Complaint Rating:

Company information:
All State
Gaithersburg, Maryland
United States
allstate.com

I WAS GOING TO MAKE A PAYMENT ON LINE THROUGH MY BANK, BUT INSTEAD OF SENDING THE MONEY TO MY CAR PAYMENT I SENT THE MONEY TO ALL STATE. I CALLED ALL STATE 2 DAYS LATER, AND ASKED FOR MY MONEY BACK SINCE MY ALL STATE BILL WASN'T DUE UNTIL OCTOBER AND I HAD TO PAY MY CAR. THE PERSON I SPOKE TO WAS CLEARLY A FOREIGN OPERATOR SINCE HE ASKED ME TO CALL BACK THE NEXT DAY TO TALK TO A STATE OPERATOR. ONCE I GOT CONNECTED TO A LOCAL OPERATOR I WAS TOLD THAT MY MONEY WAS GOING TOWARDS MY EX WIFE POLICY. I AM UTTERLY CONFUSED AS TO HOW THAT COULD OF HAPPENED SINCE I HAVE BEEN DIVORCED FOR MORE THAN 4 YEARS. LUCKILY THE OPERATOR WAS ABLE TO TRACK DOWN THE CHECK THAT WAS GOING TOWARDS ANOTHER POLICY AND CANCELED THE PAYMENT BUT THE WORST PART IS THAT NOBODY AT ALL STATE KNOWS THE REASON TO WHY THAT HAPPENED. I HAVE BEEN WITH ALL STATE FOR ABOUT 8 YEARS AND AM AFRAID THAT I CAN'T TRUST IT ANY LONGER DUE TO WHAT HAS HAPPENED. I NEED TO KNOW WHY IT HAPPENED AND IF I DON'T GET THE APPROPRIATE ANSWERS AND SOLUTION THAN I AM AFRAID TO HAVE TO MAKE THIS ISSUE INTO A LEGAL MATTER.