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4.1 390 Reviews

Alamo Rent A Car Complaints Summary

296 Resolved
94 Unresolved
Our verdict: You can expect a very good level of service from Alamo Rent A Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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8:57 am EST
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Alamo Rent A Car illegal alamo suv caused police to pull me over!

Illegal ALAMO SUV caused Police to pull me over!

Three issues: Filthy vehicles, breach of privacy and illegal cars.

Firstly, the SUV selection I could choose from were all dirty and had litter inside the vehicles. I picked the least nasty one. It had a dirty exterior, french fries under the back seats and used juice bottles under the front seats. It was still better than the others that had cigarette burns in the upholstery and grease and soda smears on the dashboards.

Secondly, in the glovebox was paperwork from the previous renter. All his personal info, how much he paid, etc... that was a shock!

Third, and most egregious, the SUV I drove for 4500 miles had EXPIRED TAGS on the license plate! They expired in November of 2008 and I drove the SUV in January of 2009! I was pulled over by the police and it was truly infuriating. Getting pulled over is always scary, but to find out that it's not your fault and you're PAYING for the privileged to drive an unlicensed vehicle is just unacceptable.

To apologize for their awful and illegal rental, Alamo took a measly $25 off of my bill and offered me a coupon for future use. I haven't accepted the coupon as I'd rather have a full refund.

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12:05 pm EST
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Alamo Rent A Car drop-off scam

Has anyone else seen this Alamo scam? (Ontario, CA airport) You return the rental car a little after 4:30 am- There are a line of cars- everyone is returnining their rental car. There is only an outside booth(everything else is closed)- with no Alamo personnel there or any indication it is "open". Other people returning cars say "there's no one here- you have to leave the keys in the drop box"- Meanwhile many are coming and going, returning their cars, with no representative in sight. You follow the directions on the drop box- leave the keys & contract.
A month later, you receive your credit card statement with a fee for an extra day. When you call them they claim there was a representative there from 4:30 am and that you returned it the following day!
Seems like a lucrative way of getting extra fees! Anyone else seen this?
ps
I'm contesting the credit card charge-

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formershell customer
, US
Mar 29, 2012 12:06 pm EDT

stopped for gasoline, nearly on empty. after waiting in line for an ungodly amount of time at cashier becuase their pumps would not except a debit card. owner did not even recognize me, spend time waiting on a woman who did not understand how the
texas lottery worked and which game she wanted to play. instead of telling her to wait a moment and acknowledge me. after that horrible wait and becoming more and more late for work, which i had had plenty of time to get there before having to wait. then he would not turn pump on for me until. Told hime i was going to fill up, he refused to turn pump on until i told him exactly how much gas i wanted. he became very rude when i told him i could not make a guess. He then gave me back my card and told me he did not want my business, go somewhere else. with gas at his station nearly 20 cents more for 87 grade than any other station, you would have thought that he would be glad to have someone fill up their tank. I am a local person and do not need to be treated like an incomvience. The actual inconvience is that this
owner/person needs to go back to his own country and try to make a living there instead of treating people in the U.S. like were his enemy. I wil never go there again. and will tells others not to also.

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Patricia sobel
, US
May 02, 2014 5:22 pm EDT

Do not use alamo for your car rental in Miami. The crew do not know what they are doing . Beside the terrible service, they gave us a car and we put all our 10 big bags in it after being in the line for 2 hour to manage printing our reservation.so finally we were leaving then for some reason they could not scan our car and we had to go back to CHANGE IT! They were having a terrible attitude towards us, and when we ask for some help with the bags the person who said its the manager called GISELLE, who by the way was extremely rude, pull our bags out the car like almost throwing them on the floor screaming at me and my family. I never saw that kind of behave before. Terrible

Valerie
Valerie
, US
Jul 07, 2008 3:35 am EDT

National/Alamo worst customer service, rudest management. I accidentally missed my turnoff at SFO and wound up in their lot instead of Budget. They wouldn't let me out of the lot because it was against policy. The kid at the booth told me to drive the wrong way down a one way street to get out of the way and wouldn't open the gate for me to leave. He wouldn't get the manager. He then left the booth with his back pack leaving me there. I went to get the manager and he wouldn't open the gate either. I had to get the Budget manager on another floor myself. Ridiculous.

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ray1green
Boca Raton, US
Mar 01, 2011 8:42 pm EST

Got a parking ticket from city of Wilmington. Was in the process of fighting the ticket and if I lost the fight would have paid the $40 fine. Alamo jumped ahead after I even called and explained asking them not to, paid the ticket and then charged me $110 on my credit card. Called them and was hung up on 3 times by a manager named Michael. They are rude and suggested I hire a lawyer. They are not responding to my letters or phone calls. DO NOT USE ALAMO. EVER!
Complete scam artists. Dont be fooled by low rental rates. They will find ways to rip you off and make up fees!

ComplaintsBoard
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4:22 pm EST

Alamo Rent A Car fraud

We rented a car in May of 08 and paid in full. I was charged in July for Transfer Liability Fee and again in October for a parking fee, admin fee and a toll fee. How did they get authorization? Total thieves!

