Alltel, Columbus, Nebraska Complaints & Reviews - Scam charges

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Alltel

Posted: 2008-05-21 by Carol

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Scam charges

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Company information:
Alltel
3554 48th Avenue
Columbus, Nebraska
United States

For the last 3 months, I have been charged 5.99 several times each month for a premium axcess purchase called Csw jokes/Horoscope. I did not authorize this and am wanting a credit on my Alltel bill. In March, the charges were 17.97, in April, the charges were 23.96 and in May, the charges were 5.99 for a total of 47.32. Will you do something about this or whom should I contact? This is very frustrating because when you finally get through to Alltel service, they tell me that they can't make the adjustments, this is a third party billing and I have to file a complaint. So here is my complaint, please help me out smb!

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United States

Unauthorized Charges

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17th of Jun, 2011 by

VLCG

0 Votes

I just talked to someone at Alltel because I was charged 9.99 for some reverse auction bid and at first he wasn't going to credit it and also said it was a third party billing but by the end of the conversation he agreed to credit the 9.99. He said it would take 24 to 48 hours to go thru which is fine. He also told me to text the 5 digit number which in this case was 23687 and type in STOP in the text section and send it and that the third party people would stop any further charges. He did try to tell me in the beginning that there wan't anything he could do about it which was a bunch of BS because I knew he could. In the end it seems to have all turned out good. We will see on my next months billing. Good luck to anyone who is having this problem! All I can say is be persistant with the Alltel customer service rep because they CAN fix it!