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I'm living in mumbai. Actually I'm a prepaid customer, my scheme in airtel is Rs 1/min for STD . After my validity is over I reacharged with the same scheme but its was taking Rs 2.40/min
This is what I would like to enquire about and I called Customer care Service. First time I was asked about my problem and they cut the phone. I thought some service problem. Then again I tried . Again they asked about the problem, before I'm repeating the problem they cut the call. After that I releiased that this was not by mistake. they are doing it purposely. Then I again called and they were using abuse words to scold and kept the phone. I dont understand in what way Airtel customer care cares for every customer.
There may be so much frustractions in all jobs that we are working for not only to Customer care.
But this is not the way to use abuse word to treat the customers .
Hope the airtel service will look into it and take the action accordingly
Please dont play with your customers like this

Senthil