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American Automobile Association [AAA]
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American Automobile Association [AAA]
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1.1 698 Reviews

American Automobile Association [AAA] Complaints Summary

20 Resolved
678 Unresolved
Our verdict: If considering services from American Automobile Association [AAA] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Automobile Association [AAA] reviews & complaints 698

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Newest American Automobile Association [AAA] reviews & complaints

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8:02 pm EDT
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American Automobile Association [AAA] roadside assistance

Recently i was traveling out of state and blew a tire on the interstate. I called aaa and was told that i was top priority since i was sitting on the edge of the interstate and it was dangerous. I waited for over two hours! Then when the towing company called me, he said that my location was out of his jurisdiction. I couldn't believe it. He asked aaa to allow him to come anyway since i had been waiting there so long. I have been a member of aaa since the 70's and have never had to wait that long - especially in such a dangerous situation. It was inexcusable to make me wait that long.

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Wine Is Good
Wine Is Good
, US
Jul 06, 2016 4:50 pm EDT

Not really. They are not magic genies. They have to find someone in the town you are stuck in to come get you. Sometimes, it takes time to do that. Then you have to wait your turn. Anyone calls ahead of you come first.

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9:57 am EDT
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American Automobile Association [AAA] claims department

I was in a car wreck and the person that caused the accident was insured by aaa, they said my truck was a total loss and would be sending me a check over a year ago, aaa sold my truck even tho i never signed it over the title nor did i sign any other release, i never got the check but aaa said it has been cashed so case closed, robert smith head of claims isnt willing to do anything, this is fraud aaa took my truck and never paid me for it,

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9:16 am EDT

American Automobile Association [AAA] roadside service

My car broke down one week after renewal and because I had to leave the car to make the phone call, I was denied towing service because I wasn't with the car at the time I called. I then cancelled the service and was told I would get a refund and now two weeks later I'm told its against their policy to refund .

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6:19 am EDT

American Automobile Association [AAA] life insurance

I have had a small policy with aaa for many years. Responding to a mailing, i called for info and decided to upgrade my policy and apply for my husband. I was given false information regarding rates. I was told that a physical would allow for a lower rate of $102, or i could take the non-physical rate of $142.00. I told the agent up front that i had a misdiagnosis that caused many unnecessary tests and finally found out that i had gallstones, and recently had my gallbladder removed. I was told by the agent that no matter what, the most i would have to pay is $142.00, so it was worth it to me, in that i am retired on a fixed income, and having nothing to hide, we went with the physical. My husbands came through, he was denied the lower rate and had to pay the higher rate of $143.79, because his brother had a heart issue, (Caused by lifestyle) then claims at 6'2, 254 lbs he weighed too much. I was met with call after call stalling for weeks claiming all kinds of lies. They made claims my heart cath. Results showed i had a blockage. I immediately called cardiologist and was told that whoever was reading the results, isn't reading the report correctly, as i have no heart issues. Then aaa claimed they couldn't get the mammography information, particularly, previous reports. So i sent them the copy of the report showing everything was compared and normal from 4 months ago. Today i got a call stating that they are offering me a policy for approx. $210.00 !
I insisted on speaking to a manager, as i had twice before, so far no one is available. I am so disgusted. This is a real bait and switch in my book, the assurances of an assured rate of $142, apparently an outright lie. If you decide to get their insurance, save yourself much aggravation, take the non physical rate. However in my opinion you would be better to go elsewhere. I hope this helps you.

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8:11 pm EDT

American Automobile Association [AAA] roadside assistance

Dear aaa,

You are a piece of ###! It is 10:04pm est now. I called you at 6:42pm est to obtain a gallon of gas so that i could make it home in a timely and safe fashion. I am not sure when companies got so big to not care about their customers who pay their hard earned money for your services but you have clearly gotten too big. I am a plus member but had to walk nearly 1.5 miles in the complete darkness to obtain gasoline so that i could start my car. I incredibly waited 39 minutes on hold while i walked to get that gas, walked back to my car and waited for someone at your company to answer.

I only stayed on the line 30+ minutes because i wanted to see if anyone would actually pick up. I thought that this was a joke that your company would put me on hold for 30+ minutes after waiting nearly 3 hours. I really thought your representative who placed me on hold was simply not interested in resolving my issue and just checked out but when your representative came back on the line i was more than humiliated to say the least. Not one apology, not one cause for concern from your rep who didn't care the least of my situation or what i had been through.

She made it seem like i was inconveniencing her when she simply said "how can i help you?" i thought there couldn't be any way she knew how long i was on hold for but she said she knew "exactly how long i was on hold". Even told me it was 37 minutes and "how can i help you?" i just waited 3 hours for your rep to tell me "how can i help you?" i hope you find that representative. I hope they review how you handled that call and put you in the same danger without a job as you left me in on that dark side of the road for hours.

Again, i don't know when companies got so big that they didn't care about customer service or that one of their customers was left behind on a dark expressway looking for the gallon of gas that would have gotten them home. I don't know what makes you think that aaa is the leader in automotive services but somehow impossible to go out of business. I know that we, the consumer, keep you in business. I know that we, the consumer, pay every payroll check you disburse. I know that we, the consumer, pay every bill, every check, every raise and every dime that your company spends. Not sure why you think you are invincible but i assure you that your company can easily be broken.

When i asked your representative for a refund after waiting 3 hours for a gallon of gas that would have taken me 30 minutes to walk to get when it was still daylight the response i received was a nonchalant "you're not getting a refund". I hope you find your employee and explain to her when a customer asks for refund after waiting for your services for 3 hours and then another 30+ minutes on hold that the only feasible response is absoultely.

You endangered my life tonight aaa making me walk in complete darkness in an area you wouldn't allow your mother to walk in. I doubt that you cared that i walked 1.5 miles to get gas when your vendor was unable to find the only on-ramp and/or exit that i was stranded on. I doubt that you think this testimonial will mean or do anything but i hope you understand one thing. The people of this great nation keep you in business and if for one second you think you are above that then maybe, just maybe, that will be the last second you will be in business at all.

To the vendor you sent that decided to take another call when i was in desperate need of assistance, i hope you fire them. To the customer service representative who claimed she was a supervisor i hope you replay the recorded audio on that call and disciple her actions. But to the companies that claim to have millions of members i hope you decide to do better than risk the life of your members who only ask to be provided the services they pay for and not be left stranded on the side of the road for 3.5+ hours.

I know one complaint won't put you out of business but if i could ask for anything it would be to hurt your pocket book so much so that the next time one of your customers has a complaint every employee at your company takes them serious. I want that refund for every year i have every been a customer of yours as i learned tonight that you don't give a fu** about me and that i can find better services from clearly anyone. I find you all to be unprofessional and completely incompetent. One night has changed every opinion i have ever had of you!

Aaa, you are a piece of ###! I want a refund for every year i have paid for your service immediately. You made me walk 1.5+ miles to get gas when your vendor was unable or unavailable to assist me for the 15 minutes it would have taken to help me out. I never want to hear from you again. My family never wants to hear from you again. I hope that this complaint changes your view on how you treat your customers. I will never forgive you for what you put me through tonight until your business is closed.

Sincerely,

Aaron m.
Ocoee, fl
Concerned business owner, family man & former customer
(407) don't call me!

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4:30 am EDT
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American Automobile Association [AAA] Homeowners Insurance

My hot tub froze on Feb 26 2016and I called to file a claim with AAA. The person at AAA that I spoke with said to take any precautions to prevent further damage. I called the the dealer I purchased it from and they sent somone out and after thawing it out determined it to be a total loss. The adjuster said he would send someone out and after several days I was told my claim was being denied. I asked him to send me a letter stating why. He sent the letter (attached) which he says the hot tub is not covered under the Perils section. I asked how that was possible since 13yrs ago I had my hot tub freeze and it was covered in the same house under same policy. he said that AAA changed the policy in 2007 and it was no longer covered under perils. I then decided to pull out an old copy of the policy and the peril section that they quote is exactly the same in both the old and the new policy. So I called the adjuster back and asked him how they can deny this when it is the same. I asked for a copy of the claim from 2003 and they would not provide it to me. He did tell me that the previous in claim in 2003 stated that the previous adjuster covered that the hot tub was covered under the perils section under structures since it was hard wired 220 volt to the house. The current is wired the same way and I have never been notified that there has been a change in my policy that resulted in me no longer being covered. The current hot tub is hard wired 220 Volt as well. when I asked the adjuster again why it was being denied all things are the same he had to call his boss. His boss Jane Kirn now states that the claim in 2003 should not have been paid and the adjuster was wrong. Plain and simple they just do not want to pay the claim.

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6:00 pm EDT

American Automobile Association [AAA] service

The aaa office in mesa, az is a joke. I went there 3 years ago to title and register my boat trailer and they said my paperwork was not in order. They refused to provide me with service. I went to the motor vehicle division that is right across the street and they said there was no problem with my paperwork and titled and registered my trailer on the spot. Fast forward to today. Same scenario. I went to aaa to title and register a brand new waverunner trailer and same thing, they said my paperwork was not in order. I went across the street to the mvd and told them what aaa said about my paperwork. Mvd said there was no problem with my paperwork and titled and registered my trailer on the spot. Aaa, you are acting as agents for mvd. It's mvd's rules, not yours. Learn and apply their rules, not yours. I'm done with aaa. I'm an almost 30 year member and i will not renew my subscription. I needed a tow about 25 years ago and their were no aaa tow service providers within 100 miles of where i was. Stuck. I needed a tow for my truck and boat trailer about 2 years ago and they said they do not cover boat trailers. Stuck. So... I have needed aaa service 4 times in the last 30 years and got nothing from them. Bye-bye aaa, you suck!

