Menu
Allstream Business (formerly Integra Telecom)
Allstream Business (formerly Integra Telecom) Customer Service Phone, Email, Contacts

Allstream Business (formerly Integra Telecom)
reviews & complaints

allstream.com
allstream.com

Learn how the rating is calculated

3.8 7 Reviews

Allstream Business (formerly Integra Telecom) Complaints Summary

5 Resolved
2 Unresolved
Our verdict: You can expect a very good level of service from Allstream Business (formerly Integra Telecom). To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Verified
The authenticity of the customer service contact information for Allstream Business (formerly Integra Telecom) has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Allstream Business (formerly Integra Telecom). We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Allstream Business (formerly Integra Telecom) reviews & complaints 7

Sort by:

Newest Allstream Business (formerly Integra Telecom) reviews & complaints

ComplaintsBoard
I
2:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allstream Business (formerly Integra Telecom) Service and Billing

After moving locations, we discovered we were being charged for an internet service level that could not be achieved at our location (speed) and Integra refused to offer a more appropriate package. Additionally, we had numerous phone outages which were disruptive to our business. In the final outage, technical service called back 3 hours later (after the phones were back) and when they heard the phones were up asked us what WE did!

Also, be aware that if you have a billing dispute, Integra will make no effort to resolve it with you and will let the late fees rack up. Run away as fast as you can!

Read full review of Allstream Business (formerly Integra Telecom)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
11:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allstream Business (formerly Integra Telecom) Customer service

I had Allstream Services for about 3 years. Their equipment was satisfatory, but their customer service was just non-existent. They have raised my price from $90 to $147 in that time. When I questioned this with their rep. their answer was "because by the terms of the agreement we can" .
I had enough and switched to Bell. I have not seen worse customer service in 20 years in business. My advice is RUN !

Read full review of Allstream Business (formerly Integra Telecom)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:01 pm EST

Allstream Business (formerly Integra Telecom) Scam

We were without service for 2-3 days after we spent $2500 in tv advertising! No one could call us. They were told to enter a mailbox number (a generic mailbox). It wasn't even our mailbox. The company couldn't figure out why it happened. We have spent so many hours calling and complaining about the problems with their service but this one was a big problem that cost us lots of money! we could call out but no one could call us! Customer service was horrible and repair people were stupid! We were told that they checked it out and the phone calls went through? We have emails from people who said they could not get through and the boss of the company was one of them who got the voice mail message. That was when we realized the phone was messed up.

Read full review of Allstream Business (formerly Integra Telecom)
Hide full review

Is Allstream Business (formerly Integra Telecom) legit?

Our verdict: Allstream Business (formerly Integra Telecom) has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Allstream Business (formerly Integra Telecom)'s position as a benchmark of trust and quality within its industry. Users and clients of Allstream Business (formerly Integra Telecom) can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Allstream Business (formerly Integra Telecom) earns 100% level of Trustworthiness

Perfect Trust Endorsement: Allstream Business (formerly Integra Telecom) achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Allstream Business (formerly Integra Telecom). The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 71% of 7 negative reviews, Allstream Business (formerly Integra Telecom) is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Allstream.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allstream.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Allstream Business (formerly Integra Telecom) and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Allstream.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Allstream Business (formerly Integra Telecom).

ComplaintsBoard
B
6:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allstream Business (formerly Integra Telecom) Worst company to work for in Sales

If you are looking for a new outside sales job in the Seattle area and you are thinking about Integra Telecom - run away! Run and keep running to find other options on job posting boards online unless you WANT to go from being successful and feeling confident to having your self esteem plummet. Or, perhaps you LIKE having a job where you will not be paid well, you won't actually SEE the commission levels they dangle in front of you with their little commission calculator during the interview since they will take away 100% of your commission if you need aggressive pricing to win a deal, or when you don't sell more than 1/4 of your quota (& trust me that's common) then you again won't rec'v a penny in commission for all of the sales you DID have. Maybe you want to pay for 50% of your own milage, parking and gas expenses out of your almost empty pockets. It's the sales job for you if you like rarely coming even close to reaching quota on reaching quota no matter how many hours you put in and how good you are. You won't just have competing telecoms but 65+ sales reps working the same already saturated territories then by all means - apply now.

It's the job for you if you want to constantly be put down and essentially called lazy by a narcissitic VP of Sales for one at a monthly kick off mtg - yet see the same handful of shady reps getting all of the leads, gimme's and RFPs and becoming rich while the other 58 out of 65 reps has a 98% turnover because most reps quit or get canned before their 8 month anniversary. If you WANT to have the most a degrading job you will ever regret taking, a job you will grow to hate within 3-4 months after your start date - then what are you waiting for?!

Read full review of Allstream Business (formerly Integra Telecom) and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
sara mills
, US
Dec 07, 2018 12:17 pm EST

I believe I had the wrong individual when filing this review. I would like to formally retract my statements and I apologize to all affected.

S
S
Sara Mangus Jason Mills
, US
Oct 28, 2016 6:41 pm EDT

I thought I would add a public notice for any unsuspecting individuals who are considering employing these individuals.

