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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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7:19 am EST
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Airtel flash messages

i get continues flash messages in my handset from airtel there is only ok button for cheating me when i press a button they cut me Rs. 3 its irritate me when i call customer care she told me sir this is under control of your handset not us i ask her tell me how to stop theses message she told look in setting i ask which settings she told every handset has there own settings my question is if they don't have handset management skill why these are sit there only for making fool to there customers, rally bad service from airtel am not with them so that's why i am going to change my service provider Airtel is bad and cheating me

Here is sample message : Sita ji ke pita ji ka kaya nam tha ans deejaye or jeetiye RS 3 ... press Ok

Read full review of Airtel and 3 comments
Update by harman deep
Dec 19, 2011 11:08 am EST

Thanks for your fast response i ll soon send all the details on given address i hope you resolve my problem as soon as possible.

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Pankaj techie
, US
Aug 11, 2016 4:59 am EDT

*121*5#...call
then reply with option 2 ie airtel now flash service

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Sandra D713
, IN
Sep 24, 2013 9:34 pm EDT

I have the exact same issue. Hundreds of flash messages (internet / phone usage)...every few seconds, making the phone almost unusable! I tend to think that disconnecting the Airtel service is the only option as they clearly haven't managed to fit it. Multiple calls to 121 and still the same issue.

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Naveen123
, IN
Jul 10, 2012 12:35 pm EDT
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Facing the same problem on my mobile. Can you please resolve it as soon as possible .My email id: josyulanaveen@gmail.com

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7:52 am EST
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Airtel landline incoming is not working

i Have Opted Airtel Broadband with fixed landline on 1st december, 2011. and i had an issue with incoming calls from December 7th 2011. i have called the complaints grevience cell on the same issue, With their response of solving the issue with in 16 hours and 42 minutes i have been waiting for the issue to be resolved.
this is been a continuing process every day that i call them regarding the issue and they are postponing the time every day. stating that it is a technical issue.

I have spoke with 11 of the executives till date including 2 of the Senior managers. It is been very difficult to handle the issue to be resolved.

Please help me in resolving the issue.
Hoping i get some help from you.

Thanks,

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8:22 am EST
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Airtel extra deduction of balance

sir my mobile no is [protected], airtel prepaid.my balance has been deducted twice on 9/12/11 Rs.49 for mp3fulsong and for same region on 27/11/11 Rs.20, wheres i hav not requsted for such services.on first deduction, i calld costomer care on 121 he replied that i have given the request, i asked how i have requsted, he told that i can't tell then i asked to take this complain, he refused telling that we are not taking such complain.i left that but again same thing happend and i again ring to 198 and asked for reason this time he told to provide reason by sms but didn't done so.first time i have stopped that service by sms.now what can i do?do i stopped using all services of airtel ?will i get my hard earn money back?is there any action taken against airtel for such harrasment?

thankig u!

Read full review of Airtel and 4 comments
Update by ajay kr singh
Aug 29, 2013 8:21 am EDT

same time write the complain in the link...
http://www.airtel.in/forme/home/needhelp

Update by ajay kr singh
Aug 29, 2013 8:18 am EDT

kohozi... put your complain in complaintsboard.com on ypur login same time mail your problem to airtelpresence@in.airtel.com.hope for the best

Update by ajay kr singh
Jan 25, 2012 4:57 pm EST

for contect to airtel lz mail to airtelpresence@in.airtel.com and send stop to 121 by sms..

Update by ajay kr singh
Jan 25, 2012 4:51 pm EST

you should submit complain against airtel to complaints board.com as well as u contect to airtelpresence.com and wait for action, it is usually solved...

Update by ajay kr singh
Jan 21, 2012 5:49 am EST

thanx for providing such foram and quick action to resolve my complain...thanx again the whole team...

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kohozi
, IN
Apr 13, 2013 7:03 am EDT
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same problem with my airtel number [protected]...i have lost close to the range of 2000rs in less than 3 months, these stupid idiots when u call half the time they cant even speak english and the other half keep on insisting that you have used the said services. it is very annoying but fact still remains, i am a loyal customer of Airtel and just cant move on so in return i learnt to live on. Let them steal from us.
If they receive this complaint or not, it would really make no difference but all i can say is, God bless you all.

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Rebs
, IN
Mar 25, 2013 1:46 am EDT
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It happened to me as well. Airtel Scams.

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bonnysha
, US
Aug 24, 2012 1:46 am EDT

my rs.85 has been deducted for some mp3fulsong and when talking to 3 of your csa i finally got to talk with ur senior and guess what she even cant refund the balance than why d hell you people keep on wasting our balance on top of the wrong balance deduction. Its very annoying to keep calling custamer care for the same damn reasons. Iam too tired of this unknown balance deduction.
Can any responsible person in airtel do anything about it.?

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Vijay Agrawal74
, IN
Jan 25, 2012 4:35 pm EST
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Sir,
I am using airtel prepaid my balance has been deducted twice Rs.55 for mp3fulsong 7/1/2012 and Rs.9 for same reason on 21/1/2012 where i have not requsted for such services.
I called customer care on 121 he replied that i had given the request, but I didn't. How to stop this type of deduction ?
Please help me out.

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3:08 am EST
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Airtel unwanted balance deduction

Sir, i am so disappointed nw with Airtel's service .because they again deduct Rs.24 in three times without any reason saying that i downloaded one of their java games. I dnt knw abt this game and i will not got this also. I have already face d same situation many times before from airtel. Proof for their deduction is shown below

The Last 5 Charges are : 1. Subscription Service_GamesClub-Rs.3.00, 09/12/11, 01:46 AM2. Games_Java Game-Rs.1.00, 08/12/11, 02:38 AM3. Games_Java Game-Rs.22.00, 07/12/11, 10:39 PM

Kindly take a necessary action about dis fraud of Airtel and for the refund of my money also.My mob number is 9995905775Please do the needful at the earliest sir.Vineeth.sg
Trivandrum
Kerala

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4:59 pm EST
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Airtel airtel 3g = huge disappointment ; airtel call centre = insult to injury

Hi,

This is Joy Chakraborty, an Airtel customer for last 5 years in Pune.

