Absolutely the worst company I have ever had
the displeasure of purchasing from. Purchased a
1000W generator. It failed out of the box.
120VAC output was reading 150VDC, the 12VDC
output was reading 20VDC. No quality control.
Called the service number in City of Industry,
CA was treated like I was bothering them. The
supervisor Kelly was aggressive, curt and
wanted to punish me for calling. She had a bad
attitude from the beginning. She never did
anything she said she would do. Escalated to
Mark (another supervisor) who avoided any
conversation about the poor service. He also
never had Kelly follow through, even though he
said he would. Constantly interrupted me during
our conversation. He made the mistake of
forwarding the derogatory email comments by the
rep Francisco who said: Quote "contact the
customer and get his POP. He keeps emailing me
asking for an update. I told him yesterday that
I would email you and have you work on it." end
quote. (documented email message). I had only
emailed this rep once with the info he
REQUESTED and asked the following day for a
status, and this is how I was treated. Had to
provide the same contact info over and over and
over again. Over 4 times, sent email, they said
they didn't get it. Absolutely incompetent.
When calling tech support, they cant answer
even the most basic questions about their
product. The rep had to put me on hold each
time and go ask somebody. The Owners Manual and
website info conflict. When questioned about
this, they don't know. Owners Manual is a joke
has very limited info, and doesn't have for
example replacement spark plug model/number.
The product is Chinese made JUNK, don't waste
your money. The company they operate under
(dba) is AC Warranty and Service. You will not
find a company that cares less about their
customers. They are unapologetic and don't care
about the problems you have with their product.
Date
15th of May, 2011 by 
28th of Oct, 2011 by 
