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AliExpress Customer Service Phone, Email, Contacts

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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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Newest AliExpress reviews & complaints

ComplaintsBoard
L
8:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress Human Hair Bundles

Order ID: [protected]
Dispute Opened: Feb. 01 2016
I purchased hair from the seller on Ali Express name Emily thru Recool Hair. I paid 167.00 for the bundles. I only was able to wear the bundle one week when the hair started shedding and tangling. I contacted the seller and she told me she could not resolve my issue till later. I then sent feedback of my experience as a 2 rating on her site. Emily then contacted me numerous times asking me to change the rating to a 5 and she would refund me my money back. Yesterday 3/8/2016 I changed the rating after she asked me for my Paypal information and stated she refund my total balance of 167.00 back to me. She lied because she never refunded to me to total balance of 167.00. She only sent me 30.00 back. I want my total refund back to me as she told me she would do after I changed my rating on Ali Express. I am uploading pictures as well as the conversation we both had thru Ali Express with her stated she would refund me my money if I changed my rating.

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Dj2496
, US
Jan 16, 2018 1:17 am EST

Thank you. I wont be ordering from them!

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Daisy_2016
, CN
Mar 15, 2016 9:52 pm EDT

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://activities.aliexpress.com/h5_help_center.php

ComplaintsBoard
B
4:02 am EST

AliExpress don't use this company!

I made an order in early November and it is now March and I still haven't received anything! When I contacted the postal company they said that they could not locate the delivery address and therefore they sent the package back. I immediately contacted AliExpress customer service and they said something that made absolutely no sense. Few weeks later I emailed again and the seller said he did not receive the package back yet. In February I asked for a refund and the seller promised to give my money back. It has now been nearly 3 months since the order was placed and I have received nothing yet! Every time I message I keep getting only excuses! Never again will I order from this site!

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Koala05
, US
Aug 19, 2016 4:57 am EDT

Cgujcyijhg

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Koala05
, US
Aug 18, 2016 6:17 pm EDT

That's why since they can't track international orders that I scam the sellers saying I didn't received the goods but most of the times I receive them. Ahah those sellers are always screwing the buyer so it's my payback

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Daisy_2016
, CN
Mar 15, 2016 9:44 pm EDT

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://activities.aliexpress.com/h5_help_center.php

ComplaintsBoard
O
3:43 am EST

AliExpress totally unhelpful!

I purchased some items from AliExpress in late January and it is now March and my order wasn't shipped so I canceled it. I was expecting to get a refund, but never received my money back. I contacted the seller and he said that my order is on its way. Then I emailed AliExpress customer service and explained the situation. They said that there was nothing they could do. So there is no way to cancel anything if the seller is against it. It's absolutely ridiculous! Why this website even needs this stupid customer service? They are unprofessional and totally unhelpful!

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2:45 am EST

AliExpress absolutely disgusted!

I made an order back in January and received nothing yet so I decided to cancel the order. The seller rejected my cancellation stating it was not a good enough reason. I emailed him again and demanded my money back, he refused. Then I contacted AliExpress customer care and they asked me why was I cancelling my order, and after I explained the reason they said no problem and promised to give me my money back. Yesterday I received a message stating my order was shipped! What? I asked them to cancel it and they never did it even though they promised to help! Absolutely disgusted with this stupid website! Then I told them I was reporting them and they stated they were sorry. Horrible!

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4:04 am EST

AliExpress my horrible experience

This website is absolutely disgusting! Sizes are wrong and quality is horrible. I ordered some items from AliExpress about a month ago. Things I received were absolutely terrible, so I contacted the company and asked for a refund. They said that there will be no refunds and suggested me to reorder. I have been told to reorder and they would give me a discount on my next purchase and will send me the products for free. Seemed like a great deal, but everything they said were lies. I received nothing yet, never got any discounts and now they are ignoring all my messages. Yes, on AliExpress everything depends on the seller, but I'm totally disgusted with the lack of customer support! Buyers be careful!

