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2.5 60 Reviews

Amana Brand Complaints Summary

22 Resolved
38 Unresolved
Our verdict: Engaging with Amana Brand, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Amana Brand reviews & complaints 60

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Newest Amana Brand reviews & complaints

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J
2:10 pm EDT
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Amana Brand terrible customer service

Stay away from Amana. The cheap, plastic handle on my 2-year old Amana dryer broke off. I sent them an email asking them to replace it, as most reputable companies would happily do so for a customer. They took several days to respond and then asked me for the date of purchase. When I provided that date, they replied saying that they would not replace the part as the warranty had expired. They then directed me to their replacement parts webpage, where they were asking for $32.49 for a replacement part. Within 30 seconds, I found the same part being sold on Amazon for $4.99. So not only are they unhelpful, but they are trying to gouge the very customers who purchased their products in the first place. I will not be purchasing any Amana products in the future and highly recommend that you do the same.

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Maytag admin
,
Dec 10, 2018 3:20 pm EST

JMiceli, we're very sorry to learn of your frustrations regarding your Amana® Dryer. We would like to inquire further about your review with you. Please email us at Amana_Digital@Amana.com with your name, phone number, address, the model and serial number, the website you were contacted on (complaintsboard ) and the date of purchase. Please also include a copy of your review in the email. Thank you. Amana Social Care

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6:00 pm EDT
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Amana Brand clothes dryer

Purchased washer dryer set at HH Gregg. First mistake. After less than 3 years dryer starts stops and then doesn't run at all. Technician's have been here 3 days changing out parts and cleaning but to no avail. Machine was clean. New motor. New timer. Frustrating that I got a lemon and store closed in short time.My Last purchase of this brand and Gregg is bankrupt.

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Maytag admin
,
Sep 25, 2018 10:46 am EDT

Robert S Florida, we're very sorry to learn of your concerns regarding your Amana® Dryer. We would like to inquire further about your review with you. Please email us at Amana_Digital@Amana.com with your name, phone number, address, the model and serial number, the website you were contacted on (complaintsboard ) and the date of purchase. Please also include a copy of your review in the email. Thank you. Amana Social Care

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12:42 pm EST
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Amana Brand I ordered a filter for my amana refrig. and received the wrong filter.

I need an Amana Type 2555A A134a Filter as far as I can identify Bottom Side by Side with the lower type filter. I received the Obvious None able to fit Filter which I am returning today thru the postal service and Hope someone will rectify the error. I should hope also to hear from someone to confirm your positive response in the very very near future. Robert E. Hadik
[protected]@verizon.net

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Wp2008
, US
Feb 26, 2018 1:31 pm EST

We thank you for your review, and are sorry to hear of the concerns you're having with your
Water Filter. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Reviews@Whirlpool.com with your name, phone number, address and model/serial number and the website you were contacted on so we may do so. Please include a brief description of your concerns in your email. Thank you Whirlpool® Social Media

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4:13 pm EDT
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Amana Brand defy double door

I have the fridge foror 5 years the back panel rusting terrible .its unhygienic.all other fridges doesn't rust .is your product faulty or just poor quality ?IHave an Amana foror 25 years no rust .Please can you attend to this complaints cause tried calling the complaints department in Johannesburg and they never got back to me.My Daughter had a Defy also and her fridge was also rusting and she actually scrapped it for a Samsung and her fridge was only 2 years old Please do something.I am waiting to hear from you

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Wp2008
, US
Oct 02, 2017 11:56 am EDT

Feroza Seedat: Thank you for your review. We're sorry to hear of your experience. Unfortunately, we are unable to with consumers located outside the United States. We recommend you contact our South Africa office by visiting http://www.whirlpool.co.za/support/contact-us to reach a representative in your region. Thank you. Amana® Social Media Relations

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4:10 pm EDT
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Amana Brand washer/dryer

Last Wednesday they delivered my new washer and dryer. And my dryer takes 2 and 1/2 hours o dry a normal load. After MANY calls being told to call here call there I contacted the manager. He said they( Amana) is going to send me a kit through the mail for ME to test my dryer to see what is wrong with it. Oh did I say that this kit will take about a week to get? I'm furious! Now I'm left with a functioning dryer while they have MY money of which I AM making payments on to which it's not even working. What a poor way to do business. I will never shop here again.

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Wp2008
, US
Sep 20, 2017 10:35 am EDT

We apologize about the frustration you have experienced with your Dryer. If you still need assistance, please provide your name, the name of the site you were contacted on (Complaintsboard), your user ID name (Tammy Driscoll), your phone number, your address, the full model and serial number, and email the requested information to Amana_Digital@Amana.com. We would be happy to review your concerns further.