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Mary Kay Frazier
,
May 12, 2008 12:37 pm EDT

Don't rent from Alamo. They'll get you every chance they get. I rented a car from Alamo through Allegiant Air - their website made it easy to add the car on and the price seemed reasonable. Upon picking up the car at the Alamo counter, they asked for an additional $60.00 for "city fees". This made no sense to me, but I paid it and went on. While using the car, we received a parking ticket in the City of Clearwater for $30.00. Upon returning home, we quickly paid the fine. A few weeks later I got a letter in the mail from Alamo saying that they had charged my credit card for $30.00 (even though the ticket had been paid for several weeks ago) and they charged me an additional $25.00 for an administrative fee. So now the parking ticket has costs me $85.00. I can't find anyone in the company who will talk to me about this. I submitted a comment on their website, got a response asking for more information about the dates of our rental, and now they won't respond at all.

We will NEVER rent from Alamo again and I would enocurage everyone to ban them - I think they're a bunch of crooks! How dare they charge my credit card with my authorization.

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CarlosIgnacioC
, CR
Jun 20, 2009 8:00 pm EDT

Alamo: Why are you Charging me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

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1:17 pm EST
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Alamo Rent A Car overcharged

I rented a car from Alamo online for 15 days
I paid in full,
I wasnt late in returning the car, when I took it back I was told nothing more to pay, BUT a day later, I was charged $200
I contacted Alamo Customer Service via their website,
I got a message stating they would repoly in a timely manner (whatever that is ?)
It has goine on for over a month, they havent contacted me, I still havent received any reply about the overcharge or what it was for
I havent received a refund
I left ALL my contact details on my message to them, still no phone calls, no replies
I have never known such poor customer service fropm ANY company and total disregard for customers
I wish I knew who runs this appalling company, I could either email them or call them (even though I'm in the UK now)
I wouldnt use this company EVER again
I work at Heathrow and am in a perfect position to let people know what Alamo is REALLY like
AND how appalling their customer service is
I thought that Car hire companies needed and wanted customers, obviously not in the case of Alamo
I wont recommend to any of my Heathrow collegues, and there are a lot of people working there and an awful lot of passengers pass through here, and I will put the word out about this company
Does anyone know who own/runs/CEO of Al;amo and how to contract them ?

Read full review of Alamo Rent A Car and 2 comments
Update by Derrick
Dec 14, 2008 1:32 pm EST

Reply to Julie (who sent an email, I dont know if you got my reply, but here is the reply to you

Nope really didn't get anywhere with them,

After nearly 2 months I got a reply from them and the offer of a free days rental IF I go to the US, but no refund, no mention of overcharging, they sent me a so called copy of my agreement, but it wasn't my signature, but that meant nothing to them

I have sent them emails and this website and it doesn't mean very much, they just say, there are other people who enjoy their service

When I rent a car now, I check the charges, both before and after, I have a CC that has a small limit I use as well

But there is no point in complaining to their customer services, they really don't care, they are on the minimum wage, why should they put themselves out for anyone, least of all to a customer

They only answer emails after 2-3 weeks, and don't bother calling them, they put you on hold then put the phone down (things aren't much better in the UK either)

I work at Heathrow, and I go out of my way to stop people using Alamo and send them to other companies, anywhere, just so they don't use Alamo (they really need customers, they are a minor operator at Heathrow, I'd like to see them go bust or go even further from Heathrow, they are quite a way off the airport anyway)

Regards

Derrick

Update by Derrick
Nov 11, 2008 2:43 pm EST

I've just found out who owns Alamo car rental

Its a huge corparation, (Republic Industries) its owned by an ex bin man, made good, he's quite a big boy in the rich fellas club (but he dont impress me)Still stands up to pull his pants up and puts em on one leg at a time

His name is H.Wayne Huizenga (ex Dutch immigrant, from way back, commonly known as a clog)

He took over Alamo, and the company makes billions, I guess they do that by ripping the ordinary bloke off,

Does this bloke know how bad his company is and how crappy the customer service from them is ? I doubt it,

The bloke dont associate with ordinary mortals any more

He owns lots of things, football teams, recycling centers, used to own Blockbuster video (they are crap anyway, guess thats why he sold them)

Likes to make it know how he started off with his first truck (but forgets where he came from)

Maybe one of the employees at Republic will read this and pass it on

YOUR CUSTOMER SERVICE AT ALAMO IS CRAP

It surprises me your outfit has got so big with a service like this

But H.Wayne Huizenga it dont matter how big your companies are, you need customers, people like me, do yourself a favour and sort it out

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Francisco esparza
, US
Dec 05, 2018 7:26 pm EST

Day 10 of dicking around with ALAMO CAR RENTAL LAX useless customer service.

Reference Number: [protected]-I am extremely disappointed on the way Alamo has handled my request to retrieve my luggage from one of your car rentals.

First of all, my luggage is not lost, I know exactly where it is: Is in the trunk of the 2018 White Camry that I leased for you on 11/22/2018 – 11/26/2018 timeframe.
...
My only “sin” was to lose the car keys at LEGOLAND located in the following address: 1 Legoland Drive, Carlsbad, CA 92008. I contacted Alamo customer service and they sent a locksmith, “Roadway Auto Towing”. The guy was able to unlock the car, but unable to open the trunk; I had to Uber my way to LAX to catch my flight back to Texas. I had to leave my luggage in the truck at Legoland. The locksmith was very unprofessional and not helpful at all. He damaged the left-hand side back sit while trying to get to the car’s trunk. When he couldn’t get to the trunk, he asked me “what else do you want from me!” on a very threatening way. He even tried to con me with a friend of his: He offered a $200 ride rate to take me and my family to LAX airport. Are your service suppliers authorized to offer these type of rides? The car was taken to San Diego service center, according to the customer service rep. that handled my case.