Recently I had subscribed to Airtel's 3G service on my new Samsung Galaxy S2 and this mail is to be vent out my frustration on this so called service which I could not enjoy till date.

It has been more than 7 days that I had taken this service and to my utter disappointment and frustration I have not received the 3G speeds and service on my cell for not more than 1 day and even that was not continuous and seamless. All the time on my cell I am just getting the Edge GPRS service with its slow speeds.

A customer who pays for 3G to leverage the benefits of his phone, is rendered so helpless by the lack of service and he still has to pay for the 3G rates at the lower usage limits. WHY is my question, please answer.

Now, please hear the insult to injury here, I have been constantly calling the call center's through 12134 and raising my query, every time I call them the only help they do is to say, " Sir we understand your problem, we have raised your complaint and our backend team will get back to you in 48 hours", It has now been more than 5 days that I am waiting to hear from them and till now NO CALL. WHY is my question!

This is the situation of your 3G service and customer care. If possible please help me even if you do not help me, please do not make false promises to your other customer, I understand that customer are certainly at the lowest level in the value chain of Airtel organisation and my case is certainly making it more and more evident.

I apologise if anything written above is inappropriate, it is just a customer anger on the lack of service it is promised and it pays too, but has not idea why he doesn't get it.

Best Regards,
Joy Chakraborty

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Update by Joy1
Dec 11, 2011 7:41 am EST

Thanks for the response, I have sent you my contact details on the mail id provided above. Waiting for some action now.

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5:44 pm EST
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Airtel airtel billing discrepancy on my mobile number [protected]

Dear Customer care,

Subject: Airtel billing discrepancy on my mobile number [protected].

I need my 4 month payment details for my post-paid number [protected] as I see, in a month multiple SI are being send on my 2 credit cards & the amount are getting debited from them(CitiBank & SBI card).
Also, there is discrepancy in the payment getting displayed in my airtel account & my credit card bills!

Following are the discrepancy:-
Bill payment for SEP11 :-
Airtel Bill for period: 20/07/11 - 19/08/11; Due Date: 08/09/11; Amount: 487.98/-

Payments done in Sep11:-
1) Debit on my Citibank Card Number ************8016 via SI
Date: 03/09/11; Transaction ID: [protected]; AIRTEL - BAA/C NO. [protected]; Amount: 487.98 Dr

2) Payment - Bill Desk NET Banking; Date: 05/09/2011; Payment: 487.98

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Ilavenil
, IN
Oct 30, 2010 6:08 am EDT
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I bought a new airtel postpaid card on last week. They are forcing me to pay 500 as a deposit amount for that they are telling some reasons. I agree to pay the advance amount. But before that they cut my outgoing call. I can't able to call to the customer care itself. They are not responding and not even my problem yet cleared.,

Thanks & Regards,
R.Ilavenil
[protected]

venil_cena@yahoo.co.in

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Dhirendra dubey
, IN
Dec 10, 2009 2:03 am EST

Last 20 months i am using airtel postpaid connection [protected], dhirendra dubey 127/482, w1 saket nager kanpur, u.p. From day one i am facing problem of call drop and weak network . puting number of complants i am not getting any solution.
DHIRENDRA DUBEY

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suresh kumar
,
Apr 19, 2008 11:32 pm EDT

The companys custmer care is no attending to my problems. Isnstead of solving my problem of over bill they are showing rude behavior.

Suresh kumar
+[protected]

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kailash pandey
,
Jul 26, 2007 12:00 am EDT

I met a sales executive named Venu in my office DNETS, VTP, Electronic city, Bangalore. He provided me with a Airtel No. after submitting the documents and making a cash payment of Rs. 300. Till date the No. is not activated. The SIM is lying with me and I think that Airtel sells there SIM for which they do so many documentation & verification but, finally leave it without any care for the customer's money and there own name.

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kamlesh kumar dewangan
,
May 24, 2007 12:00 am EDT

I was an Airtel Pre-paid user. But four days before applied for airtel postpaid connection I submitted all the necessary document and caution money of 500 rs., but still i don't get connection. They are delaying unnecessary. I think airtel have worst customer care service.

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Vviswam
,
Feb 25, 2007 12:00 am EST

Airtel customer care is one of the worst service. After i close my service also they deducted amount 3 months... they mis used my ECS declaration. I've given so many complaints... reminders... they never allowed me to talk to higher management... just robbing the customers.

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Airtel Presence
, IN
Dec 10, 2013 5:36 am EST

Namaste Ms. Arora

This is with reference to your post dated 06 December 2013.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Dec 08, 2013 1:11 am EST

Namaste Ms. Arora,

This is with reference to your post dated 06 December 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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shivani arora
, IN
Dec 06, 2013 3:45 am EST

sir/mam
i hv a airtel postpaid connection which bill plan is
125inr per month i use this no for last 8 to ten years
i paid my bill on time bt air tel provide a internet connection
and send me the bill of 3265 .plz adjust the excess payment
otherwise i will not pay the bill

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Airtel Presence
, IN
Jul 21, 2013 9:34 am EDT

Namaste Mr. Llavenil,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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7:45 am EST
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Airtel fake billing

i would like to resolve this soon.

I am getting call from the airtel. that fellow name is kumar. he is used to call me from this no [protected] telling that there is a due in your postpaid bill. you are using the no, that had taken in the name of srikanth (i dont know who is he) if u dont pay d bill i will fail a 420 case against you.

firstly i dont know who is srikanth and i dint use any postpaid no till now. i am using idea from long time its prepaid. i had taken one new no recently its also prepaid this is docomo, for this number he is calling.

if someone is taken a no in his id proof, he is responsible for that. i dont know why he is calling me and telling me to pay the bill and if not he would fail 420 case against me. he is disturbing my work by calling.

i would like to resolve this soon.