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1:31 pm EST
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American Automobile Association [AAA] aaa battery and its warranty

3 years ago, I called AAA for a roadside service and the technician recommended that I buy their battery. He tauted their "6 year warranty" service and I got sold. December of last year (2 and 11 months after the purchase), my car started acting funny - the engine would stall for a bit before starting. Then around mid December, my light was on and the car didn't start so I had to call AAA. That time, I had explained the problem, e.g. engine stalling, but the light was on so I just assumed that it was my own doing. The technician tested the battery and the result came low and recommended that I look into the alternator after jump starting my car. So I got my alternator fixed and the mechanic opined that the battery is not a good one. Around January 20, my car didn't start and this time there was no apparent reason. Called AAA whose technician informed that the battery tested low again but he wasn't equipped to replace the battery. Around January 30, I called AAA for the purposes of replacing the battery and the technician who tested the battery said he can't replace the battery because it was passing the test.

This morning the car didn't start for no apparent reason again. Called AAA demanding a replacement and the representative refused arguing that it could be the alternator. I was already frustrated with the fact that I was having multiple battery issues over a period of 2 months and it clearly showed that AAA is not on its member's side and quick to avoiding responsibility. I confirmed with the mechanic that the mere fact the car is starting after every jump-start shows that it's not the alternator; he said they (AAA) should know that already. I was on the phone for approximately 45 min (already late to work at that point) with the representative arguing why it's so hard for AAA to trust its own members.

Finally, I got the rep to have their technician come out and tested the battery and confirmed the followings: There's nothing wrong with the alternator; and that the battery should be replaced. I felt justified but my priority was getting it resolved and going to work. But it was further delayed because the technician requested that I pay for the new battery. For the first time, he explained to me that their "free warranty" is actually for 3 years and I have to pay a prorated amount for subsequent years within the 6 years of "warranty". He said he would take back the battery unless I pay. So I had no choice.

Called customer service, talked to 3 different people before getting to the supervisor who told the followings: 1) I could submit a formal claim to AAA to ask for reimbursement for the time between 1/20 and 2/10, which would amount to about a few dollars. (I said no thank you; I've already wasted enough of my time.); 2) What happened to me could be a good thing because I now have a brand new battery with another 6 year warranty (you mean the same kind that ran out after less than 3 years?); and 3) As a gesture, they'll waive the recent trips so that it wouldn't be deducted from my yearly allowance (you must know that I'm up for a renewal in two months so I'll probably get them anyways).

Long story short - AAA sold me a bad battery which caused so much wasted time and resources of its own member; misrepresented the product with a bait-and-switch tactic; their battery lasts only enough to force its members to pay more money; the way they calculate the "prorated" charge is plain ridiculous; and finally, when confronted with having to pay for the responsibility, they further wasted time and effort in denying such responsibility showing they really do not care about retaining their members. I will not be renewing and I've lost all confidence in their product and customer service.

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3:55 pm EST

American Automobile Association [AAA] refused insurance

I was given an insurance quote of $145 online. When i went into the office they wanted $360 to insure the car so i gave the car to my mother who needed a car. She was refused insurance. She is a member of aaa. The car was a 2003 chevrolet cavelier ls. My name is william a shaw. 505 w chicago st bronson, mi [protected] my mother is eleanor m shaw 762 gilead shores drive bronson, mi [protected] the insurance agency card i picked in coldwater michigan gave the name: katie keithley. I believe it was her supervisor that refused to insure the car. Thank-you for your time and patience. William a shaw

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4:34 pm EST

American Automobile Association [AAA] auto service

I brought my ford truck in for repair but the technicians were unable to figure out what what the problem was so they asked if they could keep my truck - - for a week. I complied and left my truck in their care with a full tank of gas (About 25 gallons). When i came back i was not only told they did not resolve the problem but my tank was empty and i had learned they had replaced perfectly good parts that were not the problem - - and charged me for it! I am not a mechanic but i searched online and discovered it was the neutral switch. I replaced the switch myself (A $30 part) and it has worked since. The mechanics at this shop either a) do not care, b) are not competent, c) dishonest or d) a combination. I contacted the manager about the incident a couple times which he ignored. This demonstrated to me how much he does not care. I would never recommend this repair center to anyone. Don't be deceived in thinking the aaa name is meaningful. Its not.

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11:29 pm EST

American Automobile Association [AAA] towing

My 78 year old mother and i were in a car accident tonight. It was snowing. I called triple a right way. They told me it would take about 75 minutes for a tow truck. After 85 minutes and no tow truck, i called triple a. I find out that triple a gave the tow truck driver the wrong address and the wrong telephone number. I am then told it will take at least another 60 minutes for a tow. The person at triple a was very rude and told me she was going above and beyond to help me. I have had triple a for years and have not needed it. Now that i know if i do need it the assistance will take hours, i will be canceling triple a.

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3:11 pm EST
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American Automobile Association [AAA] questionable repairs, inspection, and pricing and failure to replace items removed and more...