Now, 10 days later I still have haven’t had my three pieces of luggage and no word from your customer service team. You guys know exactly where the car is! Go get my luggage! My wife have been calling your customer service line daily: Your people are clueless!

Looking at your You have an item number [protected] found on 11/27/2018 at your LAX site under “Luggage” category. Is this my luggage? My wife’s prescription medicine is in one of these suitcases!

This is one of the poorest customers service I have experienced. I will post this issue on Tweeter and get you on BBB. You were pretty fast on charging me $70 for the lost keys, but your respond on getting my stuff back is lacking any type of concern for the customer!

Get back to me ASAP with a response, no phone calls: I need everything in writing!

Francisco Esparza

fesparza2004@yahoo.com

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Francisco esparza
, US
Dec 05, 2018 7:25 pm EST

Confirmation # 1276056992COUNT

Day 10 of dicking around with ALAMO CAR RENTAL LAX useless customer service.

Reference Number: [protected]-I am extremely disappointed on the way Alamo has handled my request to retrieve my luggage from one of your car rentals.

First of all, my luggage is not lost, I know exactly where it is: Is in the trunk of the 2018 White Camry that I leased for you on 11/22/2018 – 11/26/2018 timeframe.
...
My only “sin” was to lose the car keys at LEGOLAND located in the following address: 1 Legoland Drive, Carlsbad, CA 92008. I contacted Alamo customer service and they sent a locksmith, “Roadway Auto Towing”. The guy was able to unlock the car, but unable to open the trunk; I had to Uber my way to LAX to catch my flight back to Texas. I had to leave my luggage in the truck at Legoland. The locksmith was very unprofessional and not helpful at all. He damaged the left-hand side back sit while trying to get to the car’s trunk. When he couldn’t get to the trunk, he asked me “what else do you want from me!” on a very threatening way. He even tried to con me with a friend of his: He offered a $200 ride rate to take me and my family to LAX airport. Are your service suppliers authorized to offer these type of rides? The car was taken to San Diego service center, according to the customer service rep. that handled my case.

Now, 10 days later I still have haven’t had my three pieces of luggage and no word from your customer service team. You guys know exactly where the car is! Go get my luggage! My wife have been calling your customer service line daily: Your people are clueless!

Looking at your You have an item number [protected] found on 11/27/2018 at your LAX site under “Luggage” category. Is this my luggage? My wife’s prescription medicine is in one of these suitcases!

This is one of the poorest customers service I have experienced. I will post this issue on Tweeter and get you on BBB. You were pretty fast on charging me $70 for the lost keys, but your respond on getting my stuff back is lacking any type of concern for the customer!

Get back to me ASAP with a response, no phone calls: I need everything in writing!

Francisco Esparza

fesparza2004@yahoo.com

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7:51 am EDT

Alamo Rent A Car overcharged for gas

I rented a vehicle from the Manchester, New Hampshire branch on Aug 1st. I returned it on Aug 4th in the A.M. A week after returning the vehicle, I see and exorbitant amount of money charged to my card on behalf of Alamo. In calling the customer service line, I am told (with quite a bit of attitude and a complete lack of courtesy)that I returned the vehicle empty, and I was charged for 15 gallons of gas (the vehicle I rented does not have that large of a tank) at over five dollars a gallon. I explained to the woman that I filled the tank the night before. And that the fuel neck attachment had been ripped from the quarter panel of the vehicle which was noticed when I went to fill up, which inidcated prior damage to the vehicle which was apparently not well repaired. (I work for a collision center, I'm quite aware of how these things work) At some point, there make have been a leak if the guage is reading empty. The woman told me I should fax the reciept from the fill up to be reimbursed. In the mean time, I called the Manchester airport to inform them of the extremely dangerous situation of one of thier cars possibly leaking gas. I was treated with disdain and indifference and cut off before I could even warn the gentelmam on the line of the possible danger. If this is how the safety of clients is regarded, I wonder what incentive there is to trust this company. Beyond all of that, I was reimbursed only a partial amount of what I was charged for the gas, which is cleary unwarranted, as I have submitted the proof of my intent to return the vehicle with a full tank. If you look at the milage used while the vehicle was in my possesion, it is quite impossible that I used over a tanks worth of gas. I would very much expect to be refunded the full amount I was erroneously charged as well as expecting a prompt and hopefully much more courteous reply than I have experienced so far in my dealings with this company. I have submitted a complaint via the customer website but will not be surprised if I have to take it further to see any resolution.

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2:33 am EDT
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Alamo Rent A Car never use them

I rented a car by Alamo through a car rental site where my agreement clearly stated that the cost included all the necessary insurance and the first tank of gas. The voucher that I provided upon rental was kept as payment but upon returning the car, the terms of the agreement were dismissed and I was charged $60 for re-filling the gas tank.

Despite indicating the clause on the agreement and refusing to authorize the payment, the Alamo rep proceeded to charge me, said he could do whatever he wanted and then refused to discuss the matter any further, moving on to the next customer and ignoring me.

I will never use Alamo again, this is the second time in a few months that I have either had a problem with my rental, or a complete attitude problem from the representative. Although it may cost me a little more to rent from Dollar, they have always been respectful and helpful and it is well worth the extra money.