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anandh123
, IN
Jul 24, 2009 4:52 am EDT

FROM

N.KUMAR
#46, K.B.DASAN ROAD,
TEYNAMPET, CHENNAI-18
TEL NUMBER : 044-[protected]
ACCOUNT NUMER : [protected]

TO
THE OFFICER

sir

I TOOK AIRTEL (TARIFF PLAN:-STD PCO PLAN (NEW) CONNECTION 2 YRS BACK .I WAS DEACTIVATE THE CONECCTION 6 MONTHS BEFORE.
NOW I WANT TO RE-ACTIVATE THE SAME NUMBER. SO I REQUEST TO RE-ACTIVATE THE SAME NUMBER IN AIRTEL CUSTOMER CARE.THE REQUEST (#[protected]).
AFTER 2 DAYS ONE CUTOMERCARE EXECUTIVE(MR.G.M.ANSARI PH-[protected]) CALLED ME ON 14/07/09 & HE TOLD YOU HAVE TO PAY RS.450/= BALANCE FOR REACTIVATE THE SAME NUMBER. THEN I SAID COME AND COLLECT THE MONEY PLEASE REACTIVATE THE SAME NUMBER AS SOON AS POSSIBLE .THEN HE CAME AND COLLECT THE MONEY&HE GIVEN ONE RECEIPT .THEN HE SAID WITH IN 2 DAY THE SAME LINE WILL BE REACTIVATE .THEN I WAIT WAIT FOR 4 DAYS …AGAIN I CALLED AIRTEL CUSTOMER CARE THEY SAID WITH IN 7 DAYS ONLY IT WILL BE ACTIVATE .THEN I SPOKE TO TEAM LEADER SHE TOOK THE COMPLAINT REGARDING MR. ANSARI(CUSTOMER CARE EXECUTIVE)SAID AND SHE ALSO SAID WITH IN 24/07/09TH THE LINE WILL BE ACTIVATE .SO I WAIT FO 10 DAY’S(15/07/09 TO 24/07/09) STILL THE LINE IS NOT ACTIVATE .(COMPLAIT # [protected]) SO IAM VERY UNHAPPY WITH AIRTEL SERVICES.I WANT TO TAKE FURTHER ACTIONS THROUGH APPILATE AUTHORITY.I HAVE PROOF FOR THIS ISSUE.SO PLEASE KINDLY DO MY NEEDFULL.

THANKING YOU,

REGARDING
N.KUMAR
PH-[protected]

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rverma
, US
Mar 11, 2010 5:00 am EST

I RECHARGED 50 RS. ON 10.3.2010, THAT WAS AN OFFER, IN THAT OFFER RECHARGE WITH 50 RS TODAY and WILL GET about 65 RS AS TALKTIME. MY MOBILE NO. IS [protected]. But to my shocker I got only rupees 1 recharge. The airtel retailer mentioned me that this offer is for some free calls. Please note that I am feeling cheated by this as I came to know about this offer from *121*1# and accordingly recharged. Request you to please have the recharge of 65 talktime as proposed immediately to my number.

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vikas sinha
, IN
Aug 05, 2011 11:06 pm EDT

I RECHARGED 50 RS. ON 06.08.2011, MY MBILE NO. IS [protected]. But to my shocker I got no talktime. Please note that I am feeling cheateded.
i don't know the mumbai recharge plan . so you can avoid the recharge, but i got the messege recharge successful but i didn;t get the single rupee .
do some action on it, rechare my cell no with that amount on main balance, or return back my money .
vikas sinha

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5:34 pm EST
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Airtel worst service, followup and escalation management

I have extreme bad experience with Airtel recently
I had a land line and broadband connection from Airtel. I requested for shifting the equipment and fixing it to the new place I moved into in Oct l2011
Airtel team confirmed 26th Oct to be the day they would close this. Since then I have been receiving calls from Airtel asking me for appoint ment to fix the same however no one turns up. There are calls from some Airtel teams to me saying that they are not getting permission to set up the new connection in the new buliding which is a story created by Airtel field services team as there are lot of families in the same building with Airtel landline and net enabled in the same building.
Every time there is someone who calls says the same story. When I have enquired who the person is stopping you in fixing the same they dont have any answwr
Overall when I call up customer service the escalation time is 15 -20 mins wait time. Complaints are not registered on request. Assurances are made by Airtels so called escalation handling managers but no point.

Airtel has no value for its customers. I have names and numbers of all people who have assured me of fixing the problem but in vain.

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10:26 pm EST
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Airtel money not refunded

Hi, Airtel call home never refunded us back the money even afetr several mails and calls. Whats hould we do about it? Now we do not have any means to contact them.

Raj

Read full review of Airtel and 5 comments
Update by raj_air
Dec 05, 2011 6:00 pm EST

What is it going to take to get this thing moving? Its really annoying now.
Raj

Update by raj_air
Dec 02, 2011 7:16 pm EST

Hi Deepak,

Is someone going to work in this complaint? Is there any other way to contact you folks? NO one ssems to be replying.
Raj

Update by raj_air
Dec 01, 2011 4:38 pm EST

Hi Deepak,
What are we supposed to do now?

Raj

Update by raj_air
Nov 30, 2011 7:51 pm EST

Hello Deepak,
Can you please let me know if you got my message and what are the next steps?thanks.
Raj

Update by raj_air
Nov 29, 2011 4:31 pm EST

Hello Deepak,
Thank you so much for your help. I have written to you all the details in the email. Kindly let me know when will I get my money back. Thanks.

Raj

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PKSS
, US
Jul 21, 2012 3:53 pm EDT
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Unbelievable. A company like Airtel is holding our money for over a year and no response from them. We may have to contact AG in our state.

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Deepak Kapur
, US
Jul 21, 2012 1:29 pm EDT

I have the same problem. I have written many letters to their NYC headquarters, not to mention numerous emails. No response. No money.
Should we write letters to AG, NY?

Deepak Kapur

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PKSS
, US
May 18, 2012 7:28 am EDT
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I agree with Raj as well. I have not received my refund also.

Pramod

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Fair Service
Miami, US
Feb 03, 2012 2:30 am EST

Same situation here. No refund. No reply to emails.

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passion14
Jersey City, US
Dec 20, 2011 6:16 pm EST

I agree with Raj, even I have not received my money back and now I don't see any phone number where I can call and ask for a refund. These people are never gonna change their attitude towards customer.