On 11/6/2015, I took my 2004 cadillac deville, with the north star engine, to aaa, annapolis, maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then service manager, chris, that autozone, on the way over, performed a free diagnostics for me and gave me printouts and explanations on each, found 22 codes, mostly environmental control system related. Aaa would have to do it's own. $99.89 for diagnostics, same result. Aaa then found 1/2 inch vacuum hose, had hole in it, little chunk out dime size. This was generating almost all the codes. Also, had aaa flush my cooling system, charge my ac, asked them to check the steering, had coupons for the ac, fluid, and free alignment check, on 11/6/2015, I took my 2004 cadillac deville, with the north star engine, to aaa, annapolis, maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then service manager, chris, that autozone, on the way over, performed a free diagnostics for me and gave me printouts and explanations on each, found 22 codes, mostly environmental control system related. Aaa would have to do it's own. $99.89 for diagnostics, same result. Aaa then found 1/2 inch vacuum hose, had hole in it, little chunk out dime size. This was generating almost all the codes. Also, had aaa flush my cooling system, charge my ac, asked them to check the alignment and gave the several coupons from link below.ac, fluid, and free alignment check, and a few other too. Http://midatlantic. aaa.com/~/media/files/automotivepdfs/coupons_ccit_2015_01_09. Ashx while the 1/2 inch 3 inch pvc tube is under the engine cover and partly under the plenum, another cover, under the first one, did not see any reason to go any further with the vacuum leak repair... That was the fix. I was charged labor, $259.71 labor, including $99.89 [guess aaa thinks that number is better than $100.00] to r and r plenum, the hose is partly under it. The hose was about 3 inches long with 90 degree bend, vibration damper, between metal line and an the manifold intake pipe. I have since seen several examples of this and the repair work on youtube... $14.60 for pvc three inch by 1/2 tube. Then aaa charge included "r&i" [remove and inspect] the intake manifold, why they took that off is mystery to me. Then $35.58 for new manifold gasket. I fail to understand why this was ever removed once the hole was found prior to that. On you tube, shows a rubber collar, between intake and manifold, about 4 inches thick and accordion like... That often gets a tear in it... Think they should have inspected and replaced that, at the time... The intake manifold does not have to be removed for that collar replacement either. Once the hose was replaced, they should have checked out the running of the engine... Before removing the manifold... What were they thinking, or not. On november 11, 2015, when I picked car up, seemed to run fine, no miss. When took it in was missing really bad at idle, but not when on the highway. I drove it home, about 15 miles, parked it, on my driveway, in front of my garage. Until, nice sunny day, 11/16/2015, as previously, on the way up from florida, to aaa, the right front caliper had froze up and metal to metal on passenger front inside pad. I replaced caliper, pad, and rotor on monday.. As soon as I started the car for a test drive, the engine was missing again. Moreover, at idle, again fumes were coming into the cabin... Also, took car up to one of sia's son's phet, he is ase and has his own every expensive test equipment, yesterday. He said he could hear a vacuum leak still, around cylinder 1, and his test showed repeated missing on that cylinder too, and few misses on number eight. He also pointed out aaa had left the big shroud off the top of the radiator, and a cap off the ac schrader valve too. Moreover, aaa does this whole car inspection, when you bring it in too... Phet found, on the lift, the oil filter was leaking on to the exhaust and cleaned it all up with some type of spray and tightened up the filter too. He also found small, not enough to worry about power steering leak on the uv joint on passenger side to the drive wheel... Besides aaa not catching that stuff... I had requested they check out the front end steering, as had a coupon for that too... It failed to do that job too... Have bit of play in the steering now... Not to bad but not tight. Phet also found the plastic caps, 6, for the shroud, in the hinge area of the hood too. I drove back to aaa, they still had the shroud and put it on. I told the service manager very disappointed... This time... Really have gone to downhill, so many things not right. I also found out chris, my service manager for this job, was not longer at this location now. Also the manger, a jim s, not at that location anymore either, he was good guy too. The service manager last night just tried to make excuses, had no answer on why $260.00 to remove and inspect the manifold, after finding the hole in the hose on top. Today, I called the manager, a t parker. He just made excuses too. Got no where, want me to bring it back... I said, frankly, can't trust you now... I feel like you took advantage of me this time, for all I know you never removed the manifold and charged me. Why didn't you use new bolts then too, anytime you take bolts from the heads, they should be replaced, due to stretching... If use again could break... He said if they come out ok we use them again. He also said he did me favor by letting me drive the car home, with the safety issue on the brakes... They were going to have it towed... I said that is new to me. Do me a favor! The intake collar on per you tube videos, is systemic problem on the northstar... No doubt if they did have manifold off it should have been replaced. I didn't think to have phet check, the intake manifold, for broken bolts, or if they really had removed it... To remove manifold, one also has to take, per youtube, have to take all the injector piping off too, and recommends greasing them when putting them back in and cleaning out the holes first too. On the way up to phet, in catonsville, got 3/4 tank of gas at costco, and miss was not as bad after fill up. We drove in the rain, heavy, from richmond to here, that hole could have vacuumed in a lot of rain water too... The ecs re-burns fumes and sends stuff back to the tank too... So I got some stp gas treatment, that cleans injectors and gets water out too... And plan to drive it empty couple of times... See if that helps. On you tube, they showed examples of miss on cylinder one, then sprayed starter fluid around intake collar and it cleared up for a while... Indicates a tear in the collar. Also, another guy just put a screw driver down there and pushed it together and the miss cleared up too... I took car to him to look at aaa's work. But failed to have him check if they really removed and replaced the intake manifold... Hard to see where it is for me. Wonder if they snapped off some of the bolts... And it was fine leaving but then... With heating and cooling... Got leak. I also had fume in the cabin... Aaa is supposed to a inspection of every car, check up... Phet found one of the ac, caps was missing on the valve, he gave me a new one, also, put on lift, the jiffy lube filter was loose and leaking oil and that was burning off the exhaust and apparently causing the fumes in the cabin, at idle only. He cleaned with some spray stuff and tightened it up. Also, he pointed out a wee bit of power steering fluid was leaking from right side joint or connection... But not enough to worry about. Also, he has high tech, monitor and found cylinder one, was missing a lot, and 8 sometimes. I had stopped for gas on the way up, at costco, had 3/8 tank... After fill up was not missing as much... From richmond to here, is was raining hard and had that home in hose, vacuum, and car kept running more poorly as we went... I think may have vacuumed in a lot of water... And some of that got into the gas tank too. I added a can of stp to the tank yesterday... Has dry gas and cleaner agents in it for the injectors... Aaa should have cleaned the tb instead of removing and manifold. I went back for the shroud, they still had it. I gave the service manager an ear job. Sloppy and very disappointing this time... Didn't catch oil leak, failed to replace, one ac cap, failed to replace the huge shroud over the radiator and all, but said it serves to keep the heat out of the engine compartment. That I saw no reason to remove and inspect the intake manifold... For $259.00 and gasket. He said you had a bunch of codes. I replied, none of them said anything about he intake manifold. They almost all, were focused on sensors and such, as due to the vacuum line hole, they were not getting readings, the whole environmental control system was messed up. Moreover, it has been my understanding, that when ever you take bolts from the head, you need to replace with new ones, as the old ones get stretched and weak, from the high temps, and tend to shear off if used again. He said that depends on the car... I said perhaps the miss now is from some missing or broken bolts in the manifold. He wanted me to leave the car again. I said, want to have another ase mechanic check the head out first, see if it was really removed and if it is in tact. I also had paid about $100 to have radiator flush and $89.09 for ac evacuate and re-charge...11 years old and first ac problem... They said could not find leak and put dye in... For next time. R134 refrigerant $13.84 cooling system flush, refill and test, $73.85, two part cooling system kit $19.95, anti freeze $33.00 they did have veterans 20 percent discount "for all automotive repair services." - $75.00 * (How to define all repair services, per bill 20 percent would $116.00) plus the coupons.ac coupon - $25.00, fluid coupon - $10.00 the free alignment check was never done. Sub totals, bit of mystery to me: labor $580.61 discount $58.01 [10 percent] = $522.54 parts 128.93 discount 11.96 [less then 10] = 116.97 shop fee 25.00 25.00 coupons - 110.00 sales tax 8.52 total $563.03 I advised the t. Parker, facility manager, of my complaints on 11/18, by phone, telling him on the other cars, over the last few year, aaa did a good job, but this time really disappointed me... Very sloppy and questionable work. Missed two oil leaks, shroud, which is huge, ac cap, failed to check the steering, hey had coupon for that too. Let me drive a car out, they thought was not safe, "as a favor to me." aaa towing would have done for first 6 miles free. On 11/6/2015, I took my 2004 cadillac deville, with the north star engine, to aaa, annapolis, maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then service manager, chris, that autozone, on the way over, performed a free diagnostics for me and gave me printouts and explanations on each, found 22 codes, mostly environmental control system related. Aaa would have to do it's own. $99.89 for diagnostics, same result. Aaa then found 1/2 inch vacuum hose, had hole in it, little chunk out dime size. This was generating almost all the codes. Also, had aaa flush my cooling system, charge my ac, asked them to check the steering, had coupons for the ac, fluid, and steering check, and a few other too. While the 1/2 inch 3 inch pvc tube is under the engine cover and partly under the plenum, another cover, under the first one, did not see any reason to go any further with the vacuum leak repair... That was the fix. I was charged labor, $99.89 [guess aaa thinks that number is better than $100.00] to r and r plenum, the hose is partly under it. The hose was about 3 inches long with 90 degree bend, vibration damper, between metal line and an the manifold intake pipe. I have since seen several examples of this and the repair work on youtube... $14.60 for pvc three inch by 1/2 tube. Then aaa charged me $259.71 to "r&i" [remove and inspect] the intake manifold... Makes no sense to me at all. Then $35.58 for new manifold gasket. I fail to understand why this was ever removed once the hole was found prior to that. On you tube, shows a rubber collar, between intake and manifold, about 4 inches thick and accordion like... That often gets a tear in it... Think they should have inspected and replaced that, at the time... The intake manifold does not have to be removed for that collar replacement either. Once the hose was replaced, they should have checked out the running of the engine... Before removing the manifold... What were they thinking, or not. On november 11, 2015, when I picked car up, seemed to run fine, no miss. When took it in was missing really bad at idle, but not when on the highway. I drove it home, about 15 miles, parked it, on my driveway, in front of my garage. Until, nice sunny day, 11/16/2015, as previously, on the way up from florida, to aaa, the right front caliper had froze up and metal to metal on passenger front inside pad. I replaced caliper, pad, and rotor on monday.. As soon as I started the car for a test drive, the engine was missing again. Moreover, at idle, again fumes were coming into the cabin... Also, took car up to one of sia's son's phet, he is ase and has his own every expensive test equipment, yesterday. He said he could hear a vacuum leak still, around cylinder 1, and his test showed repeated missing on that cylinder too, and few misses on number eight. He also pointed out aaa had left the big shroud off the top of the radiator, and a cap off the ac schrader valve too. Moreover, aaa does this whole car inspection, when you bring it in too... Phet found, on the lift, the oil filter was leaking on to the exhaust and cleaned it all up with some type of spray and tightened up the filter too. He also found small, not enough to worry about power steering leak on the uv joint on passenger side to the drive wheel... Besides aaa not catching that stuff... I had requested they check out the front end steering, as had a coupon for that too... It failed to do that job too... Have bit of play in the steering now... Not to bad but not tight. Phet also found the plastic caps, 6, for the shroud, in the hinge area of the hood too. I drove back to aaa, they still had the shroud and put it on. I told the service manager very disappointed... This time... Really have gone to downhill, so many things not right. I also found out chris, my service manager for this job, was not longer at this location now. Also the manger, a jim s, not at that location anymore either, he was good guy too. The service manager last night just tried to make excuses, had no answer on why 300 to remove and inspect the manifold, after finding the hole in the hose on top. When I told the car set for 4 