It has come to my attention that Sara Mangus the Scamming Schizophrenic and Jason Michael Mills the Convicted Sex Offender are departing Portland, Oregon and running away to Los Angeles, San Francisco California to try to escape their past... once again.

(Sara has moved from Pennsylvania to New Mexico to Washington to Oregon trying to hide from her horrid past and escape all the people she's scammed and done wrong in the past.)

Sara Mangus was fired from My Father's Place (Portland, Oregon) after stealing money from the cash register and threatening to physically harm a fellow employee. Jason Michael Mills claimed to be employed by Integra (Vancouver, Washington) but a quick email to their company reveals that he does not work there and hasn't in quite some time.

Sara Mangus has an extensive history of scamming people on the internet and defrauding the government by committing foodstamp fraud. She also has an infamous reputation of cyberbullying people on the Internet, dating back to as early as 2002. She has been convicted of drug dealing and criminal harassment in the past.

I would advice everyone in the Los Angeles, California area to exercise extreme caution when dealing with Sara Mangus or Jason Mills. Both are mentally unstable and have a history of violence, drug use and theft. Beware!

These two scammers are rumored to have moved to the San Francisco Bay area. Most likely Palo Alto/Oakland/Sunnyvale/Pitsburg/San Ramon/Menlo Park

L
L
l9284859594
, CA
Jul 29, 2016 7:31 am EDT

The people employed by this company are unprofessional and rude. They have employed a known sex offender named Jason Michael Mills who just so happens to have married an infamous scam artist and drug user named Sara Mangus, both located in Portland, Oregon. I would recommend that you avoid using this company at all costs. I will retract my statements should they fire this sex offender.

T
T
teespin
, US
Jun 25, 2014 1:32 pm EDT

amen.. i have a handful of jaw dropping stories as a sales rep for integra telecom. they owe me thousands... who wants to take the time to sue for a few thousand dollars? the company and sales management team is a complete joke! lesson learned.

ComplaintsBoard
F
5:13 pm EST

Allstream Business (formerly Integra Telecom) Overcharges

Integra Telecom service charged us for service that we did not have. We upgraded our services from 2 T1s to 3 T1 bundled lines. They charged us for the new bonded 3 T1s and still charged us for the old 2xT1s.

They over charged us for 18 months and during that time they had a sales person review our services as we were considering upgrading to more lines. Because we had a change in our IT staff the contract for the new 3 bonded T1s was not reviewed when the new bonded T1s were put in. After Integra came on site and reviewed our services they never said anything about charging us for the 2 T1s that we had disconnected. They only presented us a quote for more lines on top of the 3 we had plus hid the 2 they were charging us for but did not have. When we brought it to their attention the said it was our fault. When I explained to them that they had done a review of our services and reported it to us they left the no longer connected, but charged for T1s off the quote.

We had an onsite meeting with them to resolve the dispute and they only told us that they would credit us for only 3 months. They could not explain why the lines were kept off the report or why it was not brought to our attention that they were billing us for a service that they knew we were not getting. I had reviewed with the sales person what we had and the sales person just never said a thing about the service we were not getting or the charges associated with it. The new account manager only said that the old sales person should have notified us of the discrepancy, but since she was no long with the company they blamed it all on sales person that left the company.

We were told at that time since our contract was over that they would disconnect the lines as soon as we got replacements. We got replacements and were told that we had a new sales person and they could only turn off the lines after another monthly billing cycle no matter what the negotiating team told us.

This company is not trustable and beware they will pull the wool over your eyes and leave you miserable and pissed. After looking into more complaints about this company my only advice is to stay very clear of this unscrupulous company.

This company will not be in business long if they continue to operate in combative environment with their ever dwindling customer base.

Please pass the fact that there is another dissatisfied ex-Integra customer.

Save yourselves the hassle of a bad company.

Read full review of Allstream Business (formerly Integra Telecom)
Hide full review
ComplaintsBoard
D
12:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allstream Business (formerly Integra Telecom) no service for 2-3 days

we were without service for 2-3 days after we spent $2500 in tv advertising! No one could call us. They were told to enter a mailbox number (a generic mailbox). It wasn't even our mailbox. The company couldn't figure out why it happened. We have spent so many hours calling and complaining about the problems with their service but this one was a big problem that cost us lots of money! we could call out but no one could call us! Customer service was horrible and repair people were stupid! We were told that they checked it out and the phone calls went through? We have emails from people who said they could not get through and the boss of the company was one of them who got the voice mail message. That was when we realized the phone was messed up.

Read full review of Allstream Business (formerly Integra Telecom)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
10:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Allstream Business (formerly Integra Telecom) Mts allstream phone company totally unprofessional & incompetent- THIRD WORLD QUALITY

MTS ALLSTREAM CANADA - SUCKS, POOR SERVICE LEVELS, INCOMPETENT TECHNOLOGY, UNPROFESSIONAL AND CUSTOMER SERVICE HANDICAPPED.

