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Alfred Angelo Complaints - The worst customer service ever...

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Alfred Angelo
Posted: 2008-10-03 by Unhappy Bride  [send email]
The worst customer service ever...
Complaint Rating: 100 % with 2 votes
Company information:
Alfred Angelo Bridal
10515 N. Mopac Expressway
Austin, Texas
United States
Phone: (512) 342-2432
alfredangelostores.com

My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we called and they informed us that they were not able to clean it, so they had ordered a new one. We called back to get an ETA on the new dress. For 3 weeks no one was able to confirm the ETA. We picked out another dress. Now they will not refund our money and don't have a dress for us. I have left messages for the regional manager, Kelly Oliver, all week and have not received a call back.
Comments United States Clothing, Shoes & Acc
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More Alfred Angelo complaints
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Comments

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 98 days ago by   C Orgovan 0 Votes
My daughter and I began looking for her dress in May 2009 she found the one she wanted at Alfred Angelo in Houston off I-10 we ordered her dress in her size with the sales person telling us that the dresw she tried on was stretched out from people trying it on and her dress would fit perfectly since it would be made according to the measurments taken. Since then we have had nothing but problems. The dress has been sent back twice that we know of to be re made...first there were no buttons down the back of the dress and the sales "girl" tried to tell us there were not supposed to even after she " supposedly" pulled out the same dress in a diferent size to check the buttons, another sales lady came over I guess after hearing the conversation, she actully did pull out another dress held it up and said your right it is supposed to have the buttons...in addition it was way to big in the bust...the second time, when the call came that the dress was back about 2-3wks later we we to pick up the dress...as soon as we pulled it out of the bag my daughter noticed there was no lace on the bottom of the dress but did fit perfectly. The sales lady also noticed it also so it was sent back again that was late May, early June the dress was to be in the first of July. It is now August 17th still no dress! My daughter has been told it will be in next week since about Mid July! So now I the mother amnow the contact person as my daughter is quite upset and contemplating finding anotuher dress with another company! When I spoke to a sales lady she went through the notes and stated she saw it has been sent back to be remade "3 times" which I found interesting since we only know of 2 times. I am at this moment waiting for a call from Samantha the store manager to call me as she said on last Wednesday that she would call on Monday morning with the shipping tracking number - stores open at 10am - it is 11:37 and no call yet...each call they ask when is the wedding date...I really don't think that matters... The regional manager I have left messgaes for also is also Kelly Oliver that has been mentioned as not returning calls. HMMM if I was to treat customers in the manner with my job I would not have a job...

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