days, until I repaired brakes... He was kind of shocked that I did that work myself. Today, I called the manager, a t parker. He just made excuses too. Got no where, want me to bring it back... I said, frankly, can't trust you now... I feel like you took advantage of me this time, for all I know you never removed the manifold and charged me. Why didn't you use new bolts then too, anytime you take bolts from the heads, they should be replaced, due to stretching... If use again could break... He said if they come out ok we use them again. He also said he did me favor by letting me drive the car home, with the safety issue on the brakes... They were going to have it towed... I said that is new to me. Do me a favor! The intake collar on per you tube videos, is systemic problem on the northstar... No doubt if they did have manifold off it should have been replaced. I didn't think to have phet check, the intake manifold, for broken bolts, or if they really had removed it... To remove manifold, one also has to take, per youtube, have to take all the injector piping off too, and recommends greasing them when putting them back in and cleaning out the holes first too. On the way up to phet, in catonsville, got 3/4 tank of gas at costco, and miss was not as bad after fill up. We drove in the rain, heavy, from richmond to here, that hole could have vacuumed in a lot of water too... The ecs re-burns fumes and sends stuff back to the tank too... So I got some stp gas treatment, that cleans injectors and gets water out too... And plan to drive it empty couple of times... See if that helps. On you tube, they showed examples of miss on cylinder one, then sprayed starter fluid around intake collar and it cleared up for a while... Indicates a tear in the collar. Also, another guy just put a screw driver down there and pushed it together and the miss cleared up too... I took car to him to look at aaa's work. But failed to have him check if they really removed and replaced the intake manifold... Hard to see where it is for me. Wonder if they snapped off some of the bolts... And it was fine leaving but then... With heating and cooling... Got leak. I also had fume in the cabin... Aaa is supposed to a inspection of every car, check up... Phet found one of the ac, caps was missing on the valve, he gave me a new one, also, put on lift, the jiffy lube filter was loose and leaking oil and that was burning off the exhaust and apparently causing the fumes in the cabin, at idle only. He cleaned with some spray stuff and tightened it up. Also, he pointed out a wee bit of power steering fluid was leaking from right side joint or connection... But not enough to worry about. Also, he has high tech, monitor and found cylinder one, was missing a lot, and 8 sometimes. I had stopped for gas on the way up, at costco, had 3/8 tank... After fill up was not missing as much... From richmond to here, is was raining hard and had that home in hose, vacuum, and car kept running more poorly as we went... I think may have vacuumed in a lot of water... And some of that got into the gas tank too. I added a can of stp to the tank yesterday... Has dry gas and cleaner agents in it for the injectors... Aaa should have cleaned the tb instead of removing and manifold. I went back for the shroud, they still had it. I gave the service manager an ear job. Sloppy and very disappointing this time... Didn't catch oil leak, failed to replace, one ac cap, failed to replace the huge shroud over the radiator and all, but said it serves to keep the heat out of the engine compartment. That I saw no reason to remove and inspect the intake manifold... For $259.00 and gasket. He said you had a bunch of codes. I replied, none of them said anything about he intake manifold. They almost all, were focused on sensors and such, as due to the vacuum line hole, they were not getting readings, the whole environmental control system was messed up. Moreover, it has been my understanding, that when ever you take bolts from the head, you need to replace with new ones, as the old ones get stretched and weak, from the high temps, and tend to shear off if used again. He said that depends on the car... I said perhaps the miss now is from some missing or broken bolts in the manifold. He wanted me to leave the car again. I said, want to have another ase mechanic check the head out first, see if it was really removed and if it is in tact. I also had paid about $100 to have radiator flush and $89.09 for ac evacuate and re-charge...11 years old and first ac problem... They said could not find leak and put dye in... For next time. R134 refrigerant $13.84 cooling system flush, refill and test, $73.85, two part cooling system kit $19.95, anti freeze $33.00 they did have veterans 20 percent discount "for all automotive repair services." - $75.00? Ac coupon - $25.00, fluid coupon - $10.00 sub totals, bit of mystery to me: labor $580.61 discount $58.01 [10 percent] = $522.54 parts 128.93 discount 11.96 [less then 10] = 116.97 shop fee 25.00 25.00 coupons - 110.00 sales tax 8.52 total $563.03 I advised the t. Parker, facility manager, of my complaints on 11/18, by phone, telling him on the other cars, over the last few year, aaa did a good job, but this time really disappointed me... Very sloppy and questionable work. Missed two oil leaks, shroud, which is huge, ac cap, failed to check the steering, hey had coupon for that too. Let me drive a car out, they thought was not safe, "as a favor to me." aaa towing would have done for first 6 miles free. On 11/6/2015, I took my 2004 cadillac deville, with the north star engine, to aaa, annapolis, maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then service manager, chris, that autozone, on the way over, performed a free diagnostics for me and gave me printouts and explanations on each, found 22 codes, mostly environmental control system related. Aaa would have to do it's own. $99.89 for diagnostics, same result. Aaa then found 1/2 inch vacuum hose, had hole in it, little chunk out dime size. This was generating almost all the codes. Also, had aaa flush my cooling system, charge my ac, asked them to check the steering, had coupons for the ac, fluid, and steering check, and a few other too. While the 1/2 inch 3 inch pvc tube is under the engine cover and partly under the plenum, another cover, under the first one, did not see any reason to go any further with the vacuum leak repair... That was the fix. I was charged labor, $99.89 [guess aaa thinks that number is better than $100.00] to r and r plenum, the hose is partly under it. The hose was about 3 inches long with 90 degree bend, vibration damper, between metal line and an the manifold intake pipe. I have since seen several examples of this and the repair work on youtube... $14.60 for pvc three inch by 1/2 tube. Then aaa charged me $259.71 to "r&i" [remove and inspect] the intake manifold... Makes no sense to me at all. Then $35.58 for new manifold gasket. I fail to understand why this was ever removed once the hole was found prior to that. On you tube, shows a rubber collar, between intake and manifold, about 4 inches thick and accordion like... That often gets a tear in it... Think they should have inspected and replaced that, at the time... The intake manifold does not have to be removed for that collar replacement either. Once the hose was replaced, they should have checked out the running of the engine... Before removing the manifold... What were they thinking, or not. On november 11, 2015, when I picked car up, seemed to run fine, no miss. When took it in was missing really bad at idle, but not when on the highway. I drove it home, about 15 miles, parked it, on my driveway, in front of my garage. Until, nice sunny day, 11/16/2015, as previously, on the way up from florida, to aaa, the right front caliper had froze up and metal to metal on passenger front inside pad. I replaced caliper, pad, and rotor on monday.. As soon as I started the car for a test drive, the engine was missing again. Moreover, at idle, again fumes were coming into the cabin... Also, took car up to one of sia's son's phet, he is ase and has his own every expensive test equipment, yesterday. He said he could hear a vacuum leak still, around cylinder 1, and his test showed repeated missing on that cylinder too, and few misses on number eight. He also pointed out aaa had left the big shroud off the top of the radiator, and a cap off the ac schrader valve too. Moreover, aaa does this whole car inspection, when you bring it in too... Phet found, on the lift, the oil filter was leaking on to the exhaust and cleaned it all up with some type of spray and tightened up the filter too. He also found small, not enough to worry about power steering leak on the uv joint on passenger side to the drive wheel... Besides aaa not catching that stuff... I had requested they check out the front end steering, as had a coupon for that too... It failed to do that job too... Have bit of play in the steering now... Not to bad but not tight. Phet also found the plastic caps, 6, for the shroud, in the hinge area of the hood too. I drove back to aaa, they still had the shroud and put it on. I told the service manager very disappointed... This time... Really have gone to downhill, so many things not right. I also found out chris, my service manager for this job, was not longer at this location now. Also the manger, a jim s, not at that location anymore either, he was good guy too. The service manager last night just tried to make excuses, had no answer on why 300 to remove and inspect the manifold, after finding the hole in the hose on top. When I told the car set for 4 days, until I repaired brakes... He was kind of shocked that I did that work myself. Today, I called the manager, a t parker. He just made excuses too. Got no where, want me to bring it back... I said, frankly, can't trust you now... I feel like you took advantage of me this time, for all I know you never removed the manifold and charged me. Why didn't you use new bolts then too, anytime you take bolts from the heads, they should be replaced, due to stretching... If use again could break... He said if they come out ok we use them again. He also said he did me favor by letting me drive the car home, with the safety issue on the brakes... They were going to have it towed... I said that is new to me. Do me a favor! The intake collar on per you tube videos, is systemic problem on the northstar... No doubt if they did have manifold off it should have been replaced. I didn't think to have phet check, the intake manifold, for broken bolts, or if they really had removed it... To remove manifold, one also has to take, per youtube, have to take all the injector piping off too, and recommends greasing them when putting them back in and cleaning out the holes first too. On the way up to phet, in catonsville, got 3/4 tank of gas at costco, and miss was not as bad after fill up. We drove in the rain, heavy, from richmond to here, that hole could have vacuumed in a lot of water too... The ecs re-burns fumes and sends stuff back to the tank too... So I got some stp gas treatment, that cleans injectors and gets water out too... And plan to drive it empty couple of times... See if that helps. On you tube, they showed examples of miss on cylinder one, then sprayed starter fluid around intake collar and it cleared up for a while... Indicates a tear in the collar. Also, another guy just put a screw driver down there and pushed it together and the miss cleared up too... I took car to him to look at aaa's work. But failed to have him check if they really removed and replaced the intake manifold... Hard to see where it is for me. Wonder if they snapped off some of the bolts... And it was fine leaving but then... With heating and cooling... Got leak. I also had fume in the cabin... Aaa is supposed to a inspection of every car, check up... Phet found one of the ac, caps was missing on the valve, he gave me a new one, also, put on lift, the jiffy lube filter was loose and leaking oil and that was burning off the exhaust and apparently causing the fumes in the cabin, at idle only. He cleaned with some spray stuff and tightened it up. Also, he pointed out a wee bit of power steering fluid was leaking from right side joint or connection... But not enough to worry about. Also, he has high tech, monitor and found cylinder one, was missing a lot, and 8 sometimes. I had stopped for gas on the way up, at costco, had 3/8 tank... After fill up was not missing as much... From richmond to here, is was raining hard and had that home in hose, vacuum, and car kept running more poorly as we went... I think may have pulled in a lot of water... And some of that got into the gas tank too. I added a can of stp to the tank yesterday... Has dry gas and cleaner agents in it for the injectors... Aaa should have cleaned the tb instead of removing and manifold. I went back for the shroud, they still had it. I gave the service manager an ear job. Sloppy and very disappointing this time... Didn't catch oil leak, failed to replace, one ac cap, failed to replace the huge shroud over the radiator and all, but said it serves to keep the heat out of the engine compartment. That I saw no reason to remove and inspect the intake manifold... For $259.00 and gasket. He said you had a bunch of codes. I replied, none of them said anything about he intake manifold. They almost all, were focused on sensors and such, as due to the vacuum line hole, they were not getting readings, the whole environmental control system was messed up. Moreover, it has been my understanding, that when ever you take bolts from the head, you need to replace with new ones, as the old ones get stretched and weak, from the high temps, and tend to shear off if used again. He said that depends on the car... I said perhaps the miss now is from some missing or broken bolts in the manifold. He wanted me to leave the car again. I said, want to have another ase mechanic check the head out first, see if it was really removed and if it is in tact. I also had paid about $100 to have radiator flush and $89.09 for ac evacuate and re-charge...11 years old and first ac problem... They said could not find leak and put dye in... For next time. R134 refrigerant $13.84 cooling system flush, refill and test, $73.85, two part cooling system kit $19.95, anti freeze $33.00 they did have veterans 20 percent discount "for all automotive repair services." - $75.00? Ac coupon - $25.00, fluid coupon - $10.00 sub totals, bit of mystery to me: labor $580.61 discount $58.01 [10 percent] = $522.54 parts 128.93 discount 11.96 [less then 10] = 