Complaint Rating:

Company information:
Akai
India
akai-india.com

Dear Sir,

I have purchased one color television of following specification
Dealer: KCOP Distributors, Pankha Road New Delhi - 45
Bill to: Mrs. Madhvi Tiwari, New Delhi
Make: Akai
Model No: CT-2205
Cost: Rs. 8500
Date of Purchase: 20.08.2007

I have faced the following problems in the system on 12/11/2008
Red Spot on the screen
LED is not working.

I lodge the complaint in Akai Service centre and the service executive visit after 15 days after lodging the complaint and examine the system. the result declared by service executive was:

Picture Tube is faulty. It will be replaced within 12 Days. (After this No response from Akai side.)

Again i am facing no picture problem in the television from 12.04.08. I lodge the complaint on same date. no executive visit to check the television.
Again - again i am calling the customer care but no person is visiting.
On 25th i told the customer care executive to generate the complaint no. he deny the same.
After a long session on telephone, he given me complaint no (Complaint No: 400aa08d251480).

Still no person visited to examin the system till date & time.

I have spend approximate rs. 500 to call the customer care.


Please help me.

Regards


Pawan Tiwari