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1:38 pm EST
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Airtel stop service

I want to stop my service at Airtel Mobile for the No. [protected]. But, the company is not allowing me for the same.

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Samrat Yadav
, IN
Nov 15, 2011 12:41 pm EST

I am a very loyal Airtel Customer for the last 7-8 years.

I use their mobile connections, DSLs, and Telephone lines. All put together my monthly billing with Airtel is around Rs.[protected].

Being a business owner I travel overseas pretty often. Everytime I activate International Roaming with Data barred and have not had an issue with their billing. My monthly cellphone bill is always under Rs.2000.

I travelled to Dubai, UAE from Oct 1 - Oct 19th, 2011 and when I received my bill on 21st October, I was shocked to see that the total charges were around Rs.5000. I was 100% sure that this was not possible since I keep a track of ALL calls received and made on International Roaming.

I very categorically remembered that I had made just 2 calls (one local with Dubai and one to my father in India). I had received 2 calls. Unfortunately, oth of them were wrong numbers :(.

So I filed a complaint with Airtel. The complaint number was [protected] and I was promised a resolution by the coming Tuesday. On Monday evening I received a call from an Airtel executive asking about my issue. And to my surprise his first question was

"Sir, aap kitna pay karna chahte hain." As if they are trying to do a settlement. I told him very clearly that I will surely pay for all the calls that I have made and received irrespective of their amounts. But I will not pay a cent for anything which I have not done. So the question of settlement does not arise. To this he said that he would then need to talk his "seniors" on the issue and revert back to me. After that there was no call. I received 2 SMS alerts mentioning that Airtel was trying to call me from a particular number and that they would call back again. I tried calling back the number that was given in the SMS but it seemed to be call out number only.

After a few days I called up Customer Service to enquire about the status and to my surprise the case was closed as all call charges were found to be valid and since I was not contactable.

As can be seen from the attached call log (actual number hidden due to privacy concerns), calls received from 112 are all crap. What kind of a number is 112. The outgoing call log also indicates calls made to [protected], which is the number for retrieving voice mails. FIrst, nobody's a fool to retrieve voice mails when on International Roaming. Secondly, if at all I were to call voice mail service the call would surely last longer than shown in the call log. I won't be calling for 5 seconds and then dialling again after a few seconds for 5 seconds.

All this surely seems to be an error in billing and that is being covered up by saying that all charges are valid and that I am not contactable.

So my sincere suggestion to all Airtel Users. DO NOT USE AIRTEL CELLPHONES ON INTERNATIONAL ROAMING. ITS A BLOODY RIPOFF.

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5:01 pm EST
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Airtel dnd

its complaint about dnd on mobile number [protected]... without permission
please remove it before i take strict actions towards the company..

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Update by guneet kaur
Nov 11, 2011 5:03 pm EST

nikami company 24 hours sarriyaan schemes naal pakandi hai...

nikameo sharam karo..

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V.B.Kiran Kumar
, IN
Aug 03, 2011 8:55 am EDT

I have registered for DND in the fully blocked category on 10th of May. Stil I m getting msgs and deducting balance from my account, i nevered registered for any advertisements, unnecessarily this airtel providers deducting my balace from my account without my knowledge, this is a big harassment.My DND registration number is S1045811327

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somnath basu
, IN
Aug 22, 2011 4:02 pm EDT

I have a horrible experince with the DND service from airtel. I have raised two complaints but none were subjected. The customer care always lies that promo messages will be stopped on the phone. I am getting a promo message every 4- 5 min even in the midnight. some ex are TD-SNAPDEAL, DM-PROPERTY, LM-BOP, DM-BPTP GGN, DM-BHUMIEST. tHESE ARE FEW EXAMPLES. I CANNOT UNDERSTAND HOW TO BEAR THE PAIN. PLEASE HELP ME IN THIS!

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ashiva9989
, IN
Oct 30, 2011 6:32 pm EDT

I AM NOT RECIEVING MESSEGES FROM ONLINE GORUPS, ex:WAY2SMS, 160BY2 etc...
I TAUGHT ABOUT THIS PROBLEM SO MANY TIMES .BUT NO ONE SOLVE MY PROBLEM.IAM FACING THIS PROBLEM SINCE 2 MONTHS PLEASE PLEASE SOLVE MY PROBLEM.
I HAVE ALREADY SENT MESSAGE TO STOP DND TO 1909 AND 121 THEY HAVE NOT DE ACTIVATE SERVICE.ALSO I CALL TO 1909
MY DETAILS ARE ABOVE
MY NAME IS SHIVAKUMAR
MOBILE NO:[protected]
MY REFERENCE NO.RDDRG41027630
MY EMAIL: ashiva9989@gmail.com
PLEASE PLEASE SOLVE MY PROBLEM as soon as possible SIR/MADUM.
THANKING YOU.

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DineshAujla
, IN
Sep 02, 2011 8:44 am EDT

Haha... Airtel Sucks & what used to be a world class Service Provider has become the most Third Grade Company Now...

Mr. AirTel Representative.. You should be the one who should leave his number. You want customers to publish their contact number so that you can ADD it in few more SPAM databases... You are the ones selling the Personal Information to different marketing leeches...

Heed my Advice and correct your Treachery and Bad Practices.. Otherwise you are destined for Doom.. Pathetic Company.

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Airtel after advance payment air tel demanding more

I have two airtel connection in Indore one is 0731+4035063 i have paide 3849/- Rs.by receipt no. 357330, dt.1/7/11 in advance f0r 5 months payment for un limited internet use and 1 month extended free internet rent there for for 6 month, but from 1 st month i am receiving bill to pay more amount, even i have made 2 complaints, but my airtel land line phone is also disconnected, i cant make call from 3 months my complaint no. is 2331858 and 4925794, all resposible oficer of airtell told me we are solving your problem but they are not doing same, they are avoiding to solve my problem because they know they have my advance payment i cant do any thing.
another my new internet connection with tel. phone conection having account no. [protected], in this bill of airtel have Added 250 Rs. instalatin charges which i have paid in advance to airtell by receipt no. 8014, some gaurav of airtel having cell no. [protected] have given me this receipt.