116.97 shop fee 25.00 25.00 coupons - 110.00 sales tax 8.52 total $563.03 I advised the t. Parker, facility manager, of my complaints on 11/18, by phone, telling him on the other cars, over the last few year, aaa did a good job, but this time really disappointed me... Very sloppy and questionable work. Missed two oil leaks, shroud, which is huge, ac cap, failed to check the steering, hey had coupon for that too. Let me drive a car out, they thought was not safe, "as a favor to me." aaa towing would have done for first 6 miles free. On 11/6/2015, I took my 2004 cadillac deville, with the north star engine, to aaa, annapolis, maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then service manager, chris, that autozone, on the way over, performed a free diagnostics for me and gave me printouts and explanations on each, found 22 codes, mostly environmental control system related. Aaa would have to do it's own. $99.89 for diagnostics, same result. Aaa then found 1/2 inch vacuum hose, had hole in it, little chunk out dime size. This was generating almost all the codes. Also, had aaa flush my cooling system, charge my ac, asked them to check the steering, had coupons for the ac, fluid, and steering check, and a few other too. While the 1/2 inch 3 inch pvc tube is under the engine cover and partly under the plenum, another cover, under the first one, did not see any reason to go any further with the vacuum leak repair... That was the fix. I was charged labor, $99.89 [guess aaa thinks that number is better than $100.00] to r and r plenum, the hose is partly under it. The hose was about 3 inches long with 90 degree bend, vibration damper, between metal line and an the manifold intake pipe. I have since seen several examples of this and the repair work on youtube... $14.60 for pvc three inch by 1/2 tube. Then aaa charged me $259.71 to "r&i" [remove and inspect] the intake manifold... Makes no sense to me at all. Then $35.58 for new manifold gasket. I fail to understand why this was ever removed once the hole was found prior to that. On you tube, shows a rubber collar, between intake and manifold, about 4 inches thick and accordion like... That often gets a tear in it... Think they should have inspected and replaced that, at the time... The intake manifold does not have to be removed for that collar replacement either. Once the hose was replaced, they should have checked out the running of the engine... Before removing the manifold... What were they thinking, or not. On november 11, 2015, when I picked car up, seemed to run fine, no miss. When took it in was missing really bad at idle, but not when on the highway. I drove it home, about 15 miles, parked it, on my driveway, in front of my garage. Until, nice sunny day, 11/16/2015, as previously, on the way up from florida, to aaa, the right front caliper had froze up and metal to metal on passenger front inside pad. I replaced caliper, pad, and rotor on monday.. As soon as I started the car for a test drive, the engine was missing again. Moreover, at idle, again fumes were coming into the cabin... Also, took car up to one of sia's son's phet, he is ase and has his own every expensive test equipment, yesterday. He said he could hear a vacuum leak still, around cylinder 1, and his test showed repeated missing on that cylinder too, and few misses on number eight. He also pointed out aaa had left the big shroud off the top of the radiator, and a cap off the ac schrader valve too. Moreover, aaa does this whole car inspection, when you bring it in too... Phet found, on the lift, the oil filter was leaking on to the exhaust and cleaned it all up with some type of spray and tightened up the filter too. He also found small, not enough to worry about power steering leak on the uv joint on passenger side to the drive wheel... Besides aaa not catching that stuff... I had requested they check out the front end steering, as had a coupon for that too... It failed to do that job too... Have bit of play in the steering now... Not to bad but not tight. Phet also found the plastic caps, 6, for the shroud, in the hinge area of the hood too. I drove back to aaa, they still had the shroud and put it on. I told the service manager very disappointed... This time... Really have gone to downhill, so many things not right. I also found out chris, my service manager for this job, was not longer at this location now. Also the manger, a jim s, not at that location anymore either, he was good guy too. The service manager last night just tried to make excuses, had no answer on why 300 to remove and inspect the manifold, after finding the hole in the hose on top. When I told the car set for 4 days, until I repaired brakes... He was kind of shocked that I did that work myself. Today, I called the manager, a t parker. He just made excuses too. Got no where, want me to bring it back... I said, frankly, can't trust you now... I feel like you took advantage of me this time, for all I know you never removed the manifold and charged me. Why didn't you use new bolts then too, anytime you take bolts from the heads, they should be replaced, due to stretching... If use again could break... He said if they come out ok we use them again. He also said he did me favor by letting me drive the car home, with the safety issue on the brakes... They were going to have it towed... I said that is new to me. Do me a favor! The intake collar on per you tube videos, is systemic problem on the northstar... No doubt if they did have manifold off it should have been replaced. I didn't think to have phet check, the intake manifold, for broken bolts, or if they really had removed it... To remove manifold, one also has to take, per youtube, have to take all the injector piping off too, and recommends greasing them when putting them back in and cleaning out the holes first too. On the way up to phet, in catonsville, got 3/4 tank of gas at costco, and miss was not as bad after fill up. We drove in the rain, heavy, from richmond to here, that hole could have pulled in a lot of water too... The ecs re-burns fumes and sends stuff back to the tank too... So I got some stp gas treatment, that cleans injectors and gets water out too... And plan to drive it empty couple of times... See if that helps. On you tube, they showed examples of miss on cylinder one, then sprayed starter fluid around intake collar and it cleared up for a while... Indicates a tear in the collar. Also, another guy just put a screw driver down there and pushed it together and the miss cleared up too... I took car to him to look at aaa's work. But failed to have him check if they really removed and replaced the intake manifold... Hard to see where it is for me. Wonder if they snapped off some of the bolts... And it was fine leaving but then... With heating and cooling... Got leak. I also had fume in the cabin... Aaa is supposed to a inspection of every car, check up... Phet found one of the ac, caps was missing on the valve, he gave me a new one, also, put on lift, the jiffy lube filter was loose and leaking oil and that was burning off the exhaust and apparently causing the fumes in the cabin, at idle only. He cleaned with some spray stuff and tightened it up. Also, he pointed out a wee bit of power steering fluid was leaking from right side joint or connection... But not enough to worry about. Also, he has high tech, monitor and found cylinder one, was missing a lot, and 8 sometimes. I had stopped for gas on the way up, at costco, had 3/8 tank... After fill up was not missing as much... From richmond to here, is was raining hard and had that home in hose, vacuum, and car kept running more poorly as we went... I think may have pulled in a lot of water... And some of that got into the gas tank too. I added a can of stp to the tank yesterday... Has dry gas and cleaner agents in it for the injectors... Aaa should have cleaned the tb instead of removing and manifold. I went back for the shroud, they still had it. I gave the service manager an ear job. Sloppy and very disappointing this time... Didn't catch oil leak, failed to replace, one ac cap, failed to replace the huge shroud over the radiator and all, but said it serves to keep the heat out of the engine compartment. That I saw no reason to remove and inspect the intake manifold... For $259.00 and gasket. He said you had a bunch of codes. I replied, none of them said anything about he intake manifold. They almost all, were focused on sensors and such, as due to the vacuum line hole, they were not getting readings, the whole environmental control system was messed up. Moreover, it has been my understanding, that when ever you take bolts from the head, you need to replace with new ones, as the old ones get stretched and weak, from the high temps, and tend to shear off if used again. He said that depends on the car... I said perhaps the miss now is from some missing or broken bolts in the manifold. He wanted me to leave the car again. I said, want to have another ase mechanic check the head out first, see if it was really removed and if it is in tact. I also had paid about $100 to have radiator flush and $89.09 for ac evacuate and re-charge...11 years old and first ac problem... They said could not find leak and put dye in... For next time. R134 refrigerant $13.84 cooling system flush, refill and test, $73.85, two part cooling system kit $19.95, anti freeze $33.00 they did have veterans 20 percent discount "for all automotive repair services." - $75.00? Ac coupon - $25.00, fluid coupon - $10.00 sub totals, bit of mystery to me: labor $580.61 discount $58.01 [10 percent] = $522.54 parts 128.93 discount 11.96 [less then 10] = 116.97 shop fee 25.00 25.00 coupons - 110.00 sales tax 8.52 total $563.03 I advised the t. Parker, facility manager, of my complaints on 11/18, by phone, telling him on the other cars, over the last few year, aaa did a good job, but this time really disappointed me... Very sloppy and questionable work. Missed two oil leaks, shroud, which is huge, ac cap, failed to check the steering, hey had coupon for that too. Let me drive a car out, they thought was not safe, "as a favor to me." aaa towing would have done for first 6 miles free. On 11/6/2015, I took my 2004 cadillac deville, with the north star engine, to aaa, annapolis, maryland, as it had a bad miss at idle, and at idle fumes in the cabin I told then service manager, chris, that autozone, on the way over, performed a free diagnostics for me and gave me printouts and explanations on each, found 22 codes, mostly environmental control system related. Aaa would have to do it's own. $99.89 for diagnostics, same result. Aaa then found 1/2 inch vacuum hose, had hole in it, little chunk out dime size. This was generating almost all the codes. Also, had aaa flush my cooling system, charge my ac, asked them to check the steering, had coupons for the ac, fluid, and steering check, and a few other too. While the 1/2 inch 3 inch pvc tube is under the engine cover and partly under the plenum, another cover, under the first one, did not see any reason to go any further with the vacuum leak repair... That was the fix. I was charged labor, $99.89 [guess aaa thinks that number is better than $100.00] to r and r plenum, the hose is partly under it. The hose was about 3 inches long with 90 degree bend, vibration damper, between metal line and an the manifold intake pipe. I have since seen several examples of this and the repair work on youtube... $14.60 for pvc three inch by 1/2 tube. Then aaa charged me $259.71 to "r&i" [remove and inspect] the intake manifold... Makes no sense to me at all. Then $35.58 for new manifold gasket. I fail to understand why this was ever removed once the hole was found prior to that. On you tube, shows a rubber collar, between intake and manifold, about 4 inches thick and accordion like... That often gets a tear in it... Think they should have inspected and replaced that, at the time... The intake manifold does not have to be removed for that collar replacement either. Once the hose was replaced, they should have checked out the running of the engine... Before removing the manifold... What were they thinking, or not. On november 11, 2015, when I picked car up, seemed to run fine, no miss. When took it in was missing really bad at idle, but not when on the highway. I drove it home, about 15 miles, parked it, on my driveway, in front of my garage. Until, nice sunny day, 11/16/2015, as previously, on the way up from florida, to aaa, the right front caliper had froze up and metal to metal on passenger front inside pad. I replaced caliper, pad, and rotor on monday.. As soon as I started the car for a test drive, the engine was missing again. Moreover, at idle, again fumes were coming into the cabin... Also, took car up to one of sia's son's phet, he is ase and has his own every expensive test equipment, yesterday. He said he could hear a vacuum leak still, around cylinder 1, and his test showed repeated missing on that cylinder too, and few misses on number eight. He also pointed out aaa had left the big shroud off the top of the radiator, and a cap off the ac schrader valve too. Moreover, aaa does this whole car inspection, when you bring it in too... Phet found, on the lift, the oil filter was leaking on to the exhaust and cleaned it all up with some type of spray and tightened up the filter too. He also found small, not enough to worry about power steering leak on the uv joint on passenger side to the drive wheel... Besides aaa not catching that stuff... I had requested they check out the front end steering, as had a coupon for that too... It failed to do that job too... Have bit of play in the steering now... Not to bad but not tight. Phet also found the plastic caps, 6, for the shroud, in the hinge area of the hood too. I drove back to aaa, they still had the shroud and put it on. I told the service manager very disappointed... This time... Really have gone to downhill, so many things not right. I also found out chris, my service manager for this job, was not longer at this location now. Also the manger, a jim s, not at that location anymore either, he was good guy too. The service manager last night just tried to make excuses, had no answer on why 300 to remove and inspect the manifold, after finding the hole in the hose on top. When I told the car set for 4 days, until I repaired brakes... He was kind of shocked that I did that work myself. Today, I called the manager, a t parker. He just made excuses too. Got no where, want me to bring it back... I said, frankly, can't trust you now... I feel like you took advantage of me this time, for all I know you