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K
2:48 am EST

AliExpress scam company!

I've ordered three items from Aliexpress. I received only one item and the quality was way off so I contacted customer service and asked for an exchange. After many exchanges I asked for a refund. The other two items never arrived. Contacted the company many times and was told that items were shipped and to be patient. Later I received a message saying they never received the money and cancelled my order. Liars! I contacted my bank and checked my credit card statement which showed the money has been paid! I wasted my money and received nothing. This company is an absolute scam!

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8:42 am EST

AliExpress big scam!

People beware and don't order anything from this company unless you live in China. The tracking numbers they provide are working only in China, so if you don't receive your items, then they won't give you a refund. When you're going to ask for a refund they will tell you that they have nothing to do with your problem. Since there is no way to prove you haven't received something, they'll just keep your money. These people are running a scam! Don't order, unless you like loosing money. Avoid AliExpress!

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M
8:38 am EST

AliExpress aliexpress is horrible!

As many other people I have believed in aliexpress. When I made an order I thought they were quite reputable. I received a damaged item, immediately contacted the seller who refused to give my money back. So I emailed aliexpress customer service, but they declined to assist, and relied on sellers accusation that I did not provide the photos showing the problem. I was the one who lost money and needed some help, but unfortunately customer care protected the seller. Aliexpress just washed their hands and closed the case. Do not rely on aliexpress, they'll never help.

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Daisy_2016
, CN
Feb 24, 2016 11:52 pm EST

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

ComplaintsBoard
J
4:55 am EST

AliExpress action man clothes

I went to AliExpress and found a seller who had these really cool man clothes. So I ordered an outfit and was very excited about my purchase. But when my order finally arrived and I opened it, I saw something really small! That thieve claims he sells mans clothing, but the outfit I received would barely fit an action man! So I opened a dispute against the seller! AliExpress rep said that there was nothing wrong and that the seller was correct in his sizing! What a joke! Shame on you AliExpress! I was really hoping to get some help, but all they do is protecting a thieve. Avoid this fraudulent website!

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Daisy_2016
, CN
Feb 24, 2016 11:59 pm EST

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?

spm=2114.[protected].1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

ComplaintsBoard
B
7:17 am EST

AliExpress sellers on aliexpress are thieves

I ordered an item that never showed up. I contacted both the seller and AliExpress customer service. The seller admitted that there was probably some kind of postal error and offered me a refund. But later I received a message from him saying that he changed his mind and won't refund me! I asked AliExpress for help many times, but they ignored me and never helped. Better avoid this site, there are many scammers and AliExpress is covering them! They are working together!

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5:58 am EST

AliExpress awful website!

Back in August I ordered an item from AliExpress and never received it. I contacted customer service and was told that it was coming in November. I received a tracking number from the seller, but only later I realised that it was fake. I contacted customer care, but unfortunately they kept siding with the seller despite me pointing out that seller was a thieve. They gave my money to the seller even though I never received what I ordered. It is really sad that AliExpress does not care about the customer. They completely ignore all my complaints. I had provided information and pointed out in detail that even a tracking number was fake. I contacted them many times and received only excuses. Very poor customer service.

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Daisy_2016
, CN
Feb 25, 2016 12:01 am EST

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?

spm=2114.[protected].1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

ComplaintsBoard
N
7:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress clothing orders

I placed 4 orders for clothing through Aliexpress. None were correct. The problem is they ship Asian sizes to u.s.a. orders. From socks to base layer, i could not wear them. Gave them away. Also ordered a simple andriod-base GPS locator. The download never worked. The cost to return all items would cost more than the order itself. I live-chatted w/Aliexpress twice in Jan 2016 to no help. I emailed each company to explain problems. Some say i should know sizes. None gave me refunds. I gave up after 3 weeks. 5th order placed on Dec 18th, came in Feb 1.

I considered joining as an Affiliate also. Iam glad i didnt. I would never order anything from them if your from u.s.a.. Live chats were scripted responses. Disappointing and lost $70 in orders. I feel scamm'd.