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3:01 pm EDT
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Amana Brand extended warranty on amana refrigerator

Purchased Amana refrigerator and extended warranty in 2012. When I came home one evening 5/26/2017 I noticed refrigerator was cool inside, not cold. I put a thermometer in the freezer it was cooling to just above zero. I called the warranty provider AMT corp. They advised me the warranty was still in effect. They said a tech would be out on 6/13/2017. That is an 18 day wait. I find this crazy long. I am glad I have 2 refrigerators. I need 2. I have all but begged for this issue to be expedited. I was told no. This not my idea of customer service. The repair service provider is A&E major appliance. I had a terrible experience with A&E in the past on another Amana product in 2007. The original issue was misdiagnosed in the first place and it cost me $300.00 out of pocket to clean up their mess. Whirlpool corp. is the parent company of Amana. I used to swear by their products. I've had 2 refrigerators fail in less than 5 years and, as you can see, their product support is all but non existent. Menards is guilty of selling a product, the extended warranty, that you can't use. I will be shying away from Menards and possibly Whirlpool from here on out.

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Wp2008
, US
Jun 02, 2017 4:01 pm EDT

Dear linkedin:
We're sorry to hear of your frustrations, however, extended warranties are administered through a third party provider. Amana has no jurisdiction over your service plan or its administrator. We do apologize for any inconvenience. We would recommend contacting your service plan administrator to discuss your options further as they will be able to provide you with the best assistance possible.

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10:23 am EDT
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Amana Brand Washer not finishing its cycle

We called two separate times, and had two different maintenance workers come look at a washer that hadn't been working for two months(January to beginning of March 2017). Each time they told us it was a water pressure issue, and we spent a lot of money to fix the water pressure and get city permits only to notice the machines still weren't working. It turns out that these "maintenance workers" didn't notice the clogged pipe in the back, we had to bring in our contractor to notice that.

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Maytag admin
,
Apr 10, 2017 8:31 am EDT

Hi, my name is Marie, and I am contacting you on behalf of Amana. We would like this opportunity to address your concerns. Please provide your name, user ID (Karla Kristina Depina), ID number (100185), address, phone number along with the model and serial number and date of purchase and the website that you submitted your inquiry. Email to Amana_Digital@Amana.com.

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3:03 pm EDT
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Amana Brand amana dryer

I purchased a Amana Dryer last Friday the 10th which was deliver on Saturday the 11th. Today March 18th installers came to install the dryer which they were unable to install due to the specific outlet at my apartment. When they deliver the dryer they advice me that I had 30 days to return the item if I was not satisfied which I called and requested, just to be told by the manager the this item is non returnable as quoted on their online Return Policy site I've read the policy and it clearly states that it can be return if unused or opened I spokes to five different individuals including the Manager which instructed me to call the [protected] which resulted in actually being the same department I was dealing with. I will be calling corporate on Monday again because their service and manner in dealing with a customer is horrible the representatives are very disrespectful. As a supervisor of a retail store myself this was the worst customer service experience I've deal with in years their policy states misinformation and their service is even worst I do not recommend anyone to purchase from this company. Purchasing from PC Richards is incredibly easy as for their customer service its a nightmare. I intended to purchase more items which I will not. Obviously the customer service to PC Richards is not important. This company has brought great anger and dissatisfaction all together and I wouldn't recommend anyone else to go through this unfortunate headache and massive running around I have to indulged from this company .

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Maytag admin
,
Apr 19, 2017 8:34 am EDT

Hi, my name is Melanie, and I am contacting you on behalf of Amana Corporation. We would like this opportunity to address your concerns. Please provide your name, user ID (Victoria Sosa), ID number (100199), address, phone number, model with serial number, and website you were contacted on (complaintsboard.com). Email to Amana_Digital@Amana.com, and we would review your concerns with you.

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11:26 am EST
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Amana Brand Washer machine wont start

I purchased my brand new Amana washer March 2013 and it died completely November 2014. It wont come on at all. I checked the plugs and wall outlet and it works fine. My wife is pregnant and it close to Christmas and I have to put out extra money to purchase another washing machine. I wish I had of checked reviews before I made my purchase. Now I see will never purchase another Amana product again.

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WilK96
, US
Nov 11, 2009 2:31 pm EST

We've got a Lemon and Rude Customer Service with no help! Our Amana refrigerator which was bought out by Maytag then Whirlpool, had the compressor go bad.