never removed the manifold and charged me. Why didn't you use new bolts then too, anytime you take bolts from the heads, they should be replaced, due to stretching... If use again could break... He said if they come out ok we use them again. He also said he did me favor by letting me drive the car home, with the safety issue on the brakes... They were going to have it towed... I said that is new to me. Do me a favor! The intake collar on per you tube videos, is systemic problem on the northstar... No doubt if they did have manifold off it should have been replaced. I didn't think to have phet check, the intake manifold, for broken bolts, or if they really had removed it... To remove manifold, one also has to take, per youtube, have to take all the injector piping off too, and recommends greasing them when putting them back in and cleaning out the holes first too. On the way up to phet, in catonsville, got 3/4 tank of gas at costco, and miss was not as bad after fill up. We drove in the rain, heavy, from richmond to here, that hole could have pulled in a lot of water too... The ecs re-burns fumes and sends stuff back to the tank too... So I got some stp gas treatment, that cleans injectors and gets water out too... And plan to drive it empty couple of times... See if that helps. On you tube, they showed examples of miss on cylinder one, then sprayed starter fluid around intake collar and it cleared up for a while... Indicates a tear in the collar. Also, another guy just put a screw driver down there and pushed it together and the miss cleared up too... I took car to him to look at aaa's work. But failed to have him check if they really removed and replaced the intake manifold... Hard to see where it is for me. Wonder if they snapped off some of the bolts... And it was fine leaving but then... With heating and cooling... Got leak. I also had fume in the cabin... Aaa is supposed to a inspection of every car, check up... Phet found one of the ac, caps was missing on the valve, he gave me a new one, also, put on lift, the jiffy lube filter was loose and leaking oil and that was burning off the exhaust and apparently causing the fumes in the cabin, at idle only. He cleaned with some spray stuff and tightened it up. Also, he pointed out a wee bit of power steering fluid was leaking from right side joint or connection... But not enough to worry about. Also, he has high tech, monitor and found cylinder one, was missing a lot, and 8 sometimes. I had stopped for gas on the way up, at costco, had 3/8 tank... After fill up was not missing as much... From richmond to here, is was raining hard and had that home in hose, vacuum, and car kept running more poorly as we went... I think may have pulled in a lot of water... And some of that got into the gas tank too. I added a can of stp to the tank yesterday... Has dry gas and cleaner agents in it for the injectors... Aaa should have cleaned the tb instead of removing and manifold. I went back for the shroud, they still had it. I gave the service manager an ear job. Sloppy and very disappointing this time... Didn't catch oil leak, failed to replace, one ac cap, failed to replace the huge shroud over the radiator and all, but said it serves to keep the heat out of the engine compartment. That I saw no reason to remove and inspect the intake manifold... For $259.00 and gasket. He said you had a bunch of codes. I replied, none of them said anything about he intake manifold. They almost all, were focused on sensors and such, as due to the vacuum line hole, they were not getting readings, the whole environmental control system was messed up. Moreover, it has been my understanding, that when ever you take bolts from the head, you need to replace with new ones, as the old ones get stretched and weak, from the high temps, and tend to shear off if used again. He said that depends on the car... I said perhaps the miss now is from some missing or broken bolts in the manifold. He wanted me to leave the car again. I said, want to have another ase mechanic check the head out first, see if it was really removed and if it is in tact. I also had paid about $100 to have radiator flush and $89.09 for ac evacuate and re-charge...11 years old and first ac problem... They said could not find leak and put dye in... For next time. R134 refrigerant $13.84 cooling system flush, refill and test, $73.85, two part cooling system kit $19.95, anti freeze $33.00 they did have veterans 20 percent discount "for all automotive repair services." - $75.00? Ac coupon - $25.00, fluid coupon - $10.00 sub totals, bit of mystery to me: labor $580.61 discount $58.01 [10 percent] = $522.54 parts 128.93 discount 11.96 [less then 10] = 116.97 shop fee 25.00 25.00 coupons - 110.00 sales tax 8.52 total $563.03 I advised the t. Parker, facility manager, of my complaints on 11/18, by phone, telling him on the other cars, over the last few year, aaa did a good job, but this time really disappointed me... Very sloppy and questionable work. Missed two oil leaks, shroud, which is huge, ac cap, failed to check the steering, hey had coupon for that too. Let me drive a car out, they thought was not safe, "as a favor to me." aaa towing would have done for first 6 miles free. While the 1/2 inch 3 inch pvc tube is under the engine cover and partly under the plenum, another cover, under the first one, did not see any reason to go any further with the vacuum leak repair... That was the fix. I was charged labor, $99.89 [guess aaa thinks that number is better than $100.00] to r and r plenum, the hose is partly under it. The hose was about 3 inches long with 90 degree bend, vibration damper, between metal line and an the manifold intake pipe. I have since seen several examples of this and the repair work on youtube... $14.60 for pvc three inch by 1/2 tube. Then aaa charged me $259.71 to "r&i" [remove and inspect] the intake manifold... Makes no sense to me at all. Then $35.58 for new manifold gasket. I fail to understand why this was ever removed once the hole was found prior to that. On you tube, shows a rubber collar, between intake and manifold, about 4 inches thick and accordion like... That often gets a tear in it... Think they should have inspected and replaced that, at the time... The intake manifold does not have to be removed for that collar replacement either. Once the hose was replaced, they should have checked out the running of the engine... Before removing the manifold... What were they thinking, or not. On november 11, 2015, when I picked car up, seemed to run fine, no miss. When took it in was missing really bad at idle, but not when on the highway. I drove it home, about 15 miles, parked it, on my driveway, in front of my garage. Until, nice sunny day, 11/16/2015, as previously, on the way up from florida, to aaa, the right front caliper had froze up and metal to metal on passenger front inside pad. I replaced caliper, pad, and rotor on monday.. As soon as I started the car for a test drive, the engine was missing again. Moreover, at idle, again fumes were coming into the cabin... Also, took car up to one of sia's son's phet, he is ase and has his own every expensive test equipment, yesterday. He said he could hear a vacuum leak still, around cylinder 1, and his test showed repeated missing on that cylinder too, and few misses on number eight. He also pointed out aaa had left the big shroud off the top of the radiator, and a cap off the ac schrader valve too. Moreover, aaa does this whole car inspection, when you bring it in too... Phet found, on the lift, the oil filter was leaking on to the exhaust and cleaned it all up with some type of spray and tightened up the filter too. He also found small, not enough to worry about power steering leak on the uv joint on passenger side to the drive wheel... Besides aaa not catching that stuff... I had requested they check out the front end steering, as had a coupon for that too... It failed to do that job too... Have bit of play in the steering now... Not to bad but not tight. Phet also found the plastic caps, 6, for the shroud, in the hinge area of the hood too. I drove back to aaa, they still had the shroud and put it on. I told the service manager very disappointed... This time... Really have gone to downhill, so many things not right. I also found out chris, my service manager for this job, was not longer at this location now. Also the manger, a jim s, not at that location anymore either, he was good guy too. The service manager last night just tried to make excuses, had no answer on why 300 to remove and inspect the manifold, after finding the hole in the hose on top. When I told the car set for 4 days, until I repaired brakes... He was kind of shocked that I did that work myself. Today, I called the manager, a t parker. He just made excuses too. Got no where, want me to bring it back... I said, frankly, can't trust you now... I feel like you took advantage of me this time, for all I know you never removed the manifold and charged me. Why didn't you use new bolts then too, anytime you take bolts from the heads, they should be replaced, due to stretching... If use again could break... He said if they come out ok we use them again. He also said he did me favor by letting me drive the car home, with the safety issue on the brakes... They were going to have it towed... I said that is new to me. Do me a favor! The intake collar on per you tube videos, is systemic problem on the northstar... No doubt if they did have manifold off it should have been replaced. I didn't think to have phet check, the intake manifold, for broken bolts, or if they really had removed it... To remove manifold, one also has to take, per youtube, have to take all the injector piping off too, and recommends greasing them when putting them back in and cleaning out the holes first too. On the way up to phet, in catonsville, got 3/4 tank of gas at costco, and miss was not as bad after fill up. We drove in the rain, heavy, from richmond to here, that hole could have pulled in a lot of water too... The ecs re-burns fumes and sends stuff back to the tank too... So I got some stp gas treatment, that cleans injectors and gets water out too... And plan to drive it empty couple of times... See if that helps. On you tube, they showed examples of miss on cylinder one, then sprayed starter fluid around intake collar and it cleared up for a while... Indicates a tear in the collar. Also, another guy just put a screw driver down there and pushed it together and the miss cleared up too... I took car to him to look at aaa's work. But failed to have him check if they really removed and replaced the intake manifold... Hard to see where it is for me. Wonder if they snapped off some of the bolts... And it was fine leaving but then... With heating and cooling... Got leak. I also had fume in the cabin... Aaa is supposed to a inspection of every car, check up... Phet found one of the ac, caps was missing on the valve, he gave me a new one, also, put on lift, the jiffy lube filter was loose and leaking oil and that was burning off the exhaust and apparently causing the fumes in the cabin, at idle only. He cleaned with some spray stuff and tightened it up. Also, he pointed out a wee bit of power steering fluid was leaking from right side joint or connection... But not enough to worry about. Also, he has high tech, monitor and found cylinder one, was missing a lot, and 8 sometimes. I had stopped for gas on the way up, at costco, had 3/8 tank... After fill up was not missing as much... From richmond to here, is was raining hard and had that home in hose, vacuum, and car kept running more poorly as we went... I think may have pulled in a lot of water... And some of that got into the gas tank too. I added a can of stp to the tank yesterday... Has dry gas and cleaner agents in it for the injectors... Aaa should have cleaned the tb instead of removing and manifold. I went back for the shroud, they still had it. I gave the service manager an ear job. Sloppy and very disappointing this time... Didn't catch oil leak, failed to replace, one ac cap, failed to replace the huge shroud over the radiator and all, but said it serves to keep the heat out of the engine compartment. That I saw no reason to remove and inspect the intake manifold... For $259.00 and gasket. He said you had a bunch of codes. I replied, none of them said anything about he intake manifold. They almost all, were focused on sensors and such, as due to the vacuum line hole, they were not getting readings, the whole environmental control system was messed up. Moreover, it has been my understanding, that when ever you take bolts from the head, you need to replace with new ones, as the old ones get stretched and weak, from the high temps, and tend to shear off if used again. He said that depends on the car... I said perhaps the miss now is from some missing or broken bolts in the manifold. He wanted me to leave the car again. I said, want to have another ase mechanic check the head out first, see if it was really removed and if it is in tact. I also had paid about $100 to have radiator flush and $89.09 for ac evacuate and re-charge...11 years old and first ac problem... They said could not find leak and put dye in... For next time. R134 refrigerant $13.84 cooling system flush, refill and test, $73.85, two part cooling system kit $19.95, anti freeze $33.00 they did have veterans 20 percent discount "for all automotive repair services." - $75.00? Ac coupon - $25.00, fluid coupon - $10.00 sub totals, bit of mystery to me: labor $580.61 discount $58.01 [10 percent] = $522.54 parts 128.93 discount 11.96 [less then 10] = 116.97 shop fee 25.00 25.00 coupons - 110.00 sales tax 8.52 total $563.03 I advised the t. Parker, facility manager, of my complaints on 11/18, by phone, telling him on the other cars, over the last few year, aaa did a good job, but this time really disappointed me... Very sloppy and questionable work. Missed two oil leaks, shroud, which is huge, ac cap, failed to check the alignment, coupon for that too. Mr. T. Parker, only made excuses for the work and asked me to bring car back for recheck... I told him aaa let me down and can't trust them anymore... Will have someone else check it out and may end up stopping payment on the master card in the meantime and what goes around comes around and I hung up. Then keep thinking, he did me a favor to let me drive a car out, they thought was not safe, "as a favor to me." aaa towing would have done for first 6 miles free, about $1.00 a mile for the next 9 to my home. Plus the $4.00 for the toll. Which I had to pay when I back to get the shroud, rt 30 miles.

