I have filed a complaint with the Better Business Bureau and my husband and I have also written a letter of complaint to the company directly. We have had no response as of yet. I am trying to get this information out in as many venues as possible since what has happened to us is so appalling, I feel that others so know what they are getting into if they decide to do business with Alpha Ecological.
NAME: Alpha Ecological Pest Control
BBB MEMBER: YES
CONTACT: Ms Teresa Sickles
ADDRESS: 1200 NE 112th Ave
Vancouver, WA 98684
PHONE: 360 885-4000
FAX: 360 604-4294
My Husband contacted Alpha Ecological at the beginning of March and set up services for them to come out every three months and provide pest control services. They charged us over $400.00 ($409.37 to be exact)for the initial visit, which was March 20, 2007.
They sent us a reminder card for our quarterly service on June 26. It said they would be out at 8am. On June 26th, they had not showed up by 12:30pm so my husband called them. The customer support person said that she was sorry and that they would reschedule for 1pm on Thursday the 28th and give us a $25 discount. On that day, at approximately 1:45pm, the service tech (a manager) called from Olympia saying he was returning from a meeting in Seattle and that he would be late. He arrived at about 3pm. He was complaining a lot about how far out we were and how they were not making any money on us.
Service was done within 30 minutes, where he charged us the full rate of $118.00. My husband mentioned the discount to the tech and he "flipped"; repeating that it wasn't our (the company's) fault, but they would definitely have to drop us as a customer. Almost immediately after that visit, we received a letter from Alpha Ecological that effective immediately, we were outside their service area and they were no longer going to provide services to us.
Frankly, we don't care about the second visit charge, but we do care that we had to pay so much for the first service (and they didn't follow through with their end). I would expect to get at least $300 back from the first visit, since they aren't continuing service. Any other service we move to is going to charge us the same inflated 1st visit charge as they did.
I, Andrea Foster, contacted Alpha Ecological on Friday, July 20, 2007 and spoke to Nick. I explained my complaint and that I expected at least a $300 refund. I specifically gave Nick my work number to call be back but he called me back on my home number and left a message.
I called him back today, Monday, July 23, 2007 and found out that he no longer works there! I spoke to another customer service representative and had to explain the situation all over again. She was surprised to hear that one of the technicians had been so rude and said she needed to talk with him and then call me back. She called me back right away and said that they were familiar with the situation and offered to pay for half of the last visit charge, which cost $118.00). The never did apply the $25.00 discount!