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Airtel worst service of airtel

I think the below mails which I send to Airtel are enough to explain the complaints,

---------- Forwarded message ----------
From: soji cyriac
Date: Mon, Nov 7, 2011 at 2:16 PM
Subject: Airtel Number - [protected], perfect example for the worst service from Airtel, hope you will consider this e mail
To: [protected]@airtel.in, s.[protected]@bharti.in, nodal.[protected]@airtel.in, appellate.[protected]@airtel.in

Dear Sirs,

Please go through the below mails to get an idea my complaint (ref number - 205436 ).

Till date Airtel is unable to solve this issue ( I registered this complaint on 6th July 2010) and i'm getting lot of calls from Airtel. I am surprised with the servicing quality of Airtel - even you are unable to process a simple request.

I'm frequently getting calls from Airtel from 6th of July (Numbers are - [protected], [protected], [protected] ) asking about the issue and after explaining everything in detail also you are unable to solve this issue.

6th of July onwards my account is suspended (Please check the conversation I had with your executive on the same day to know the commitment she made). But still I'm getting call to pay my bill. I made all payments till July and i don't have any idea for what you are charging - even i'm not getting bills.

last week i got the information that you are unable to shift my account because of feasibility problems. But till date no service engineers from your side visited my home to check the same and after 3 months only you are providing me this reason.

I'm requesting you to check my conversations with your executives reg this complaint - i trust that you are recording the same. I made all these from my mobile phone number [protected].

I received acknowledgement mail from Airtel after sending my mail dated 1st August, 2010 @ 5:46 PM. But there is no reply for these mail also.

So, i'm again requesting you to do the needful to solve this issue (I already purchased another broad band connection, so I do not want to continue with Airtel)

Hope some action will take place after this mail.

Regards,

SOJI CYRIAC
[protected]

---------- Forwarded message ----------

Date: Mon, Aug 1, 2011 at 5:46 PM
Subject: reg: fed up with the WORST service from AIRTEL Customer care (Copying this mail to Mr. Pawan trivedi & Mr. Manish Singhai to get a clear understanding about your customer care service)
To: [protected]@airtel.in, nodal.[protected]@airtel.in, appellate.[protected]@airtel.in

Dear Sir/Madame,

This is in relation with my Airtel Landline Number - [protected] and Complaint reference number 205436.

One month back i requested for shifting the instrumet to my new house. That time one lady attended and committed that within 20 days airtel will do re installation, this delay is due to technical up gradation. i accepted that and after 20 days also there was no informations from Airtel.
Last week again i tried - one Mr. Ganesh attended the call he committed that airtel service engineer will come within 24 hours. I waited for three 24 hours, after 72 hours i called customer care again. In customer care, after telling the reason they are simply disconnecting the call. In my third attempt one "Manager" (he introduced himself like that, i think his name is Mr. Vivek) attended and i informed him to cancel my connection. He committed that he will do the same and i will get a call back from Airtel before today 12 PM, because his colleague was not in seat.

Again Today 05:11 PM i tried to contact customer care. But the same thing happend. After hearing the complaint they simply disconnected the call.
(You can check all the calls I made to Airtel customer care and please evaluate the respect they are giving to their commitment.I believe that you are recording all these calls for future reference.)

Now i want to cancel my Airtel Broadband connection, because of the poor service. As i'm unable to talk to your customer care executive, please consider this as my confirmed request for cancellation. Please provide me the cancellation request number via return mail and you can come and collect the instrument. If i'm correct, there is no pending payment from my side.

As i'm going to apply for another service provider's broad band connection, i won't be ready to continue with Airtel.

NB: Copying this mail to Mr. Pawan trivedi & Mr. Manish Singhai to get a clear understanding about your customer care service

Regards,

SOJI CYRIAC

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Airtel deducting rs.5 (five) everyday for the service I do not know

From october 29th 2011 rupees five is being deducted from my account by the service provider. I contacted customer care executive by dialing 121. they told me that mobile office has been activated so i'll have to dial *567*2# to disconnect from the service. I dialled but then also the money was deducted simultaneously. I again contacted customer care executive having the same reply. now, from last three days when I'm daililg 121 to connect customer care executive the call is directly diverted to *121# with no response and fiftey paise is deducted every time. today ruppess forty has been deducted from my account and when I treid to call 121 same diverted response was found. I'Ve never asked for such service which I'Ve been charged for. please help.

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Airtel address proof submission and activation

I have submitted my documents for airtel money and paid Rs. 75 for airtel money activation by 17/10/2011 1:30 PM with silverline networks collection center at Ascendas IT Park, Taramani and was under the impression it will get activated in 4 hours. After multiple follow ups with customer care and the retailer it happened by 19/10/2011 around 6:00 PM and i was told in another 7 working days gold member activation will happen after address and id verfication. I was under the impression it may not happen so, as the delay caused in the normal activation itself. So, i was checking with customer care for tracking the status on a daily basis as i was looking to avail an offer from Viveks which will get expired in a week time. But i was always getting the same reply (replay) that the activate will happen in 7 working days and there is no status tracking at their end. To my surprise, i got an SMS saying the address proof is still not received by airtel money and asked me re-submit the same. So, i called the customer care to help me out and they directed me to go to the retailer or re-submit with another dealer. When, i asked with customer care itself to follow up and help, they told this is not in their context as the document itself is not received. I have already lost a week's time and still the process itself is not started. This is mainly due to silverline networks form processing issues. Now, i have to follow up with them. I am not sure whether my account will get activated before the offer expiry.

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nareshkumar
, IN
Aug 23, 2012 10:09 am EDT

I am Naresh .My no is [protected].I have been using this number since 2007 i think so .I have submitted the proof of my brother's voter ID at that time and later i have bought duplicate sim before a year with the proof of myself which was accepted . Now the problem is i forget my mpin of my airtel money account, when i called the customer care they asked my proof name i explained clearly about proof's but no proper response .They said me to check my proof name, where do i go and check ..They dont even know to handle customers . Feel to change network because i need money account for business purpose..

