acouple of hundred dollars but it would of saved you time and frustration. i am really sorry that you have experienced that, My sister was referred to a mod company and got nothing done, then i bought her her own modification customized kit and it worked! the banked accepted the proposal. It is clear that obamas plan doesnt work, thats why he is off the subject so quick. I feel bad for my sister who ended up almost losing her house if it wasnt for the software we purchased through a friend. I felt violated. your not alone.

S
S
sonny findlay
Monroe, US
May 06, 2009 9:33 pm EDT

We should all go to their door step and do a good old fashion lynching. 3000 and the mortgage company is forclosing.

R
R
rdonnell
Orange Park, US
Apr 20, 2009 10:01 pm EDT

I would like everyone to know this important, the president of AHR (Isaak) and most of its employees were previously or may still be employed by First Franklin Financial which is located in New York, they have several complaints on line just google complaints against First Franklin Financial for the information

Funny I was told several times that we are not brokers, we work for an attorney this is a LIE!

REPORT them to your bank, FTC, BBB, and state Attorney General. Your financial institution can investigate it, I know my bank is getting alot of complaints about these types of businesses.

E
E
E Lee
Hillsborough, US
Apr 17, 2009 4:19 pm EDT

I am not surprised to hear that other people are having this experience, however it is very discourging!

I have had the exact same experience. I started my modification in November as well. I heard from Rodi Rubin quite ofter until I made my final payment. He promised that the modification would be completed by December. I called him consistently and he was always with someone else, in a meeting or I got the voice mail. When I did speak to him around the end of Januray, he said that the underwriter had been out and that he was going to take it to the president of the company to ensure the matter was followed through. Well it was not.

The next person I spoke to was Jessica. The first couple of times I got her right away. Now I cannot get anyone on the phone.

I am so frustrated! Here I thought I was being proactive and trying to save the one thing I worked so hard for and now what? I am more vulnerable now than when I first started. I feel so violated.

Not only that I am out of the money I paid them it seems which I couldn't really afford in the first place.

There has to be a way to get some sort of resolution from this horrible situation.

Perhaps we should all come togther and take action.

E. Lee [protected]

R
R
R. Williams
Orlando, US
Apr 14, 2009 5:05 pm EDT

My husband and I have had the same exact experience with this company! We have been ripped out of $2000. We are currently seeking assistance from the Special Prosecutions Division of Manhattan DA and the Attorney General's office.

Anyone! Please report this company! They are CRIMINALS!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact American Home Recovery customer service

Phone number

1 843-225-5948

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Home Recovery?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Home Recovery Customer Service. Initial American Home Recovery complaints should be directed to their team directly. You can find contact details for American Home Recovery above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Home Recovery. Discuss the issues you have had with American Home Recovery and work with their customer service team to find a resolution.