Aldi
reviews and complaints

I WAS USING MAXWELL HOUSE COFFEE. I BOUGHT BEAUMONT COFFEE IN TIN. 33.9 OZ CLASSIC ROAST MEDIUM I HAVE NEVER TASTED COFFEE THAT BAD. I ENJOY COFFEE AT IHOP AND SONIC. THEY ONLY HAD 1 BRAND OF COFFEE. I DONT THINK ANYONE THAT BOUGHT IT WOULD EVER BUY IT AGAIN.

Other than the rude customer who broke the line, nothing you complained about is hidden from you. Everyone knows Aldi you have to buy the bags or bring your own, and everyone knows you have to pay a deposit for the carts. If you hate it so much why go there?

As for the customer who broke the line, why didn't YOU confront him? It is not the cashier's place to do so, it is yours.

Can someone please give me banking advice? I posted a question.

Tasha13 what is it like being in prison with all that spare time?

They are supposed to allow you to see the prices as they are rung up. Reach over and turn the thing towards you, and if they object, insist on seeing a manager.

Why do you have to be a jerk when you go there?

Aldi doesn't care what you think. They are a business and do business their way. If you do not like the way they do business, shop elsewhere. As for the credit card being declined, learn to read. There are signs on the front door and in the store as well as at the checkout that plainly state they do not accept credit cards. And one person, 1% isn't much. But Aldi gets more than one customer, and those percents add up.

Good for them for not bowing to pressure. Another thing I love about Aldi is they do not allow customers to wreck their store or abuse their employees.

There is a sign on the door and in the store that plainly says they do not accept credit cards. The reason they are cheap is that they keep their costs down by not supplying bags (which stores pay over a million dollars a year for if they are a big corporation), they do not pay credit card processing fees by not taking cards, they charge a deposit for use of their carts, which is smart, and they make you unload your cart to the belt, also smart.

People complain all the time about how expensive things are, but they never take into account how much it costs to run a business. Aldi also does not allow their customers to abuse their employees, which is another plus in my book. If you want fancy, go elsewhere.

I agree with you, I my Capital One card was denied at Aldi because they won't take it. I had to leave all the groceries there and go to a bank across the street to get a cash advance which was another fee.

I shop in the bayswater victoria aldi store every week and have complained several times to various staff about them leaving unatended with the key in the thing they transport good around the store with as i think it is very dangerous as any child could turn the key and cause damage to themselves or other customers….. on sunday the 4 th of december i had cause to complain again and the lady i complained to to said she had her eye on it all the time and i said the key should be taken out as she could be distracted..

at the time she was on the phone which is a distratction it only needs seconds for a kid to turn the key and operate it anyway she took offence at this and told me to get out of the store and called to the chap on the check out not to serve me so i didn;t argue i went out of the store and left my wife to go through the check out and i waited for her outside but two mins later my wife came out and said that she had taken the trolly and goods off her.

and would not let her go through the check out with them this had nothing to do with my wife so why did she take it out on her for what i said anyway whilst i was outside the store two people spoke to me one said she had no right to speak to me like that as that is not the way to speak to customers and she would not be shopping there again the second couple who had a small child said that there child would have turned the key had it had the chance and they said they would also complain but later as the person in question seemed to be in a foul mood.

and it would have made much differance anyway i feel you should speak to the person at the bayswater store and i think that she should apolagise to me and my wife also i am thinking very seriously of reporting it to the health and saftey people i have not put my name to this for security reasons but the person in question knows who i am and could apolagise to me when i return to the store again as i am not going to stop shopping at aldi as it is a great place to shop i hope some action will be taken in regards to this email.

Okay get a life people. wrote this complaint over a year ago and you are still talking about it. I forgot about this until I got an email saying I got replies.

lowlife 1.
Do you really think parents have time to watch their children? No lunkhead because they are too busy shopping.

lowlife 2
Yeah you are right she cannot apologize if I don't return to the store. However I was asked to leave the store by her and the manager because I called her a b**ch and told her she was ugly. I was angry at that time. They asked me to leave the store. They had no right to kick my wife out of the store and neither of us will be returning. I told my wife if i hear she stepped foot in this store again I will slap and beat her up.

Wow, I can't believe that I wrote this review like a month ago and two ###s replied. First of all do you really think people have time to watch their children? They are busy shopping ### to watch their children you ###.

To ### number 2. I won't be returning to the store, and yeah I have left out my name for safety reasons. My wife won't be returning to this store either because I told her that if she ever stepped foot in this store again I would slap her and beat her.

At our Aldi store we don't usually have unattended children running through the store. Perhaps they should remove the key, but watching our children is really the best thing to do don't you think?

