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3.7 6 Reviews

All Access Tickets Complaints Summary

4 Resolved
2 Unresolved
Our verdict: With a good resolution rate, All Access Tickets generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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All Access Tickets reviews & complaints 6

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9:46 pm EDT
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All Access Tickets own

I booked a ticket from ECN (ercan airport north cyprus) to islamabad that was connected flight from Sabiha gokçe airport istanbul and this airport dont have transfor desk thats why they did't give me to travel now I want my ticket refund
now I came back from islamabad to north cyprus
I am worker here in north cyprus s o please refund my ticket thanks

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3:07 pm EST
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All Access Tickets Taken for thousands of dollars for super bowl tickets!!!

We purchased super bowl tickets from this unethical company, by way of ticket network, in sept 2014. They kept delaying the pick up date for the tickets, until they finally pushed It back all the way until the day of the game. Now they are telling us they no longer have our tickets because the stadium is oversold and will give us a portion of what we paid for them. Yet they still have tickets available on their websit...but for $9, 000 more than what we paid for them-each ticket! We are out thousands of dollars because of how expensive the flights, hotel and rental car are for the special event. I have never felt so betrayed. Do not buy from this company! I think they wait until the last minute so they can try to get more money for your ticket and then tell you, oops sorry. Devastating...

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anonam
sea, US
Feb 24, 2015 11:46 pm EST

The Washington Attorney Generals office is investigating complaints about All Access Tickets regarding the super bowl ticket buyers. You should contact the AGs office.

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AshleyJanel
Nephi, US
Feb 01, 2015 4:30 pm EST
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I would like to retract my previous post. All Access Tickets did in fact give us a 200% refund. They had mentioned the website only guarantees 125% but they were willing to give me back 200% which is double what I originally paid. I am completely satisfied with the way they handled the situation. This is a stand up company that was willing to go above and beyond to make this right. I feel like the company did what was right to make me happy. Thank you All Access Tickets for making this right.

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AshleyJanel
Nephi, US
Feb 01, 2015 3:13 pm EST
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It was complete bull crap. We bought two tickets from All Access Tickets to go to this dream event. They told us to call to discuss a pickup point for our tickets. We did and they said that the NFL doesn't give tickets until the week of the game, so we would need to call back that week. Once again, we did. They kept pushing back the pick up date until we were already there and then they said to us that the NFL pulled the tickets and did not give them to any broker. They made it seem like it was all the NFL's fault and that they had no control over it. I did not get a 200% refund. I DID get a 125% refund, but big whoop. I missed out on something I had my heart set on and thought I was going to. They did NOT tell us that if we declined the refund that we would get tickets. If that was the case, why on Earth would we have taken the refund? We wanted to go to the Super Bowl. Obviously. Or we wouldn't have spent all our money on it. I think it is complete crap that I didn't get the tickets I paid for. 125% does not make this right. Not even close.

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9:44 pm EDT
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All Access Tickets False advertising / renegation of paid tickets / rude customer service

This company which apparently just opened in 2014 needs to be investigated for False Advertisement and Renegation of Contracted Purchased items. Recently I purchased 4 tickets for an event through www.ticket-omaha.com. I even called the company before ordering them, to ensure they were legit. A guy answered all of my questions and ensured me everything looked good. A few minutes later I recieved a confirmation email confirming the purchase of the tickets, not only from www.ticket-omaha, com but also a PAID receipt from WWW.ALLACCESSTICKETS.COM also confirming the ticket purchase at the agreed upon price. The reason I went with this company instead of through the venue's box office is these tickets were cheaper. There were some inconveniences however, they don't tell you exactly which seats your getting, (ie. Somewhere between Row A-R) and also they promise delivery by a few days before the show, but no tracking number or anything. I figured I could deal with these inconveniences because I felt the price was reasonable and they offer a guarantee. There were significant tickets still available through the box office for this event at the time I bought them through ticket-omaha.com. So I proceed to make plans and promises ect. to family regarding the event we were all very excited to attend. Then two days later I get several emails and phone call from representatives of www.liveshindigs.com informing me the tickets I paid for and bought were no longer available to me, that "the seller decided not to sell them to me." During the two days that elapsed before the ticket purchase and the phone call informing me they were reneging on the contract, all tickets together had sold out for the show. Reps at liveshindigs informed me that WWW.ALLACCESSTICKETS.COM was the seller. So I reached out to them. I was treated harshly and coldly by a man identifying himself as a manager for the organization. They refused to honor the contract, refused to work with me to find a solution, and refused to even apologize. It is my STRONG recommendation that anyone contemplating purchasing tickets from the secondary ticket market steer clear of all of these websites especially WWW.ALLACCESSTICKETS.COM. It appears they started up sometime in early 2014. It's obviously an amateur operation with shady sales tactics, misleading false advertisement, and horrible customer service. They've already racked up a sizable number of complaints from the Better Business Bureau and it's easy to see why. I should have done my research before giving these people my money!