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7:14 pm EDT

American Automobile Association [AAA] membership

I really like the services that aaa offers. And for the most part, the customer service is about as good as it gets. Then i got this... Due to recent budget cuts, i had to allow my membership to expire. I have done this before. And when i get flush, i go and buy another year. Today i get a letter from them, and it says, and i quote: "if your membership is not renewed by november 03, 2015, you will be required to pay the auto club as a new member and pay a $20 admission fee, in addition to your annual dues. " i think as a result of this i will no longer have a aaa membership, i have strong arm issues with strong arm tactics, and blackmail falls into that category. I mean, that's exactly how i feel, what a slap in the face. I don't agree with extortion, please join me in boycotting aaa!

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9:01 am EDT

American Automobile Association [AAA] repairs

I used triple a to get my vehicle towed to and from a repair shop. When it first was towed it made it to the shop fine. When it was towed back, it arrived with a broken window and glass in the back of the towers truck. My spouse had a conversation with owner of the company which was robinson tow and recovery and he sated that they would fix it just get him quote. Because they were sent by triple a we figured we should contact them to make the aware of the situation and it has been a nightmare since. We have been dealing with jen hawkins out of delaware who states she reports to tim crosby and she has been giving is nothing but there around. She contacted us this morning stating that because my husband made a statement tot the do river that they india didn't go up and down open or close that it was broke prior to and from the pressure of the tow it caused it to break so we would have to fix it. Im not satisfied with that because the window wasn't broke and i not a tow driver but i will assume the same pressure that was used when it was towed to the shop should have been the same pressure that was used when it was towed from the shop

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5:09 pm EDT

American Automobile Association [AAA] lied to about insurance coverage

I was rear ended at a stop sign. That is when i found out the full coverage i thought i bought was not present. I went to the hemet, office to another copy of my insurance. The woman told me that she could not answer my questions about anything, due to me having a claim. Then, i am really worried about my other aaa home insurance. My mortgage just renewed in july. I know not to ever trust aaa and will make sure that i have a new homeowner insurance in place next year. My insurance is paid up until december. This gives me time to get both my insurances moved somewhere else. Look at your policies, do not trust the agent please! Rude, nasty and untrustworthy! The person i talked to in the hemet office was smug and "when i said i was leaving the company" she said "sorry to hear that" and looking like i interrupted a potluck she was in hurry to get to. I will never ever trust this company to insure anything. I am praying my house stays safe until we can find another company. I have to my mortgage company to make sure they knew not to renew our policy.In november we will have the car gone from this stupid scam artist company with its lazy liars, especially ms. Lopez and the woman in the hemet office i spoke to september 9 2015; @ approximately 3: 22 and i am in unfathomable pain from the rear end collision and to suffer even more humiliation. I will be finding an attorney or file myself. I hate aaa with every pain i feel. At least i will not have the pain of paying the company to sodemize us! I am glad i did not get that life insurance policy with them. Give them your money and you will feel like us, sodemized, betrayed and cheated! At least they showed their colors before i was with 20-50 years and my daughter is glad she found out too. When she get her license to drive it will never be aaa and for her house she is extremely afraid daily.

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11:51 am EDT
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American Automobile Association [AAA] sanded us for 3 days before tow truck came

Shame shame shame on aaa

Over 12 days ago i broke down in yosemite national park in california. I have a rv anf was with my 2 children. I live in new jersey. It was about noon. I had no cell service. A ranger shows up and drives me to cell service spot. We call aaa. The park ranger gives my location. We are told a truck will be there in a few hours
He takes me back
Around 730pm the park ranger shows up and states aaa cancelled your service call and call thin the morning and leaves
Now my children get upset
One has autism, adhd, and ocd. The sun is settimg, it's getting cold, and no people around. I decide to hike 2 miles to the cell service site to call and see why. My kids are now crying and afraid. There are bears, coyotes, and rattle snakes. After being on the phone with a supervisor for 2 hours they say of all is good at truck will be there in a few hours
I start my hike back. Now it's pitch dark and very cold. I tell my kids we will be towed in few hours. Try to sleep until they come
Needless to say they are afraid but we fall asleep around 5am. I wake at 9am no truck. Once again i hike 2 miles
I call and i'm told service was canceled again. Now i'm fuming. They reorder service, but say it's going to be 8 hours before truc k comes because the tow company is 8 hours away. I explain my food and water is low. My septic almost full and my electric almost gone. I get "don't you worry we will be there ". Nine hours go by. No tow truck. I hike again 2 miles each way
I'm told no luck. I explain i'm now in an emergency situation. The ranges are going to evacuate us. Was on phone with the for over 3 hours. Getting dark and cold. Ranger gets us at 10pm and drops us off at lodge. I call aaa to advise where at. Again i'm advised my service call was canceled. Now furious.

I bought this policy in person. Aaa gave me my route plan in person. New where i was going and guaranteed service. I go to sleep after being told a truck is on way
It's after midnight
I wake up and call aaa. Told again sorry service call was cancelled again by aaa not me. Now i snap it's three days later. They call for another tow truck. It's a tow company in the park
A half hour from my rv. Why didn't they call them first. Now my rv isn't ready til the next day. I had to dish out over $600 for a room and food. I talk to aaa and post on their facebook page. I'm told they will expedite getting money back so i can get home. They will call me. Right they never do.
I pick up rv. I'm told it's just the battery connectors. This i s a aaa repair shop. I have them change my oil to. About 5 hours later rv is on fire. Yes it is. Fire department and cops ask if i want the to call aaa. I laugh and say no they did us dirty. I guess the aaa mechanic didn't see if that was the only issue. Now i'm stranded another 7 days
Lay out over $5000. Had to call dad for help. He sent me some m ok new but said no more.

I'm thinking ok aaa will keep their word and help knowing i'm a single disabled mother of 2 traveling with my kids

Sorry is all they say for their
Incompetence! !

