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Ally Financial

Ally Financial review: danger deposits 26

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1:39 pm EDT
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Got online to open an account and filled-in all my personal info(ss#, address, & PIN) only to have the information disappear and I had try again. After 2nd try and still taking me back to the personal info page(now blank), I called the 800#. When I reach someone(it sounded like the Philipines) she couldn't see my information using my last 4 #s of my SS. She asked for the full SS# and that is when I decided it is not worth the risk and hung up the phone. This old GMAC bank is like their cars...just not up to par and not worth the drive!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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26 comments
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Karenann0518
FAYETTEVILLE, US
Feb 26, 2024 1:18 pm EST

Ally bank promised to remove my restriction from my account once my check cleared after 5 business days it is now the 7th business day and i have recieved a email stating that my account is unlock but it still is locked. The investgator hung the phone up on me 5 tines they are very rude i would not suggest anyone to bank with them.

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Katherine Stevens
, US
Dec 25, 2023 11:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

They have refused to refinance my loan for lower oayment despite numerous attempts by myself to lower my oayments due to a dramatic reduction in my financial circumstances.

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CarolG.
Indian Land, US
Nov 25, 2023 4:04 pm EST

Dear Sir/Madam:

I payed my car payment on 10/3/2023, they took the money from my WoodForest Bank account. On 10/10/2023 they took another payment out of WoodForest Bank in the amount of $482.15. I asked that they return the payment they took out on the 10/10/2023 because I payed my car payment 10/3/2023.

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Davidail
Folkston, US
May 09, 2023 9:15 pm EDT

My wife purchase auto in 2016 I was co-signer, In 2019 she filed a BK13 an auto with Ally was included in the BK13. Bk was a 100% plan Ally filed a claim for 9142.54 The BK paid ally 9142.54 an $1,374.18 interest. This was 10/22

In 01/23 Ally put on my CR Charge off $581.39

Ally want give info why the balanced is owed.

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Malvin Hawkins
, US
May 06, 2023 12:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Received several calls about car loan payments from various numbers. Once payments are said to be notated in the account or arrangements made for additional support, they can't find the notes on the account. Customer service are outsourced and individuals used unprofessional and uncooperative.

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Rafael S
, US
Mar 01, 2023 10:29 am EST

Febuary 10th, 2023 they recieved the check

Ally got the check for the payout and they stated within 4 business days I would get the title. It has been over 2 weeks now and no title.

I call multiple times and nobody can help me or give me a date. I don't understand why this is so difficult.

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Josh Mason 401
, US
Dec 12, 2022 6:21 am EST

Capital one took over my loan in 2018 - i tried trading car in and it says its still with Ally, capital one have tried numerous times to get the lien release to no avail. Additionally, its been 3 months and nothing...how hard can it be? I am so upset I'm being held ransom by Ally when they do not even own the car anymore and got fully paid! joke!

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mo fulton
, US
Aug 06, 2022 11:31 am EDT

tried calling 03/29/22 late afternoon and 03/30/22 early afternoon ... wait times are measured in 1/2 hours ... if this keeps up i will change banks. On 03/29/22 my first attempt got throug in less than a minute but the call was extremly noisy and it sound like a call center in some backwater country. Not happy

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Carlos degwitz
, US
Jul 06, 2019 10:20 pm EDT

For some reason the first payment ..charged twice.. i called customer service and they told me that can be refunded in ten day..the told me to call on the 29th, but the 29 is today Saturday..? They told me that I have to call for the refund process...
Thank you!
Carlos Degwitz

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Carlos degwitz
, US
Jul 07, 2019 3:04 am EDT

For some reason the first payment ..charged twice.. i called customer service and they told me that can be refunded in ten day..the told me to call on the 29th, but the 29 is today Saturday..? They told me that I have to call for the refund process...
Thank you!
Carlos Degwitz

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Al Habiger
, US
Jun 25, 2019 11:09 am EDT

I am already a customer (8 years). I have attempted to enroll my granddaughter over a week ago . I'm still waiting for approval . I called today...they placed me on hold...when they came back they could not hear me, even when I was shouting...they told me to call back. I am running out of patience!
What or who do I contact to fix?

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kbeazy
, US
Jan 22, 2019 7:35 am EST

Original review: Jan. 7, 2019

To anyone on here that has been victimized by this bank and wishing to be apart of a class action lawsuit please email me your intentions at Kirk.Benson71@yahoo.com. I intend to start this class action lawsuit as soon I acquire the mandatory 40 willing participants.

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Ally Ng
, MY
Sep 01, 2018 10:15 pm EDT

I've just noticed my account are being suspended after a long period I did not use grab service and when i asking to appeal then being accusation with the reason of breached the term of passenger use which I did not done anything. Really disappointed with this kind of service.