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Is All Access Tickets legit?

Our verdict: Complaints Board has reviewed All Access Tickets and concludes it's largely legitimate, assigning a high trust rating. This suggests that interactions with All Access Tickets's website can generally be considered safe, allowing users to proceed with a degree of confidence. Trust in All Access Tickets's services, but remain informed and cautious.

All Access Tickets earns 73% level of Trustworthiness

High Trust Suggestion: All Access Tickets evaluated with 73% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for All Access Tickets. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Allaccesstickets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allaccesstickets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Allaccesstickets.com you are considering visiting, which is associated with All Access Tickets, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

All Access Tickets's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

However ComplaintsBoard has detected that:

  • Allaccesstickets.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The allaccesstickets.com may offer a niche product or service that is only of interest to a smaller audience.
  • All Access Tickets protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to All Access Tickets. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:56 am EDT
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All Access Tickets All access ticket - 100% fraud

I spent $1, 600 in order to buy 3 tickets for the show on the site and got confirmed order of my payment, then I found a person responsible for my tickets and asked him to get tickets (3) together as there was parents going to show with a child. Bought so called tickets 3 weeks before the show and the only strange thing is that I did not get info about exact seats. they told that upon tickets pick-up you would know the seats. So 3hours before the show begins this manager from this bureau told I have 2 separate seats and only 2 seats. 3 Hours before the show and I placed my order 3 weeks before the show! The most horrible experience I ever had during all the time travelling throughout the world! Elena

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12:09 pm EDT
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All Access Tickets Paid $1339 and got an empty envelope

We purchased 2 tickets to an Austin Mahone Concert taking place on 09/06/14 on the website concertticketcenter.com. We received an email shortly after with a receipt from All Access Tickets. The receipt showed "paid" and the tickets on the receipt were not what was purchased. The receipt listed tickets in rows 1-15 which do not exist at the venue. They had also put "TBD" next to the concert date. Furthermore, the receipt stated the tickets may not be "ready for delivery"until 09/02/14 which is 5 months away and 4 days prior to shipment. I asked to cancel on the same day of purchase when I received that receipt. I spoke with Josh at All Access Tickets. He was very rude, told me I agreed to his terms and conditions at checkout, all sales are final and there are no cancellations. I told him I would file a credit card dispute after which he sent a fed ex tracking number stating the tickets were being shipped. I told him not to ship the tickets to me. He did so anyway. I opened the sealed fed ex package in the presence of witnesses at a law firm. The envelope contained 2 pictures of a movie screen reading enjoy the show. The witness videio taped me opening the sealed intact envelope and pulling out the pictures and showing nothing else was in the envelope.

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JasonBond
Lakeville, US
Oct 01, 2014 3:26 pm EDT
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I find it had to believe anyone got anything close to even average levels of customer service from this scam company called All Access tickets. The customer service boy that I spoke with was incredibly rude not worth talking to. The way this company sells tickets is a scam, I was mislead into overpaying for what I thought was a great seat but turned out to be just average, they rudely pointed out the error on my part and why the ticket I received was correct, but trust me the way they sell their tickets is pretty much a scam.

AVOID this seller at all costs there are plenty of other ticket sales websites that don't try to take advantage of or mislead their customers and then act so childish and rudely when called out about it.

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greg Adam
Nashville, US
Sep 30, 2014 5:06 am EDT

It's so amazing.I must say, I am so impressed with the customer service you and your team has provided me.
The entire process made the purchase of tickets so efficient .

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markandrew
Dallas, US
Sep 05, 2014 8:27 am EDT

The best things about working with All Access Tickets are their ability to adapt to our needs, their social media apps and of course the fast settlement after events. Stable Music and our affiliates look forward to a long future working together.

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antione willis
New York, US
Jun 06, 2014 2:40 am EDT
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We just wanted to thank you and the All Access Tickets team for a great job regarding our recent event in Amsterdam. As you know I spoke to all the other ticket agents prior to speaking to you and I chose you guys because of your personal touch and flexibility. All the way through any problems that did arise we met by the words 'Let me see what I can do for you" and then promptly sorted out. We'll definitely be working with you again and we will gladly recommend you to our friends.Thanks

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robertrenner308
New Vernon, US
May 27, 2014 1:41 am EDT

Best Services, tickets were delivered within three days of purchase as promised. I definitely will make All Access Tickets one of my first sources to check for tickets in the future. Thanks for everything All Access Tickets!