We lost all our food. Now they say they won't get the part from the factory for SEVEN WEEKS! In the meantime we have no cold food. They said we could buy discounted new fridge for over $1, 000, but we won't give them another penny. We're held hostage!

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Ashley
, US
Mar 27, 2010 7:16 am EDT

Purchased an Amana Refrigerator less than 9 years ago. Compressor went out and not worthy of fixing. Like new refrigerator going to the land fill. Save your money! Warranty and product stinks...Buy cheap, appears Amana makes nothing worth fixing.

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9:02 am EDT
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Amana Brand New unit is damaged as well

I bought a window stove from Amana Stoves. This unit was used for about 3 months and the roof of the burn pot started to warp and form a crack about two inches long. I called this company and told them what was happening and they sent me another unit. Now the new unit is damaged as well.

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Wp2008
, US
Apr 12, 2013 1:21 pm EDT

Hello nemess. My name is Amber and I am a representative with Amana. We sincerely apologize for the frustrations you have experienced with your stove. If you would like to discuss this matter further, please email us at Amana.Digital@Amana.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (ComplaintsBoard) along with your user name (nemess), and your ticket number (40036). We would be happy to review your concerns further. Best regards, Amber.

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1:22 pm EST
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Amana Brand evaporator fan fails new design

i purchased an amana refrigerator 1bout 3 years ago. the evaporator fan failed which seems to be a frequent problem with model afd2535des. Im very hand and replaced my self because you shouldnt have to pay for an extended warranty if the product is good. my moms frig lasted 20 years. well when the part was recieved it was a drastically changed design. i feel that amana is doing product design research at the consumers expense. i' m writing nys dept 0f consumer affairs and my local state senator to start an investigation of the companies failed products we should all due this. additionally the part that failed was made in korea hopefully south i will find out. amana customer service thanks for your reporting a failed product so they can be addressed in future design considerations. Is there a federal consumer affairs board

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Update by tired of junk fred
Nov 08, 2012 1:55 pm EST

tired of junk fred just found the part i purchased for 84.00 from marcone appliance amana paid between 1and 5 dollars for it in korea something is very wrong Know i understand why jobs are going over seas and we are forced to buy extended warranties. amana would have to replace my part evaporator fan motor about 60 times before the cost of my extended warranty was exhausted wow!

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11:29 am EDT

Amana Brand Bad service

Amana does not make good on it's products... no replacement part so my range is garbage. Called them on the phone and back and forth conversation for 2 hrs. total in calls with no resolution. Spoke to a so called supervisor and got the run around. It is shameless to charge over $1, 000 for a range only to find that it can't be fixed. So many complaints about this range and they deny knowing about it? Anyone have any luck on getting any satisfaction? I filed a BBB complaint. Sinful to cheat people out of their money this way.

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6:41 pm EDT

Amana Brand Extended warranty is a waste of money

I purchased an Amana NAV5800AW washing machine with a extended warranty. A year later it broke. A month ago I called Maytag warranty. They told me my claim would be turned over to a local dealer for repair and that I would hear from them in a couple of days. No one called. I called them myself a week later. They told me they would call back with appointment. They didn't.

They finally sent someone out. He said they had to order parts. Another week went by. I called Maytag again. They told me the job is being done by a third party company, and I should expect to receive a call from them. I am waiting again. I've been without a washing machine for two months now. Considering that I paid for the extended warranty it's outrageous.

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8:04 pm EST
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Amana Brand misinformation

I make an appointment over the phone through an automated service when my dryer stopped heating up. Then I had to call back the next day to make sure they could also service my fridge that the ice maker stopped working on. This time I spoke to someone on the phone. I specifically asked if I would be paying a service charge on both appliances and having 2 appointments. The person I spoke to Nichole laughed and said I don't blaim you I wouldn't want to pay for 2 service charges either. Her exact words to me were 1 person will fix both and you will pay only one service charge plus parts and labor for both appliances. But thats not how they work. They day of the appointment a man calls to tell me he's on his way to fix the dryer. I asked him about the fridge and he said he didn't know anything about that he only fixes washer and dryers. I then call the company back and speak to muliple people on the phone all who have the same story. I will pay a service charge for both plus parts and labor for both. After and hour and 6 people being hung up on I then cancel my second appointment because they refused to honor what their employee told me. I will never call this company again and I agree with the other complaints, With the exception of the service tech who took care of my dryer, every person was RUDE

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5:54 pm EST
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Amana Brand refund

2009 purchased an Amana window air conditioner. It worked for 1 month! 2010 the replacement again only worked for 1 month., 2 months later, by then September, I was told they were out of stock. The refund would be reduced by 20% due to usage! What usage, 1 month!
Promised refund on 9/22/10. 10/18/10 called back, supervisor was to call. No call. 10/20 called back still no call back. 11/11/10 when would refund be mailed? 11/12/10 refund would take atleast another 45 days! I am sure I will NEVER RECEIVE THE REFUND.

