Menu
American Electric Power Company [AEP] Customer Service Phone, Email, Contacts

American Electric Power Company [AEP]
reviews & complaints

www.aep.com
www.aep.com

Learn how the rating is calculated

1.2 54 Reviews

American Electric Power Company [AEP] Complaints Summary

2 Resolved
52 Unresolved
Our verdict: If considering services from American Electric Power Company [AEP] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for American Electric Power Company [AEP] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of American Electric Power Company [AEP]. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

American Electric Power Company [AEP] reviews & complaints 54

Sort by:

Newest American Electric Power Company [AEP] reviews & complaints

ComplaintsBoard
F
3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Electric Power Company [AEP] Service

My chief complaint is that I feel during certain times of the year, usually holiday seasons, electric bills spike to ridiculous numbers and the reason is not the weather changes. It is because there are community groups (Non-Profit) and churches that will help pay bills for people who meet qualifications (wage criteria) during that time. I know AEP in southeastern KY is taking advantage of this fact and spiking bills to extreme amounts. It is shameful and blatant abuse. The first thing they suggest is for you to contact one of these groups (i.e. LKLP). I also think my meter readings are incorrect each month and I'm going to start proving it. Not one time have I ever seen anyone come read the meter. There is no way my average bill should be over 300 for this trailer. It is theft by manipulation and preying on the poor. I cant wait until another company comes in this area because being the only provider means they can do whatever they want.

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
T
4:11 pm EDT

American Electric Power Company [AEP] csr / supervisor in customer service department

I called on 5.22.19 @ 2pm CST and spoke with CSR Ryan who failed to listen effectively. I had to repeat my questions, and Ryan didn't listen well and was rambling off information not needed or requested. Ryan got upset when asked for his name. Ryan put me on hold without even acknowledging he was doing so as well as not even asking me, if I don't mind being on hold. I spoke with a supervisor named Lila who I had to repeat as well and she didn't listen effectively as well, it was like pulling teeth from a lion. Can you please have the CSR and supervisors to listen more and stop providing information not requested and rambling off, thanks.

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
L
3:54 pm EDT

American Electric Power Company [AEP] electric bill

This company makes it impossible for people to pay such high bills. When service is interrupted it takes 1-10 business days to restore. There is no help for consumers trying to fight the company. This is not right, someone needs to stop this. People are suffering and corporations such as aep are allowed to do whatever they want and the consumer has to accept it

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
E
12:36 pm EDT

American Electric Power Company [AEP] the method of determine my power usage.

I've called and asked for a service person to come out and look at our meter.
Customer service via phone call was very rude and Very Unprofessional.
All I would like is for someone to come out and look at our meter and explain how AEP works in regards of obtaining information.
I know many people have complained about a higher bill this winter. I want reassurance that everything is working properly.
We use wood and coal heat. Doesn't seem like a fridge, washer and dryer would run up the power bill so much more when we use it all the same year round.
It's my money and you provide a service and you would think AEP would like to reassure folks of their sincere efforts.

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
J
4:32 pm EDT

American Electric Power Company [AEP] new account startup

This company must derive pleasure from the misery of customers because I have been receiving the runaround constantly due to there being a previous account at the address that I live at along with a balance. I paid $137 for my deposit and spoke to the Occupancy Review whom stated that the minimum balance of the previous balance or the full balance would have to be paid and she would need proof of the person's new residence. AEP tells the person who owns the previous account as well as myself, since I called in to confirm, that she can make payments where it won't go to collections and I call the Occupancy office again. The same lady who's handling my account picks up and I tell her what's going on and, condescendingly she stated that it's pretty "cute" that we think we can make payments when we were told by the AEP office that we could and that she didn't need a lease when she stated she did and when we are trying to prove that the person of the previous account no longer lives here. The cute statement crossed the line and I don't see why my electricity just can't be started when I'M starting a new account and the person of the previous does NOT live here any longer. Quite frankly, its disappointing that thry handle business this way and highly irritating with how significantly cold it is in my household.

Read full review of American Electric Power Company [AEP] and 1 comment
Hide full review
1 comment
Add a comment
W
W
WhatGoesAroundComesAround100
CULLODEN, US
May 28, 2021 2:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Interesting. I'm going through the exact situation and they requested I send a 20 page personal legal document with personal information included just to prove the "previous tenant" does NOT live there anymore. I told "occupancy review agent " that they should be contacting the "previous account holder and tenant " to collect any unpaid bills through them considering my name is NOT the same as the "previous account holder and tenant!"
Needless to say, still no electricity, sent a couple documents stating a date, even sent a email that was very professional and well mannered to this "said agent" as well as paid $159.00 start service and was given mistaken information with what was needed to start service and still give extra requested information. All this being said...Still NO electricity!
I'll pray for "people" like this.
God Bless
To Author>>>Hope everything worked out in your favor too! Have a great day!