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thetrix
scsh, US
Apr 18, 2016 6:02 pm EDT

every time I call Ally re: my end of lease, I get told something different. They are giving me a really hard time. They will not to tell me what
the actual buyout price is, and keep saying there are fees and taxes that are added to the residual value, but can't or won't tell me what these fees are for. I also cannot understand them, they have heavy foreign accents and the phone connections are always bad!

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alargnahs
Albion, US
Nov 21, 2014 11:27 am EST

Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop. This is a despicable bank. That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one, " as if this bank is the greatest thing since sliced bread. Well, it isn't really.

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Tiger 2014
Owings Mills, US
Feb 26, 2014 12:43 pm EST

I love Ally and had no Problems in getting an account on online and My money is safe for me its works
don't know why every one can't learn just too take time out to breath of fresh air.
and get to know your New Bank and love it for the way they are.

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DD ac
, US
Jan 12, 2013 4:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bank of America Lost my Money. all i got back from them was $400.00 dollars.
Ally bank I submitted the application then i got a Email to call them. I did the connection was bad it was from overseas maybe India with bad English.
then i call again they said fax us you ID to confirm your Identity (It was a US number).
so I did twice and it has been a month and no answer. I went to there web site online chat they said they can not help me. that I need to call in. something is not good about this

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Bruce S.
Flushing, US
Apr 16, 2012 10:16 pm EDT

ALLY just plain sucks! If you get your money back you should consider yourself VERY lucky. They'll send bank check to ANY address someone gives them and then will send you an email telling you that your ACCOUNT HAS BEEN CLOSED!

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charles320
Espanola, US
Nov 25, 2011 9:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please keep the comments coming. I am currently looking at Ally Bank for my new bank (along with looking into others) and I appreciate what I am reading from the TRUE users of the bank. I am tired of Bank of America robbing us with charges coming out our ____ for any and every little thing any more, it would be comfortable to have a bank that understands AND PRACTICES customer service rather than customer stealing.

Again, thanks for your posts.

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kitcatx0x
Browns Mills, US
Nov 24, 2011 5:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been with ally bank for almost a year now and I love there bank . I have never got charged any kind of fee for them infact they pay me every month cause I use ATMs that charge me a fee . Which ally rebruises me every month for . =) to be honest I dont know how people deal with all these gready banks trying to get rich off of you ! I

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Avoid Ally!
Mesa, US
Dec 26, 2010 10:27 pm EST

My question would be “Do I feel Ally is a moral and ethical bank who are good for the USA?” My answer would be “Absolutely not!”

The US Government gave 14 Trillion dollars to GMAC Mortgage in bailout money when the Fed declared them a bank to qualify them, even though they were not a bank. GMAC Mortgage never repaid those bailout loans and are now 56% owned by the US Treasury.

After the Government bailed them out, GMAC Mortgage foreclosed on more homes than any other mortgage company, resulting in plenty of wrongful foreclosure lawsuits against them. No one bailed out the US Citizens, and Ally Financial proved to be an “Ally” to no one when they robbed the nation from the top and bottom.

During the Mortgage Crisis which they were partially responsible for, GMAC Mortgage were unable to properly answer their phones and rushed to hire a completely untrained staff who remain poorly trained to this day. Customers waited months for customer service. Most either got none, or got service so poor that it may have been illegal.

Suddenly they have decided to rename themselves and to take advantage of their “bank” status with online bank accounts.

Your money will be FDIC insured, but will your conscience allow you to lend your money to the people who are more responsible for the collapse of our economy than anyone else?

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justice86
Santa Clarita, US
Jun 18, 2010 9:00 pm EDT

lol its because you entered the information wrong or did not fully complete the app. and obviously if the information dissapeared the bank rep. would not have your info. Sounding like she was in the phillipines doesnt mean you were calling that country and is irrelevant to your complaint(it makes you sound ignorant). I had the same problem at first but being computer savy, i figured it out. So my advice to you is to learn how to use a computer better and if your real complaint is about calling a person with an accent dont live in a nation that houses people from every nation. Oh and ps my chevy truck is running perfectly.

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charles320
Espanola, US
Jun 15, 2010 11:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Kind of makes you wonder if the person was on the TRUE Ally Bank site.

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CrazyComplainersDriveMeInsane
1525 E 12th Ave, US
May 04, 2010 11:51 pm EDT

Hmmm... Funny thing about your complaint is that all of Ally's employees are in N. America. The only one not in the US is in Cananda which makes sense seeing as they also provide accounts in Cananda.

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Deforest Bragg
, US
Jan 03, 2010 6:46 am EST

You at Ally Bank that thought up these ads about children are sick.

Deforest Bragg

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skier777
15 north sq, US
Sep 08, 2009 9:17 pm EDT

That's too bad you have a bad experience. I love Ally, and have had a great experience with them.