As for Alamo, I refuse to pay for rudeness and they can keep their old, haggard cars. Alamo should know that in this day and age where prices are so competitive, one of the key distinguishers is customer service and if this is any example, they'll soon be losing business like crazy.

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Alamo Rent A Car - citation fees I was charged

I rented a car from Alamo in October..Now, all of a sudden I keep getting fees put on my charge card..When I call, I am told they are for tickets I recieved during the week I rented from Alamp...I never recieved any tickets when I was renting thier car and never recieved any notices of tickets..When I call Alamo, They can not geive me any information and...

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1:29 pm EDT

Alamo Rent A Car auto damage claim scam

Watch out for this car rental. I rented a car for one day from this location and was deliever the car where the guy ran around the car and hand me the rental papers and told me "Your good to go" and ran off. Upon returning the car the next day, the girl checking the car in walked directly to the left rear bumper and said there was a scratch on the bumper. She marked the paper and told me to go inside to the office to file a damage report. The representative at the counter said they would check into prior incidents on this car since there was no way this scratch could've happen with me driving home and back. I never recieve a call back. I called twice more to inquire about status and both representative said they would check into the incident and call back. Never happened. I get a letter in the mail indicating the claim against me for the damage. Upon calling their Insurance rep. back they told me the damage was on the right rear bumper. When I ask about prior incidents, she said it was checked already and there was no incident reported. I still have the signed paper by the check in person indicating the left rear bumper scratch. I have requested photos and repair documents from Alamo, but I won't hold my breath on that.

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cnicholi
Woodland, US
Jan 05, 2015 10:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I made a reservation 3 months ago and everything was all paid off. All I have to do is pick it up, But it didn't happened my family and I waited for like an hour. And they told us that they cant help us yet and that there's few people ahead of us. First of all they know my family was on the heat! we could've had het stroke were not from Hawaii, second of all my daughter has asthma and we explained to them 2 or 3 more times. Our request was ignored and they continue to do what they were all doing. This people are inconsiderate and unorganized! people are getting upset! All we hear is just wait! NEVER AGAIN will I ever rent from this Company.. Bad company.

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Beca
Grand Junction, US
Apr 10, 2010 10:25 pm EDT

Yes, just got a letter today saying I owe them $750 for supposed damages to the front bumper. Needless to say, there was none when I returned the car. We rented from Alamo in Kona 3/6/10 till 3/15/10. I thought we had a great price, $215.00 total and even tho the lady at the front counter was very pushy about upgrades and insurance, I politely turned her down. Hell I traveled all day to get there and was exhausted but happy to start my vacation in Hawaii (she wasn't gonna bring me down). The girl that brought us the car even gave us a free upgrade on the car after we turned down the lady at the ticket counter. We were really happy with everything and we did document all scartches and problems with the car. When we returned it the guy said everything looked great. Well I just got a letter today stating all these bogus charges. Its Saturday 4/10 and will not be able to reach them until Monday so I'll be sitting on this all weekend. If anyone has any advise on what to tell them would be helpful. My mother lives in Kona and could go down to get pictures of the car for me becuase I guarentee they never fixed anything. I probably won't check this forum again but my email is queeninga@yahoo.com

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Chad
,
Sep 19, 2008 12:12 am EDT

I rented a car from Alamo from 9/3/08-9/11/08. I had the work experience ever! They are owned by Enterprise but not close to as good! They didn't say anything about checking for damage on the car at all. I drove the car away and when I got to my location I noticed damage to the car and called them. I talked with the manager at the Tampa Florida airport. She said I will not be charged anything. I brought the car back the guy checking it in noted the damage. I went inside the lady said I won't be charged anything. Well now I'm back home in Oregon where I receive a letter today saying there trying to charge me for the damage! I will never rent from Alamo again!

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9:06 pm EDT

Alamo Rent A Car over charge on car rental

I reserved an economy car from the Washington Reagan Airport from March 11 to March 19 for $9.99 per day plus taxes. My RES number is [protected] and contract ID is 7014163. The economy car turned out to be a two door while I needed a four door. The next size up, a compact, was available with a charge of $35 per day. Since it was late and we were all tired I took the compact car. However, I found a much better rate from one of your competitors, Avis, so I returned the car on March 13. The two day charge was $269.62 which works out to be more than $130 per day, which is more than 3 times the $35 per day I was quoted.

According to your early return rental policy, the charge for an early return should only be $15 per day which means I should have been charged $70 + $30 for two days plus taxes, much less than the $269.62. Please credit my debit card which is on file. Needless to say, I will be telling all my family and friends about the extremely high prices you charge and the lousy customer service I've received. I will also be telling eveyone about the low prices I received from Avis and their good customer service.

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9:16 pm EDT

Alamo Rent A Car charges twice for the same thing

Alamo Car Rental (Pittsburgh, PA) is deceitful. After renting a car for period of one week, they charged me with a parking ticket (not once but twice) that I did not see. The original ticket was $16 but Alamo added another $50 service fees. Then, 20 days later, while I paid the first, they charged me again, this time $77. They refuse to acknowledge they are charging twice for the same thing. I’ve tried to call but Alamo’s policy does not give their customers a way to voice their complaints about these things. Currently, I’ve stopped my credit card payment 3 times with the first two rubber stamped by Alamo that “double dipping” for parking tickets (plus extreme fees) is what they do. Don’t rent from Alamo.