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Norge
Dundas, CA
May 27, 2014 8:29 pm EDT

We had a furnace and air conditioner installed in June 2006 by Reliance Home Comfort and paid for a 10 year warranty on both units. The first season the a/c unit performed satisfactorily but didn't seem to cool as well as the previous unit. A tech checked it in July 2006 and found it had been overcharged and removed some freon. It seemed to be functioning better and the rest of the year was fine. The following spring of 2007 the unit cycled and cooled but was not as cold as it was the year before. I called the 1-888 number and the rep asked me to perform some troubleshooting to which I was told that the unit was functioning as normal and if a tech came out and didn't find anything I'd be billed for the service call. Well it wasn't as in the fall the a/c stopped working but as the season was over there was no point but to call them in the spring. So now comes spring of 2008 and it gets topped up, and the year after, and after, and so on.

So last year (spring 2013) I finally say enough is enough and I want it fixed. The tech tops it up again but puts a tracer dye and sealer in the unit. I didn't want the sealer as it will plug up the leak (possibly) but is a temporary fix and can actually cause problems and restrict the condenser coil tubes. Well it didn't work as I had to call them again this May 26th for a service call. They promptly booked me for today (the 27th) between 4-8pm but no one showed up and I had to call and wait to find out why. Apparently they're very busy and the appointment the tech was on took longer than expected so I have had to rebook for the 28th. We'll see if that happens.

I should add that I used to hold a valid ODP certificate and repaired automotive A/C systems. I've never seen a residential unit that needed servicing so frequently and even the "lemon" cars that I came across and a/c units that were built better. The other big problem is that a tech is supposed to diagnose a leak and repair it and is not supposed to fill a system that has a known leak with refrigerant. After 6 top ups you would think one of them would finally adhere to the standards that are required.

In a nutshell, horrible product, poor customer service, service tech's that are overwhelmed by time constraints. The cost of the warranty is not worth it as you would get better service and products from other companies. Very little value in staying with Reliance and I'm embarrassed to admit my lack of judgement in choosing them. Do your homework and go with a company that stands by their word.

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rtg.
alice, US
May 17, 2011 8:13 pm EDT
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dear sir on 4272011 I attemped to submitted a question to just answer on a problem I was having with an appliance, due to not accepting my password I never got to ask the question, much less accept the charge of twenty four dollars for nothing . please refund . thank you. rtg.

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MattPPP
Cranford, US
Feb 18, 2011 8:46 pm EST

Call your BBB. Another contractor, or Goodman HQ in Houston. Keep working to get the refund you deserve. It won't come to you unless you work at it.

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12:32 pm EDT

Amana Brand The worst appliance I have ever bought

I am trying to get some satisfaction after having numerous repairs on this gas range and now the oven door is warped and will not shut! Unbelievable, just was on hold for 20 min. with their call center and was told there are 3 call centers, so nearly impossible to get the same person I talked to last week, even though she gave me her extension. I faxed her the documents of repairs made before and a long letter detailing the horrible quality of this range.

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11:26 am EDT
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Amana Brand Does not drain or spin

We bought one of your Amana top-loading washing machines 2 1/2 years ago from C&M here in St. Joseph, Mo. All at once it stopped spinning or draining water. The cost of repair is outragous, so we are buying another brand of washer and will not buy Amana again or recommend it to others. We bought the washer when our dryer went out and we knew the old washer wasn't going to last much longer and then we would have a matched pair.

The repair people want $65 just to look at the washer and then labor and parts will soon add up and we won't have a new washer, so something else could go out. We are retired and need something we can depend on to last for more than this did.

Mrs. J. R. Belcher

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sandiekay
Alexandria, US
Apr 21, 2011 11:10 pm EDT

I am a single Mom with 3 kids, paid almost 1500 for the front load washer and dryer, after 2 years the pump went out in the washer. Its going to cost 150.00 for parts. I call the company to see if they had a replacement part and was told that they cannot help me. That all parts are man made and can break. I could not afford to get the extended warranty so i am just out of luck. even if i could afford the part i cannot afford the repair. I cannot afford to go to the laundry mat. my kids will have to wear dry clothes, because I thought I invested in a good set that would last me years. And the company does not care.

