I was going to refinance my property with American Equity Mortgage in Sandy, Utah. I choose to take my business elsewhere because the company on a whole is unethical and lacks integrity.
The several times that I went to the office to meet with my Loan Officer I'd hear other employees saying things about my Loan Officer and felt they were sabotaging the Loan Officer I was working with to elevate themselves with the Branch Manager.
One time I went to the office and there was nobody at the front desk but I could hear voices down the hall. It was obvious they were in a meeting and I heard one man speaking about the progress of the branch and he included profanities such as the F word, said G-d da--it and Jes-s Chr-st among other things. He also said horrible things about his wife. I was literally astonished. Yes I shouldn't have eavesdropped but who wouldn't have?
Along this same line I heard one Loan Officer mention how he was making 15k off of a client by giving her a 6% interest rate when she qualified for 4.75% but he wanted to make "bank."
I quietly slipped out of the office and the building and I was mortified by what I heard the entire drive back to my home.
The company's motto is Integrity, Customer Service and Intensity. The only thing I experienced was the intensity of their outrageous dishonesty, unprofessionalism, and greed.
After the face, I hear that the CEO of this company, is a woman, who buys Jets and Bodyguards. Perhaps this is why I was charged 4% on my loan and it took an honest Loan Officer to point out I'd have paid this had I closed my loan with this company.
One last thing, they asked me for my credit card number etc to be able to order an appraisal and I hadn't even been given a TIL or GFE yet. I was told I needed to get the rate locked right away and this was the only way to do this. Later I found out that this is against the law and this event happened in October of 2009.
Stay away and do your business with a reputable company!!