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11:55 am EST

Alamo Rent A Car bait and switch and treated poorly

Alamo lied to us and pulled the bait and switch on a recent car rental. Here is the letter that I sent them regarding what happened.

I recently rented a vehicle in Costa Rica from your Liberia location. This was the worst rental experience I have ever had.
I will start off by saying that I made an online reservation for my 4x4 Terios and received a confirmation ( confirmation #[protected]). When I arrived at the location, I was told that they did not have the vehicle I requested, nor did they have any similar vehicles, or other 4x4 vehicles. They gave me the smallest car that they had and said that that was all they could do and they originally said that they were going to charge me the same price for the smaller vehicle. I showed them my reservation form (again) and told them that I had to have a 4x4 for where I was driving and that I wasn't paying the higher price for the smallest car. They finally said that they would drop off the correct vehicle at my hotel that evening. The evening came and went and they didn't show or call. I called them the next morning and went through the same conversation. They said that they still had no vehicles and they weren't sure why nobody called. Then, they said that they had several vehicles coming in and that I should call them that afternoon and request one of them. That afernoon I called and they told me that they had no vehicle for me and that I should talk to the Alamo person that would be at my next hotel from 8:30 am to 4:00 pm (Occidental Grand Papagayo resort) because he had a vehicle for me. I went to the Alamo desk at 2:00 pm that day to find that nobody was there and was told by the hotel staff that the Alamo employee had left early. I immediately called the Liberia location and was told that they would have the employee that works at the Occidental Grand Papagayo drive my vehicle to me in the morning and switch vehicles with me. The next morning I went to the desk at 8:45 am and asked to switch vehicles, but he told me that he didn't drive my vehicle in. He called the Liberia location while I was standing there and told me that there were no vehicles there; however, he would definitely have me by the afternoon. That afternoon I went by the desk again and he told me again that he didn't have my vehicle and he tried to convince me that my small car was adequate for 4 people and all of our luggage and that I didn't need a larger 4x4 vehicle. I thought this was absolutely crazy. The next morning I arrived at the desk again and was told again that he didn't have my vehicle. Finally, that afternoon, they brought the correct vehicle. We missed three days of travel because of the fact that we didn't have a vehicle that we could travel in. I notified the staff of this upon check out, but they didn't seem to care.
Your staff lied to us repeatedly and deceived us and they were unwilling to help us resolve the issue. In the end, I paid the bill for a car that we could not use for 3 days.

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Bastiaan
Fairmont Hot Springs, CA
Aug 26, 2009 3:57 pm EDT

Similar experience with Alamo in Fort Lauderdale in May 2008. Had reserved a compact online. On airport pick-up they claimed no compacts available. Wanted us to pay upgrade to a large SUV or convertible. Insistently declined, and did eventually succeed in getting a small SUV for the same price as the compact. My partner and I are not easily pushed as customers...many people probably would have given in to these tactics. We probably spent 45 minutes late in the evening, after a long day of travel, dealing with this unnecessary situation. Will never rent through Alamo again, and, as I work in the tourism accommodation sector, will advise any clients of this experience.

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Mauricio Mino
,
Apr 21, 2008 9:17 am EDT

I had an aughful experience on early april with alamo. I traveled from Quito, EC to Miami Fl and arrived at the airport offices at 2.00 am. I had pre-payed for 2 standard Size SUV. I was with my family and i had chosen the suvs for the confort and space they represent, not that i have to explain my choices.
I arrived to the alamo offices, and after a 1 hour line, i find out that my cars werent there and that they had not reserved them. I waited for more than an hour and finally they gave two van instead of my suvs. Those cars are unbelievably unconfortable, plus they were completely dirty (abnoxius). They gave me the cars, without having them cleaned nor taken care with small things as water in the windshield wiper tank. Plus, the manager was completely closed minded and with no attitud toward finding a solution what so ever. That night i went to Orlando and it was the worst experience ever.

Im stil waiting for an answer from Alamo.

Mauricio Mino.

Contract Number S00031p3

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12:00 am EST

Alamo Rent A Car rental agreement swap!

Watch out for Alamo Auto Rental on Kauai. Week of Feb 19 - 26, 2008. They run a scam on extended insurance coverage. After the agent asked if I wanted the extended coverage, which I did not, and I initialed the 3 to 4 "I decline" coverage lines, and sign the rental agreement, they quickly swamped forms. I asked to have a copy of what I just signed, the agent refused saying “it’s ok this copy will be on file, please sign this one other form.” I felt the agent was a credible person of a credible company, so I blindly initialed. When I returned the car, I was surprised to learn the last form actually stated I “accept all additional coverage.” I asked to see the manager. The manager was rather harsh in greeting me with “this is your signature, right?” I asked to see my original. They said it was sent to corporate. I asked for their number. They refused to give it to me until I gave them the rental agreement in my hand, which was the version they swap. Therefore, I gave it to them to copy. It was right after they had a copy that I realized they would show this swap agreement as the original. I grabbed the copy, but as soon as I had the copy, the agent loudly said “give us back our original!” At that time I knew it was not a single occurrence and the whole place was in on the scam.

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Alamo Rent A Car - bogus damage!