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9:09 am EDT

Amana Brand Total junk

Purchased-2006

1. Amana dish washer

2. Amana gas range

3. Amana freezer/fridge

4. Amana microwave that mounts above the range

Problems so far since 2006…(4 year old appliances which we paid big bucks for)

Amana dish washer:

-Door handle broke completely off

- Dishwasher loud as a freight train.

Range oven:

-Replaced all the cast iron grates, burner caps and burner plates on the range top due to paint chipping.

-Had the broiler and oven igniter replaced. (broiler had never been used, not even once!)

-Hinges on oven door replaced.

-Latest issue with the oven, the digital display shuts the oven off at about 350 degrees, after the oven cools down we can restart it, Handy eh!

-The door does not close tight on the oven which causes the face where the burner knobs are to get so hot it would blister your skin. (we have a 3 year old) imagine the danger!

Amana freezer/fridge:

-Door hinges dropped and the door does not shut properly.

-Freezes veggies in the crisper.

Amana microwave that mounts above the range:

-plastic door handle cover melted, that’s right, plastic handle on a microwave that mounts directly above the stove. Had it replaced its melting again? Most likely caused by the failure of the oven door to close properly.

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9:56 pm EDT
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Amana Brand A&E has crappy service

A&E factory service what a joke! I purchased an Amana washing machine back in June, a week after we had the washer it had a problem so we called Whirlpool and they sent A&E out to fix it. Well the repairperson turned on the washer stayed about five minutes and said, “I do not see anything wrong” and just left. I did not know if he was ordering a part or not. Therefore, after he left I started the washer and the same error code came on so I call A&E again and told them that the washer was still not working. So they set up another appointment, let me just add they only come out to my town on Thursday. Therefore, in two weeks, another repairperson comes out and this time he put in an order for a part to be sent to our house and said when it came in to call A&E for a repairperson to come out to put on the part. Therefore, five days later the part came in and I called for a repair. Being that they only come out on Thursday I had to wait another week, so we did. The repairperson came out, put the part on, stayed about five minutes, and said well your washer should work now and left. After he was gone, I put some clothes to wash, hoping the washer would work and it did not. So there I go again calling A&E and for another appointment. After calling A&E, a person from customer relations called to see why we are having so many service calls. We explained what the problem was and what the washer was doing. The customer relation person called in a part. The part was sent to our house and TWO weeks later, a repairperson came out to put the part on. At this time for whatever reason, my drainpipe was plugged and he could not see if the washer was working right, (What an excuse.) The last few times they were out they did not stick around to see if it was working properly. However, when the repairperson left he said this time your washer should work. What a joke, after we got the pipe cleaned out that day we tried the washer and do you think it worked. No! Therefore, I call again this time I am pissed, and you know what A&E said, well the repairperson noted that he could not run the washer to see if it was working because your pipe was clogged. I argued back saying, what about the other times they came out and did not stick around to see if the washer was working properly? Well they did not have an answer. So, here we go again making another appointment still pissed and upset with the person trying to help me. He makes an appointment for a Monday September 28, 09, because I do not want to wait until Thursday. Therefore, I get one of those automated conformation calls on Sunday night, saying that a repairperson will be out on Monday Sep.28, 09. So I took off Monday, (like I have been for the last 3 months for the damn repair) but as I was sitting there something told me I should call, so I did and guess what, they took me off their list because they do not come to my town on Mondays. What a bunch of A—Holes. So now, I am sitting here today not knowing what to do. I’m sure you might be thinking why don’t you call Whirlpool, and I have and they asked me to keep the appointment on Monday and if the washer still does not work then call them back and we can go from there. Therefore, thanks A&E for making things go so well.

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QualityAppliance
Nut Tree, US
Oct 04, 2009 11:17 am EDT
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Go to the Whirlpool website and find an independent servicer in your area. You will be much better off if you avoid Sears/A&E

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10:05 am EDT
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Amana Brand Service non existant

I purchased a portable AMANA Air conditioner for a garage workshop for light summer use about a year and a half ago. I paid $400 for it so I expected it to last. It quit working about 2 months ago. Efforts to locate a service center through AMANA customer service yielded nothing. They could not provide me with a service center that would even look at this AC unit. After several more phone calls to AMANA I gave up. They told me it was out of warranty, too bad. Never will I purchase anything w/ the name AMANA on it again.

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