Unlimited Vacation Club review: misleading and lies - I know because I worked there 238

My wife and I signed up for the unlimited vacation club on our honeymoon at Secrets Maroma in September of 2013. We were extremely hesitant at first but after deliberating for a few hours, we purchased the silver package for 40 years and 500+ nights worth of redeemable nights and two weeks of free nights at any AM brand. We spent a little of $14K for the plan at a 7% interest rate over 48 months with NO early pay off penalty. We usually spend about 2-3K on other secrets vacations, so al the perks and the savings on bookings of at least 25% or more seemed like it is worth it. I spent a few hours crunching the numbers before and reading all the documents over before I signed any paperwork and sat there at the table using their wifi to lookup up the comments and reviews about the club. Most of the reviews were negative but a few positive ones were also listed. After several hours of deliberating and negotiating, we said yes and they popped us a bottle of champagne but I opted for a few shots of Patron instead (hard to come by at a resort).
The break even point happens after about 10 vacations/trips to one of their resorts but keep in mind you will have to pay for airfare separately, so it's kind of a trade off. However they gave us 14 free nights and the plan is good for 40 years of about 2 vacations per year and any of our family or friends can also use the discounts too and can travel with us or separately. I also have been reading that they are also expanding their brands to Aruba and Hawaii in the next few years! SUHHWEET!
I do suggest to make sure you read over all the fine print and understand how this plan works before making a split descion during your vacation. I made them wait several hours on me while I reviewed all the documentation to be sure I understood all of the terms before I signed up for the plan especially since we were in Mexico and not in the states. It seemed like the longer I made them wait, the more they were willing to discount the offer.
Secrets provided a "legal representative" who basically explains the purpose and meaning of every document in the contract (just like the lawyer or rep who reads you every paper when you close on your house). It is definitely an intimidating experience and big investment for sure, but we decided to go for it. We have minimal debt and good credit and we love the secrets resorts; so it made sense for us. The girl who took us on the tour and signed us up at the Resort was extremely nice and never pressured us into anything. She was also about our same age and was very nice to spend the day with. The day after we signed up, we had a special hand written note under our door that said to meet her in the lobby at 2:30PM. We met her in the lobby and she gave us a very rare bottle of aged tequila from her fathers collection and we took a group picture together. She gave us all of her contact info to call her any point in the future when we come back to maroma and she will also show us around the city. I'm sure we paid he salary for a full year, so I was pretty happy that she went out of her way to give us a generous token of appreciation and also several resort coupons. Once we arrived home, we received all of the documentation within about week. All the documentation is very detailed and thorough and all of the promises and terms of agreement were in writing. I received a welcome call the next day and the representative informed me about all of the benefits of the club and to go over again how it all works. She sent me my login info for the vacation club website and instructed me how to use it. The website is very simple and easy to use and they even offer additional promotions above the 25% discounts for members only. They send out the email promotions a couple times per month. They released one of our 14 free nights after every 3rd monthly payment. I just booked our vacation at the new breathless in Punta Cana using the UVC website and it was very simple and it also gave me my free nights that I redeemed. I saved about $975 for the paid nights at Breathless versus what I would have paid using a travel site. The UVC plan will also credit you back any money if you find a price that is lower that what you paid as a member through their website and also beat that price by 25%. I have not had any problems thus far with the club and I have been telling all my family and friends about it and inviting them to travel with us. I do like trying to search around to see if I can turn up a better price but i have not been able to find anything that beats the UVC prices yet.
I see there is a lot of people bashing the club immaturely and I'm not sure why. I would have to assume they did not understand what they signed up for or have buyers remorse after reading others reviews?
My wife and I are in my late 20's and I'm really happy that we have our travel plans available for the next 40 years. Once we decide to have kids, we can take them to family resorts that AM offers too. Thus far I have already saved $975 off of our vacation this year alone and we plan to travel at least once a year for the rest of our lives. I hope this helps anyone out there considering the plan.

I am pretty sure under Mexican law you have 10 days to cancel any contract. In the contract you signed, I believe it stated that you cannot cancel. However, I believe the law supercedes that. Stop payment and insist they cancel. Judging from the posts, they may make it difficult and apply pressure, but I believe you have a legal right to opt out at this point. Good luck! PS. I am one of the few who doesn't think the club is all that bad. Maybe just naive at this point...

My husband and I joined UVC 2 years ago and have been very happy with it! If you find a great price on Expedia or Travelocity you get 25% off of THAT price. How is that a scam? If you use the membership as intended (a referral program) and refer people you get free nights. My husband and I just returned from a 7 day stay at Dreams Puerto Vallarta where we only had to pay a $20 booking fee. PLUS they were going to upgrade us to the preferred tower, but we wanted to stay in the regular tower with our friends. We love our membership, and when we have the money are planning on upgrading. Hope this information is helpful!