ComplaintsBoard
B
2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Electric Power Company [AEP] accounting

American Electric Power aka: AEP
Unless you notify AEP that you are switching from there monthly budget plan to paying only the monthly actual usage amount they will automatically charge you a late payment fee.

No where could I find in the monthly billing statement that you had to notify AEP if you switch the payment plans (budget to actual usage). If you do change to actual usage and do not notify them, you will be charged this late payment fee for every month that this continues.

I called and discussed this issue with an AEP representative. They would not budge on cancelling this unfair injustice. The conversation became a little heated with no result. I requested speaking to there supervisor, but instead she said the she would. After she talked to the Supervisor, this resulted in having the late payment fees removed.

BUT the representative threatened me by saying that from now on if you do not pay any of your payments on time as scheduled they will come back and add on the original late fees they charged me from the get go
.
AEP in my opinion is ripping off customers from an accounting view standpoint by not letting the customers know, that if you do change from a budget plan to an actual usage plan, you need to contact them or late fees will apply. Sad very sad!

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
U
3:57 am EDT

American Electric Power Company [AEP] Paid deposit almost a month ago was denied service at the rental property

I paid 500$ to get services from aep power company I'd rented a place paid my 500$ deposit they came shut power off on myself and my children because previous tenets owed a power bill which has to be paid before I can get service and there's is over 800$ so they closed my account and refunded my deposit 500$, which that they have had almost a month now saying billmatrix is taking 7 to 10 days to put my money back on my cards debit cards but billmatrix can take my money instantly but can't give it back the same way! So now my power is off and my money tied up with billmatrix so no money to even take my children to a hotel were there's heat if not mad right I'm never using this payment options again,

Read full review of American Electric Power Company [AEP]
Update by Unsatisfied customer 2016
Mar 24, 2016 4:21 am EDT

All I wanted was my deposit refunded

Hide full review
ComplaintsBoard
A
4:09 pm EST

American Electric Power Company [AEP] undisclosed services

when i switched electric companies from DP&L Energy to AEP Energy, i was not informed i could not sign up for budget billing, which i get from DP&L.After calling and being told i would be placed on budget billing, i received bills that were not budget.I just got off the phone with a representative from AEP, that told me if i close out existing account and reopen another account i would be allowed to have budget payments.She than came back and said i couldn't because DP&L customers, along with several more were ineligible to participate in that program.I am now stuck with this company for 18 months and feel they should disclose this to potential customers.I wouldn't have chosen them if i would have know this

Read full review of American Electric Power Company [AEP] and 1 comment
Hide full review
1 comment
Add a comment
U
U
Unsatisfied customer 2016
, US
Mar 24, 2016 4:18 am EDT

Aep took my deposit money of 500$ and open new service account but then said there's a old bill from precisely rental person of 800$ and denied me services until last tenets paid there old bill, and refunded my deposit money but said that takes 30days which they have had almost that long already so is not advise anyone to use aep

ComplaintsBoard
I
3:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Electric Power Company [AEP] Early Termination Fee

Do not sign a contract with AEP Energy. They will totally mislead you with monthly savings and then hit you with fine print. A $3500 early termination fee is ridiculous. That is $150 for the remaining time on the contract. I will never sign any residential or commercial contract with AEP Energy ever again.

Also, stop trying to trick people into thinking you are actually AEP Electric. The 10 cold-calls I get a month from you asking for my Electric Bill is bad business.

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
C
9:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Electric Power Company [AEP] Outrageous cancellation fee

My county (Richland) advised us to sign up for this low cost electricity. I found a green provider of electricty and cancelled AEP. Then then sent me a bill for $100 as the cancellation fee. Don't use them. They are too cowardly to take their chances in the private marketplace and so must guarantee their profits this way. CEO is James C. Peterson.

Read full review of American Electric Power Company [AEP] and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
U
U
Unsatisfied customer 2016
, US
Mar 24, 2016 4:04 am EDT

Aep said up to 30 days for refunded deposit money after denying services what a shameless act because of someone else old bill well it's not my bill

U
U
Unsatisfied customer 2016
, US
Mar 24, 2016 4:02 am EDT

I have talked to billmatrix and was told it would be 7 to 10 days to refunded my deposit money I explained that I have 4 children and no money it's tied up with billmatrix so there here no power and I'm single mother who is trying to get my money back to take my children were there's power

F
F
fwillson
Columbus, US
Nov 04, 2013 7:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Cassandra,

We would be happy to talk to you regarding your concern with AEP Energy. You can reach out to me personally at fwillson@aepenergy.com and I will do what I can to help resolve this matter. We value you as a customer and will work hard to keep you.