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Daisy_2016
, CN
Feb 25, 2016 12:01 am EST

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?

spm=2114.[protected].1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

ComplaintsBoard
O
3:42 pm EST

AliExpress system protecting companies, not a customer

Have 2 complains... One about aliexpress and the other one about alipay.
Aliexpress
I ordered some watches & camera accessories from one company on aliexpress. They did not deliver the things, aliexpress put money back to my alipay account. I wanted to submit feedback about the order and warn potential customers that the company was not able to send me my order. I found out I can not do that because aliexpress canceled my order. Therefore nobody knows that the company was not able to deliver my order. It is important information and as a customer I want to know which companies are trusted and which are not... Is already enough that companies cheat about the ratings of the goods (You can easily find out btw) but when you can not complain about incompetence, it's too much.
Alipay
I got refund to my alipay account as the company I ordered goods from did not deliver it to me. I said to myself "ok, I order it again from another company using the money they are on the accout". What a surprise! No, you can not use your refunded money. You have to let them send you the money to your account. Now they charge $15 to give you back your money so if you're buying something for $15, you don't get the money back because is just enough to pay the fee. Be aware to use alipay because they will not refund full amount and they will not let you to use it!

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eshl
, US
Nov 30, 2017 7:25 am EST

I am facing the same problem with Alipay, They are just scammer. They will keep telling you that it will be fix but it will never reach to the stage of you get back your own money. They will drive you a lengthy long process which ultimately you will still not getting back your own money and it will be forever stay with Alipay. Try to avoid them, they are trying to scam your money and keep in their account. I am sure Alipay has lot of million dollar hiding as unclaimed account which might be in China.

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Daisy_2016
, CN
Feb 03, 2016 12:41 am EST

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

ComplaintsBoard
Y
5:00 am EST

AliExpress horrible service and horrible products!

Aliexpress protects fraudulent sellers! I purchased a necklace, but the one I received was fake and looked nothing like the picture on their website. I took some photos and sent those to AliExpress customer support, but they did nothing to help me. AliExpress gave seller the money because he sent me something! They refused to give my money back. The I contacted the seller directly and he said that there will be no refunds, but he can send me something else as an excuse. I contacted customer support again and they said there is nothing they can do. It's been more that a month since I've put in a refund request. They also said that pictures I've taken are probably fake. I will never use AliExpress again! Its full of scammers and this company actually protects them. I'm disgusted with AliExpress!

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Gruau
, FR
Jun 13, 2016 8:14 am EDT

I wait a refund aliexpress for 45 days now ! the seller is Sasha, the refund is 79, 35 euros .The number order is [protected] .I buy a lot of pieces with aliexpress .Please check why i haven t my refund ! thank s

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Daisy_2016
, CN
Feb 03, 2016 12:41 am EST

Hi there, sorry to hear that.
AliExpress provides 24*7 online support, it's easy to reach:

1.If you are using pc, please use this link:
http://www.aliexpress.com/help/newContactUs.htm?spm=2114.11010108.1000001.16.P5Cox1

2.If you are using cell phone, please use this link:
http://m.aliexpress.com/chooseCustomerService.htm

ComplaintsBoard
M
6:28 am EST

AliExpress stay away

This was the worst online shopping experience! Back in October I ordered a hat from AliExpress. When it was not delivered I tried to contact the seller. The seller assured me my item was already delivered. Then I contacted AliExpress customer service and opened a dispute. They said that my hat was delivered, but then I returned it and received a refund. There are a lot of fraudulent sellers on this website and customer support does nothing to help. I would think twice before buying something there. When there is a problem they don't want to do anything! I'll never order anything from AliExpress again! It is now January and still nothing. I'm very disappointed.

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5:50 am EST

AliExpress total scam!