I have had 2 bad experiences with Alamo regarding damage. The first occurred in W. Palm Beach in the spring of 07 when I rented a car, reported on my way out of the airport that there were scratches, had it the rental agreement initialed by the attendant and proceeded on my way. When I returned to the airport and checked in the car I was accused of...

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Alamo Rent A Car oversells then overcharges!

We arrived on Saturday afternoon at Orlando Airport and had a reservation for a compact car from Alamo Rental Car. The price of the rental was $108.00, I also prepaid for a full tank of gas which for the compact car was $30.00. We were staying at one of the Disney resorts so would not be driving more than about a 100 miles in total, but the $30.00 was worth it to not have to stop and fill up on the way back to the airport. When we got to the area to pick up the car there were about 2 dozen people waiting and there were no compact cars left... a gentleman was directing people to other vehicles and we were told to just take a Chrysler Pacifica and go... we thought wow, what a great rental company..they oversell but don't hold people up because of it. At the Orlando airport when you pickup the vehicle you go through exit stations where they record the license plate of the vehicle and check your paperwork. The gentleman there said not a word and we were on our way.

When we returned the vehicle after only having driven it a grand total of about 80 miles (3/4 tank still full), we were shocked to learn that the prepaid gas cost was $80.00. When I complained to they guy checking in the car he said that that was the cost to fill up a chrysler pacifica. He said to go see the manager in the booth. This guy was really bad (talk about crappy customer service). When I told him that you oversold and GAVE me a larger car and that I would not pay $80.00 for the gas he looked me straight in the face and said "Oh! Yes you will". When I again said I had reserved a compact car not the Pacifica he said "But you enjoyed that Pacifica!". Oh My... are you kidding me - you forced it on me. Then he said you were going to prepay anyway, I said yes but for $30 because that was convenient for me, not $80... I asked for a customer service 800 number and walked away. When I called the 800 number from the airport lounge I found out he gave me a bogus 800 number...

I found the real number myself and even their corporate customer care was unwilling to adjust the prepaid cost...

I eventually resolved it through my credit card company... but I will never rent from Alamo again... what a scam... offer great rates on compacts, oversell and force a larger vehicle on the unsuspecting consumer and then tell them they enjoyed it and would have to pay for it! ARRRGGGHHH!

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Marinus Griesdoorn
,
Oct 17, 2008 10:03 am EDT

People beware. Alamo is a big scam. They will rip you off, one way or another. They stole a $100 from me. Pay a few dollar more and go to another, but professional, company,

Just say no to alamo.

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Concerned Citizen
, US
Apr 23, 2008 2:21 pm EDT

Alamo is great! The customer service is amazing especially at St.Pete/Clearwater Airport. The employees there are so nice and helpfull with anything the customer needs. I seriously recommend PIE Alamo if traveling in the Tampa Bay area.

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12:00 am EST

Alamo Rent A Car charged $100 more than the next guy

I recently took a trip and had a friend do the same trip, while planning, I turned him onto Alamo for our SUV rentals. We both made the reservation, for the exact time because we were on the same flights, staying at the same place. We picked up the cars, IDENTICAL, even same color. Later I learn that he was charged $100.00 less than I even though we had the exact rental pick up and drop off, same car etc. So I call Alamo, and they could care less, even after I turned someone else onto their business, giving them a customer who usually rents through another company.

I find their customer service the worst possible and besides a crabby person on the phone who more or less simply said too bad, even though I was extremely polite and nice on the phone about the issue.

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Alamo Rent A Car rate is crazy changed for changing drop off location

I reserved a car picking up and returning SF airport. However, my flight was changed and I had to change returning to Oakland airport. Charge was changed from original $194.00 to $1229.00. I called Alamo twice, the repersentatives said the charge is Time & Distance, and refused to adjust the rate and refund me. I email to their customer service and was told I will receive a reply in 24 hours but I received nothing.

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Everette A Singleton
,
Dec 11, 2007 5:20 pm EST

I used to work for a car rental co before and believe you me that that don't really care where the car is delivered, because that agency that received the car will just clean it up and rent it out that same night. car rental companies really don't even care what type of car it is as long as the customer is happy. Most companies have gotten ride of the mini compact cars anyway because there too hard to have on location. Even if a company promass a compact car, if they don't have it on hand at the time of the rental they will give you a mid size car, and yes, you guest it most people don't complain about getting a larger car for less money.

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Alamo Rent A Car - alamo early return policy can triple your costs!

Alamo has a clever way to double or triple the bill of unsuspecting customers. Over the web, I arranged to rent a car from Alamo for 5 days and received a special weekly rate of $149. My return plans changed and I had to return the car on the fourth day. I fully expected to pay the entire $149 as I agreed and wasn't looking for a pro-rated charge - in...

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Alamo Rent A Car poor customer service

I booked a car for 2 days and 1 hour online, at 66 dollars. Returned the car on the 2nd day at 11pm. So i returned the car earlier. after 2 days, i see a charge of 174 dollars from Alamo on my credit card bill!

I called the customer service line. Spoke to a representative Anita. Before i could say anything, she started yelling at me for no reason. I keep on repeating myself saying "can you let me speak for 1 second so i can tell you what i need" She does not let me and was continue talking over me. Then she said "if i want to call you a ###, i can call you a ###, nobody tells me how i do my job!" Then i asked to speak to her manager. She told me that i don't get to talk to her manager, and she just hung up on me.