Actually, one of the Aldi's in our area in located in an upper middle class location, and it is always busy with folks from all across the economic spectrum. I love their store, and shop there nearly every week. We use the canned salmon, too, and it is great in recipes. I get their milk, eggs, black olives, bread, rolls, produce, especially the avocados, which are very low priced. I also like the ground chicken, and the sweet Italian sausage, and the turkey burgers. Their cheeses are very good, I always have my cheese drawer full for my family's late night snacks. Their pumpkins at Halloween were the cheapest anywhere, so I was able to get a lot of them. Their cappuccino in French vanilla is very tasty. Their version of Gatorade is pretty good. Their flour tortillas make good burritos or fajitas. I buy their pasta, canned tomatoes, canned black beans, baked beans, and their canned chunky soups are way better than the national brand, in my opinion. Their plastic "solo" cups are cheap enough to keep those around, so I don't have to wash so many glasses. Oh, and the chocolate they get in from Germany and Austria around Easter and Christmas is extremely yummy.

I like to try some of their new products, which aren't always the greatest, but I know that before I buy them, but I have found some new favorites that way, too. If you get a product, they have a double your money back guarantee, so take back the stuff you think is bad.

It is cheap for a reason...

I just came from Aldi's less than 2 hours ago and we bought canned goods there. All are okay. I have seen them just toss the products in the empty shopping cart without care. The next time before the cashier starts checking your groceries tell them that you will inspect your cans for dents and ask them to go replace them while you're bagging your groceries. I've found that letting people know up front that I'm not playing and that I mean business I usually have no problems with anything. I may come off as being a jerk but it's effective for me and it's my money! :)

I agree with the original poster. Just a "tiny" bit of customer service would be appreciated at Aldi, I'm sure.

I went there once and that was it. The store was dirty, crowded and the cashier (not the same one as the OP) was rude. It was worse than Wal-Mart, if you can believe it! That's all it took for me. I have not been back.

Did you report it to management?

Honestly though, Aldi is extremely cheap and you don't necessarily pay for the customer service.

When I'm at a grocery store, I couldn't care less how the cashier acts. They're there to take your money, not entertain you. It's a ### minimum wage job, don't expect premium service. Lower your expectations and you won't be disappointed anymore.

I agree I notice this alot with this meat. My mom has bought me this in the past and throught the full package I can feel some kind of bone while chewing it. I told her to stop buying Aldi lunch meat... btw I LOVE 90% if Aldis products heck 9 times out of 10 there better than any other brand out there but I agree with you on this... as a matter of fact why I looked this up is cause she just bought another packed (and its been a while since I told her to stop buying it she must of forgot and picked one up this week) looked real good to be honest... but yes still I did find bone in my first sandwich! Aldis step up stop this!

Does anyone know anything about a company named The General Advocate Group? They are suppose to be a company that helps people who have been taken by companies who say they have a buyer for your timeshare ...they work on your behalf to get back the money you paid at a cost of 50% to you. You pay the cost only after you receive the money...there is no cost up front and none if they don't get your money back. They have an A- rating with BBB and it says they have only had one complaint against them. I would like to know if anyone else has dealt with them and your response before I commit any further. Thank you.

Exactly what stealth said. Stores DO NOT HAVE to take ANYTHING back. they could very well tell you to bugger off if they so choose. Every store has different conditions on returns. some stores don't do returns at all.. and please for the sake of intelligent brains everywhere.. PLEASE TYPE in some form of legible words. Doesn't even have to be English.. just something that someone somewhere can read..

I love Aldi's don't get me wrong. I was purchasing Pringles chips which are in a round container. The women threw the in my basket and they were most likely all crushed into pieces. They are definitely not careful about be gentle with your food after you buy it they literally throw it in the basket and I have bags. I try not to let things like that bother me. But since it has been mentioned in the comments quite frequently, I thought I would reiterate. It won't stop me from going their. I wonder why they are in such a hurry, It could be management or they don't get paid very much, therefore the employee probably do not care in the least. I don't blame them if that's the case. This store saves me at least half the price if I were to shop at Publix. I have stopped going there altogether. Very happy with most of their products. I am Leary, about the meat. Does anybody know where the meat is raised? I bought 2 pork roasts and they were fine. Thank you Aldi's, so very happy and wish I could buy stock in the Co. It says your privately owned, so I would imagine I cannot buy stock. I would because it's going to be a huge success. Already is., I live in Florida and they just this past year put in 2 stores within 1 mile to the South and 3 miles to the North, Live in Pompano Beach, FL Very happy Patron.

I don't believe you need to be so rude to anyone who has a right to make a complaint, tasha2. And, you told her she was an old fruit and gong to die soon, is a very mean thing to say. What will you think when you go to your next doctor's appointment and he/she says you have cancer? Surely you don't really believe your immature statements. And, where I live, we call women girls all the time. It isn't a plot to destroy your feminist rights.