We fell into the same situation we realized when we got home they lied about everything. We stopped payment from our credit card company as well. They real red flag came up when they sent us the contract to sign again saying we missed something and now they keep e-mailing after we sent them an e-mail saying breach of contract on their part and pointing out all the discrepancies in the contract. They replied we have the signed contract and you can't cancel. I told them well if it's a valid contract you have of ours why did you send us every document to sign again? Has anyone had any legal action taken against them by UVC? We also didn't give them our SSN so we wondered how they came up with the interest rates we were given plus we didn't trust writing that information down in foreign country. We did this in October this year.

My husband and I bought into this membership in March of this year. We regretted it immediately but because we like to travel a lot and liked the Dreams resort we stayed in we gave it a shot. During the presentation they gave us a tour of a beautiful 2 bedrooms suite. We were told that if we bought the membership we would have access to this. We've tried to book a few vacation since and the discounts are never available and they told us that we were not eligible for these 2 bedroom suite. It's a total scam and you get better prices through the internet. We were also told that we could get 25 percent off airfares through ICE ( another vacation club) that was given to us during the presentation. This is not the case either. They totally lied to get us to sign the contract. We gave them a huge deposit and now are stuck paying a monthly fee for nothing. DO NOT BUY!

I have a membership with UVC 2 years ago, and always i received great service, also discounts every time we go to The resorts, i can say is The best product in Mexico and very nice Resorts, get your membership AMResorts are The best hotels in Mexico

Cierto es una estafa porque te venden un sueno de esos maravillosos descuentos de hasta un 60% y esa semana por u$250.00 dolares, cuando todo es falsedad porque lo que dice el contrato es un 25%, todo es una fabula, te cobran por adelantado los descuentos que te van hacer en 30 o 50 anos, eso es solo negocio para ellos AM RESORTS, si dejas de pagar recibes amenazas de la dichosa obligación de pago que firmaste sin nada a cambio, pero no se dejen intimidar con dichas amenazas, porque a los que hay que llevar a los tribunales es a ellos por deshonestos, por no vender cosas concretas y reales.
Esa es una de las tantas formas de obtener dinero fácil enganando a otros descaradamente. y quien sera capaz de recomendar dicha empresa? porque fui victima y me da pena que sigan enganando a otros.

Not worth the price, I too feel that I got taken for my money. I have searched for vacation packages from travel sites and compared to UVC, there isn't any real savings, sometimes its cheaper thru other websites. Stay away, these people take advantage on the fact that we are on vacation and we are not really thinking about working by researching the club before purchasing. UVC is really building a bad reputation and hopefully every traveler gets this information.

They are dishonest and try to renegotiate any chance they can... After you fight with them to get what you were promised, they give it to you but only if you sign away something else you were promised. There is supposed to be a 10 day recision period in the contract per Mexican law and an organization called profeco, but there isn't and they tell you there is no cancelation period.

We signed up for Unlimited Vacation Club almost 1 year ago. This first issue we had and that was resolved was the charges to my credit card. All the representatives on the sales site indicated that this was a US company located in Miami Florida. That is not 100% truthful. UVC has a location in Florida, but the corporate headquarters is located outside the US. That means for most credit cards, there is a monthly foreign transaction fee. UVC did change the billing to automatic debits from my checking account and credited my charge card the one or two months of payments that were charged. Then my credit card company refunded the fees. That worked out. The latest communication from UVC is for about a 7% discount to payoff my balance early. 7% is not nearly enough. Please read the reviews at trip advisor prior to your vacation so you know what to expect. The resorts are beautiful. But an individual can get a better deal on the internet with a little effort. I wish I had done that. Now for my current issue, UVC and/or GBS International will not honor with any member benefits reservations made outside of their proprietary reservations system. UVC claims a 25% reduction in hotel prices, excursions and transfer from the airport to the resort. You can get a better deal, buy doing the work yourself or even going through a travel agent for a total package. We made a reservation through a travel agent and UVC/GBS International is not honoring the member benefits. This is not even using the weeks the contract has provided. We will use the weeks and then cancel the membership. There is not a value with this club.

Terrible service its, a scam i feel i threw away my money . The benéfits you are supposed to get Don't exist, i have tried to make the most of it but everytime i book and i go i end up complaining because they give you the worst rooms. And i paid for a platinum membership! Very dissapointing really.

Same here. Only upon our return i noticed that there was no cancellation clause in the contract. I did however mail out a letter signed by my husband and I that we want to cancel our contract and mailed it out to the Miami office. We bought our membership on Aug. 13th so we are within the 10 days of rescinding our contract, but not sure if it will go through.

Too late. How do we get our deposit back with no cancellation clause protection in contract!