Unfortunately due to reference from a friend I opted for MTS Allstream services along with toll free line for my business.
Ordered two lines in 2009, It took almost two months to connect the line and to make it functional. I resisted my anger due to my friend who was involved in referring this service. Else I would have trashed their service in first place.

Somehow our company used their third rate service for few months with all the trouble, and unreliable service. No matter how many times you call their handicapped customer service, your work doesn;t get coordinated. Seems nothing is in place in their company. Their phone lines are leased from Bell network. They do not have anything of their own.

Finally after getting pissed off with their deteriorated customer service, I planned to cancel one line and decided to move another line to new address so that I can retain my main number till I can switch same number to another service.
But for moving the service to new address it took again 2 months (contrary to their promise of 8 days), starting 2nd week of Dec 2009, the work was partial finished in last week of January 2010.
Even today to get the toll free service and other features back I am still waiting to see any action from their office.
As Allstream moved the line by 26th Jan 2010 ( it was done by Bell) but toll free & other features are not functional till today. Two months of wait for moving line and still do not see anyone in their company to fix the issues.
All that I get to talk to is one different high school drop out girls every 10 minutes and there is not really much of coordination.

Will give up and get rid off their services once my main number is transferred to other reliable and competent service. ( Since I do not want to loose established phone number for my business)

Allstream is a company which cannot be relied for their services, technology or customer service. Keep them out of your premises and save your money, time and mental peace.

By now they should have been out of business, but unfortunately in this country everything works where communication is not important aspect being consumer based economy. These companies take undue advantage of limited competition. All that I would say is that companies like MTS Allstream won;t find place even in third world countries with this kind of service and technology they have.

However they gave me rebate of 150$ when their services were not fully functional for two months when I ordered new lines in 2009. But against this- I lost few thousand dollars in rental and business loss.

STEER CLEAR FROM MTS ALLSTREAM, if you want peace of mind and do not want to ruin your business.

FOR ANY GOOD OR BAD REASON THEY BLAME IT ON BELL. BUT IT IS NOT CUSTOMER'S PROBLEM AS OUR CONTRACT AND PAYMENT IS WITH ALLSTREAM. WHAT THEY DO INTERNALLY WITH BELL TO LEASE THEIR HARDWARE OR MANPOWER OR TECHNOLOGY IS THEIR PROBLEM. IT IS NOT CUSTOMER'S BUSINESS TO LISTEN TO THEIR EXCUSES BASED ON WHATEVER ISSUES THEY HAVE. THEIR JOB IS TO FIX UP THINGS IN STIPULATED TIME. BUT THEY FAIL ALWAYS. TOTAL UNPROFESSIONAL BUNCH OF JOKERS.

MTS ALLSTREAM= BUNCH OF JOKERS=POOR SERVICE=RIPOFF

Read full review of Allstream Business (formerly Integra Telecom) and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
Agile Offices
, CA
Oct 19, 2015 11:55 am EDT

hi, can anyone advise how Allstream has been doing since 2012 to now. Was thinking of getting the service for a business centre in downtown Toronto where there is heavy usage of Internet. Pls advise? thanks

D
D
Don't trust Allstream
Toronto, CA
Feb 01, 2012 5:21 pm EST

I had a similar Allstream experience in August 2011, where they missed the installation date by 4-days, losing me thousands in lost time/business. They further misrepresented their name call display feature which simply won't function on our phone system despite very specific/written ads to the contrary. Finally, they sent me a fixed-fee quote in writing, however after less than 6-months now jacking up the fees significantly, totally inconsistent with their verbal/written price quote.

Some companies are just incompetent, however I have a serious breach of trust concern with core ethics of this company continuing to advertise their call name display feature unsupported by my Allstream service in mid-town Toronto, and so eager to break written price quotes within less than 6-months of installation as if small businesses are too busy/lazy to notice this outright scam.

A
A
Allstream_Small_Biz
Winnipeg, CA
Mar 08, 2010 4:11 pm EST

Hi there -- I work for Allstream Small Business. It’s never good to hear that a customer has had difficulties, and I’m sorry that’s to hear that was the case. I’m not sure if your business is a customer of our division specifically, but I thank you for your feedback in any case as it’s valuable for us to keep making improvements. I assure you that we’re working diligently on making continuous improvements to serve our customers better every day.

As a note regarding our lines, we have our own extensive network coast-to-coast in Canada, but in some cases we must rely on other company’s lines to have a wider reach as do all telecommunications companies. Once again, I’m sorry to hear about the issue and I sincerely wish you the best. If you’d like to follow up please feel free to contact me. I’m on Twitter at twitter.com/asb_mark.

Kind regards,

Mark

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Allstream Business (formerly Integra Telecom) contacts

Website

allstream.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Allstream Business (formerly Integra Telecom)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Allstream Business (formerly Integra Telecom) Customer Service. Initial Allstream Business (formerly Integra Telecom) complaints should be directed to their team directly. You can find contact details for Allstream Business (formerly Integra Telecom) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Allstream Business (formerly Integra Telecom). Discuss the issues you have had with Allstream Business (formerly Integra Telecom) and work with their customer service team to find a resolution.