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America's Servicing Company Complaints - Charges, claims - they are lost and deserve a class action!

Review all America's Servicing Company complaints

America's Servicing Company
Posted: 2007-05-31 by Tom Lundstrom  [send email]
Charges, claims - they are lost and deserve a class action!
Complaint Rating: 97 % with 39 votes
Unfortunate enough to have had my mortgage bought by ASC one year ago. It is a company run by computer and no common sense. Have to spend time every month with these folks. They are clueless, claim fees are owed, try to run a business without an office where you can go to straighten them out. I refuse to communicate with them further other than by written correspondence. Recommend to all people that they reduce all communications to writing too. These folks are boobs and here to rip you off.
Comments United States Mortgage Companies
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Comments

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 883 days ago by Debbie Warren  [send email] 0 Votes
I have noticed many comments on contacting ASC. Several say they do not know the website for ASC. Here is the exact website to get to your mortgage info via the ASC website. You will need to input your loan number to access all your mortgage information. I hope this helps you who have requested this info. The website is: www.mortgageaccountonline.com
 761 days ago by Chris Miller  [send email] 0 Votes
THE WORST. Nasty people on the phone always blame the post office.

Does it really take 10 days first class mail Atlanta to New Jersey??
Will not give out address for John Stump, so called president and not forthcoming with Wells Fargo Connection.

FaithQLM (non service customer service person) nasty as well.
Hope they fold.
 673 days ago by James Wood  [send email] 0 Votes
I have also had my checks held until after the due date so they could try to collect late fees. They have also tried to charge me $100 on several occasions to have people drive by my property to confirm i was still living there. I was making my mortgage payments yet they told me they needed to see if i had abandoned the property? Make sense of that
 666 days ago by Noah K. Ngobe  [send email] 0 Votes
I have been dealing with american servicing company for over a year now,and its one of the worst mortgage companies in the modern days ,wacth out.Why does the company dont have an office where customers, can go and rise there complains ,your case is been handled by different people who wants you to explain everything evertime you call .Please if you receice these e-mail reply to it because right now i have a very big issue going on in your office that needs to resolved very fast,for the people i have been talking to seems not to know going on in your office.
 607 days ago by Julie Webb  [send email] 0 Votes
I learned this early on with ASC. I have 25 months of written correespondance with ASC which ASC responses are standardized and not relating to the actual terms of the conversations. It is amazing that there is no correlation to what was spoken and the letters they send. I have paid on time for 25 months with a 10% rate hoping that after paying this high rate on time for so long that it would be eventually rewarded. Well, it was but for ASC's benefit. Due to the high payments I was unable to pay the property taxes and ASC so kindly established an escrow to pay the tax. ASC never mentioned that they were going to charge me $13, 200 for property taxes that totalled $3100. This added over $1100 per month to my mortgage which totals $4000 per month for a $310K loan with excellent payment history. It amazes me that ASC is not willing to negotiate at all. I have begged them to refinance or modify the loan before I cannot pay the monthly payment and their response is the same as you, not until I default. I cannot get them to even transfer me to Loss Mitigation AT ALL. It is like it does not exist until you are forced into not being able to make the payments. They want you to not pay instead of trying to create a good paying customer for decadeds to come. Their goal it seems to me is to foreclose all the loans they currently hold. I did not chose ASC, my loan was transferred three times ultimately to ASC where it has been for the past 25 months. I am in the process of finding a lawyer to protect myself from getting further screwed by ASC. I would also like to set up a class action suit to put ASC in its place. Even if the only result is satisfaction that ASC no longer does business. My email is j_a_w_23@yahoo.com. Please do not hesitate to contact me. having this loan with ASC is the only decision in my life (which was not even in my control) that I have regrets. I will make sure to set it straight. There is no way this is going to go down without a fight. I will make it my goal to make it right. ASC has effectively attempted to screw me financially in every possible way. ASC has conveniently lost payments that were electronically recorded, the property tax escrow debuacle, the increase in rate on top of all of that to 11% making the total payment 16% of the loan amount! No lender has seen such horrible rates. I have spoke to over 30 other lender to try to tansfer the loan but no one will touch it due to the negative equity on the condo (-$125, 000) even if my credit score were 800. It is criminal what ASC does and I will not let it go by without notice.
 606 days ago by Mr. Lewis  [send email] 0 Votes
I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is http://www.onlybusiness.com/members/RealtyMediationService...and if not for you, best of luck. In all your endeavors.
 495 days ago by Austinnaa  [send email] 0 Votes
how do i switch mortgage lenders besides through refinancing
 449 days ago by Linda Laskowski  [send email] 0 Votes
This is not right, Keeping up with my payment on time, Now they say we are 3 months behind . How do they get away with this ? HELP
 448 days ago by Hc  [send email] 0 Votes
I have tried all day to pay by the just in time feature. It has been down and I could not make my payment. Normally this a good feature but today, just when I needed it, it was not available. I can only imagine that ASC will cut me a break on the late payment because it was their service which is down. I assume the best of ASC because they have always served me very competently. I appreciate the online convenience... usually.

Loyal customer...
..5973...
 432 days ago by Patircia Palacios  [send email] 0 Votes
I Completely agree with everyone!!! These dirt bags are clueless and don't care about their customers!!
They are the most unreliable mortage company to have!!! I Would not recommend these people to my worst enemy...!!!
How an i leave these bastards...someone help me please!!
 410 days ago by Preston,pearl E.  [send email] 0 Votes
THERE IS SO MUCH THESE PEOPLE HAVE TAKEN FROM ME, DURING MY MORTGAGE TRANSACTIONS.THEY ARE ALWAYS HOLDING MY PAYMENTS FOR LATE FEES, NOBODY GIVES YOU A DEFINITE ANSWER ON ANYTHING, YOU ALWAYS SEND YOUR PAYMENTS ONE PLACE FOR THEM TO SEND TO ANOTHER WHEN THEY GET READY, COSTING ME.IT TAKES 1O-15 DAYS TO EVEN GO ON THE RECORDS COSTING ME LATE FEES.
 389 days ago by Michelle  [send email] 0 Votes
I agree totally. Since my loan was transferred to ASC, they have put me in foreclosure, had to pay 4, 000 extra dollars to get it out of foreclosure 3 yrs ago. Then they keep adding phony charges to my escrow account. It's never ending with these people. My loan went from 8% to 13% then, which was 525 a month to 828 a month, then they wander why you are late on a payment. If i am 2 wks late they add a fee for checking on the property to see if i still live there, hello, what a rip off!!! i hate this company and cannot get refinanced because they report that i am late every month...then they are always threatening to foreclose if you are less than 30 days late. How in the crap are you supposed to get out from under these people!!! Seems like they are trying to force people to foreclose, then sell your property under what you owe and you pay the balance. Sometimes i wish i could foreclose and let them have it, but i know they would still find a way to keep getting money from me. Everything i pay goes to finance charges, i am lucky if 7 dollars goes toward principle. It's nuts.
 87 days ago by   rchi 0 Votes
I am going through the same thing computer generated letters. It looks like the money is going somewhere, and something is wrong. Even after you pay, withing 3 weeks they will send another letter for 2 months mortgage amount and late fee included. who is maitaining their books. constant phone calls.
God Bless ASC. I hope they fix their computer related problems and help customers to be able to get the latest reflections of their pmt activities. Thanks

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