I called back and asked for her Manager. Her manager Jone Hayes says he does not believe that Anita said these things. I said "if you guys record all of the calls, then you can play it back and you will know" he said "no we dont record our calls!" i said " then how can you say you know she didnt say these things".

Anyhow, after all, they still didnt credit back my money, and instead charged me for 3 days! of 90 bucks just because the manager said Anita is his friend?!?!..and don't want to tell me the name of the real manager of Anita. So all this time i was talking to?!?!...who?!?!

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Cynde
,
Mar 11, 2008 4:27 pm EDT

I have heard so many customer service complaints about this company. I will never deal with them again.

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12:00 am EDT

Alamo Rent A Car extremely poor customer service

I rented a van from Alamo at the Boise Airport on September 18 and returned it on September 27. I feel I received extremely poor service from Alamo employees in that office two times.

The first incident was when I picked the car up. I phoned Alamo a few days before my arrival, informed them that we were traveling with two handicapped people who had a wheelchair and a scooter. I asked what type of vehicle would pick us up at the airport - or whether it would be possible to pick up a car right at the airport without taking a shuttle - because it is impossible to get the wheelchair and scooter up the steps of some rental car shuttles. I was told that they did not have any type of accommodations for handicapped travelers and the rentalvan could not be picked up at the airport. She said that one person in our party would have to take the shuttle to pick up the van, and then drive back to the airport to pick up the rest of our party.

At the airport (after 18 hours of travel with no food and no sleep) I waited 45 minutes in 50 degree temperature that I hadn't planned on or dressed for, and pouring rain, before I was picked up. I had to go back into the terminal twice to call and inquire about my pick up, which I was told should be in about 5 minutes. I went back and forth to the phone in the terminal in a wheelchair, whith great difficulty.

When I was finally picked up, it was in a large SUV that would easily have accommodated our entire party, our luggage and mobility equipment but there was no time to go into the terminal and get everyone. When I arrived at the Alamo office, the man there informed me that he had no idea why I wasn't told what type of vehicle we'd be picked up in, or that I could have rented a van from National and picked it up right at the airport. It would have saved me a great deal of time and trouble if I'd been correctly informed when I asked.

The second incident of very poor service was on September 26. My mother was not familiar with automatically locking doors, and she tossed the key to the van onto the car seat and closed the van door. The doors all locked, with the keys, my scooter, my mother's wheelchair, our purses, wallets, cell phone and jackets inside the van.

I have multiple sclerosis and can't walk more than a few steps without assistance. My mother is elderly and has severe arthritis and tremors, and is less mobile than I am. With our limited mobility we could not walk far to look for help. I managed to walk with extreme difficulty to a pay phone, which was out of order. It took about 45 minutes to find a park maintenance worker who let us use his cell phone. At this point my mother and I and two young children had already been outside at the park for about 4 hours.

I informed the man who answered at Alamo that they keys were locked in the van. I told him that we were two handicapped women and two young children; and that my purse and cell phone were in the van so he wouldn't be able to call me back, and that our mobility equipment was also locked in the van. He first told me we would need to come to the airport in a taxi to pick up a spare key. I told him that would be very difficult for us, so he said he would bring a spare key to us. He said he was leaving right away and would be there shortly, we were approximately ten minutes from the airport.

Two hours passed with no one showing up. I tried repeatedly to use a pay phone, which was a very long walking distance for me, considering my limited mobility. We finally found someone who was willing to let us use her cell phone. This time the woman who answered at Alamo informed me that they do not have a spare key to the van at all! She said it was my fault that they keys were locked in the van, that they had called me back and left a message on my cell phone - which I had already informed them was locked in the van - and that was then end of their responsibility as far she she was concerned.

She then asked if I would like to have the number of the locksmith that they use, which I would have to pay for myself. Seeing no other choice, I took the number of the locksmith and called him. He was there in less than ten minutes and had the van open a few minutes later.

I am wondering, first, what would have happened if we had taken a taxi to the Alamo office, as the Alamo employee instructed me to do, only to find out that they do not have a spare key at all? How would we have paid the taxi driver, with my wallet still locked in the van? And second, why didn't the Alamo employee, after promising me that he was on his way to open the van, call the locksmith immediately and send them to help us? He was aware of our situation, which was somewhat desperate and getting worse by the hour, especially as the evening got cooler and we had no jackets. By the time we finally got into the van we had been outside more than 6.5 hours without food or water.

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Stephen G
, US
Mar 09, 2011 7:17 pm EST

I called international reservations to book a car from london airport.was told to book it then it would be cheaper.i ask if the insurance was incl. i was told yes total price would be 606.00 american money. got to airport add. 260.00 was charged for ins. i was told it was inclued was told only if i came there and made res.but i was told to book it on phone and ins. was incl.but they said ins would be 260.00 for 6 days.i had no choice but sign for it.so when i complained to cust.service i was called a lie and said that it was never discussed.they said the conversation i had with agent i never mentioned ins. there you go if you can book with another car rental please do.

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Terry Reece
,
Sep 27, 2007 12:00 am EDT

I recently booked and prepaid a Mustang 6 cylinder car to drive from Orlando to Maimi and was told that I had no choice but to drive a 4 cylinder PT Cruiser which is a very low powered car of poor build. I asked to be given a car of sufficient performance to handle a 250 mile drive on freeways to Maimi but was told it was the 4 cylinder car or nothing. This is fraud to provide an inferior product at the same price as a premium product with no alternative option.