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Airtel airtel network problem : hpcl pampore

Hindustan petroleum corp. Ltd, srinagar has switched over from bsnl to airtel under corporate cug plan. The reason for change was to get better coverage of network as the signal level used to be very weak inside our office building situated at nh-1a pampore, j&k. However we are again facing same problem with airtel network also. The signal level is very weak and people often complaint that our mobile phones are always coming out of reach causing inconvenience to our customers. Since supply of petroleum products come under essential commodity act, hence our communication system has to be always upto mark. Airtel representatives also faced same network problem at our office when they came for completing documental formalities for taking new airtel connections.
I have written first email to all the executives of m/s airtel j&k and m/s ericsson j&k on 27.07.2011 with 10 followup email till date but no one in airtel/ericsson seems to be interested in sorting out our issue.
Please do something so that we get a relief

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Update by ARIF SHAH
Oct 21, 2011 5:06 am EDT

Dear Mr. Deepak
This is not the first time that I have informed Airtel about our problem, I am pasting series of emails which I have sent since 27.07.2011 .Actually if Airtel does it for a corporate Govt. sector company, then God is savour for other customers.This is best example of worst customer service ever in telecom industry.Anyways my contact details are as ([protected], email: arifhshah@hpcl.co.in)...
Please teach Airtel/Ericsson pleople in J&K what customer service means...

>>> 07/10/2011 16:01 >>>
Hi Dushyant,

permission is received from HPCL pls deployee micro site with immediate basis as required location, if any issue pls asked concern to speak Mr.Arif.
This need to be deployee asap.

Gaurav Rastogi | Manager
Network Planning
Airtel-Jammu, Seat no-A- 24
Mobile:+91-[protected]

From: "Arif Hussain Shah"
To: Gaurav1.Rastogi@in.airtel.com
Cc: "Dushyant Gupta" , "Feroz Ahmed Khan" , Khurshid.Bhatt@Airtel.in , Manu.Proch@Airtel.in , "Muddasar Mehraj Shah" , "Tahir Ahmad H" , vibhu.shorey@in.airtel.com
Date: 10/07/2011 03:54 PM
Subject: RE: Fwd: AIRTEL NETWORK PROBLEM : HPCL PAMPORE

--------------------------------------------------------------------------------

Sir,
When your Engg. visited our HPCL location on Wed, 10 Aug 2011 (first survey), I have even showed the space where you could install the equipment.Then how come goahead is required.It was already given on said date. Even your Engg. had asked for UPS for your device and same was also shown.I think there is some terrible communication gap between Airtel and Ericsson...God help you!

Anyways please gohead and do something.

Thanks & Regards

ARIF SHAH
Sr. Operations Officer, Pampore LPG Plant
Hindustan Petroleum Corporation Ltd.
Jammu LPG Region
Mobile : [protected]

>>> 07/10/2011 15:36 >>>
HI Arif,

My Team had went there and also did survey but as per confirmation from team we have not received your admin permission to put equipment at your office premises.pls provide your admin goahead to put our equipment.

Aside Dushyant:- as discussed the day before pls asked the concern to provide all details of matrial which need to put there.we are going to put MICRO at HPCL Location.

Gaurav Rastogi | Manager
Network Planning
Airtel-Jammu, Seat no-A- 24
Mobile:+91-[protected]

From: "Arif Hussain Shah"
To: Gaurav1.Rastogi@in.airtel.com, "Tahir Ahmad H"
Cc: "Dushyant Gupta" , "Feroz Ahmed Khan" , Khurshid.Bhatt@Airtel.in , Manu.Proch@Airtel.in , "Muddasar Mehraj Shah" , vibhu.shorey@in.airtel.com
Date: 10/07/2011 02:41 PM
Subject: RE: Fwd: AIRTEL NETWORK PROBLEM : HPCL PAMPORE

--------------------------------------------------------------------------------

Dear Mr. Gaurav/Mr. Tahir
Even after conducting survey of our location twice, matter is still pending and unresolved.I am pursuing this issue with you since 27.07.2011 and matter is being still delayed.Now I am losing my patience...

PLEASE SOLVE THIS MATTER IMMEDIATELY UNLESS I ASSURE YOU THAT THIS MATTER WILL BE TAKEN AT TOP MANAGEMENT OF M/s Bharti Airtel Limited.

Thanks & Regards

ARIF SHAH
Sr. Operations Officer, Pampore LPG Plant
Hindustan Petroleum Corporation Ltd.
Jammu LPG Region
Mobile : [protected]

>>> Arif Hussain Shah 20/09/2011 14:55 >>>
Dear Mr. Gaurav/Mr. Tahir
As expected, your representative came to our Office and went back without doing anything.He said that first he will get that hardware and then shall revert back.

Is this the solution to this problem?

Please... please do something concrete and tangible ...and for God sake stop playing delay tactic.

Thanks & Regards

ARIF SHAH
Sr. Operations Officer, Pampore LPG Plant
Hindustan Petroleum Corporation Ltd.
Jammu LPG Region
Mobile : [protected]

>>> Arif Hussain Shah 20/09/2011 11:05 >>>
My Dear Mr. Tahir

How many times will you conduct survey, it was already done in first week of August 2011. Also you had given your survey report on Wed, 10 Aug 2011 09:20:28 vide email which is as follows

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navinder
, IN
Sep 29, 2012 7:51 pm EDT
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sir village MALIKOTE TEH MAHORE DISSTT REASI there no network of airtel after long time having population more than 30000 sous and good costumer of airtel plz forward 2 network teams of j&k [protected]

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Airtel stopping ebill

I have been calling up airtel time and again and requesting them to stop my ebill but they have conveniently turned a deaf ear to my requests eversince. I also smsed stop ebill id from my mobile but I still don't receive paper bills in my mail box. I am sick of ebills. Please discontinue ebill in my account and send me paper bills for my landline no. 011 - [protected].