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robertrenner308
New Vernon, US
May 27, 2014 1:22 am EDT

Got tickets from them and excellent seats and excellent price. I could get orchestra center seats at 1/2 price and getting it was amazing experience. Dump ticket master if you want to save money and enjoy from exclusive seats . Representative are very helpful through chat options .Thanks All Access Tickets!

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danielsmith22
Houston, US
Apr 28, 2014 4:17 am EDT
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I have dealt with All Access Tickets on a few occasions and they have always been able to cover my needs. Even after a show I purchased was canceled, they called me before I had even heard the show was canceled. My last transaction really set them apart in my book, I am a unique individual in size, 6'7 400 lbs so many arena seats don't work for me. All Access Tickets were able to accommodate my demands and get me the exact seats I need/want. Don't make the mistake of using another website or brokerage.

ComplaintsBoard
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12:31 am EDT
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All Access Tickets Lost $1,339.96

Purchased 2 row "c" tickets to the 09/06/14 Austin Mahone Concert in Nashville on a site called concertticketcenter.com. The entire amount of $1, 399.96 was immediately placed on my card.

Shortly after, I received a sales receipt from a company called All Access Tickets claiming they were the seller.
Their email address is [protected]@allaccesstickets.com

The tickets were ordered on the website concertticketcenter.com and were purchased for "row c" . Turns out, All Access Tickets was the actual seller. Concert Ticket Center allows them to anonymously post their tickets on their website for sale in exchange for part of the profit. . Turns out Concert Ticket Center is an intermediary site only and takes no responsibility or ownership of anything other than to send you meaningless emails.

Alarms went off when I looked at the sales receipt from All Access Tickets.

Red Flag #1 - The receipt read 2 tickets were purchased in rows 1-15 which do not exist at the venue.
Red Flag #2 - The letters TBD were next to the concert date 09/06/14.
Red Flag #3 - There was a note on the invoice that read "tickets will be READY FOR DELIVERY by 09/02/14" which is 5 months from now and only 4 days prior to the concert date.

I called and voiced my concerns to Josh Greenly of All Access Tickets. In a nutshell, my daughter and I walked right into the Lion's mouth when that box was checked during the checkout process on the website concertticketcenter.com. The one stating we agreed to their very lengthy terms and conditions. I informed him that he charged me for tickets we did not purchase in rows that don't exist for a concert he claims will be for a date that is "to be determined". He was a real smart @$$ and told me there are no cancellations or refunds and it wasn't his problem. Huh?

I informed him to cancel the order and refund my card. He refused. I told him I would file a dispute with my credit card company. He informed me "in writing" if he lost the charge back dispute, he would contact the police and he would "go after" the person who defrauded him - my 14 year old daughter!

Within hours, he claimed he had already shipped the tickets and sent me a fed ex tracking number. I called Fed Ex and they said nothing had been picked up from them and they had only submitted information to created a shipping label.

I informed Josh I knew that they had not shipped and instructed him NOT to ship the tickets. He did so anyway. The fed ex envelope arrived. I took the sealed intact envelope to a law firm and had them witness the state of the package and my opening the envelope because I feared the correct tickets would not be in the envelope or he had just sent me an empty envelope.

Attached is a picture of what I received from All Access Tickets. I have filed a dispute with my bank and all of the documentation surrounding the matter has been turned over to attorneys.

After I left a bad review for All Access Tickets, his attorney (?) sent an email stating he had suffered damages in excess of 1 million dollars in less than a matter of days and if I didn't take down my reviews, he was going to sue me for at least that much. The attorney went on to demand I retract all statements and "apologize" for having made them.

How pathetic is that? I would have expected such from an attorney in the same office building, on the same floor and just a few doors down from All Access Tickets - 9454 Wilshire Blvd, . Beverly Hills, CA 90212.

This"attorney firm" incorporated All Access Tickets on 01/01/14. It's a little confusing because Josh at All Access Tickets proclaims that his business is more than 25 years old and has been operating out of the same building for more than 25 years. On top of that, Josh claims to sell more than one MILLION tickets a year. That's a lot of revenue and taxes!

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Moroccan baby101
, US
Jan 16, 2019 7:35 pm EST

Ma'am was your bank able to refund you? I am going through the same crap with these scammers.

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