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MikeKramer
, US
Nov 29, 2009 10:22 pm EST

Left my Handi-Capped tag in car upon Rental return Nov3, 2017 at the Kahului Airport. Went to their web site and filled out a Lost Item report. Had one and only one response from a Bianca on Nov 5 at 621pm PST. in their Customer "No Care" Care Dept. She stated that the complaint was forwarded to her for handling. Haven't heard from her since. I e-mailed her back and NO Response! I guess their Care Dept is a Corporate No Care Dept. I am in need of my Handi-cap tag and they won't even respond to my report. How shameful. Michael K. Washington State.

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Felipe Gonzalez
,
Apr 04, 2007 12:00 am EDT

I have rented a car March 25th in Miami Airport for 10 days for $378. Because my trip was shorter than was expected I returned the car in 7 days. What was my surprise when I receive the bill for $528. They explain that "The System" apply a new rate when the car are returned earlier and there is nothing they can do. Very good deal for them: they charge additional $150 and have the car available for other customers. THIS IS AN ABUSE! BE AWARE OF ALAMO BEHAVIOR!

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Xandor Tik'Roth
Eugene, US
Aug 09, 2010 7:48 am EDT

Reed... Thank you. Any changes made to a reservation or a rental agreement could/can/will cause the prices to fluctuate.

There IS, in fact, a legitimate reason that this happens, though. Say, for the sake of argument, that Miami had 20 cars to their name. Now, lets say that they rent out all 20 of those cars, yours being one of them, over the next week. You pick up your car on 3/25 and go on your merry way. Then, 4/1 rolls around and you realize that you no longer need the car.

Here's where the price change comes into play.

The guy that needed the car on 4/4 just got screwed because you returned your car early. Now, because you've returned your car 3 days early, Alamo is going to lose revenue because the guy coming in on 4/4 is probably going to be a little pissed about not having his car available.

So:

Best case scenario, one of those 20 people either cancels their reservation, doesn't show up, or returns their vehicle earlier than they expected to.

Worst case scenario, all 20 people are in to pick up their cars on time, pay their dues, and the guy on 4/4 is now stuck in Miami with no car, and, in all likelihood, really annoyed/pissed because he's not going to be able to make that business meeting/he's got small children with him/whatever and now the Alamo counter associate gets to handle that bundle of joy.

Incidentally, the next time that your rental agency of choice doesn't have your car available, chances are that the worst case scenario happened somewhere along the line.

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CarlosIgnacioC
, CR
Jun 20, 2009 7:49 pm EDT

Alamo: Why Charge me a hidden Fee?

Between May 10th and may 24th, 2017, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

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Reed Fredericks
,
Jul 20, 2007 9:07 pm EDT

Just like any other travel industry company, they will quote the best available price at the time of reservation for the use of service length. When you start changing things - pickup date, return date, return location, rental length, etc. - you should expect a change in the quote. Try changing something on Priceline.com and see how far you'll get. Try changing you hotel stay dates and see if the price will change. If your boss asks you to come in for 8 hours on Saturday, won't ask for overtime?

A little advise, ask the rental agent if there are any restrictions or requirements and read the rental agreement. I've seen the contracts. It's a one-pager. Even if you don't have time to read it at the rental counter, you should be able to read it before you leave the parking lot.

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M. C.
,
May 04, 2007 5:08 pm EDT

There is a person in customer service named Jennifer who claims she is the only Jennifer in customer service at ALAMO. She was aggressive and rude and I would advise anyone renting a car not to use ALAMO. THEY ARE A SCAM! They charged me 180 dollars more than they quoted me. BE ADVISED.

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M. C.
,
May 04, 2007 5:06 pm EDT

I too just received a bill for an alamo rental, I was leaving chicago, IL Thursday 4/26 and returning it Friday evening to Ann Arbor, MI. When I made the reservation I was quoted 16o something which was fine with me. When I received the bill they said that I made the reservation for 3 hours, anyone in the midwest knows that it is physically impossible to make to Ann Arbor MI from Chicago IL in 3 hours. I work in the financial district in Chicago, IL, with some pretty wealthy travel oriented co-workers and clientelle. They/I will never ever ever use ALAMO again and hope that anyone who reads this knows that they are a scam.

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12:00 am EDT

Alamo Rent A Car totally worst car service!

Pick-up car from airport in Las Vegas, rented 7 nites, parked in hotel first two nites. Third day, used car, found had a nail in tire? Don't they check everything on car before renting again? Call Alamo, requested they come to replace with a good tire, they told me we don't do tires?that I support to take it to get it repair. I said, I paid for a good, working car not to take it to have a service. I'm on vacation, spend half day to get repair on tire. I don't think Alamo know how to do business, I paid for a GOOD WORKING CAR, with NO PROBLEMS! If I do have problems, they SHOULD DO ALL TO HELP ASAP. NOT SAY SOMETHING DIFFERENT and Do NOTHING! I don't advice anybody to rent from ALAMO. I WON"T DO ANY BUSINESS WITH ALAMO EVER AGAIN> I ALSO WILL TELL ALL FRIENDS AND CO-WORKERS, ITS MANY IN CORP WORLD .

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alba crdn
, MX
Apr 05, 2010 1:21 pm EDT
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i totally agree with you!

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Alamo Rent A Car contacts

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