Samgyas

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Devasahayam
, IN
Mar 29, 2012 6:38 am EDT
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kindly send a password for devasahayam@airtelbroadband.co.in to [protected]

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Airtel sim ([protected]) blockage without intimation

I had been using an activated SIM bearing no -[protected] since 27th Sept'11. At the time of purchasing the retailer (Barabhuja Electricals, Bhubaneswar-30) had taken all the relevant documents with due signatures of mine. I was happy to get internet networks through Airtel. But suddenly on 9th Oct'11 SIM has been blocked without any intimation of reason to me. I had been moving from pillar to post to get the SIM reactivated. To my asking of the reason to retailer when he forwarded it to distributor at Baramunda, they said the signature of mine was not matching. I got this response ultimately moving after 4 days of disconnection and my repeated contact to the retailer-distributor. Yesterday when I personally went to the distributor's office to sort out the problem they said the SIM has been barred. I could not understand such kind of indifference of AIRTEL company. Without any intimation of reason how come the customer will know that signature was not matching or any other problems of SIM deactivation ?
Bharati Mishra, Bhubaneswar

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Airtel without consult activated airtel takies by cce

I am calling for enquiry about tariff plan mnp related and sms pack bt customer care executive behavior is not right and
that is activated without consult airtel takies value added service in my no-[protected] then after I am calling back for this complain info not given by customer care executive and call drop without my permission.
I am not agree with your service and your CCE.
I am want justice for balance depression...

Customer name: Satish Pandey
Mob No-[protected]

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mastermunna
, BD
Sep 24, 2014 10:04 am EDT
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Without any reason my prepaid sim is block and when i contact them they said it VOIP BLOCK. but what is Voip..? Now i want my sim back as well as before was.

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radhakrishnan2010
, IN
Oct 20, 2010 4:01 am EDT

I have lost a mob on 18 oct 2010, , 1900 hrs at Mhow which is having two air tel SIM.the numbers are-[protected] and [protected].i request u to cancell the service to this numbers immediatly.

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Dr.Ganeswar Mishra
, IN
May 15, 2010 11:09 pm EDT
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My airtel sim- [protected] is rejected by mobile phone .Please let me know the cause

Contact by phone - [protected](indore, india)

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Lt rubian kaur
, IN
Mar 05, 2010 12:15 am EST

i got my prepaid airtel number recharged of amount Rs33 for free message 15days back, but still the balance is deducted.i have already lodged 4 complaints at the customer care but nothing happened.i need a solution to this problem-my email id-keerrubina@gmail.com

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Al West
Bromsgrove, GB
Sep 24, 2014 11:05 am EDT
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Your IP address is what you use for the internet.

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Al West
Bromsgrove, GB
Sep 24, 2014 11:05 am EDT
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VOIP stands for 'Voice Over Internet Protocol' although I'm not sure why this should be blocked.

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saranyadhanam
, IN
Jan 29, 2011 8:12 am EST

my airtel sim is rejected as i entered the puk code wrongly... my airtel number is [protected]..please help me with this problem

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lokitha
, IN
Nov 04, 2010 6:08 am EDT

my aritel sim is rejected plz help me now plz my dad will kill me plz help me

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RAM99
, IN
May 19, 2010 6:35 am EDT

PIZ GIVE ME SOLUTION MY SIM REJECTED [protected]

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RAM99
, IN
May 19, 2010 6:34 am EDT

MY SIM REJECTED [protected] PLZ GIVE ME SOLUTION

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Airtel inflated bill and cheating by airtel

Dear Concerned,
I am writing to you as an aggrieved customer of Airtel. I have been following up on this issue with Airtel for last two months but have not got any satisfactory response till date.
Issue:
3G was activated on my mobile on 3rd July 2011. While opting for 3G plan, Airtel executive did not mention all the plans so that I could make the best choice. Rs 675 plan was not told to me which was relatively a cheaper plan.
While the 3G plan was active I received some random SMS from Airtel on GPRS usage and to pay certain sum of money. Since I was well within the free usage I called the call center to enquire about the SMS being sent to me. I was told by call center executive to ignore these messages.
I was never given regular update on the 3G usage. Since there was no regular update on the 3G usage, I decided to call the call center to enquire the usage of 3G, however, I was never given the details. Every time I called Airtel they told me that the data is not available or server is down etc. They used to promise me a call back but never gave a call back. I never received the details even when I sent a pull SMS “3GUSE” to Airtel.
One of the SMS I got from Airtel on 3G use was till 80% of free usage. No SMS was sent to me from airtel post 80% free usage. Not sure if Airtel intentionally wants to keep its customers in dark so that the usage crosses Free limit and they can charge Huge sum of money.
Around 15th of July 3G services on my mobile was barred without any prior information to me. When I called the call center they could not provide any details and asked me to call post 2nd Aug as the bill would get generated on 2nd Aug.
Post 2nd Aug, when I called the call center I was told that the bill amount for my 3G usage is Rs. 20, 188/- Seriously speaking I almost had a heart attack, 20K for two weeks of 3G usage?
The bill sent to me of Rs 20, 188 is very very high. I have not used so much of 3G to get such a high bill. I have not got any clarity/explanation from Airtel on this till date.

Later when I asked for the detail bill I found the following discrepancies in the bill. I have raised similar concern with Airtel but no satisfactory response till date.

1. 3G on my mobile was activated on 3rd July. However detailed bill for my number shows 3G usage of 14 KB and 56229 KB on 2nd July.
2. As per the SMS sent to me on 15th Jul 12.22 pm “Your 3G data usage as on 13th Jul is 1322 MB”. However as per the detailed bill sent to me the data usage by end of 13th Jul is 1880 MB. Bill has been inflated by more than 500 MB.
3. As per the SMS sent on 16th Jul 21.57 pm, “Presently there is no 3G data plan active on your number. To avail a data plan of your choice SMS 3G to 121”. However as per the bill there is a 3G usage of 375532 KB ie 366.73 MB on 17th July and 3 KB usage on 18th July.
4. As per the detailed bill there is a usage of 3G at morning around 3 am or 4 am on 6th, 7th, 10th 11th, 12th, 13th, 14th, 15th 18th. All these usage are for 1 – 4 KB only. I don’t think someone would use 3G for 1 or 2 KB at night 3 am. There seems to be a major problem with the bill.
5. As per the bill my Credit limit is Rs. 5000/- Why didn’t Airtel disconnect 3G on my mobile when the bill crossed Rs 5000/- why did it wait for the bill to reach Rs 20k.