If we can't, then we will do what we can to have you leave with a positive experience. I'm sorry that hasn't happened yet but I will do what I can to correct it.

I also wanted to let you know that AEP Energy has a program that not only offers Green Energy but donates a portion of every account back to Green Energy Ohio. You can learn more about it here: http://www.aepenergy.com/geo

I hope this response shows you that we do care about your concerns and will work to resolve them. I look forward to hearing from you.

Sincerely,
Frank Willson
Vice President of Marketing
AEP Energy.

ComplaintsBoard
C
10:23 am EDT

American Electric Power Company [AEP] &Lost& my payment

I paid my electric bill to AEP Electric and they use Western Union. This isn't the first time Western Union has done this to me, they need to be sued. I don’t know who is guilty but I simply want to get money back. Is AEP Electric lying that they didn’t get the money or western union lost it?

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
G
7:24 pm EDT

American Electric Power Company [AEP] Fake

So, I recieved the following message in a free online email account. This could happen to you to.

I am Mr Fasi Mandisi, Director of Bid/Project Implementation South Africa 2010 FIFA world cup hosting committee, I apologized using this medium to reach you for a transaction/business of this magnitude. Be informed that I got your particulars from a member of the South Africa Export Promotion Council (SAEPC) who was at the Government delegation to your country during a trade exhibition. I have decided to seek a confidential co-operation with you in the execution of the deal described hereunder for the benefit of all parties and hope you will keep it confidential because of the nature of this transaction.

you must be aware now that my country south Africa won the bid to host the world cup by 2010, prior to this bid my committee was mandated to lobby the members of board of Federation International Football Association (FIFA) on selection of the country to host the world cup, the bidding was intensive but at the end we got the hosting right.My committee was given the sum of $29 million dollars to lobby the members of the FIFA ruling body to make sure that we win the hosting right. Considering the gain that comes with the hosting right, South Africa's economy will receive a massive direct boost from hosting the 2010 World Cup.

Financial impact report for South Africa's World Cup bid committee shows that the 2010 World Cup will pump R21.3-billion into South Africa's economy, and creating an estimated 159000 new jobs. with the help the living legend of our time 86-year-old Nobel Peace Prize winner Dr.Nelson Mandela who made an emotive case for South Africa, we got the bid without spending all the money, I and my committee members saw this as a God sent opportunity to secure our future and that of our family therefor, l was mandated by other committee members to look for a way to move the remaining money to a safe place with the help of a foreigner who we can trust and is ready to assists to move the funds considering the fact that we are still members of the bid/project committee.

we have in our possession the sum $21millon since we spent just $8million for lobbying. we are ready to give you 20% for all your assistance me and my colleague will keep 80% if you are willing, kindly reply to my letter and further directive will be given to you. Bearing in mind that confidentiality is of great essence so is time, I will await your response.

I wait in anticipation of your fullest co-operation.

Yours faithfully,

Fasi Mandisi

Read full review of American Electric Power Company [AEP]
Hide full review
ComplaintsBoard
T
9:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Electric Power Company [AEP] Rate Hikes

I have a 960 sq. ft. home that my 83 year old mother and I share. We went on the budget last Feb 2010. The budget started off @ $111.00 then 113.00 then 138.00 then $140.00 and today it went to $188.00.

HELP!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Will you fight or be drove into poverty?

Chris Kitts Brewster Start calling and emailing your representatives and your governor...we have harassed the crap out of ours. It is about time they honor their campaign promises and not allow SWVA to get left behind and crapped on. Enuff peeps harass enuff and things start happening...don't sit back and take it. Stand up and speak out!

Michael Colna Nearly 8000 people have signed the petition at www.wardarmstrong.com. Can you help us reach 10, 000?! Please share the petition link with your friends and family! And stay tuned for the latest on continuing the fight to rein in Appalachian Power's rate hikes!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Americans have no problem paying a fair price for a good product... But for now we are stuck paying a very inflated price for a mediocre product.

Nicole Ballard I hate paying the big power bills too, but recently in Tazewell County Virginia, they had the oppotunity to have an alternative power source (wind turbines) and they shut it down because they said they want to be able o set and look at the mountain tops with trees. Dont get me wrong I like looking at them too, but i like to stay warm and have a lil bit of money to say buy food with rather than pay AEP those outrageous bills of 600 a month like some people are.