Well, Tracy, sorry you have MS. Aldi has the bare minimum of everything. You pay a quarter for your cart, which you get back when you return it. You have to either bring your own bags, buy either paper or plastic from them, or just pick up one of those free boxes lying around, or you can just put your stuff into your car without a bag or box. If a cashier makes you feel you are putting her out, ask her to call the manager, and tell him just what happened, and let him know of your physical limitations. The store is wide open and can easily acommodate wheelchairs and scooter chairs; I see them all the time. But, there is no law saying they have to pay for wheelchairs or electric carts for customers. That may be something you have to take up with your insurance company; maybe see if they will cover your getting one. The great prices you get at Aldi more than make up for not having people cater to your every want, in my opinion.

I went to aldis today in coldwater michigan i have M.S and have a hard time using my hands as the MS has taken a toll i struggle walking, the store has no wheel chairs or electric carts so I struggle threw the store to get the cashier who is annoyed by the EBT card i have wont swipe so she is to punch in the numbers then comes the price of the two bags i bought came to 21 cents so i am getting in the change purse to get the 21 cents and the lady says make it faster i am getting 21 pennies in handful so i am counting them and she says make it quicker i say are you serious she says yep we dont take pennies in the sum of 21 cents i say for real and she says yep and takes the change and makes comments that they are on a timer i am asking for the tape to be played to show i wasn't taking a long time and found no reason to be treated like this . then the topper was to have such a hard time finding a number to call or report so i am assuming that the way they treat anyone is just ok.. that saddens me.

Houston, They would have to throw them pretty hard to dent them in that situation. However, why would you throw them out? unless they are leaking they are still perfectly good. SWOLLEN cans are a different matter! Possibly botulism! This is quite rare and a matter of huge concern to any store or producer involved. I have heard of shops that specialize in dented cans and I will buy them whenever I can because they are usually half price or even a flat 10 cents! each. As I said to someone earlier, I did find a website of ALDI's and they responded to my question (after a couple weeks) Sorry I dont remember the address, it was six months ago. Meanwhile, I would be very surprised if the store wouldnt take back the dented cans. P.S. the only downside of dented cans is they may squirt when you open them. Best Wishes.

I'm careful not to purchase any dented cans when I'm shopping. However, since the cashiers just throw the cans into the cart, there is no way to avoid dented cans. I have just thrown the dented cans away; however, there is no savings in doing so. I've found no way to contact Aldi in the U.S., which is also very frustrating. For a few cents more, I will simply shop Kroger for any canned goods or items that are easily damaged.

Pamela, months ago I DID find a complaint website for them and they responded a couple weeks later. I am afraid I dont remember how to reach it! Meanwhile, they finally opened their new store in Delray Beach in a previous Albertson's space. I got a flier/coupon in the mail and I gave it away as I didnt need 30 dollars of groceries to get the $5 discount. Sorry again, I think it had a phone number on it! Opening day didnt have alot of inventory but 5 days later it was better and I was pleased at some of the prices; 249 for a gallon of milk-hope its not an opening special. The canned vegs were all 49cents and Publix is twice that, 11 oz.chips were $1.39? and a lot of the produce was less than Publix/WinnDixie. The pre-packaged chicken was no deal but they had some deals on burger so my initial disappointment changed to optimism. The store is only half the size of the Albertson's and they seem to have one whole row dedicated to snack foods. (one out of five!) What I wanted to tell you was that the mgr and all the staff were extremely courteous and friendly and I was glad I went back the second time! Ah go on- give 'em another shot! Best Wishes, Rob Van

Since I can no longer purchase Lacura face cream at Aldi's, and am unable to reach anyone with questions about it, I don't shop there anymore. I refuse to hand over my hard earned money to a company that will not communicate with me . Don't like their off-brand items anyway.

1.

1. I found a comment e-mail after a 10 minute search. march 8, 2011
2.John &Elaine--I dont know ANY stores that take a check on the first visit. What's wrong with carrying a little CASH with you?
3. Security guards are usually pushy, terse, and guys who got turned down by the Police force. Who else would want to do such a confrontational job? It's the same in the U.S..
4. The cashiers should NOT be throwing bags into carts. Complain to mgmt. and District mgmt as well.

No complaints here. I'm in Arkansas and go to Missouri to shop Aldies. It's about 30miles one way and with todays gas prices, Istill save money. I would really like to see an Aldies in Paragould Ar but don't have a contact number for Aldies to see what it would take for me to open a store here. I don't know if the stores are all company owned or not. Paragould is a town of 22000 and we could really use one.