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The worst customer service ever...
Complaint Rating: 
Company information:
Alfred Angelo Bridal
10515 N. Mopac Expressway
Austin, Texas
United States
Phone: (512) 342-2432
alfredangelostores.com
My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we called and they informed us that they were not able to clean it, so they had ordered a new one. We called back to get an ETA on the new dress. For 3 weeks no one was able to confirm the ETA. We picked out another dress. Now they will not refund our money and don't have a dress for us. I have left messages for the regional manager, Kelly Oliver, all week and have not received a call back.
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Date
82 days ago by 