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! The SCC wrote me back today to inform me of why our bills are so high: 1. APCo has no obligation to its customers to accurately meter their usage. (its a guess, meaning they charge what they want.) 2. Of course...the many increases AEP filed for and the SCC found to be of just cause. 3.longer billing period 34 days ins...tead of 30 (I guess we used that extra $300 of power in those 4 days?) 4. Its cold

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! So they basically told on themselves for unjust billing practices. Instead of being charged fairly for the amount we use, our bills are based on guesses. So all the money we have spent on "Green" practices such as insulation, heat pumps, and leaving our thermostats at 60 degrees actually saves us nothing.

Breanne Weller Jackson AEP; What a crock...

Alice Hawkins Price AEP knows that they have us right where they want us!They know we have no other alternative ! I am so sick of paying 4 and 5 hundred $ elec. bills no wonder noone can aford to feed there kids!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! What do you keep your thermostat on? Ours stays at 65...

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Please dont forget to sign the petition via the link on this page. The more support, the more change!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Oh how wonderful it is... to sit in the dark freezing. Wouldn't it be nice to go back to the days when we could turn our heat up a few degrees and not be charged $1000 a month?
Barbara Childers Hunt How true! AEP knows they sre our only option, so they can charge whatever they want, and they pay the politicians enough so they do what AEP wants, not what the people who elected them want.

Robin Edmonds my light bills has been as high as 1800.00 for one month in the winter...usually every Jan or Feb

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Oh no, another snow storm... Since these storms are obviously our fault..I guess our bills will go up another 150%

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! I wonder how much power AEP CEO's and SCC members use each month?
Janie Snyder Well that sucks! So what is the answer to this problem; you know AEP will keep raising their rates?

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! One company running basically the whole state is a monopoly in my book...

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Dont forget to sign the petition in the links section

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Will we fight for our families? yes we will! these continued hikes will push many into poverty... Please stand up! Unite! Hard working families should not have to sell their home to pay for their power!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! only you can bring about real change!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! STAND UP VIRGINIA! let your voice be heard!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Please invite your friend to join us in this fight. Remember to call!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Just posted contact numbers for public officials under the "Discussions" tab. Please take the time to call these people! If we dont call, we can’t complain when our power bills are $2, 000.

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Please take the time to sign the petition. Only you can change this unjust and unfair practice! http://www.thepetitionsite.com/1/stop-aep-and-the-virginia-scc-from-destroying-american-families

STOP AEP AND THE VIRGINIA SCC FROM DESTROYING AMERICAN FAMILIES - The Petition Site
www.thepetitionsite.com
only we can stop them from destroying american families

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Bombard you state and local representatives with phone calls, emails, and letters. Let them know we will not stand for this strong armed robbery!

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Are you tired of trying to conserve energy because it seems like the less you use the more they charge?

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! How much did your power bill increase this month? Please suggest us to your friends!

Jean Hanna Davis Next time there's a hearing, we should show up. The hearing for this was in June.

STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION

Read full review of American Electric Power Company [AEP] and 2 comments
Hide full review
2 comments
Add a comment
B
B
BigDaddy MoBaddie
Canton, US
Jan 29, 2015 10:06 am EST

I have lived in third world countries that had better power than I get in a suburban neighborhood near Canton. And, to add insult to injury, their rates are terrible. Yeesh!

A
A
ajpates
Lexington Park, US
Sep 29, 2010 9:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

wow thats crazy! they are sticking it to you!

ComplaintsBoard
T
4:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Electric Power Company [AEP] billing

This company continues to raise prices. They will bill costomers without approval and once the raise is denied they refund the money to all the customers. This is not right, but however legal. I lived in a trailer worked as a manager and lived on my own. I could leave my heat off for 12 hours a day and still get a bill of 2-500 dollars. THis is absolutly ridiculus to raise prices like that in the economy that we are having to day. They had enough money to go around and replace all the meter boxes. I told customer services i didnt agree with the reader and wanted a second opinion, i was refused to have a second opinion. Due to not that many power resources, i have no option but to continue to pay if want electricity.

Read full review of American Electric Power Company [AEP] and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
T
T
Trenton Johnson
, US
Jan 16, 2023 10:22 pm EST

They shut off my electric with no notice and it’s winter getting cold I have asthma and can’t breathe in this cold air I’m not late on any payments

T
T
tbp ventures
corpus christi, US
Sep 04, 2022 4:29 am EDT

I have a house that I rent at 1113 Green Willow,Corpus Christi,Texas.On July 11,2022 at about 1am.A tranformer blew up about 10 feet from my house.It caused my electric box to be fried.I had to repair it and caused me $2250 to repair.I need help with the repair damages.My name is Tadeo Pina jr ,my phone is [protected].Thank you.