AliExpress is the worst shopping site ever! They take shipping amount, never send the package and never return money back! Their customer service is useless and pathetic. They do absolutely nothing to help their clients! This site is a scam and people working there are thieves! They are making money thorough the shipping costs which they never spend as they never send the product. You may give them your money, but you will never receive your items. I actually ordered something 5 times and never received anything! AliExpress is a complete scam.

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9:43 am EST

AliExpress poor customer service.

I purchased two items from AliExpress few months ago. Clothes on their website looked great, so I decided to buy two lovely tops. They charged my credit card and sent me a confirmation email, everything seemed fine. But the next day I received another message stating that my order was cancelled for "security reasons". However, the money was still charged from my card. Then I was asked to send a copy of my passport if I wanted to get the order. I tried to send it to them, but it was impossible to upload pictures on their website, that option just was not working. Then I tried to order again and I was told to "send documents" again. I still could not upload any pictures and there was no help or customer service button to be able to even ask for help. AliExpress is the worst service ever! They took my money but no product was delivered.

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Daisy_2016
, CN
Jan 20, 2016 9:02 pm EST

Hi there, sorry to hear that. Their payment support is available 24 hours online or via email:
https://icshall.alipay.com/hall/index.htm

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R
12:39 am EST

AliExpress product not received and unethical behavior

Dear i purchase 2 phones (LG G2) and i got both phones but after 10-12 days both phones have problem i submit evidence to seller but he reply me late and dispute option was closed. seller said me to send back both phones as they dive 01 year warranty i send back phones and seller replace me and give me new tracking No. RF349131702SG now its about 03 months and i didnt receive my order seller said me to wait wait and wait he is not cooperating me Dear what is my fault i send back phones as they give 1 year warranty i trust Ali Express plateform and now no one is helping me i contact to customer care several time please help me Now seller said me that he will do nothing Regards Masood Ur Rehman

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klajdi02
Lushnje, AL
Jul 01, 2016 12:47 am EDT

I have the same problem with the same seller :(

ComplaintsBoard
R
7:58 pm EST

AliExpress alipay.com - fraud, they ask social security number and drivers license so you can buy

Since 1 month "Alixepress.com" to force the use of they payment service "Alipay.com", start a "regulatory requirements" campain forcing all clients that want to buy on the site "Aliexpress.com" to give them your Social Security Number and upload an image of the Drivers License. OMG is like if i go to Walmart and the security person on the door don´t let you get into the store till you give them your SSN and Drivers License! Is hilarious, ask for that so you can buy? If they are not going to give me a credit card or credit, so why the ask for that information? It´s excessive ask for that information so you can buy! And that is not all, now 30 days after no one, chat or mail give and answer. Why they ask for information if they dont even have the personal to deal with all the documents?

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Aaron Hollenbeck
, US
Apr 21, 2019 2:38 am EDT

SSN to buy things on the internet? this is 2019; can it get more rediculous than that? just do 2-step verification or something. we shouldn't need to give out the most private piece of information we have.

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David Schwab
, US
Oct 05, 2017 8:41 pm EDT

Happened to me too awhile ago. No way am I giving that up.

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j-asdf
, US
Mar 26, 2016 3:39 pm EDT

My order just got canceled because I wouldn't provide the same information. Crazy that you can't buy something on the internet without giving someone enough information to steal your identity.

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alksjdfsaldjkfkl
, US
Jan 05, 2016 6:38 pm EST

Same thing here. Not giving out my social either.

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1:15 am EST

AliExpress I have received a poor quality product when I said I wanted to return they are not doing and they had release the money for seller very bad

Order id [protected], dispute case no:[protected] dispute opened on 2nd nov 2015. Once I recieved the product I immediately asked seller that I am not happy with the quality of the product and I wanted to return it but the seller was not agreeing so I raised a dispute and I sent images also put poor quality cannot be seen in pictures you can make out only when you feel and see thats what I am tellingthem they are not agreeing and today they are telling they are settling the money to seller all my time everything went on waste and the product I got also I cannot use I lost my money.

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

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Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.