You leave me stranded in california for 3 days with 2 kids. This was over 13 days ago. I dished out a ton of money that i needed to get back home because there perople cancel my service call three times
I went in person to a aaa office in person in california. They laughed out the door with my two kids. We get aaa so we are not stranded and alone on the road. That is exactly what they have done.
All they had to say is sorry. A supervisor said they would help get my money back quick so i can get back to new jersey from california. More lip service. Yesterday on phone with the for over 2 hours. No help. Now i'm stranded in new mexico with 2 kids with no money for gas or rv campsites until i get paid on september 5th. Guess we will be sleeping in a parking lot til then. Nothing like aaa abandoning us twice. Guess i have time now to spread my story on social media and websites. Keep my story going. Maybe then they will helpe. Oh i'm going to use my 28 foot rv to spread my story. That's over 2000 miles of a moving billboard

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6:10 pm EDT

American Automobile Association [AAA] 50 minutes to get emergency assistance

I have had my AAA service for at least 18 years and am usually completely satisfied; however, I rarely use it for emergency need. This past Saturday; however, I was not satisfied at all with the emergency response of the phone system.

My tire blew out on an extremely busy freeway in a not-so-great neighborhood and I was in my red convertible (a sitting duck). It was also extremely hot (93*) but I had to shut off the car, put up the convertible top and close all the windows just to hear on my cell phone over the busy traffic noise. It took over 45 minutes to get help because of the phone system. I think that was TOO long. I heard at least 20x "we will be with you shortly" in a situation that was precarious, hot and dangerous.

• 12:12 - 10 minutes on hold.
• 12:25 - hung up and called Mentor office. Was redirected to 216-help #. I was also told I could call a towing service and be reimbursed.
• 12:26-12:36 -- another 10 minutes on hold. This time while waiting on hold I also texted my boyfriend for help and local numbers. He arranged for one of them to call, so I was forced to hang up again from the emergency line but that service ended up too far away to help.
• 12:37 -- called the Independence AAA office, and was again put on hold until 12:52 (seriously 15 minutes to answer a customer call?). The unhelpful lady sent me again into the #1-800 number!
• 12:42 for additional 18 more minutes on hold before answering... an EMERGENCY line taking 18 minutes to answer is absurd!

I was on a dangerous roadside for over 50 minutes in a hot car JUST TO GET THE PHONE ANSWERED. I had to plug in the phone to be sure I'd sustain connection. I think this is terrible customer service in AN EMERGENCY LINE answering timeliness. I was and am absolutely furious.

This complaint letter also includes a compliment: once the service tech got the 'call', they were GREAT -- both fast (called back within 5 minutes and was nearby) and efficient in the tire removal and got me on my way within a total of 15 minutes. The service technician called immediately after and arrived in less than 5 minutes and that response time was awesome. However, because I was also by now desperate to use the restroom, I failed to properly tip or gain the technicians name and I respectfully request you thank him for me...

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1:18 pm EDT
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American Automobile Association [AAA] - refused to tow car under premium service

I referred customer to a repair shop to help save him money. Customer had called his aaa to take the vehicle and they refused to take it. The package included 1 250 mile trip. Account holder was member for years and never once used the service. Aaa denied him because the repair shop was near a junk yard - the truck is a 2006. Dont bother getting a membership with aaa

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11:50 am EST

American Automobile Association [AAA] road service did not come or follow up

I contacted triple aaa at 8:39 a.m.. My car was caught in an edge of a snow bank at the end of my road. The front passenger tire was stuck in a small indented area of ice. I contacted them online. I received a confirmation stating that help would arrive in 180 minutes. At 12:30 p. M. I called to inquire as to where the tow truck was. At first the representative stated that they do not assist cars caught in a snow bank on residential property. I retorted by asking why i received an email online confirming aaa was on the way to assist me. The rep. Than rechecked his records and stated that a driver had been at my residence and left because "no one was home. The car is disabled in the road so it was visible and obvious. No one knocked on my door. My son and i were watching in the window constantly for assistance and no truck ever came from aaa. I confronted the aaa rep. With these facts. The rep. Responded by saying the only reason i received a confirmation email was because i requested service online. He told me that had i called via phone that i would have been told that aaa does not assist customers in helping them get a vehicle out of an icy area nor snow ditch on residential property and that i needed to find another company and pay them to come and assist. I am livid. What do we pay an annual fee to aaa for? They have lost a customer as i will not be renewing with them. I will also make sure others know about their inept customer service.

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3:34 pm EST
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American Automobile Association [AAA] discriminating and late towing service

I have been a member for 14 years and in the last month i experienced two of the worst service i have ever had with you. Today 12/6/2014 you got into my limits! I'm writing this to inform other customers of how terrible of a company aaa is lately. I called for towing service and they have me waiting 4 hours and when the towing service arrive you sent me over was the most discriminating guy that i have to deal with. The towing co name american whatever ph#[protected]. Since he saw m he started asking for tag and registration on a vehicle that i have to take to show with a broken transmission and the tag was transfer to another vehicle. I never had to give an explanation to aaa about any towing service in 14 years and that treat me so bad because i'm hispanic. Well, i sent the guy to hell and to get away from my place. If these are your new policies and your freaking waiting time is 4 hours for get our my renewal next year. Are many different companies out there that have a better service than you. Also you will be losing our referrals too. Hispanics pay better that your lovely white american's. Beside that you customer service dept. On my last two service calls said that will be calling for follow to track the service and they never call. Promises and promises and i can't trust you. I had to call your customer service back when my towing service didn't arrived after the estimated time said to me. And beside that the lovely excuse "i'm sorry!" i love how the american paid their mistakes with the same excuse. I'm sorry bull ###!
Now i'm waiting for another company to get my vehicle into a closed shop because the employee spent all the afternoon there waiting for the car. What a great service!

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American Automobile Association [AAA] In-depth Review

Overview: AAA, also known as the American Automobile Association, has a rich history dating back to 1902. With a mission to provide exceptional service and support to motorists, AAA offers a wide range of services and benefits to its members. From roadside assistance to travel services and insurance products, AAA strives to meet the diverse needs of its members.

Membership Benefits: Being a AAA member comes with numerous benefits and perks. One of the standout features is the roadside assistance program, which offers prompt and reliable help in case of emergencies such as flat tires, lockouts, and towing. AAA members also enjoy exclusive discounts on travel-related services, including hotels, car rentals, and vacation packages. Additionally, AAA provides insurance options for auto, home, and life, ensuring members have comprehensive coverage at competitive rates.

Customer Service: AAA's customer service is highly regarded for its responsiveness, helpfulness, and professionalism. Their representatives are known for going above and beyond to assist members with their inquiries and concerns. Whether it's over the phone or in person at one of their branches, AAA's customer service consistently receives positive feedback from satisfied members.

Roadside Assistance: AAA's roadside assistance program is top-notch. With a vast coverage area and quick response times, members can rely on AAA to come to their aid when they need it most. Services provided include towing, battery jump-starts, fuel delivery, and more. Customer satisfaction with AAA's roadside assistance is consistently high, with members praising the professionalism and efficiency of the service.

Travel Services: AAA's travel services cater to all types of travelers. Whether you're planning a family vacation, a romantic getaway, or a business trip, AAA offers a wide range of options to suit your needs. From vacation planning and hotel reservations to car rentals and tour packages, AAA ensures that members have access to a variety of choices at competitive prices. Customer experiences with AAA's travel services are generally positive, with members appreciating the convenience and value provided.

Insurance Products: AAA's insurance offerings are comprehensive and reliable. With options for auto, home, and life insurance, members can find coverage that meets their specific needs. AAA's insurance products are known for their competitive pricing and flexible coverage options. The claims process is streamlined and efficient, ensuring that members receive prompt assistance when filing a claim. Overall, AAA's insurance offerings receive positive feedback from satisfied customers.

Discounts and Rewards: AAA's discount programs and rewards are a significant perk for members. Through partnerships with various retailers, restaurants, and entertainment venues, AAA members can enjoy exclusive discounts and benefits. The value and accessibility of these benefits are highly regarded, with members appreciating the savings and opportunities for entertainment and leisure activities.

Online Experience: AAA's website offers a user-friendly and intuitive experience. Navigating through the site is easy, and members can manage their accounts online with ease. The website also provides a wealth of online tools and resources, including trip planning guides, travel tips, and insurance quote calculators. AAA's commitment to providing a seamless online experience is evident, making it convenient for members to access the information and services they need.

Mobile App: AAA's mobile application is a valuable tool for members on the go. The app offers a range of features, including access to roadside assistance, making reservations for travel services, and managing membership benefits. Its user-friendly interface and intuitive design make it easy for members to navigate and utilize the app's functionalities. AAA's mobile app is highly regarded for its usefulness and convenience.

Pricing and Value: AAA's pricing structure and membership fees are competitive within the industry. Considering the extensive range of services and benefits offered, AAA provides excellent value for its members. When compared to competitors, AAA's pricing remains reasonable while delivering exceptional service and benefits.

Reputation and Trustworthiness: AAA has built a strong reputation and is widely recognized as a trustworthy organization. With over a century of experience, AAA has established itself as a reliable source of assistance and support for motorists. Customer reviews and ratings consistently reflect the positive experiences members have had with AAA. Additionally, AAA has received notable accolades and certifications, further solidifying its reputation in the industry.

Community Involvement: AAA actively engages in community involvement initiatives. They partner with local organizations, promote road safety, and support environmental sustainability efforts. AAA's commitment to giving back to the community is commendable, and their involvement demonstrates their dedication to making a positive impact beyond their core services.

Conclusion: Overall, AAA stands out as a reputable and customer-focused organization. With a wide range of services and benefits, AAA caters to the diverse needs of its members. From their exceptional roadside assistance program to their comprehensive insurance offerings and travel services, AAA consistently delivers value and convenience. Their commitment to customer service, user-friendly online platforms, and community involvement further enhance their appeal. AAA is highly recommended for individuals seeking reliable assistance, competitive insurance options, and exclusive travel benefits.

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American Automobile Association [AAA] contacts

Phone numbers

+1 (800) 222-4357 +1 (800) 222-8252 More phone numbers

Website

www.aaa.com

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