B
B
Bedfordite
Bedford, Virginia, US
Aug 06, 2022 5:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Frequently, the electricity to my home is disrupted for no apparent reason.

The Town of Bedford Electric Department has told me the disconnects

are occurring at AEP Riverside.

The latest disruption was at 18:31 July 31, 2022.

Please fix this problem.

Gary Raymond

1773 Virginia Byway

Bedford, VA 24523

[protected]

D
D
dhayn
Charleston, US
Feb 28, 2011 9:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they charge me a deposit after winter charges for the last 3 years and my electric has not been turned off. i could see if it was turned off and require one when turned back on. but this is not the case.

G
G
george george the jungle
, US
Jan 05, 2013 3:34 pm EST

keep voting for corrupt Goverment and we keep getting screwed. Obama what a joke of a president. why cant he stop big companys from screwing people. Maybe hes getting some kickback in his pocket for doing nothing. Yeah hes for the people alright. people sending us these power bills. I was just told that Appalachian power has no payment plans. lol these telemarketing csr's need to know what the company can and will do. been paying 164 for 3 years and get bill today for 569.87. wtf. alot of bs charges. keep screwing the people ought to be his saying. Im so tired of seeing these linemen standing on side of road working (AEP) 1 working 8 holding cups of coffee. guess these BS charges are for thier coffee. Ill pay your damn bill with a note inside saying FY too.gets me when someone who doesnt even make 360 dollars a week cant eat or cook food cause all his money goes for power. not food or anything else but power. if you dont cook and allways at work with nothing on at home. why the hell is bill so high. time to invest in sandbags. Our Goverment sucks along with Appalachian power. Keep voting for these dumb ### in office.

R
R
rut
Lynchburg, US
May 22, 2010 6:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

SO TRUE, AND WHAT THEY ARE DOING KNOW IS CLAIMING TO PUT CONSUMERS ON A PAYMENT PLAN, AND YOU TALK WITH THESE PEOPLE FOR 2O MINUTES AND WHEN YOUR LIGHT BILL COME ITS STATES YOU OWE 385.00 OR YOUR SERVICE WILL BE CUT OFF, YOU CALL AND ASK WHAT ABOUT THE PAYMENT PLAN, THEY WILL STATE TO YOU, YOU SUPPOSE TO PAY WHATEVER AMOUNT THAT DAY YOU CALL AND THEN CALL US BACK AND CONFIRM THE PAYMENT PLAN, NONE OF THIS WAS STATED TO THE CONSUMER THE DAY OF THE FIRST CONVERSATION BUT THEY WILL HAVE IT DOCUMENTED ON THEIR COMPUTER THAT IT WAS.THIS COMPANY IS MONOPOLIZING RIGHT KNOW BECAUSE THEY KNOW WE AS CONSUMERS NEEDS LIGHTS AND ITS WRONG SOMETHING NEEDS TO BE DONE CAN SOMEONE FIND SOMEONE WHO WE AS CONSUMERS CAN FIND AWAY TO COMPLAIN TO CONGRESS OR SOMEONE TO PUT A STOPPAGE TO THE MONOPOLIZING OF THIS ONE COMPANY

P
P
POWERmaker
Toronto, US
Mar 14, 2010 11:02 am EDT

Here is another problem I have found. Some of the Electric companies are very biased. Business rates vary from consumer rates. I have seen people denied being allowed to have their electric turned on, because of certain people having "POWER" to authorize your electric to be turned on. One local individual, plays favorites towards electrical contractors. And if you get them mad, they won't even turn your electric on. And the PUCO boards are a scam, you have to go thru 100's of hurdles to get a meeting, and they know that.

If anyone else knows of power companies, giving preferential treatment towards "Certain" electrical contractors, and now turning peoples electric on, unless they give "Tithes" to these certain contractors, people need to post about it.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

American Electric Power Company [AEP] contacts

Phone numbers

+1 (614) 716-1000 +1 (800) 277-2177 More phone numbers

Website

www.aep.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Electric Power Company [AEP]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Electric Power Company [AEP] Customer Service. Initial American Electric Power Company [AEP] complaints should be directed to their team directly. You can find contact details for American Electric Power Company [AEP] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Electric Power Company [AEP]. Discuss the issues you have had with American Electric Power Company [AEP] and work with their customer service team to find a resolution.