I have raised all these concerns to Airtel for last 2 months, however, there has not been any satisfactory response from them.
Please note that I have not used so much of 3G to get such a high bill. My usage has been well within free usage limit. Airtel has not update me on the status of my usage through regular SMS. Nor has Airtel provided me information whenever I have called or SMS them.
I believe that this is a clear case of misleading the customer and not providing good service and complete information. It is a case of inflating the bill and cheating the customer.
I am writing to you with lot of hope that you would intervene in getting my case resolved and save me from mental harassment being caused to me by Airtel.

Regards
Rishi Todi
[protected]
Bangalore

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Update by RISHITODI
Oct 23, 2011 8:09 pm EDT

I had posted the same complaint on 9th October, and Mr Rakesh from Airtel mentioned that the issue has been resolved, however, pls note that no one has worked on my complaint at all.
I didnt understand why was it written by Mr Rakesh that my issue is resolved in complaints board site when it has not been resolved?

I am mentioning my issue in detail again. Would like you to get this resolved as this is pending for last 2-3 months.

Issue:

3G was activated on my mobile on 3rd July 2011. While opting for 3G plan, Airtel executive did not mention all the plans so that I could make the best choice. Rs 675 plan was not told to me which was relatively a cheaper plan.

While the 3G plan was active I received some random SMS from Airtel on GPRS usage and to pay certain sum of money. Since I was well within the free usage I called the call center to enquire about the SMS being sent to me. I was told by call center executive to ignore these messages.

I was never given regular update on the 3G usage. Since there was no regular update on the 3G usage, I decided to call the call center to enquire the usage of 3G, however, I was never given the details. Every time I called Airtel they told me that the data is not available or server is down etc. They used to promise me a call back but never gave a call back. I never received the details even when I sent a pull SMS “3GUSE” to Airtel.

One of the SMS I got from Airtel on 3G use was till 80% of free usage. No SMS was sent to me from airtel post 80% free usage. Not sure if Airtel intentionally wants to keep its customers in dark so that the usage crosses Free limit and they can charge Huge sum of money.

Around 15th of July 3G services on my mobile was barred without any prior information to me. When I called the call center they could not provide any details and asked me to call post 2nd Aug as the bill would get generated on 2nd Aug.

Post 2nd Aug, when I called the call center I was told that the bill amount for my 3G usage is Rs. 20, 188/- Seriously speaking I almost had a heart attack, 20K for two weeks of 3G usage?

The bill sent to me of Rs 20, 188 is very very high. I have not used so much of 3G to get such a high bill. I have not got any clarity/explanation from Airtel on this till date.

Later when I asked for the detail bill I found the following discrepancies in the bill. I have raised similar concern with Airtel but no satisfactory response till date.

1. 3G on my mobile was activated on 3rd July. However detailed bill for my number shows 3G usage of 14 KB and 56229 KB on 2nd July.

2. As per the SMS sent to me on 15th Jul 12.22 pm “Your 3G data usage as on 13th Jul is 1322 MB”. However as per the detailed bill sent to me the data usage by end of 13th Jul is 1880 MB. Bill has been inflated by more than 500 MB.

3. As per the SMS sent on 16th Jul 21.57 pm, “Presently there is no 3G data plan active on your number. To avail a data plan of your choice SMS 3G to 121”. However as per the bill there is a 3G usage of 375532 KB ie 366.73 MB on 17th July and 3 KB usage on 18th July.

4. As per the detailed bill there is a usage of 3G at morning around 3 am or 4 am on 6th, 7th, 10th 11th, 12th, 13th, 14th, 15th 18th. All these usage are for 1 – 4 KB only. I don’t think someone would use 3G for 1 or 2 KB at night 3 am. There seems to be a major problem with the bill.

5. As per the bill my Credit limit is Rs. 5000/- Why didn’t Airtel disconnect 3G on my mobile when the bill crossed Rs 5000/- why did it wait for the bill to reach Rs 20k.

I have raised all these concerns to Airtel for last 2 months, however, there has not been any satisfactory response from them.

Please note that I have not used so much of 3G to get such a high bill. My usage has been well within free usage limit. Airtel has not update me on the status of my usage through regular SMS. Nor has Airtel provided me information whenever I have called or SMS them.

I believe that this is a clear case of misleading the customer and not providing good service and complete information. It is a case of inflating the bill and cheating the customer.

Pls help resolve this at the earliest.

Regards
Rishi Todi
[protected]

Update by RISHITODI
Nov 14, 2011 5:57 pm EST

Dear Rakesh,
I called up 121, but they do not have any update. My issue is still not resolved.

Why are you just simply commenting that the issue is resolved, when the same is not resolved.

Why are you misleading the customer and the Complaints board?

I have mails you at airtelpresence@in.airtel.com 3-4 times but no revert yet.

Regards

Update by RISHITODI
Oct 23, 2011 8:28 pm EDT

Dear Rakesh (Airtel Presence),
Why did you comment that my issue has been resolved when it has not been resolved?
Request you not to mislead the customer like this by simply mentioning that the issue has been resolved.
I am really shocked by the way escalations are treated in brand like airtel... pethetic.
Awaiting resolution from Airtel. Pls note that Airtel is responsible for the delay in resolution.
Regards

Update by RISHITODI
Oct 18, 2011 8:21 pm EDT

Dear Rakesh (Airtel Presence),
Pls note that my concern has not been resolved. When I called 121 they are not aware of any resolution provided. Also I have not received any call or mail from Airtel.
Request you not to mislead the customer like this by simply mentioning that the issue has been resolved.
I am really shocked by the way escalations are treated in brand like airtel... pethetic.
Awaiting resolution from Airtel. Pls note that Airtel is responsible for the delay in resolution.
Regards

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Aryan Tulip
, MY
Oct 14, 2011 7:13 pm EDT

Hi Rishi
My situation is very much similar to your's. I wonder how long they can continue cheating customers. Anyway happy to know your issue is resolved. Please let of know how it got resolved as i am still waiting for its resolution.

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