Complaint Rating:

Company information:
American Express Mariner Club
3200 Commerce Pkwy
Miramar, Florida
United States

Great cruise but regrettable experience with the travel agent:

AMERICAN EXPRESS MARINER CLUB handled the arrangements poorly (I wound up correcting several things myself), failed to make a payment until I called them, and other matters.

The last insult was a discount of $1000+ which was to have been credited BACK to my credit card after I had made FULL payment for the cruise. Never happened.

The final payment was made in August 2007 . . . I've been trying to resolve this since the cruise was finished in December 2007. Sent American Express copies of all their OWN correspondence documenting the promise of the credit. Made it to the supervisory level where I've been stonewalled for months.

Tried the Florida Department of Agriculture and Consumer Services. From their letter: "Unfortunately, the business has refused to cooperate . . ."

So, I consider myself defrauded, but the value does not justify cross-continent travel to file a small claims lawsuit.